Complaints

This profile includes complaints for myAutoloan.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

myAutoloan.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  myAutoloan.com

  5005 W Royal Ln STE 209 Irving, TX 75063-1960

  
• 

  myAutoloan.com

  5005 W Royal Lane Suite 209 Irving, TX 75063-1960

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit report shows a hard inquiry with Horizon Digital Finane on 12/23/2024. I have never done business with this company and did not apply for a loan or credit with this company. I called them to let them know that I think that this is Identity theft. They refused to talk with me. I want them to close any account that the person who stole my identity may have opened or cancel any application in progress.

  

  Business Response

  Date: 01/12/2025

  Thank for reaching out to us through the BBB. We received your email regarding fraud on Dec 28. We responded on Dec 28th as well, see attached email reply to you. When you notified us of the potential fraud we immediately flagged the account as fraud. This action archived the data and removed it from production. No actions have been taken to take out a loan. Regarding the credit pull, we never pull a hard inquiry. Only a soft inquiry, this did not effect your credit score in any way. We hope this resolves this matter for you. 

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need your assistance with this incorrect account showing up on my credit report. This issue has severely impacted my reputation, and Im asking for your help. Your mishandling of my credit report has brought me to a difficult situation, and the incorrect information has caused significant harm to my reputation. It's essential that you remove these mistakes so I can peacefully live with my family.

  

  Business Response

  Date: 09/19/2024

  In our search for this customer, we conclude that they never applied for an auto loan with myAutoloan.com. We did a first and last name search, no customer exist in our data base with this name and address given. We did a phone number, email address and SSN search, no customer exist in our data base with this data. Customer can contact us directly at ******************************* for further assistance if needed.

• Initial Complaint

  Date:06/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found this company online to see if I qualified for an auto loan. They advertise that they do a soft inquiry, but instead, they stole my information to give to other lenders who started processing loan applications on "my behalf". This lend to hard inquiries to my credit reports as well as spam calls and emails. I had to freeze my credit reports to stop any more inquires and had to spend time on the phone trying to get these inquiries removed from these lenders. Their website also takes you to another page after submitting all your information. The page states that they need to review your credit report and asks for your credit card information. In the fine print, it says that they charge $29.95/month. For what, I do not know. This company is a scam is only around to sell consumer information.

  

  Business Response

  Date: 07/18/2024

  Thanks for contacting the BBB regarding these issues you encountered.
  
  First regarding the credit report soft vs hard inquiry.
  We clearly state on our Home page with visible content and in the Disclosure link on the Home page, as well as, when you applied, a consent and authorization check boxes to obtain your credit report; that there could be a soft and or hard inquiry from us and or our lending partners. We also clearly disclose that we are a lending marketplace utilizing participating lenders. Disclosure content as follows:
  
  Authorization is given to HDF, the Lenders, and Credit Sources to obtain my credit report in connection with this pre-qualification loan/finance offer request form, any credit application or transaction resulting from the form, and for reviewing any resulting account, taking collection action, or any other permissible purpose under the Federal Fair Credit Reporting Act. HDF acquires a "soft" credit inquiry, Lenders and Credit Sources may acquire "soft" or "hard" credit inquiry(s);
  
  Consumers must check a box to authorize this when applying or the application cannot be submitted. We have seen very few consumer issues regarding this, it always stems from a consumer not talking the time to read and understand what they are authorizing. We encourage all consumers to read and understand what they are authorizing.
  
  Second, your stated we and our lending or credit source partners spam call and email. We and our lending partners never spam and make excessive calls. Any calls were to contact you regarding the status of your application.
  
  Third, you are mentioning the Thank You for applying page, all consumers see this when submitting an application At the very top this page reads, Your application has been received. Below that is an advertisement labeled Advertisement. 
  
  From reviewing your account, we see that we have unsubscribed you from our service. In your case we only identified one Lender and that Lender utilizes a soft inquiry. Generally, if you have hard inquiries on your credit report you would have to contact the sources directly to have the inquiry disputed. The dispute resolution process is available for the credit reporting agencies.
  
  We sincerely hope this helps.

  Customer Answer

  Date: 07/27/2024

  I am rejecting this response because: 

  Your response is a complete lie. As much stress as you have caused me, I am glad to have not done business with you. Instead of trying to resolve the issue, you blame and belittle the consumer instead and take no responsibility for your actions. My credit reports had hard pulls from more than one company and they bombarded me with spam calls and texts. The proof is on my credit reports and my call and text logs. This all happened after trying to use your services.

  As for the "advertisement", where on that page did it indicate that it was an advertisement? And even if it was an "advertisement", there was no indication what product or services were being offered. Why would you even allow this kind of "advertisement" on your website?

  

  Business Response

  Date: 08/01/2024

  Thanks for the additional response. Further reviewing your original request for resolution to this matter which is to make a correction/removal of our credit inquiry from your credit report. This request has been sent to the credit reporting agencys. This could take up to 30 to 60 days to show on your credit report.  We sincerely hope this resolves this matter for you.

