Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two surgeries at *************** in July and August of 2024. Northstar Anesthesia sent me bills for both surgeries well past the time limit that I can be reimbursed by my private, nonprofit health cooperative (6 months). I had the 2nd surgery in August, but just received the 2nd bill via email today (April 15). Despite total lack of tmely communication on their part, the company sent numerous text reminders after their initial bill was sent via text. Since I knew two bills were coming, I tried to get the second bill earlier. I called the company to no avail. They just sent the bill (deadline passed in February).I asked for an itemized statement so I could still try to be reimbursed for the first surgery. I was sent a bill with one line item: anesthesia for surgery. No explanation of charges. It was after my deadline for reimbursement anyhow, so I went ahead and paid the first bill.The lack of transparency regarding charges is appalling. As a consumer, I expect to know why I am being charged thousands of dollars. Moreover, 6 months is standard in the health insurance world. The timeline in which I was billed is also unacceptable. My information was up to date with Baylor; there is no reason I couldnt be reached earlier. I paid my first bill, but my second bill is over $2,000 and I cant stand the company having no accountability. Due to my plan with my nonprofit, ALL of the charges would have been covered if the company had sent an invoice explaining charges within 6 months of the surgery. Now, I will have to cover these costs out of pocket and I should not have to. The company needs to get their billing together.I want the company to take responsibility for their tardiness in billing me and waive the fee for the second bill. I also want to make clear that their practice of billing without any explanation for charges is fraudulent. I will be taking my complaint to ****** as well.

  Business Response

  Date: 04/29/2025

  
  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has contacted the individual about the complaint. If any follow up is required, this individual can contact NorthStar at ************************************************************* and we will continue to ensure a satisfactory outcome is achieved.  
  

  Customer Answer

  Date: 04/29/2025

  Although Northstar did not contact me via email or by phone, it seems that the bill for my second surgery was dropped. In the patient portal, no charges are shown. The bill is gone altogether, and this is a satisfactory outcome for me. I hope that the business is more forthright in the future about how it calculates its charges, and more timely in billing patients. 

   

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a surgery that was paid by my insurance all except my deductible of course, and a month after the surgery I started getting calls and emails from them saying I owe $742.60 I was never informed of a 3rd party billing for any of my medical expense and I never signed any paperwork with northstar anestesia

  Business Response

  Date: 03/21/2025

  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has contacted the individual about the complaint. If any follow up is required, this individual can contact NorthStar at ************************************************************* and we will continue to ensure a satisfactory outcome is achieved.  
  

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, 2024, I received a statement requesting for the full payment for service dated on December 12, 2023 and it showed that my primary insurance did not pay anything. After contacting my primary insurance, I learned that the claim was not filed correctly therefore it was denied. I called NorthStar Anesthesia and asked them to process the claim filing it under the correct part. After this I did not receive any statements or anything until February 22, 2025 stating that I still owed the full amount. My statement also showed as self-pay vs my insurance name. After reviewing my insurance statements and consulting with my primary insurance, I found that the claim was incorrectly filed AGAIN which led to another denial. I also found that there are discrepancies in the service and billing codes that were on the insurance claim and what is on my statements, raising concerns about billing accuracy. I called NorthStar Anesthesia and told them they filed it incorrect again and that the billing service and codes did not match (makes me wonder if they are committing fraud) but all they kept saying was that they filed it correctly. Since February 22, 2025 I have received 5 notifications from NorthStar Anesthesia stating the bill is due and I can avoid collections by setting up a payment plan. Since the claim was submitted incorrectly a couple of times and the filing deadline for my insurance has passed along with the discrepancy in billing service and codes, I request that the charge be completely written off and removed from any collections.

  Business Response

  Date: 03/13/2025

  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has contacted the individual about the complaint. If any follow up is required, this individual can contact NorthStar at ************************************************************* and we will continue to ensure a satisfactory outcome is achieved.  

