Business Profile

Loans

Exeter Finance Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

This profile includes complaints for Exeter Finance Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

799 total complaints in the last 3 years.
302 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im not liable for this debt with this collection agency. I do not have a contract with the collection agency. They did not provide me with the original contract as requested.
Customer Answer
Date: 09/12/2023

Im not liable for this debt with Experian collection agency. I do not have a contract with the collection agency. They did not provide me with the original contract as requested.
Customer Answer
Date: 09/12/2023
Yes, Im working on my own.
Business Response
Date: 09/28/2023
Better Business Bureau of Metropolitan ***********.
***************
Ste. *************************************

RE:***************************************** - Case # ********

To Whom It May ****************** September 15, 2023, Exeter Finance LLC (Exeter) received notice regarding a complaint filed through the Better Business Bureau (BBB). Exeter would like to thank ***************************************** (************) for the opportunity to address their concerns. Exeters success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. Exeter has thoroughly investigated the complaint and made the following determination.

Exeter is an indirect automobile lender that purchases retail installment contracts from automobile dealers. Any inquiries regarding obtaining the original contract for the vehicle should be addressed to the dealership. ************ may contact ******************** directly at **************.

Additionally, not having possession of the original contract does not release Weatherspoons contractual obligation for the vehicle that was purchased. All required information regarding the terms of the loan were disclosed on the Contract as required by law and the signed Contract shows ************ agreed with the terms and conditions stated. At this time, we are unable to honor Weatherspoons request to remove the tradeline from their consumer credit report.
Under a separate cover,a copy of your executed Contract and a Statement of Account, showing all account activity through September 19, 2023. Please be advised that the Statement of Account is available at any time by logging into MyAccount.ExeterFinance.com.
We trust this answers any questions associated with the complaint. If ************ has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Initial Complaint
Date:09/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is calling me at 6:30am to collect a debt, they are also calling me more then the allowed in one week. Exeter finance is calling 3 times sometimes 4 times a day from Monday through Saturday. ********** law is they can not call until 8am an no more then 7 times in a week.
Business Response
Date: 09/22/2023
Better Business Bureau of Metropolitan ***********.
***************
Ste. 1600
******, ***** 75201

RE: *******************************- Case # ********

To Whom It May ****************** September 8, 2023, Exeter Finance LLC (Exeter)received notice regarding a complaint filed through the Better Business Bureau.Exeter would like to thank ******************************* (*******) for the opportunity to address the concerns outlined in the complaint. Exeters success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.

On January 23, 2023, ******* signed a ********** Retail Installment Contract (Contract) for the purchase of the 2017 Jeep Cheroke (VIN# *****************) (Vehicle) with Carmax, which was later assigned to Exeter. The Contract payment schedule provided for 72 monthly payments of $571.40 beginning March 9, 2023.

Exeter sincerely apologizes for any inconvenience the phone calls may have caused. As a result, Exeter has waived $171.42 in late fees from Budmarks account.

