Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a damaged bedroom blind and I did not receive a master bedroom blind set as expected during my installation. I called the company to confirm that both items would be sent. The person said that they would be rushed shipped and the omitted blind would be sent too. I have not received or heard anything after this conversation about the damaged and missing blinds. I called again later and spoke to *** ****** who said the order was on hold for some unknown reason. In the end I still have not received two window shipments that were promised to me.

  Business Response

  Date: 11/01/2024

  Hello *********, 
  
  Thank you for reaching out and bringing this to our attention. I am sorry to hear that a few blinds were missing from when your original order was placed. I can imagine that this was frustrating and I apologize for any inconvenience this may have caused you. 
  
  In reviewing your order details, I see that an order was placed yesterday, ********, for 3 sets of Designer Cordless 2" Faux Wood blinds for the Master Bedroom. I also see an order from 10/17, ********, for 1 Designer 2" Faux Wood Blind for a bedroom.  
  
  I apologize for the original hold that delayed the production of your remake order. Although the Customer Service Representative was trying to help by remaking the old shades into the missed Master Bedroom shades, our system will not allow this, which caused the hold. I am sorry that the shades were not originally ordered. Please note that we send a confirmation email immediately after an order is placed. In the future, if you notice any missing window covering, please give us a call right away so we can get this taken care of for you! 
  
  I do see that we have set up a return trip for the installation, at our cost. Once you have received the 4 new blinds, please give our Customer Service Team a call at ************, option 3, to schedule your installation preferences. 
  

  If you have any additional questions, please reach out. 

  I hope that you enjoy the ***************************************************** Specialist
  www.blinds.com

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: Sept 27, 2024 money paid: $1,307.33 The cust service *** told me they do not have a refund policy, please read attached letter that I wrote up regarding the situation. I ordered three window shades that were to go in our living room, two are completely broke. I asked the cust serv *** for a manager and she said it would be 1-2 business days. I do not even trust that anyone will be calling me back.

  Business Response

  Date: 11/05/2024

  Thank you so much for reaching out to make us aware of these lift issues with your shades and I apologize for the worrying experience not having this resolved just yet has caused. Please know that we are here to help. I have checked in on your order and see that one of our managers has spoken to you and that they have assisted with your order concerns. I am so happy someone from our team could assist, and want to thank you for allowing us to discuss your order with you. Sincerely, - ****** *. 

  Customer Answer

  Date: 11/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Blinds.com gave me a full refund. After this experience, I will never order from said company again. I had a customer service **** Jasmine, literally scream at me on the phone. Told me I'd have to wait two business days to speak with a manager. Said manager (****) was very helpful, and did help me get a full refund (even though Jasmine told me that was not possible). I do believe this would not have been the outcome, had I not made this complaint with the BBB.

   

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   

  
  

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the years, I have ordered a total of 15 honeycomb black out cellular shades from this business. I have a shade from blinds.com on every window in my home. Back in 2019, one of the shades broke after only 3 years of use. The internal cords broke. After explaining my disgust with the product and quality of the product, the customer service *** finally found out that the cords were covered for 7 years so blinds.com ***laced the broken blind but it took me pulling teeth to get a resolution. This week, 2 more blinds have broken and it's the same problem the internal cords and again I contacted customer service and they have no solution except to buy more blinds. Blinds should last for several several years. After calling customer service , I realized the company is fully aware of the problem with the internal cords. The customer service ***resentative told me I should have been cycling my honeycomb cellular shades to prevent the internal cords from breaking. However, when purchasing the company nor sales ***resentative whom placed the order for me provided such a disclaimer and if this is a problem they should fix the internal cords inside the blinds and use better quality so they actually last. Solution: I want the blinds ***aired.

  Business Response

  Date: 10/23/2024

  Hello *******,

  Thank you for taking the time to share your experience with us. I am sorry to hear that the internal cord have broken on one or more of your shades. I will be happy to look into this further. 
  
  I have emailed you from ************************************* to discuss this further. If you do not see the email in your inbox, please check your junk and spam folders. 
  
  I look forward to hearing back from you soon. 