• Initial Complaint

  Date:06/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on MyAutoLoan.com to see about a private party auto loan. Upon filling out the application, a new page showed, saying "To complete your application, go to transunion to get your credit score" implying that the application would not be completed without creating an account on Transunions website. Thats borderline scam material, and the people that created myautoloan.com are scumbags for that. I was charged a $32 fee in order to complete the auto loan application, which was completely unnecessary for the app, yet was unavoidable on the website. I hope whoever runs this site gets fired and has to start all over again. Pathetic excuse for business.

  

  Business Response

  Date: 06/26/2024

  Thanks for reaching out to the BBB with your issue. When you applied and clicked the Submit button the page updated to a Thank You for Applying page. This page sub title said "Your application has been received". Then next section on the page was an advertisement with the words Advertisement written across the page. We will review this page to see if we can make the even more clear.  Here are instruction to cancel your subscription to the service mentioned, we can not do this for you. If you wish to cancel your subscription with a credit monitoring service that you signed up for on myAutoloan.com through one of our partners, here are the instructions for each offer.  These advertisements are optional features and not required as part of your loan offer request.  You will need to determine which offer you subscribed to. See below.
  

  We will additionally send you a online **** card with a prepaid balance of $40.00 to cover the cost you have already spent.  

  Thank you so much for being a customer.

  
  To unsubscribe from:
  
     Clickfreescore.com - call **************.
  
     GoBankingRates paid subscription, please call ************ or log into your account. (If you applied recently, this is the offer you probably saw after clicking the Submit button on your loan offer request form.)
  
     GoFreeCredit - contact TransUnion directly by calling ************** anytime Monday through Friday between 8am and 9pm or Saturday through Sunday 8am to 5pm Eastern time or Click Here.
  
     FreeScore360 - call **************
  
     Important Score (Experian) -  Click Here or call ************** anytime Monday through Friday between 6am and 8pm PT or Saturday/Sunday 8am to 5pm PT.

• Initial Complaint

  Date:04/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel that this website is a classic bait and switch. I provided them with make, model, trim, and mileage on a vehicle. They also pull your credit. They then provide offers from their lenders. But their lenders arent lenders. They are just another loan auction house. And even though I provided them with the same information, my credit (FICO score of 803, so not like the issue is credit or income) they still couldnt match the offer that I accepted on this website. And when I emailed this website to complain? They said the offer isnt really an offer. Its just what the lender (again not a lender!! Just another auction house) is advertising currently. Everything on this website is a lie and misleading.

  

  Business Response

  Date: 04/24/2024

  Thank you for using the BBB to help work through your experience with us. We have been a BBB A+ rated business since our inception. Launching in the spring of 2003, we are now 21 years in business. myAutoloan.com, through our lending partners, currently provide loans to consumers in 48 states. Currently we see roughly 25 thousand customer every month, thats 300 thousand per year. Maintaining a BBB A+ rating would be impossible if we were a bait and switch. Typically, we receive 6 BBB complaints per year.
  
  All of our participating lenders are Licensed Lenders and offer loans products in various states. When you applied with us, myAutoloan.com sources these lenders based on your specific credit profile. A credit score is one part of this credit profile, we use a soft pull. These lenders respond back to us with a prequalified loan offers. In your case there were 5 loan offers provided all with very competitive rates and terms for you to refinance your current vehicle. As we clearly state on our site, prequalified offers are subject to change based on the lenders viewing any additional information. Due to privacy laws and regulations, we are not made aware of their reasoning or rational for their lending decisions.
  
  We sincerely hope that this resolves your issue, please feel free to reach back out if there is any way we can further resolve.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out a loan application online. At the end of the application, I was forwarded to a page that asked me to enter the credit card info that should be charged monthly, should i decide to move forward and purchase a car. I was then charged a $32 fee that appears to be from Transunion.This is a deceitful practice and i would like them to stop.

  

  Business Response

  Date: 01/29/2024

  Weve reached out to the customer and believe resolved the issue. At the end of our application form process we display an advertisement for credit monitoring services. The customer clicked through this advertisement and subscribed to the service for a fee. We worked with the customer and the service to cancel the subscription and then we sent the customer a full refund of the $32.00 as an online **** card.  We always review our processes and are in the process to be sure that issues like this do not occur.

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a credit sesame account and I saw you guys here on their site offering auto loans or refinancing loans for cars.I have a problem completing the online portion of the application it stalls out at the end of the process does not save it, as for next payment date, I just put the date that I knew that was supposed to be there and keeps on saying having issues with it and I cannot save it and does it repeatedly number of times still get the same issue.What is the problem with your online portion of the application for my auto loan?I have been trying to call you guys about this issue either your phone is down or I get a busy signal what's the problem?