We trust this response answers any questions associated with the complaint. If ******* has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Initial Complaint
Date:09/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unethical and misleading business practices. My experience with Exeter has been frustrating and caused significant harm to my financial stability and life. When I asked to negotiate payments and go ahead and refinance, due to falling behind a month as a result of being hospitalized on life support for almost a month, which would have allowed 60 days before a payment would be due, they took a $900 payment then informed me that they do not refinance. I was misled when I initially entered in an agreement to purchase a 2018 vehicle. Before signing, I specifically asked about refinancing after a year due to the outrageous 30% interest and monthly payments of $859. I was assured that they could refinance after a year lower both of those. I would have walked away had I been told that to begin with. My mother offered to buy the vehicle, but we encountered further obstacles. Exeter and my mothers bank need notarized bill of sale, which is impossible as the co-signer is not around and Exeter said sorry we have no way to help you. This experience has been characterized by misleading information, intrusive and disruptive communication practices, and a failure to honor their commitment regarding refinancing. These actions have not only had a negative impact to my credit but also resulted in my loss of employment and no them wanting possession of the vehicle. Please take appropriate action to address the unethical conduct. Resolution to be refunded everything paid so far due to misleading information when I was going to walk away from the sale, as well as the loss of my job. Despite attempts to negotiate payment terms that are manageable, they have been uncooperative and unyielding. Their constant and relentless phone calls have been not only intrusive but also counterproductive to my livelihood. I told them I work during the day and asked them to refrain from calling multiple times in a row as it could jeopardize my job. They continued their calling, resulting in my termination
Customer Answer
Date: 09/06/2023
I have added a receipt of all payments made since purchasing truck. Right off Exeter website my account. Its a total of $22,536. I was way off on how much Ive already paid. I dont even have a copy of the paperwork I signed. It was supposed to be sent to me. I finally found them on my account online and they have me paying more for interest than than what I financed for the truck. I was either blatantly lied to when I got the truck and told yes they could refinance me after a year of making payments. Well that was a big lie. I wasnt going to buy it because of the rate and payment but they assured me I could refinance with them after a year. All my payments always processed with no problems. All of a sudden out of the blue they are being returned. My bank never returned anything Ive done a thorough investigation. Then I am hospitalized for over a month 2 weeks spent on life support. When I was released from the hospital on April 25th I contacted Exeter asked if they could help me and go ahead and refinance as it had been more than a year and I had paid $22,500 of the interest. I was told my payment was late and that I needed to make my payment first. Well I paid $900. Asked what all I needed to do in order for them to refinance it and it wasnt until I made that $900 payment they informed they dont refinance. And its been one issue after another. They made it so I have to have the co-signers signature or I can not do anything. Well nobody can reach him. Thats another lie they told I made sure to ask if the title would be myself or the co-signer so there wouldnt be this issue and I was absolutely thats how they do it. Well no its not they made it read myself and the co-signer making so cant refinance cant sell it cant do anything. Well Im 2 payments behind as of the 8/25 so not quite yet. However my truck is in repo status. They call constantly back to back after me asking them not to as I worked during the day. They completely ignored me and continued until I was let go from my job. Now I have no job and they are about to take my transportation. They really should have to either refund me everything Ive paid so far or provide me with the title to the truck. Almost $23,000 I paid in a year. I only financed ****** so ***** of the total amount financed and still have 60 more months of payments. They are taking advantage of people with low credit scores and the. Making things worse for them. Not to mention Im homeless now after being let go due to their constant calling and blatant disregard to being asked not to call until after 6pm. Please help me they are violating everyones rights they finance and are just out right crooks. Now they are going to take my truck because they have made it impossible for me to be able to do anything so I cant make a payment and now I wont have transportation to be able to get another job. Also if Im almost 60 days late and they are saying my amount due now is $2,784.68. What kind of fees are they really charging. Also they have made my total amount owed go from a little over ****** after last payment being made to now its over $20,000. Someone had to see the problem here they are robbing people and getting away with it. Well if we have to keep our part up with payments they should have to keep their commitments also and instead to cause you as much problems as possible and then steal your vehicle. All the reviews are the exact same up until today I didnt know how to see them. However I sure wished I wasnt in a position needing a vehicle because they use that to their advantage to be able to s**** you over rob you and leave you with nothing. So our rights get violated and mean nothing to them but bet if it was them theyd be ****** to.
Customer Answer
Date: 09/06/2023
I have added a receipt of all payments made since purchasing truck. Right off Exeter website my account. Its a total of $22,536. I was way off on how much Ive already paid. I dont even have a copy of the paperwork I signed. It was supposed to be sent to me. I finally found them on my account online and they have me paying more for interest than than what I financed for the truck. I was either blatantly lied to when I got the truck and told yes they could refinance me after a year of making payments. Well that was a big lie. I wasnt going to buy it because of the rate and payment but they assured me I could refinance with them after a year. All my payments always processed with no problems. All of a sudden out of the blue they are being returned. My bank never returned anything Ive done a thorough investigation. Then I am hospitalized for over a month 2 weeks spent on life support. When I was released from the hospital on April 25th I contacted Exeter asked if they could help me and go ahead and refinance as it had been more than a year and I had paid $22,500 of the interest. I was told my payment was late and that I needed to make my payment first. Well I paid $900. Asked what all I needed to do in order for them to refinance it and it wasnt until I made that $900 payment they informed they dont refinance. And its been one issue after another. They made it so I have to have the co-signers signature or I can not do anything. Well nobody can reach him. Thats another lie they told I made sure to ask if the title would be myself or the co-signer so there wouldnt be this issue and I was absolutely thats how they do it. Well no its not they made it read myself and the co-signer making so cant refinance cant sell it cant do anything. Well Im 2 payments behind as of the 8/25 so not quite yet. However my truck is in repo status. They call constantly back to back after me asking them not to as I worked during the day. They completely ignored me and continued until I was let go from my job. Now I have no job and they are about to take my transportation. They really should have to either refund me everything Ive paid so far or provide me with the title to the truck. Almost $23,000 I paid in a year. I only financed ****** so ***** of the total amount financed and still have 60 more months of payments. They are taking advantage of people with low credit scores and the. Making things worse for them. Not to mention Im homeless now after being let go due to their constant calling and blatant disregard to being asked not to call until after 6pm. Please help me they are violating everyones rights they finance and are just out right crooks. Now they are going to take my truck because they have made it impossible for me to be able to do anything so I cant make a payment and now I wont have transportation to be able to get another job. Also if Im almost 60 days late and they are saying my amount due now is $2,784.68. What kind of fees are they really charging. Also they have made my total amount owed go from a little over ****** after last payment being made to now its over $20,000. Someone had to see the problem here they are robbing people and getting away with it. Well if we have to keep our part up with payments they should have to keep their commitments also and instead to cause you as much problems as possible and then steal your vehicle. All the reviews are the exact same up until today I didnt know how to see them. However I sure wished I wasnt in a position needing a vehicle because they use that to their advantage to be able to s**** you over rob you and leave you with nothing. So our rights get violated and mean nothing to them but bet if it was them theyd be ****** to.
Business Response
Date: 09/20/2023
September 20, 2023