  ******* N 

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 3, 2023 I ordered a large blind from blinds.com with custom installation for $1,008.63 . The blind was delivered and installed by their professional installer on October 20, 2023. The blind broke down in July 2024, it was a motorized blind that would no longer function. I contacted blinds.com to inform them that the blinds was no longer working on July 4, 2024. I went through troubleshooting with their customer service department until August 8, 2024, when I was told their manufacturer TDC blinds. TDC blinds also tried to troubleshoot it and realized that it was not repairable so they agreed to remake under warranty with blinds.com. I contacted blinds.com on October 19, 2024 and they had the remake order approved under warranty. When I inquired about having the blind installed, because it is extremely large, and I had paid for their professional installation, they told me they would not honor reinstallation. at first the customer service agent said I was out of my one year warranty., However, I informed him that the original complaint was filed in July 2023, which was well within the one year period. After that, he just said they would not cover the installation. I explained that I had paid for their service to have it installed and remaking the blind and sending it doesnt do much good if I cant install it. When I had firstcontactedblinds.com back in July, they had said if it needed to be replaced under warranty that they would cover the installation. I originally paid for the blind and installation, and this should be covered by them.

  Business Response

  Date: 10/21/2024

  Hello ******, 

  Thank you for reaching out and bringing this to our attention. 

  I am sorry to hear that there was a warranty issue with your motorized shade. I am happy to hear that we were able to get it replaced using our 3-year product warranty. 

  Please note that our installation warranty is valid for 1 year from the date of installation. If a remake is processed and delivered after the 1 year warranty, blinds.com does not cover the cost of a return installation trip. No worries though, as a one-time courtesy, I am happy to cover the cost of the return trip.

  Your installation order number is  13963814. You should have an email confirmation of this shortly. Once the new shade arrives, please call our Customer Service Team at ************, option 3, to set up the installation preferences. 
  
  It is important to know that placing a warranty remake does not extend the 3-year warranty period. The warranty is valid for 3 years from the date of delivery of the original order. 

  Thank you for giving me the opportunity to turn your experience around. I hope that you have a great ********************************************************* Specialist
  www.blinds.com

  Customer Answer

  Date: 10/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I would like to say that I did report the blind was broken in July, well before the 1 yr warranty for install. Your customer service **** as well as TDC blinds kept asking me to try different things, and I continued to state that it needed to be replaced. They dragged it out for over 4 months and if they would have replaced when I told them it was broken, then it would have been well within that 1 year warranty period. Thank you for your understanding.
  
  
  
   
  

• Initial Complaint

  Date:10/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vertical Blind ordered by phone with Blinds.com sales rep. ******** email order confirmation documenting size and fabric panel insert color (contrast tan). Blind received with INCORRECT insert fabric panel color "Ivory" per visual color and shipping packing list. Several emails with customer service (multiple pictures and documents) resulted with denial of manufacturing error, no refund, no return shipping label and no alternatives to their obvious and well documented error. I need assistance in this matter.

  Business Response

  Date: 10/10/2024

  Hello ******, 
  
  Thank you for reaching out via the BBB. I have been discussing this matter with you via email and am positive that we will get this corrected in a timely manner. 
  
  If you have any additional questions, please let me know. I am happy to ******************************************************* Specialist
  www.blinds.com

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,

  While I appreciate the response from Blinds.com this issue has not reached a resolution that is acceptable to me. The discrepancy remains, nothing has come to conclusion. I ordered thru their sales agent on the phone. This is coming down to the definition of the color "Contrast Tan"  Hard to believe for $290 Blinds.com will not come to quick resolution. 
  
  
   

  
  

  Business Response

  Date: 10/14/2024

  Hello,
  
  Thank you for your response. I am sorry to hear that the options provided do not satisfy your request. 
  
  As discussed, with an open chargeback, I am unable to further assist. Once the chargeback is cancelled or if it closes in our favor, I will be happy to assist further. 
  
  I hope that you have a great ********************************************************* Specialist
  www.blinds.com

  Customer Answer

  Date: 10/16/2024

  Better Business Bureau:
  Here is ANOTHER excuse. I will be happy to respond in a positive manner or negative manner upon resolution of my dissatisfaction. Let's see, overa month now.....
  
  
   
  

  Business Response

  Date: 10/17/2024

  Hello ******,

  Thank you for your response. 
  
  I have reached out to my team and advised that the chargeback has been opened and asked that we process the full refund via the chargeback request. The request has been approved and you should see the funds returned to your account via the standard chargeback process with your bank.
  
  Because this product has been fully refunded, it will no longer qualify for our 3 year warranty and we do ask that you donate it to a local charity. 

  I apologize again that the blinds were not the color that you expected. In the future, please be sure to take advantage of the up to ********************************************* over the phone with a member of our Design Team as dye lots can change over time. 
  
  I hope that you have a wonderful *********************************************************** Specialist

  Customer Answer

  Date: 10/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  I appreciate Blinds.com has reached agreement with my bank regarding the challenge I initiated with my credit card company. This is the correct conclusion. This process did not need to drag on for over a month over $292.00. Hopefully my experience with Blinds.com will help educate others.
  
