Reviews

This profile includes reviews for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Panini America has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Panini America

  5325 FAA Blvd Ste 100 Irving, TX 75061-3608

• 

  Panini America

  , Irving, TX 75061

Review Details

• Review fromErik A

  Date: 04/05/2025

  1 star
  Panini is never true to their word. You pay ample amounts of money for hobby boxes that you put redemption cards in, then make someone wait 120 days to then never received a redemption card and it's a high profile athlete redemption card autograph that you are now trying to give me a pack of cards or points for. Can't understand how you can put redemption cards in boxes but not have the actual card to give to the person. I surely hope topps takes over the market, better customer service

• Review fromJay T

  Date: 01/12/2025

  1 star
  Purchased football trading cards. The cards were all misprinted so the cards arent complete. For example, on the ******** ****** card, his head is cut off and at the bottom of this card, it says Jayden ******** So they either didnt cut the cards in right spot or printing was off resulting in cut off cards. Contacted company, sent pictures and videos and proof of purchase. They approved replacing the cards but only if I ship them back to them first. Shipping costs just as much as the box I purchased so in order for them to correct their mistake, I have to pay double what I initially paid for the box. Any other company will see their product has an issue and just send you a new one and not require you to pay to ship it back. So Im out $27 for the box of cards that are garbage and I would have to pay another $25 to ship it back to them for replacement. Their customer service wasnt changing their stance and said if I want replacement cards then I must ship the damaged cards back to them

• Review fromSean T

  Date: 01/11/2025

  1 star
  Out of 50+ Blasters of 22 draft picks. Zero numbered cards. How?! Ive been trying to get a nice **** ****** card for awhile now so hoping to pull from ***** Prizm draft picks blaster boxes since theyre $12. *** bought atleast 50 blasters and havent even pulled not one numbered card even. Topps is way better in that ***** B/c I have also bought some 22 ****** U blasters for 12$ each and pulled numerous numbered cards and a 1/1 Superfractor from them. Panini is the meaning of having to spend more to get anything at all. 1 star is reaching to leave this review. Terrible

• Review fromMark P

  Date: 10/15/2024

  1 star
  I purchased a box of Donruss football cards that had in bold letters on the front of the box Find 1 Autograph! After opening the entire package there was no autographed card to my surprise. I paid extra for this box for the autograph. After calling Panini America to complain about this I was told that there was a coupon for 250 Panini points in place of the autograph. The customer service person told me that theres nothing he can do for me. I did not buy the box for Panini points. The box doesnt say anything about points only large bold letters Find 1 Autograph. What a disappointment to me and my sons. False advertisement

• Review fromJacob M

  Date: 07/17/2024

  1 star

  Jacob M

  Date: 07/17/2024

  Terrible company, they just don't care if you get screwed out of cards as long as they get there money. My receipt and box top got lost bit they don't care.

  Panini America

  Date: 10/01/2024

  We do require a receipt and the box as well as the wrappers for any quality control issues that our customers would like to be rectified.  When you mail this into us, if your shipment is lost in the mail, unfortunately we are not responsible for any lost packages.  We are very sorry the courier was unable to deliver your package, but we cannot be held liable for this issue. 

• Review fromMichael B

  Date: 05/26/2024

  4 stars

  Michael B

  Date: 05/26/2024

  I had 2 redemptions open since 2020 and 2021 respectively and had gotten complete runaround on getting these fulfilled for past two years with no progress. I called into customer service in April an was told by the team they would escalate a solution. Three weeks later, I got a call back with the solution which was very fair solution to get both of these redemptions closed. *** from Panini was great to work with and followed up with great customer service. I know the redemption process has been a very shaky the past few years but wanted to call out the improved efforts I experienced in what I hope is the level moving forward.

  Panini America

  Date: 10/01/2024

  Thank you for the kind review!  We are continuously working towards a better customer experience, and we aim to provide the best possible experience for our customers. 

• Review fromJoey M

  Date: 04/26/2024

  1 star
  In October 2023 I redeemed a National Treasures ********************* Rookie SIgnatures *** Shield True 1/1 (no other varaitions). In Feb 2024, I received an email from Panini claiming the card was out of stock. Turns out ********************* hadn't signed the card yet, which I understand. Therefore, I requested a replacement card of equal or greater value. Panini ends up sending me a National Treasures ********************* Rookie Glove Signatures 1/1. This card has variations numbered to /10, /15 and /25. I was very disappointed as the replacement card I received was no where near equal or greater value of the initial card I tried redeeming in Oct 2023. I called Panini and the customer service rep said they thought the replacement card they sent me was about the same value. This is totally false. It's no where near the equal value of the intiial card I tried redeeming in Oct 2023. Panini America has gone downhill when it comes to quality control and customer service. Unethical to say the least. Very disappointed with my experience with the company.

• Review fromAdam H

  Date: 04/15/2024

  1 star

  Adam H

  Date: 04/15/2024

  In early April 2024 Panini gave me the option to trade 3 of my pending redemptions for 3 2023 Panini Prizm football Sparkle Packs. When I received the package there was only 1 pack. I contacted Panini and was told "the weight of the package weighed more than 1 pack" so they refused to send me the other 2 sparkle packs or reimburse me in any way. I then requested to speak with a higher authority who also refused to rectify the situation and offered no solutions. I lost out on hundreds of dollars because of this. The reason I decided to trade in my redemptions is because it can take years to receive said card through Panini. Terrible support and terrible business practice. I'm looking forward to the fanatics takeover. RIP Panini.

  Panini America

  Date: 07/24/2024

  We work extremely hard to provide our customers with the best service possible. We understand that mistakes happen, and when it is our responsibility to make sure that we do the right thing, we will.  However, we cannot be held responsible for theft when it is outside of our control.  This would create a major problem, and we would be unable to maintain a successful business model.  I'm very sorry we are unable to help with this issue.

• Review fromDaniel J

  Date: 04/07/2024

  1 star

  Daniel J

  Date: 04/07/2024

  If I can give a zero star I would. I have had nothing but a runaround on a redemption that they put out and their products that they have not fulfilled. For over a few years now which the price I paid for the card was a lot greater than the value of it. Now only because they can't hold up to their word of their product. If they put a redemption in a box and can't fulfill it, isn't that kind of like robbery? I just think it is totally unprofessional and not right to put something in your product and you can't hold your word to fulfilling a redemption that you put in your products. I've reached out to them multiple times with no logical answer to my redemption. They said they were upgrading me to a tier 2 team and I have called and emailed. Still no response. Back weeks later I have been waiting for years for this card that I have particularly collected trying to get the rainbow and now I can't get my card that I paid for and a whole lot more than what it is now. So I invested a lot of money into this card and the value of it has dropped dramatically and there's no insight on anything. Terrible company. If you ask me this is not how you do business and if this issue is not resolved then I will definitely not be doing any more business after the hundreds of thousands of dollars I have spent with this company.

  Panini America

  Date: 07/24/2024

  Unfortunately we cannot guarantee that all redemptions will be signed and fulfilled.  This is the reason we provide a replacement for many of our customers.  You can choose to wait for the redemption, but the value may fluctuate, and we will only replace cards at their current value. 

• Review fromMichael V

  Date: 04/02/2024

  1 star

  Michael V

  Date: 04/02/2024

  Terrible customer service. No managers to talk to when they have product fraud. Missing items and replace them with worthless items. Don't buy their products.

  Panini America

  Date: 07/24/2024

  Please call us at ************** to find out how we can help you.  Please have your ticket number ready. Thank You!