Better Business Bureau of Metropolitan ***********.
***************
Ste. 1600<********************************

RE:**************************     ID # ********

To Whom It May ********

On September 7, 2023, Exeter Finance LLC (Exeter) received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ************************** (English) for the opportunity to address the concerns outlined in the complaint. Exeters success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. Exeter has thoroughly investigated the complaint and made the following determination.

Exeter is an indirect auto finance company that purchases Contracts from dealerships. Exeter does not communicate with or negotiate Contract terms with borrowers prior to the consummation of the Contract between the borrower and the Dealer. All required information regarding the Contract terms were disclosed on the Contract as required by law. The signed Contract shows that all parties agreed with the terms and conditions.

Regarding Englishs request to refinance, Exeter does not refinance our own accounts, however, English may explore refinance options through other financial institutions of their choice.

Regarding Englishs claims of excessive calling, Exeters telephone records were reviewed,and it was determined that Exeter is adhering to all applicable laws under the Telephone Consumer Protection Act (TCPA) and the Fair Debt Collections Practices Act (FDCPA). There is no record of Exeter exceeding the maximum number of calls allowed on any given day. Additionally, there is no record of English ever asking for their phone number to be placed in a Do Not Call status.

We trust this answers any questions associated with the complaint. If English has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Initial Complaint
Date:09/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I acquired this car loan in 2018. We have paid the payments, we did have an extension for 7 months, but have paid for the extra 7 months. This company now says I still owe them over $4000 after the account has matured. They misappropriated the money on this account and added most all of it to interest and not much at all to the principal. I have paid $23,000 to this company. I want this company to close this account because it has been paid in full. They have now reported to my credit and I lost 56 points. I have seen other people claiming the same, that they misappropriated the money given like this.
Business Response
Date: 09/19/2023
Better Business Bureau of Metropolitan ***********.
*************************
Ste. 1600
******, ***** 75201

RE: ******************************* - Case # ********

To Whom It May ****************** September 6, 2023, Exeter Finance LLC (Exeter) received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******************************* (*********) for the opportunity to address the concerns outlined in the complaint. Exeters success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.

On December 16, 2017, ********* signed a Retail Installment Sale Contract Simple Finance Charge (Contract) for the purchase of the 2008 Infiniti G37 Coupe (VIN# *****************) (Vehicle) with City Auto Sales, LLC, which was later assigned to Exeter. The Contract payment schedule provided for 60 monthly payments of $395.14 beginning January 15, 2018.

This is a simple interest loan which means interest accrues daily and must be collected first out of each payment received. Exeter applies all payments as follows: first to earned and unpaid interest;second to principal; and third to other amounts owed under the Contract (late fees). Late payments, partial payments, and extensions will impact the amount of interest charged.

Once the loan reaches maturity, ********* is required to pay the entire loan balance, including all earned but unpaid interest and any fees owed under the contract as the final payment. Normal collections guidelines will continue to apply until the loan is paid in full.This may include, but is not limited to, collections notices and repossession.

Exeters records were reviewed and determined that all payments received were posted in accordance with the terms of the contract and Exeter policy. Under separate cover, a Statement of Account and a tool, How Your Daily Simple Interest Contract Works will be sent to ********* for their review.