  
  
   

  
  

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased six blinds through Blinds.com. I've had extensive conversations with their staff who confirmed two of them (at minimum) are still under warranty. All of them are broken, not from misuse but from poor manufacturing. I've received nothing but "troubleshooting" videos and pictures and refusal to replace the products under warranty. This is an absolute scam. Their product is inferior and should be replaced, it is borderline dangerous. Their insanely rude customer service staff should be replaced with agents who can properly problem solve and follow-through with replacing faulty and dangerous equipment provided by the manufacturer.

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:
  
  This letter is to inform you that Blinds.com has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/2/2024 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer a sure fit guarantee. The blinds that I ordered did not fit with an inside mount. I called and was told to pick out something else and call them back. When I called back I was told that they could remake the blinds but only in the same size that I ordered. Because I had to switch to an outside mount the size needed to be adjusted.They refused to make them in a larger size and then put me on hold. When they came back they told me that they can no longer remake them for me. Sorry, have a nice day.

  Business Response

  Date: 10/03/2024

  Thank you so much for reaching out to let us know about your concern with your recent purchase. I'm so sorry to hear you have not been able to get this resolved. I have checked in on your order and see that a manager is reaching out to you today to look into this for you and see how we might be able to assist. We look forward to speaking with you soon! 

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have to date received 1 original remote controlled zebra blind, then 2 replacement remote controlled zebra blinds from my original purchase. Both replacement blinds have been provided due to manufacture defects. Blinds.com required me to pay for shipping this at the tune of $116. My blind is suppose to be under warranty for at least 3 years. I am still under my 3 yr warranty. I was told that Blinds.com would and could reimburse me for my shipping if I would simply email them my shipping receipt, tracking number. I have done this and emailed the representative several times. It has been more that ***** days, and no response to several emails. This evening I emailed blinds.com again but this time directly from your site. I would appreciate my refund of $116 for *** shipping expense to ship a defective blind to the manufacturer. Twice I have dealt w manufacturer defects. To expect me to pay for shipping was an insult. The customer service at Blinds.com to even respond to the non-working defective blind tools 3 representatives over a 2 week period. This is not the way for a company to do business w their customers. Esp for a customer that spent almost $500 only 2.5 years ago on a 3-year warranties blind. I expect blinds.com to refund my shipping. They have replaced their defective blind for a 2nd time however, I sh have never been charged for shipping. I am owed $116.Thank you.

  Business Response

  Date: 09/23/2024

  Hello, 
  
  Thank you for taking the time to reach out and provide your experience details. I am sorry to hear that there were issues with your shades, resulting in repairs needed. I can imagine that this is frustrating and I apologize. I am happy to look into this further. 
  
  Please note that our 3-year warranty allows for remakes or repairs, at our discretion . After the first year, if a repair is needed, any fees to ship the blinds/shades is the responsibility of the customer. This information is located on our website on the product warranty page. Here is the link: *******************************************************;
  
  No worries though, as a one time courtesy, I would love to help. Please email a copy of the shipping receipt and cost to ************************************** along with your order number and phone number. This will ensure a quicker response time and get this issue resolved in a timely fashion. 
  
  I look forward to your *************************************************** Specialist
  ******************************

  Customer Answer

  Date: 09/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The blinds.com response has only requested my response w copies of receipts. As of 09/29/2024, I have emailed ************ receipts along w a detailed explanation of this entire matter. In a 2nd email, I also provided a pic and video of my defective blind prior to shipping the defective blind to manufacturer - at blinds.con and their manufacturers request - at my own expense after I was advised that blinds.com could refund the $116 shipping charge once manufacturer received the defective blind and inspected it. 
  

  Please note: I live on the west coast side of ** and we have been dealing with the preparations for and the aftermath of ******. Today is the first chance I had to respond. I will update my BBB file as my case evolves and hopefully a refund for $116 is issued and received. Thank you.  ******* ******
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 10/03/2024

  Hi *******,

  I did not see any emails in our SocialCare inbox regarding your order and/or receipts. There could have been an issue with it coming through, possibly if the file size of any attachments were too large. I will go ahead and credit the $116 back to you as a one time exception, in good faith. Please allow 3-5 business days for this to post back to your original form of credit. 

  Regards,

  Austin L, Blinds.com Social Care Team

  Customer Answer

  Date: 10/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action does not fully resolve my complaint UNTIL such time the $116 refund is received. To date, I am unable to confirm a receipt of $116 in any of my accounts.
  

