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Find a Location

Kwik Kar of Irving has 1 locations, listed below.

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    Business ProfileforKwik Kar of Irving

    Auto Lube

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2960 N Belt Line Rd, Irving, TX 75062-5289
    BBB File Opened:
    2/4/2002
    Years in Business:
    23
    Business Started:
    11/1/2000
    Business Started Locally:
    11/1/2000
    Business Management
    • Grant Stinchfield, Owner
    Contact Information

    Principal

    • Grant Stinchfield, Owner

    Customer Contact

    • Grant Stinchfield, Owner
    Additional Contact Information

    Fax Numbers

    • (972) 261-4502
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/20/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I pull my pickup truck into Kwik Kar on Beltline Irving because the washer fluid message came on the dashboard, the mechanic poured some washer fluid but it drained out under the truck revealing a leak. I asked him if they have time to fix it. He said it needed a new jug I told him I can drive to go get it he can get it delivered in 10 minutes. I told him to check the other fluids as I just bought the truck and the dealer didnt make sure the fluids were good. He took the truck into the bay then a black guy named ***** came out and told me the truck needs a transmission flush, and sll mew brakes, I had told him Im driving back to **** and I need to make sure everything was operating. The estimate was over $1500, which I told him mo way. He told me he would drive 5 miles or on the freeway with the existing brakes or transmission could go out if not flushed. he said he would take $200 off if I dit it on the spot. I agreed to the work. 3 hours later the guy named ***** told me it came to $1398 and I paid in full with my debit card. He handed me the receipt and I asked why he charged me so much to replace the washer fluid jug. He told me he had to replace both coolant and washer fluid jugs with the pumps. handed my key and says your car is ready. After driving my truck for a couple hours it started overheating.the gauge for the temperature start getting above the centerline closer to the hot side. Also when I try to wash the windshield because there were a lot of bugs and debris there was no washer coming out. The low washer message came back. I pulled off the highway and called ********. The mechanic who answered said he was the one who worked on my truck and that he thought ***** the manager told me they didnt change the washer and coolant jug because the part was special order. I got so angry because I realized I was just scammed. I asked why he charged me for all this and he didnt do the work the mechanic said he told ***** and he already left.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Esther

    1 star

    09/29/2021

    I most probably been to this place for oil change and repair more than 4 times. Anywho, on June 16th 2021 I paid $653 to have my A/C and Condenser removed and replaced. Great.. right? Well, a month or less later my A/C blew up again. (7/30/2021) This time round I involved my insurance because I didn't have the money for expensive repairs. Well, my insurance decided to have their own repair guy check out what's going on with the 'new' condenser that was replaced by Kwik Kar. Your guess is as good as mine, it was badly placed and they did a shoddy job. I had my car fixed and later decided to drive by Kwik Kar to air my disappointment. Lord have mercy, the 'manager ' was rude, very dismissive and was like your warranty is null and void when they (the other mechanics) fixed your car. Fine Mr. manager, but can you at-least admit y'all are shoddy and a scam? Oh and apparently whoever fixed my car doesn't work there no more -unnecessary information that I didn't care for. To be honest a refund was not my ultimate priority- i just needed an honest apology on their part and empathy from them. Well, let me save your money. Do not give this people your time or money. Do not..especially if you're a woman- this is not the place. I lost my $600 and I hope this review saves someone their money.

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