We trust this response answers any questions associated with the complaint. If ********* has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Customer Answer
Date: 09/21/2023
I am rejecting this response because: No one can explain why the balance was so much, there is absolutely no reason that the balance should be $4000, and no one can explain anything, all you can say is it is interest and late fees. From when, I need you to break this down for me, you have to show me proof that this is true and accurate and all your people can say on the phone is the same thing over and over. I have read countless complaints that you have done this to other people, and I am ready and willing to get an attorney to fight this, I think I can get enough people with proof to have a class action against you in the ********************! You are trying to scam me out of a lot of money, and I am not going to stand for it, I have worked hard for my money, and I have paid you over $23000 dollars for a 2008 car. I have paid for it plus some. I want written documentation that shows down to the ***** how you think we owe this money.
Business Response
Date: 10/03/2023
Better Business Bureau of Metropolitan ***********.
*************************
Ste. **************************************

RE: ******************************* - Case # ********

To Whom It May ****************** September 22, 2023,Exeter Finance LLC (Exeter) received notice that ******************************* (********* ") had additional concerns to bring to Exeters attention regarding the complaint filed through the Better Business Bureau on September 6, 2023.
While Exeter regrets that ********* is not satisfied with our initial response, we believe that we have fully addressed the concerns regarding ******* account in the response sent on September 19,2023.

This is a simple interest loan which means interest accrues daily and must be collected first out of each payment received. Exeter applies all payments as follows: first to earned and unpaid interest; second to principal; and third to other amounts owed under the Contract (late fees). Late payments, partial payments, and extensions will impact the amount of interest charged.

Once the loan reaches maturity, ********* is required to pay the entire loan balance, including all earned but unpaid interest and any fees owed under the contract as the final payment. Normal collections guidelines will continue to apply until the loan is paid in full.This may include, but is not limited to, collections notices and repossession.

On August 2, 2023, Exeter spoke with ******************************* and provided the joint borrower the account status. The borrower was provided with the details of how the payments were applied on the account.

*********************** records were reviewed and determined that all payments received were posted in accordance with the terms of the contract and Exeter policy. Under separate cover, a Statement of Account and a tool, How Your Daily Simple Interest Contract Works will be sent to ********* for their review. Please be advised that Statement of Account is available at any time by logging into MyAccount.ExeterFinance.com

We trust this response answers any questions associated with the complaint. If ********* has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Customer Answer
Date: 10/03/2023
I am rejecting this response because: Exeter has stated that there are tools that show me where the balance is coming from, yet no one has shown me where the balance is actually coming from. I would like a breakdown that shows me exactly where the balance is coming from, this company is claiming I owe them $4700 more on top of the $24000 already paid. They keep claiming I owe this money, and that they can account for it, but no one has accounted for this extra amount as of yet. I am not satisfied with this, and I will not be satisfied until they can show me the break down of what they say I owe.
Initial Complaint
Date:09/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Exeter Finance would not refund me the overpayment I made on June 28, 2023. I contacted the customer service line about a month after I noticed that I had overpaid. On the first call, when I asked to speak to a manager the employee pretended to be a manager. I hung up on that employee and called back only for the next employee to pretended to be a manager. I hung up on him and called back to an employee who then transferred me to a real manager and I was able to inform her of my request to dispute my final payment of $540. I explained that I paid $540 instead of paying $536.94 (my final payment via their website) my last payment was supposed to be on July 15, 2023. I thought I was being productive by making my payment early on june 28, 2023 but they would not refund me the $3.06 and I wanted my money back. They refused to refund it so I contacted my bank who did refund me a temporary credit until they respond to my bank. They've sent me the title to my vehicle and updated all credit bureaus as paid in full and a ZERO balance prior to me even contacting them. Today they Updated my account to the credit agency as past due with an amount of $155. I do not owe them anything and they need to remove it from my credit reports or I will be filing a lawsuit with the courts! This company is predatory and unprofessional and I will make an example out of them if this is not rectified.
Business Response
Date: 09/19/2023
September 19, 2023

Better Business Bureau of Metropolitan ***********.
***************
Ste. *************************************

RE:***********************           ID # ********

To Whom It May ********

On September 5, 2023, Exeter Finance LLC (Exeter) received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank *******************************************) for the opportunity to address the concerns outlined in the complaint. Exeters success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. Exeter has thoroughly investigated the complaint and made the following determination.