  I am requesting Blinds.com to at least provide me with the last 4 digits of the card/account that ********************** has already sent or plans to send a $116 payment refund to please? Also please advise me w the detailed status of this refund upon your receipt and response of this request. I was never provided any of the requested details from Blinds.com and as to be expected, after 2.5 yrs, a couple of deposit accounts have been closed and most of my cards have expired and/or been replaced if my payment was made on a card. 
  Thank you.
  ******* ******

  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 10/15/2024

  Hello *******, 
  
  Thank you for reaching out. I apologize that this detailed information was not provided at the time the refund was processed. 
  
  The $116 refund was requested to the Mastercard ending in 2224. This was the original form of payment. If the card number has changed but the same account is still open, the bank should process the refund with no issues. If the actual account has been closed, not just a card number change, please let me know and I can request this to be cancelled and a check mailed to the address on file. 
  
  If you do not already have this refund, please let me know as it should have fully processed by now since it was requested on 10/03.
  
  If you would like a quicker response time, please email me these details to ************************************* with your order number in the subject line.  
  
  I look forward to your ********************************************************** Specialist
  ******************************

  Customer Answer

  Date: 10/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have, as of this morning, received a full refund of my shipping expense totaling $116.00. Thank you BBB for your assistance in this matter. I appreciate this refund however, this entire complaint would have been avoided had Blinds.com done the right thing to begin with and stood behind their product and covered shipping expense!! This defective blind was a 100% manufactured defect.
  

  My original purchased zebra blind should never have needed to be replaced not once - but twice - within just over a 2-year period. My emails w pics/videos and shipping costs were all received and ultimately acknowledged initially by rep. ******** After that confirmation, ******* then chose to ignore my continued emails. 
  

  The number of calls, speaking w 3 Blinds.com representatives, emailed pics/videos to each of them over and over again over a 2+ week period was some of the worst customer service I have ever experienced. 
  

  I am satisfied that I finally received the $116 refund. I am not pleased with the way in which Blinds.com has handled the entire matter of my 2nd defective blind. I dont know that I can in good faith recommend Blinds.com again. Thank you.

  ******* ******

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of my $116 refund would be satisfactory to me.  

  
  
  
   

  
  

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two items and I cant get anyone to answer when I will ever receive. The estimated time was September 6 2024 to September 9 2024. I have called multiple times and they contact the shipping company and they continue to give another shipping time. It is now September 18th 2024 and still I get an answer from customer service it will be arriving tomorrow. Tomorrow doesnt seem to come. When requested to cancel they said I cant cancel until I receive the items. I asked what happens if the item doesnt show for another few weeks. They said nothing can be done. So not only do they have my money they also have my products I paid for. I take this as holding my paid product and money hostage. I have a business to run and I cant run my business this way. They keep telling me I cant speak to supervisor or manager. They show zero accountability and leave their client high and dry.

  Business Response

  Date: 09/20/2024

  Hi *****,

  I am sorry to hear of the shipping delay on your order! According to the tracking info we have on hand, this has now been delivered. If there are any further questions or concerns, please don't hesitate to reach out to us at ************. 

  - Austin L, Blinds.com Social Care Team

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SureFit Guarantee isn't great. If you bought blinds under a promotion, they'll calculate the replacement blinds difference with the base price, not the discounted price, even if there's a same promotion going on. for example, if you bought your blinds for $320 with a 35% discount to $245, and the new price is $405 for the replacement, you will have to fork $85 instead of $18 when adjusted with the discount. And I double checked to make sure that they still have that 35% off discount on the website to make sure. That's what happened to me. The customer rep said the replacement is priced to their "normal" price. Guess what, the discount is basically the norm. I've checked their website through out all of summer, and the specific blinds that I order is ALWAYS, 24/7, 365 days of the year, have that 35% discount. This business practice is quite dishonest.

  Business Response

  Date: 09/19/2024

  Hello Triet, 
  
  Thank you for reaching out and bringing this to our attention. I am sorry to hear that there was a mismeasure causing the need for a new blind. I am happy to hear that you were able to utilize our 30-Day SureFit Guarantee to get this replaced. 
  
  Please note that the way that the remake was processed is correct. Because we are making a whole new blind, we eat the cost of the new blind and only ask the customer to pay the difference in cost when comparing unit-to-unit cost. This is the most fair way to process the remake as sales can change . Doing it this way does not penalize you for a previous sale as we credit you more than what you paid. Because your blind was made 18" larger and more materials were needed, there is a difference in cost that has to be collected. 
  
  Because we value you as a customer, I am happy to make a one time exception and refund $67 of the $85 that was paid when the remake was processed. This makes your final total to process the remake of only $18. Please allow 3-5 business days for these funds to return to your account. 
  
  I hope that you have a great week.

  Jessica

  Jessica N | Social Care Specialist
  www.blinds.com

   

  Customer Answer

  Date: 09/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.