Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was just closed down and no one responded to my appeal......

  Business Response

  Date: 04/19/2023

  Hello ******,
  
  According to our records, the appeals team responded to your appeal on 3/28/23. At this time, we are unable to reactivate your account due to the finding(s) on your background check. If this information is incorrect or not complete, please contact the ********************************* (LSPD).

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12th, 2023, I worked a double 7am-3pm and 3pm-11pm shift at ******* Rehabilitation via the Shiftkey application. After receiving a decline notification, I contacted the facility to approve my shift. Once the Director of Nursing let me know that Shiftkey had an internal error, I did a three way call with Shiftkey Management and ******* Rehabilitation. My case was escalated to the Account Manager on March 13th, 2023, and I was guaranteed a three to five business day window for solution and payment. On March 17th, I contacted Shiftkey and I was told that there was not a solution but I would have one by close of business. On Monday, March 20th, 2023, I called back and the supervisor that I spoke with told me that she will escalate it to a higher department than the ****************** team and call me back with an ETA of funds. I never received a call back. I called again on March 21st. The supervisor I spoke with explained that my case was being worked on so I requested that someone from the payroll department contact me directly. The supervisor stated that she will request it and escalate my case once more. She also stated that she would call me back. However, I never received a phone call. Thursday, March 23rd, I called back and spoke to a customer service representative named ****** who was COMPLETELY incompetent and under qualified for handling escalated calls. I had to call in three times in order to speak with a competent representative before speaking with a supervisor due to getting ****** the first two times I called. The supervisor I spoke with told me that there were no updates and my request wasn't sent until March 21st, 2023! I am OUTRAGED! If I do not receive my funds by tomorrow, I am suing Shiftkey for pain and suffering. This is the second time this has happened to me with this company!They do not care about the contractors! We are just dollar signs! If this doesn't get resolved I will go public.

  Business Response

  Date: 04/19/2023

  Hello ********,
  
  Thank you for reaching out to us and bringing this to our attention. We are currently reviewing this matter internally so we can avoid this from happening again in the future. Please note that the payment was sent on 3/28/23. If you have any additional questions please call us at ************* or visit ShiftKey.com and interact with one of our chat specialist.

• Initial Complaint

  Date:03/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the appeals department several times over the past few weeks and have yet to receive a response. My account has been suspended with no explanation as to why. Very poor communication on behalf of ShiftKey and their appeals department

  Business Response

  Date: 03/20/2023

  Dear *********,
  
  According to our records, the Appeals Team responded to your inquiry on 3/14/2023 letting you know that your account was frozen due to a pending investigation. Your account will remain inactive until there has been a determination.

  Business Response

  Date: 06/26/2023

  Dear *********,

  Thank you for reaching out to us. According to our records, Appeals responded to your inquiry on May 4, 2023. If you did not receive the email, please each out to ********************************** to discuss.

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a shift for Shiftkey and I haven't been paid for it. I did everything the facility required of me to get paid but my worklog continues to be rejected.

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/03/14) */ Hello ******, Thank you for reaching out to us. According to our records this has been resolved and payment was sent on 3/14/23 via direct deposit. If you have any additional questions please call us at (214)******** or visit ShiftKey.com and interact with one of our chat specialist.

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked for shift key on 2/19/2023 a **** hr shift, in which I suppose to get $40.09/hr which added up to $317.38, after they deducted for insurance which was only $2.35, I only got paid $24.72. They deducted $290.31 for no reason and every time I called someone to discuss the matter, no one seemed to know what happened. I finally got to speak to the Southeast regional account manager *************************** and she told me that the shift had to be audit, because the hrs was put on the work log wrong by them, but that it will be resolved and I will get my remaining money of $290.31. I have called her every week since then and she has been avoiding me. I keep leaving messages on here phone, but she will not contact me. This company gets paid for you doing the job, but don't want to pay you after you complete the job. I thought it was a legit employer, but be careful, because you are a self contractor and the ********** of ***** can't help you and if you take them to court, you're losing more money. Of all the agencies I have worked for this is the worst one because they are all about the money, not the patients or staff. This is a technology company who knows nothing about the healthcare system, so beware.

  Business Response

  Date: 03/30/2023

  Hello *******,
  
  Thank you for reaching out to us. As a reminder, ShiftKey is a technology marketplace platform connecting independent healthcare providers, like yourself, directly with healthcare facilities and use of the ShiftKey app is governed by the ShiftKey Terms of Service. With regard to your payment inquiry, our records show that an incorrect amount was paid 2/22/2023 for a shift on 2/17/2023. In order to correct the error, a payment for the correct amount was paid on 2/21/2023, which in turn resulted in an overpayment. In order to correct the overpayment, the incorrect payment amount was then deducted on 2/27/2023. We apologize for any confusion that this may have caused and if you have any additional questions, please call us at ************* or visit ShiftKey.com and interact with one of our chat specialist. 