  

  Business Response

  Date: 01/08/2024

  Thanks for the valuable information you provided. Unfortunately, we have not been able to identify any reasons you are having with our web site or application form. We generally have ****** applicants per month applying and if there is an issue, we hear about it from customers rather quickly. Most users email us at ******************************** At this customer service email address, we respond rather quickly. Looking at our customer service logs, we see you did use this service and we responded in less than 24 hours.  We wish we could have done more to help you.

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had read and was under the assumption that ********** would not perform a hard inquiry on my credit score in order to recieve some pre-qualified rates just like Captial One Auto does. Well its somewhat true ********** wont check your credit, but all the lenders they sell your info to will. Multiple credit check inquiries within minutes of submitting a pre-approval form on **********. They DO NOT make this clear on their website. I am now commencing the process of disputing these hard inquiries. I am also bombarded with calls, emails, and text messages from all the lenders they passed my information to. I am notifying as many individuals as I come across to STAY AWAY.

  

  Business Response

  Date: 11/14/2023

  Thanks for getting with the BBB to offer your thoughts on our process. You mentioned two items, 1) Hard credit inquiries without your knowledge and 2) bombarded with calls, email and text messages.
  
  To address the first issue we work diligently to offer full transparency throughout the lending process A) Our home page states Some offer decisions can take longer. Submitting an Offer Form may result in soft credit and/or hard credit inquiries from the Lenders. B) when you applied you authorized and consented to the following statements, one in a disclosure called How The Process Works, reading Completing a loan offer request form on this Web Site may result in a soft inquiry by HDF and may also result in soft and or hard inquiry(s) by the Lender(s) depending on the Lenders practices. And then in the disclosure called PRE-QUALIFICATION AND LOAN/FINANCE OFFER RELATED DISCLOSURES reading Consent And Authorization For A ************* Report - Authorization is given to HDF, the Lenders, and Credit Sources to obtain my credit report in connection with this pre-qualification loan/finance offer request form, any credit application or transaction resulting from the form, and for reviewing any resulting account, taking collection action, or any other permissible purpose under the Federal Fair Credit Reporting Act. HDF acquires a "soft" credit inquiry, Lenders and Credit Sources may acquire "soft" or "hard" credit inquiry(s); Our FAQs state in part, Lenders and or Credit Sources, these Lenders and or Credit Sources may obtain your credit file as a "Soft" or "Hard" Inquiry
  To address the second issue, you were approved and have multiple loan offers to review, these lenders are reaching out to you earn your business. You can easily opt-out of the process at any time.
  We encourage all our customers, 25 thousand per month, to fully read and understand what they are applying for and what the process is. If you feel that we can be more transparent and clear in our messaging we would like to hear from you at any time by email us at ********************************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan application on the website on 10/06 but within an hour found another lender to go with. I did not see any option to cancel my application or to contact them via phone. I already sent three requests using their submission form but have not heard back. I just want my application to be cancelled and my information to be removed from their system.

  

  Business Response

  Date: 10/16/2023

  Reviewing this complaint and then searching our data base for this person, we are unable to identify this person as a customer that applied with **********************, their email address, name, phone number or address does not reside in our data base. We have no record of receiving emails from this person. We called the phone number provided, phone rang and went to a blank voice mail box. This individual can reach out to us at customer.service@********************** to provide any additional information that *** assist us to identify and assist.  Possibly, this person applied at another company and is mistaking them for **********.com.

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  started a refinance today 11/3/22. Filled out the application because their interest rates were in the 2-3% range. After filling out the application and having my credit checked, all the offers they gave me were more than the advertised rates by several percentage points.

  

  Business Response

  Date: 02/14/2023

  Business Response /* (1000, 7, 2022/11/22) */ Prior to the customer applying for a pre-approved refinance loan they viewed out Interest Rate Chart. This chart shows the lowest interest rates our participating lenders have offered to consumers in the past 30 days. The chart contains a disclosure that reads; * interest rates (APR) shown are the lowest rates participating lenders have recently offered. Your actual interest rate (APR) may be higher based on your unique, individual credit situation. These interest rates above may not yet be reflective of any Federal Reserve Bank benchmark interest rate changes. If you request a loan offer through this website, the lowest rates offered that day by participating Lenders may be higher than what is displayed above. We also have an Interest Rate Estimator tool that resides side-by-side to the Interest Rate Chart that estimates what interest rate you may be approved for if you apply for the pre-approval. This tool provides a range of interest rates based on similar credit profiles of customers that have applied in the past 30 days in the zip code that a customer resides in. It provides the lowest interest rate, the highest interest rate and the average interest rate. Using this tool, the customers interest rate resided in the lower range and close to the average rate they could expect if they applied. All in all, our site provides consumers with accurate, transparent information and clearly shows interest rates for multiple loan types and various consumers credit profiles. No lender provides guaranteed interest rates prior to applying for a loan.