Exeters records indicate that ****** made a payment on June 29, 2023, in the amount of $540.00 that paid the account in full. On July 29, 2023, ****** contacted Exeter and advised the **************** Representative (***) that their records indicated that the account was overpaid by $8.00, and they were inquiring about the overage refund. The *** advised ****** that the account was paid in full, however, there was no overage refund due. ****** disagreed, and advised if Exeter did not refund them the $8.00,they would dispute the full $540.00 payment made on June 29, 2023. Exeters telephone records were reviewed, and we could not substantiate ******* claims of any *** acting as a manager during any phone conversations.

On August 31, 2023, the final payment for $540.00, was returned by ******* bank unpaid. Additionally, on August 31,2023, ******* bank submitted another payment in the amount of $399.00. This left an unpaid principal balance on the account of $141.72. On September 6, 2023,Exeter waived the unpaid principal balance and accrued interest in the amount of $147.07 and the account is now closed.

Regarding ******* credit reporting, on September 11, 2023, Exeter submitted an update to the ************************* to reflect the account closed as of June 29, 2023. ****** should allow ***** days for this updated information to reflect on their credit report.

We trust this answers any questions associated with the complaint. If ****** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Initial Complaint
Date:09/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with EXETER FINANCE LLC, I do not have a contract with EXETER FINANCE LLC. they did not provide me with the original contract as requested.
Customer Answer
Date: 09/01/2023
This car has been paid in full with no late payments please remove this from credit
Business Response
Date: 09/19/2023
September 19, 2023

Better Business Bureau of Metropolitan ***********.
***************
Ste. *************************************

RE:Daaoshara *******             ID # ********

To Whom It May ********

On September 5, 2023, Exeter Finance LLC (Exeter) received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ************************ (*******) for the opportunity to address the concerns outlined in the complaint. Exeters success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. Exeter has thoroughly investigated the complaint and made the following determination.

Regarding Degrates credit reporting, Exeter is bound by the Fair Credit Reporting Act which requires all accounts to be reported accurately to the ************************* (CRAs). Account information is furnished to the CRAs every month and will reflect the status of the account at the time of reporting.

Exeters records were reviewed, and the information reported to the CRAs was confirmed to be accurate. As such, Exeter will not honor Degrates request to remove the valid tradeline from their credit file or cease reporting based on the claims presented in this complaint.

Per Degrates request, a copy of their executed Contract will be sent under separate cover.

We trust this answers any questions associated with the complaint. If ******* has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Initial Complaint
Date:08/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a car payment of $502.17 on my car on july 14th the date my payment was due, the amount got taken from my bank account, i also have the screen shot conformation and the email confirmation that my payment was made, i even got my next payment date which was august 14th. Two weeks later after making my payment around july 24th i got an email saying my payment was sent back. Exeter told me it was because of insufficient funds from the bank but the payment was taken from my bank account. Then finally i was told the payment was sent back to the bank and the bank sent it back and $300 something dollars went to interest and only $100 something went towards my car payment because it was late. But it was paid on time and i was never late before making a payment. Now due to this my car payments are behind and its a struggle catching them up when i was never late or behind before and im getting told different stories of what happened even with the proof i have.
Business Response
Date: 09/11/2023
Better Business Bureau of Metropolitan ***********.
***************
Ste. *************************************

RE:***************************; Case # ********

To Whom It May ********

On August 29, 2023, Exeter Finance LLC (Exeter) received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******************************* (*********) for the opportunity to address their concerns regarding their Account. *********************** success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. Exeter has thoroughly investigated the complaint and made the following determination.

