ComplaintsforNorthStar Anesthesia
Medical Service Organization
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I gave birth in June 2023 and received a bill from Northstar Anesthesia separate from my hospital bills. The bill from Northstar was for the full amount and stated that it was "Out of Network." However, my insurance provider was billed for this same amount and the claim was noted as "approved" but the benefits were denied due to insufficient information provided by the medical provider (Northstar) and when I contacted my insurance provider they indicated to me that I needed to have Northstar provide the additional information. When I contacted Northstar they said I just needed to sign a pre-authorization form and they could send it to my insurance provider and take care of the billing. They still have not sent me the form and I have contacted them twice (soon to be three times) and they continue to put me off. The bill they have sent is for $6,450 for anesthesia provided during my birth and I have not paid any of it yet because it was not out of network and it hasn't been run through my insurance.Business response
05/09/2024
To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has contacted the individual about the complaint. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.Customer response
05/09/2024
I have reviewed the business response and accept this resolution, pending the information is submitted to my insurance. It has still not been submitted at this time, but I have been contacted and believe they are working on it.Initial Complaint
02/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Oct 6, 2023, I had a colonoscopy October 6, 2023. I have ******** and ******** and I have told this company over and over they need to **** ******** and ******** . This was for anesthesiologist. It was not on the hospital **** it states. I have talked to both ******** and ******** and they state this has been paid and that I dont owe anything. I cannot afford to pay this as my only income is social security. It says I owe the anesthesiologist $1704.00Business response
02/22/2024
To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar directly contacted the individual about the complaint to achieve a desired resolution. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.Customer response
02/22/2024
I have reviewed the business response and accept this resolution. The business called me and said the bill was sent to me in error and that I dont owe themInitial Complaint
12/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
As a disabled veteran i receive all my medical care through the VA and have never worked with this company. Yet for some reason i have a $5000 debt to them, even though i have not recently had any surgery or anesthesia related medical interventions. This is not my account yet itis completely hindering my credit as i am being charged for it.Business response
12/12/2023
To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar directly contacted the individual about the complaint to achieve a desired resolution. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.Initial Complaint
11/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a c-section 10/02/22. Never received a bill from Northstar, collections Assetcare started calling. Called Northstar directly and paid them the balance of the bill. They stated they would end the collection process, Im still being harassed and now collections is showing on report. Payment dates and confirmation numbers: 5/18/23 #********* and 6/16/23 *********. All for a bill I still havent seen.Business response
11/27/2023
To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has attempted to contact the individual about the complaint to inform them the desired resolution is complete. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.Customer response
11/27/2023
I am rejecting this response because: I received a call and message from Arietas Health (on 11/9) saying they would send me a letter stating the debt/collections was removed. I have not received it. North Star also stated every time I spoke with them giving payment they would send a receipt. They never did. They never even sent me a bill which is why we are where we are at.Initial Complaint
09/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
NorthStar Anes ** billed me for services 14 months later. I was not expecting a bill from them, and when I called to ask about it they could give me very little information. Actually, I called for a month straight and the phone number on the invoice they sent me was not operational until finally one day the call actually did go through. They are a very shady company who is very likely breaking multiple laws in sending bills this late to patients with very little explanation about what the bill is for.Business response
09/11/2023
To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has contacted the individual about the complaint. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.Customer response
09/12/2023
I am rejecting this response because: I still do not feel that I should have to pay the amount they are charging me. However, I have dedicated enough of my time arguing with them. To make things right, they should refund the amount they charged me without needing to further tie up my time going around and around with them in circles on the phone.Initial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a cesarean delivery on 6-17-23. I was provided with anesthesia services. I have healthcare coverage through Aetna. I received an itemized bill from the hospital I gave birth at. Anesthesia was included. I received a bill from NorthStar Anes ******** PLLC for $852.00. They put a 75% discount in the adjustment category to make it appear as though the bill was run the insurance company. It was not. I contacted ***** who said they never received a bill. I then contacted NorthStar who asked for a lot of personal information which I refused to give. They said to call the hospital. I called the hospital and they said it is not a valid bill.Business response
08/28/2023
To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar directly contacted the individual about the complaint to achieve a desired resolution. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.Initial Complaint
08/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was charged for services that both of my insurance companies have paid for in which I do not owe anything per my secondary insurance. Each time I call, I get asked for payment immediately and that i owe this. *** been denied to speak with a manager. I have emailed, no response. 7/25 I faxed and mailed their billing statement along with my eobs from insurance showing I do not owe anything. I submitted a letter asking for this to be resolved and for a follow up from a manager and it still has not been addressed. When I call they say this will be taken care of but the charges are still showing per their payment website.Business response
08/23/2023
To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has contacted the individual about the complaint. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.Customer response
08/31/2023
I have reviewed the business response and accept this resolution. Finally was contacted by a lady name *****, who has been very helpful and friendly in getting this matter resolved. I appreciate all of her efforts and escalating the issue. Thank You!Initial Complaint
07/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I just received a bill from Jan of 2022 in July of 2023 for $3,800. I can't Pau this bill and I don't have 2 insurances anymore I only have 1Business response
08/04/2023
To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has contacted the individual about the complaint. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.Initial Complaint
06/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have had two bills come in the mail for the same procedure with two different account numbers and amounts due. I have been paying on one and have a total of $150 payed off and I keep getting different amounts and account numbers in the mail and when I call they say they cant find where I paid that money and its taken out of my bank account I have proof!!! I am not paying on other bills that I should not have and they are trying to scam me from my money. They better not put those in my collections because I am not paying for them. I have paid on one and it still shows that I havent payed a single dime.Business response
07/10/2023
To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has attempted to contact the individual about the complaint. If any follow up is required, this individual can contact NorthStar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.Initial Complaint
04/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
2/14/2023 Hello, I was billed for two providers which was not medically necessary for the procedure performed and borderline insurance fraud. I called before the procedure and asked how much the services wouldve which was different that what was billed. I have called your call center multiple times (their English is hard to understand) and they were unable to assist with disputing the charge. I have not heard back from your company. I will agree to pay for one provider, but not both. Please contact me via email at your earliest convenience about correcting the bill.Business response
04/28/2023
To protect the consumers personal information, Northstar cannot provide account level details in publicly posted forums. Northstar has contacted the individual about the complaint. If any follow up is required, this individual can contact Northstar at *************************************** and we will continue to ensure a satisfactory outcome is achieved.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
44 total complaints in the last 3 years.
11 complaints closed in the last 12 months.