• Initial Complaint

  Date:02/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a fundamental issue with your billing department and more training is needed.Bill ID: **************. On January 19th, 2025 I received a bill for $2,840; which is the FULL amount for services even though I have both Cigna health insurance and ******************* I then find out that this business, Northstar Anesthesia of *************, processed this same claim FIVE times even though they received the SAME response every single time from insurance. My insurance has told them the same thing five times, in response to each of the five claims, to finish processing the claim they need to reach out to ***** directly to discuss their contracted rate with *****. Your company and ***** have a private contract of negotiated rates. I even called Northstar Anesthesia of ************* of ******** and had my insurance company on a three way phone call and the ***** representative told your billing customer service representative the same thing even providing your billing customer service representative the exact Cigna phone number needed to call to get your Cigna contracted rate! There is a fundamental training issue in your billing department. If I could call Cigna myself and get the contracted rate between you guys I would but thats personal and they probably wouldnt provide any information to me. Please have the billing manager reach out to me to discuss this simple resolution. All that has to be done is your billing representative, maybe even your billing manager at this point, reach out to ***** to discuss your contracted Cigna rate. Thats all you guys have to do to finish getting this claim processed. This is getting ridiculous that the solution is so simple yet its being skipped.

  Business Response

  Date: 02/19/2025

  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar directly contacted the individual about the complaint to achieve a desired resolution. If any follow up is required, this individual can contact NorthStar at ************************************************************* and we will continue to ensure a satisfactory outcome is achieved.

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8, 2024, I underwent a medical procedure requiring anesthesia at **************** in *****************, ********. Apparently, the anesthesia provider was NorthStar or one of its subsidiaries.I did not receive a bill at any point prior to a phone call requesting payment. While I am not sure when I received the call from NorthStar, I believe it was toward the end of the summer of 2024, perhaps August. I was asked to make payment over the phone. I asked for a bill to know what it was I was paying. The representative of NorthStar (or its contractor) indicated he would escalate the request so that I can receive a bill by email.I eventually received a bill by email in September 2024. The bill was dated July 11, 2024 and stamped as Final Notice. To be clear, I never received a bill at any point before September, and that was only at my request. When I attempted to make payment over the phone, I was advised that my account was sent to collections in August, but it hasn't fully been transferred. I was advised to wait for the collections agency to make contact with **** learned through BBB and other websites that there is a history of other patients across the US being sent to collections without ever receiving a bill.I want to resolve any amount left owing from my procedure, but when I asked to do so, the call taker was unable to process payment for the reason stated above. In any event, this absolutely, under no circumstances, should be reported to a credit reporting agency as I have not been provided adequate notice of the amount owing, and I have made attempts to make payment.Please advise how we may resolve this.

  Business Response

  Date: 11/11/2024

  
  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar directly contacted the individual about the complaint to achieve a desired resolution. If any follow up is required, this individual can contact NorthStar at ************************************************************* and we will continue to ensure a satisfactory outcome is achieved.  

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a colonoscopy and endoscopy in April 2023. All other bills and copays from the procedure were paid, out of mind as far as I was concerned. Fast forward to August 2, 2024...all of a sudden I am getting a letter from a collections ******* about a now $1800 bill that was never paid from April 2023. News to me. I NEVER got a bill. Collections ******* "researched" the issue and according to the falsehoods of this *******, I received 10 notices. Absolutely NOT. I owe no medical debt. I want this removed from collections and any additional fees removed now. I was never given a chance to pay this bill. And according to all of my EOBs I do not owe anything anyway. Something doesn't add up and this needs to be rectified ASAP.

  Business Response

  Date: 08/14/2024

  
  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar directly contacted the individual about the complaint to achieve a desired resolution. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved 

  Customer Answer

  Date: 08/14/2024

  I have reviewed the business response and accept this resolution. I was contacted directly and it is being handled. Should it not be, a follow-up complaint will be made.