On July 14, 2023, ********* made a payment, then on July 24, 2023, the payment was returned unpaid by ********** financial institution.
********* has a Simple Interest Contract, which means interest accrues daily. Exeter applies all payments received as follows:first to earned and unpaid interest, second to principal, and third to other amounts owed under the Contract (e.g., late fees). Late payments, partial payments, and extensions will impact the amount of interest accruing on the outstanding principal balance.
If ********* believes there are any inaccuracies with a payment and how it was allocated, please provide the specific information that ********* is disputing and an explanation of the basis for this to be investigated.
Under separate cover, ********* will receive a copy of their executed Contract and a Statement of Account, showing all account activity through September 6, 2023. Also included, is a Simple Interest Tool that *** help ********* better understand how interest is calculated and how late payments and partial payments affect the amount of interest paid over the life of the account.
*********************** records were reviewed, including phone calls, and are unable to substantiate McConnells claims regarding the level of service received.
We trust this answers any questions associated with the complaint. If ********* has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Initial Complaint
Date:08/28/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 23, 2023 ******* *************************** General Delivery ******************************************************************* Lender Name: EXETER FINANCE LLC Lender Address: PO BOX 677 ********** ** ***** RE: Right of Rescission In reference to this vehicle: 2020 ACURA TLX VIN NUMBER: ***************** EXETER FINANCE LLC was mailed an Official Right to Rescission letter and this letter was received on August 14, 2023 at 11:44 am. The mailing address of PO BOX 677 ********** ** ***** was provided in my retail installment agreement. The **** tracking number for this letter was ******************** This is ******* ***************************, Pursuant to my rights under the 2023 ******* Statutes and 15 U.S. Code **** - Right of rescission as to certain transactions that the Federal laws governing over this retail installment contract or retail purchase agreement I will be terminating and rescinding this agreement between ********************************************** and Exeter Finance LLC. I have reason to believe that ********************************************** and EXETER FINANCE LLC on the date of August 08, 2023 has violated provisions of the ************************ Act (FTC Act), the Truth in Lending Act (****), and the Consumer Leasing Act (CLA) with the retail installment contract I signed purchasing a 2020 ACURA TLX - VIN NUMBER: *****************. I requested the Truth in Lending Act disclosures information via email and also in person with the finance manager. The **** information request was declined. I wasnt told about the Finance Charge or any information on vehicle. The vehicle factory warranty was out of date because the vehicle had 52k miles.This letter dated on August 23, 2023 is confirmation that I, ******* *************************** Pursuant to 15 U.S. Code **** have followed and complied with the Federal law requirements to rescind this retail installment agreement with Exeter Finance LLC. Sincerely, ******* ***************************
Customer Answer
Date: 09/11/2023
Exeter Finance LLC forged my signature on the Truth in Lending Disclosures. I received in the mail. My name is ******* ***************************. I never signed or agreed to nothing on the Truth in Lending Disclosures. August 08, **************************************** person with the Finance Manager. Now Exeter Finance LLC has forged a signature of ******************************* and I never saw this contract about ****. I always sign any documents with my government issued ID name ******* ***************************.
Business Response
Date: 09/11/2023
Better Business Bureau of Metropolitan ******, Inc.
***************
Ste. *************************************

RE:****************************; Case # ********

To Whom It May ********

On August 28, 2023, Exeter Finance LLC (Exeter) received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******************************* (********) for the opportunity to address their concerns regarding their Account. *********************** success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. Exeter has thoroughly investigated the complaint and made the following determination.

On August 8, 2023, ******** signed a Retail Installment Sale Contract Simple Finance Charge (With Arbitration Provision)(Contract) for the purchase of a vehicle with First ************** which assigned the Contract to Exeter. Regarding finance charges, all required information regarding the contract terms were disclosed on the Contract as required by law, including Finance Charge, Total of Payments, and Total Sale Price. The signed Contract shows that all parties agreed with the terms and conditions.

Regarding ********* request to rescind the Contract, there is no right to rescission for purchase-money indirect auto sales finance contracts provided by the Truth in Lending Act and its implementing regulations. ******** remain responsible for the contractual terms to which you agreed, including those for making timely payments.

******** is citing statutes and regulations that are either wholly unrelated to Exeter Finance, or otherwise inapplicable to the circumstances surrounding their account.

Any concerns regarding the warranty, ******** should address with the dealership directly.

We trust this answers any questions associated with the complaint. If ******** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Customer Answer
Date: 09/13/2023
I am rejecting this response because:
I would like to setup a court date in federal court to show all of the Truth in Lending Act Violations done by Exeter Finance LLC and Autonation
Customer Answer
Date: 09/18/2023
This is ******* ***************************, I have an account with ********************** LLC. I have issues with my agreement with Exeter Finance LLC. I need to contact the Indentured Trustee for Exeter Finance LLC. I need the name of the bank and address and name of the indentured trustee. I will be mailing the trustee a copy of retail installment purchase agreement signed as the beneficiary. I will be sending a letter of direction to the trustee. I will be sending the trustee a copy of a **** C. I need the trustee to complete this form and issue it back to the irs. I need to have my securities put into my Treasury Direct account. My vehicle: 2020 ACURA TLX VIN NUMBER ***************** INDENTURE dated as of February 6, 2023, among EXETER AUTOMOBILE RECEIVABLES TRUST 2023-1, a ******** statutory trust (the Issuer), EXETER HOLDINGS TRUST 2023-1, a ******** statutory trust (the Holding Trust), and CITIBANK, N.A., a national banking association, as indenture trustee (the Indenture Trustee). Sincerely, ********************
Business Response
Date: 09/21/2023
Better Business Bureau of Metropolitan ******, Inc.
***************
Ste. *************************************

RE:****************************; Case # ********

To Whom It May ********

On September 13, 2023, Exeter Finance LLC (Exeter) received notice that ******************************* (********) had additional concerns to bring to Exeters attention regarding the complaint filed through the Better Business Bureau on August 28,2023.

While we regret that ******** is not satisfied with Exeters previous response, we believe that the concerns have been fully addressed. As stated in Exeters response dated September 11,2023, all required information regarding the contract terms were disclosed and the signed Contract shows that all parties agreed with the terms and conditions.
We trust this response answers any questions associated with the complaint. If ******** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Customer Answer
Date: 09/21/2023
I am rejecting this response because:
They forged my name on documents
Customer Answer
Date: 10/02/2023
This is ******* ***************************, I filed for Bankruptcy on September 14, 2023. Im receiving harassment letters from Exeter Finance LLC. Im requesting this company to cease & stop contacting me about a debt I dont owe. Im in pre litigation with Autonation. In the court case or arbitration meeting all matters will be resolved and addressed by my attorney. An automatic stay has been ordered by the petition filing of my bankruptcy. If Exeter Finance LLC continues to contact me I will file harassment charges and a lawsuit against this company. Im not 100% sure of the contract I signed with Exeter Finance LLC because my signature has been forged on the retail purchase agreement. I have talked with new legal counsel and I will be adding new legal counsel to start the lawsuit and arbitration process against Autonation and Exeter Finance LLC for breach of contract.
Customer Answer
Date: 01/30/2024
Im requesting from Exeter Finance a loan modification - The previous loan agreement with Exeter Finance, I didnt receive the proper documentation from **********************************************. If Exeter Finance wants to avoid legal action in federal court for Truth in Lending Act violations. We can modify my auto loan monthly payment amount to $281.00 for 80 months. Send details on changing my car payment amount to $281.00
Business Response
Date: 02/06/2024
Better Business Bureau of Metropolitan ***********.
*************************
Ste. *************************************

RE:****************************; Case # ********

To Whom It May ********

On January 26, ****, Exeter Finance LLC (Exeter) received notice that ******************************* (********) had additional concerns to bring to Exeters attention regarding the complaint filed through the Better Business Bureau on August 28,2023.

While we regret that ******** is not satisfied with Exeters previous response, we believe that the concerns have been fully addressed. As stated in Exeters response dated September 11,2023, and a subsequent response dated September 21, 2023, all required information regarding the contract terms were disclosed and the signed Contract shows that all parties agreed with the terms and conditions.
Exeter does not offer refinancing, but ******** may contact a lender of their choice to explore options to refinance.
We trust this response answers any questions associated with the complaint. If ******** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Initial Complaint
Date:08/28/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a car from ******************** on 27 November 2020 with financing through Exeter Finance. The interest rate for this purchase was at *****%. We have been paying faithfully for the past three years. In May of 2023, I attended a military finance class offered through the military that the Servicemember Civil Relief Act (SCRA) has certain benefits for active duty military personnel. Seeing that I'm currently Active Duty for over 25 years, she looked into if any of those apply to us. It turns out, my home of record ************* provides extra relief for debts incurred during your enlistment as well, to include adjusting your APR to no more than 6%. Once we found that out, we filed the necessary paperwork per the law to all of our companies that we have debt with. To date, we have received favorable responses from all of the companies except Exeter. They have stated that they have sent me correspondence through the mail (which I have never received) that requires me to submit my W2. This is not a requirement for the key provision of the *************. I have been active duty for 25 years and there are no Navy bases in **** so that would be virtually impossible. I am simply requesting that Exeter honor the law in accordance with the key provision of the *************. I'm trying to avoid getting a lawyer involved, but I am willing to, to ensure that this company honors the law by adjusting the interest rate to the required 6% and applying any overpayments/interest accrued back into the loan.
Business Response
Date: 09/11/2023
Better Business Bureau of Metropolitan ***********.
***************
Ste. *************************************

RE:***********************; Case # ********

To Whom It May ********

On August 28, 2023, Exeter Finance LLC (Exeter) received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ************************* (*******) for the opportunity to address their concerns regarding their Account. *********************** success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. Exeter has thoroughly investigated the complaint and made the following determination.

On July 28, 2023, ******* contacted Exeter to check the status of their SCRA Request. The **************** Representative advised *******, that SCRA benefits have been denied, until the **2 has been received to validate that Urmanic is an **** resident. As of September 6, 2023, Exeter has not received the **2 from Urmanic as requested.