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 23, 2024 I had 1st routine colonoscopy, which I was assured by the hospital and my insurance carrier was 100% covered, aside from a $60 co-pay.July 10, 2024 I received a bill from NorthStar *******************., LLC for anesthesia services not cover under the hospital. The bill shows no payment received from my insurance and I did call NorthStar but got no where with understanding why insurance was not billed or why prior to the colonoscopy I was not told there would be "separate billing" for this service.My concern is it is a scam. I called the hospital and the Dr. who performed the procedure and neither have any affiliation with NorthStar.

  Business Response

  Date: 08/05/2024

  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has contacted the individual about the complaint. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.  

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This provider failed to originally bill my insurance company correctly and is trying to collect from me the difference in the amount that was incorrectly filed with my insurance company instead of rebilling the insurance company with the correct amount. They submitted two separate bills to my insurance company prompting the insurance company to deny the second bill due to duplicate coding when they should have submitted a bill correction. I talked to the customer service department and they would not resubmit the correct bill for the total of $3,402.00 to my insurance company instead of two separate bills. This I feel was done in an attempt to collect more from me the patient than allowed by my insurance company's contract with the provider.

  Business Response

  Date: 06/14/2024

  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has contacted the individual about the complaint. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.  

  Customer Answer

  Date: 06/18/2024

  I am rejecting this response because:  I am getting conflicting information from this company as to why they billed me instead of my insurance company. Now **** is not responding to my email asking for an explanation as to why it took me filing a BBB complaint for them to try and resolve my issue. I contacted my insurance company and they confirmed that they had not heard anything from anyone except myself about the issue and that they rejected the claim originally because this company billed them for double the amount anesthesia required for the type of procedure I had. As for now, no billing adjustment has been made and communication has been broken on behalf of NorthStar. 

  Customer Answer

  Date: 08/02/2024

  Yes, I have been contacted by the business; however, there has not been a resolve at this time.

  Business Response

  Date: 08/02/2024

  We are actively working and appealing with this patient's insurance regarding her complaint. No resolution at this time, but I have been in consistent communication with the patient.

  Business Response

  Date: 08/19/2024

  We are actively working and appealing with this patient's insurance regarding her complaint. No resolution at this time, but I have been in consistent communication with the patient.

  Customer Answer

  Date: 08/21/2024

  I have reviewed the business response and accept this resolution. **** was great working with me to get my issue resolved. After going through the process I acknowledge that Northstar was not completely at fault and my insurance company has been very slow to respond. Thanks so much **** for all your help.
  

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave birth in June 2023 and received a bill from Northstar Anesthesia separate from my hospital bills. The bill from Northstar was for the full amount and stated that it was "Out of Network." However, my insurance provider was billed for this same amount and the claim was noted as "approved" but the benefits were denied due to insufficient information provided by the medical provider (Northstar) and when I contacted my insurance provider they indicated to me that I needed to have Northstar provide the additional information. When I contacted Northstar they said I just needed to sign a pre-authorization form and they could send it to my insurance provider and take care of the billing. They still have not sent me the form and I have contacted them twice (soon to be three times) and they continue to put me off. The bill they have sent is for $6,450 for anesthesia provided during my birth and I have not paid any of it yet because it was not out of network and it hasn't been run through my insurance.

  Business Response

  Date: 05/09/2024

  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has contacted the individual about the complaint. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.  

  Customer Answer

  Date: 05/09/2024

  I have reviewed the business response and accept this resolution, pending the information is submitted to my insurance. It has still not been submitted at this time, but I have been contacted and believe they are working on it. 

• Initial Complaint

  Date:02/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 6, 2023, I had a colonoscopy October 6, 2023. I have ******** and ******** and I have told this company over and over they need to **** ******** and ******** . This was for anesthesiologist. It was not on the hospital **** it states. I have talked to both ******** and ******** and they state this has been paid and that I dont owe anything. I cannot afford to pay this as my only income is social security. It says I owe the anesthesiologist $1704.00

  Business Response

  Date: 02/22/2024

  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar directly contacted the individual about the complaint to achieve a desired resolution. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved. 

  Customer Answer

  Date: 02/22/2024

  I have reviewed the business response and accept this resolution. The business called me and said the bill was sent to me in error and that I dont owe them