Under separate cover, ******* will receive a copy of the executed Contract and a Statement of Account showing all account activity through September 5,2023.

We trust this answers any questions associated with the complaint. If ******* has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Customer Answer
Date: 09/11/2023
I am rejecting this response because: First, I was never informed that was denied, I was informed that it was being upheld until Exeter received a W-2 from me. Second, per the Ohio State Guide for SCRA (attached), it does not require the servicemember to submit their W-2 or be a current resident, only that their residency at the time of active duty is from the *************. I have submitted my home of record of entry into military service from the key provision *************. This is a federal document and should suffice to establish my entry into service from ****. If no resolution is possible, then I will be forced to reach out to the military lawyers here in ************ for further action. I thank Exeter for their timely response and hope we can come to a solution before any legal action. Additionally, I provided my original letter and supporting documentation for reference. Thank you for your time in this matter.

Sincerely,
****************************
Senior Chief ***** ******** *******
Customer Answer
Date: 09/11/2023
Additionally, my wife and I belong to an SCRA group on ********* and we were denied outright despite being from ****. I am the service member and the account is in my name. I have provided a screenshot from a conversation from a spouse not from a key provision state and she was approved. I feel this is discrimination at the very least. Also to date I have never received an official statement on my status despite being told Id receive one.
Business Response
Date: 09/21/2023
Better Business Bureau of Metropolitan ***********.
***************
Ste. *************************************

RE:***********************; Case # ********

To Whom It May ********

On September 11, 2023, Exeter Finance LLC (Exeter) received notice that ************************* (Urmanic) had additional concerns to bring to Exeters attention regarding the complaint filed through the Better Business Bureau on August 28,2023.

On September 20, 2023, Urmanic was approved for benefits under the Ohio State Guide for SCRA.
Under separate cover, ******* will receive a copy of the approval letter with the new terms.

We trust this response answers any questions associated with the complaint. If ******* has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Customer Answer
Date: 09/21/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:08/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vehicle was repossessed in June but I paid to get the vehicle back it has been over three months and I still cannot get the vehicle registered in my name because Exeter Finance please the vehicle in their name and refused to send me documentation to take to the *** so that I can get vehicle plates. Exeter has denied me their consumer reporting complaint, phone number and email address and every single time I call them I get a different response on whether or not I will be able to drive my vehicle. I am filing a complaint because of their unfair business practices, they still expect me to make a payment on the vehicle when it is not even registered in my name for over three months.
Business Response
Date: 09/06/2023
September 6, 2023

Better Business Bureau of Metropolitan ***********.
*****************************Ste.3838
******,***** 75201

RE:******************* - Case # ********

To Whom It May ********

On August 24, 2023, Exeter Finance LLC (Exeter) received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******************* (*****) for the opportunity to address the concerns outlined in the complaint. Exeters success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.

On March 24, 2021, ***** signed a Retail Installment Contract (Contract) for the purchase of a vehicle with CarMax, which assigned the Contract to Exeter. The vehicle was repossessed on May 10, 2023, due to non-payment.

On May 25, 2023, ***** paid the amount required to reinstate the account, and the vehicle was released to ***** thereafter. Prior to the reinstatement of the account, ****** name was removed from the title in preparation for the auction sale. On July 7, 2023, Exeter sent ***** a ***** of ******** (***) to complete and return along with a copy of their drivers license. ***** was advised that the original *** had to be signed to transfer the title back to their name. On July 21, 2023, the *** was resent to ****** address on file.

Exeter received the executed *** and copy of Ortizs drivers license on July 31, ******** title transfer back into Ortizs name was completed on August 18, 2023. We are unable to substantiate ****** claims of being provided different responses or unfair business practices as stated in this complaint. Exeter is committed to providing excellent customer service and apologizes if the services received did not meet Ortizs expectations.

We trust this response answers any questions associated with the complaint. If ***** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at ************.

Sincerely,

Office of the President
Exeter Finance LLC
Customer Answer
Date: 09/14/2023
I am rejecting this response because: This took an unreasonable amount of time. I had to pay extra money and utilize resources I do not have! I want reimbursements for all the car services I had to use during this time, the stress this company caused me and also all of my personal belongs were destroyed! I want at least 2min the removed from the balance owed or current balance satisfied or late fees cleared. Just because the vehicle is back in my name what about the 3min the I was without a car!? Exeter is still asking me to pay for their mistakes.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Exeter Finance Corp is NOT a BBB Accredited Business.