  Customer Answer

  Date: 03/30/2023

  I am rejecting this response because:   My complaint was for 2/19/23 not 2/17/23.  I only received one payment on 2/21/23 for work on the 2/17/23, and it was correct.  I never received a payment for that shift on the 22nd, so there wasn't an over payment.  I was complaining about the shift on the 19th,  I work an 8hr shift and got paid $24.72 for that shift on the 27th.  I only received that amount , no overpayment for that shift,so I don't know why shiftkey can't see that.  They know what they paid me and I only received a total of $706.84 for 3 shifts at $40/hrs.  There were no over payment and they know it.  I just want to get paid for what I did and not try and make it seem as if I don't know how to count. I've tried calling and  no one will answer or call back.

  Customer Answer

  Date: 03/31/2023

  I am so sorry, but I finally got someone from Shiftkey who was able to explain to me about my payment.  I did get paid, correctly, but the way

  they put it on their portal seem like they didn't pay and I didn't really check my checking account, just their portable.  I would like to apologize to Shiftkey, because

  ****** came through and took the time to explain to me how the portal doesn't match your bank statement.  Thanks  *************

   

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the holidays we were offered a 50.00$ gift card if we worked a shift. I worked and had to pull teeth to get the card. When I received it and then decided to use it at Amazon they told me the card was declined. There were 0 dollars on it. I have contacted Shift Key twice about it and each time have gotten no response from a manager. I would like a response.

  Customer Answer

  Date: 03/21/2023

  They keep putting me off. Management will not call or email me. I have reached out 3 times to ask about my money and they want me to contact some debit card company and ask why there was no money on the card instead of reissuing me the ***** debit card themselves. It is not about the money. It is the principal. The fact that they would do this. How many other nurses have they pulled this on? Don't work over for a bonus because you will not see it. You will have to fight tooth and nail for every ***** you get with Shift Key. Bad relations with their nurses. They just care about getting companies that are desperate to come on board. Not you.

  Customer Answer

  Date: 04/03/2023

  I am still trying to get them to send me the 50$

  nothing yet 

  Customer Answer

  Date: 04/15/2023

  Several different interactions with different people and each one says they will look into it and cleft back with me. No one has ever fixed the issue. They DO NOT CARE!!!!

  Business Response

  Date: 04/19/2023

  Hello ********,
  
  Thank you for reaching out to us. We confirmed with the gift card company that the gift card send to you is valid and has a balance of $50. However, they informed us that when completing a transaction that it must be equal to or less than the card balance. You can visit *********************************** if you have any additional questions about your gift card.
  
  If you have any additional questions about your ShiftKey account please call us at ************* or visit ShiftKey.com and interact with one of our chat specialist.

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked a premium shift through Shiftkey on September 5. I had an issue where my pay was short and the pay was fixed, but for whatever reason the 6th ended up being short as well & the issue went unresolved. I only received 15$ of the pay due from a 12 hour shift. After provided proof of bank statements and work log, my issue was still not resolved.

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/03/21) */ Hello *******, Thank you for reaching out to us. According to our records this has been resolved and payment was sent on 3/20/23. If you have any additional questions please call us at (214)******** or visit ShiftKey.com and interact with one of our chat specialist. Consumer Response /* (2000, 7, 2023/03/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate my pay being resolved. After calling several times to have this resolved in 2022, I wish that this could've been taken care then instead of the process through the BBB rendering the same result. Thanks again and I look forward to continuing work with the company.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/22/23 I was scheduled to work a shift in *******, **, I called in due to the weather. I spoke with **** who advised me to fill out a time sheet with 0 hours. I did just that the next day. Shortly after I did that my account was suspended due to a violation. I emailed the ShiftKey help email and was advised in would stay suspended. That's literally all they said. I then called **** again she said even though I filled out the timesheet correct ShiftKey tried paying me for the shift. She called and they canceled the payment. However she advised that I shouldn't be in trouble because I did what she said. I'm still confused as to how ShiftKey making a mistake is my fault. And I have to remain suspended for doing what I was told?!

  Business Response

  Date: 03/20/2023

  Hello ******,
  
  Thank you for reaching out to us. According to our records this has been resolved and your account was reactivated on 3/14/23. If you have any additional questions please call us at ************* or visit ShiftKey.com and interact with one of our chat specialist.

  Business Response

  Date: 05/19/2023

  Hello ******,

  According to our records, your account was frozen due to an alleged violation of the ShiftKey Terms of Service. Our appeals team emailed you on 5/5/2023 and they are waiting for a response from you. Please respond to their request for additional information at ********************************** so that our team can finish their review.

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I logged on my account for ********************** on 18Feb23 only to find out that my account was suspended. I was not notified. I called Shiftkey and followed the directions given to contact *********************************** I wrote numerous emails as directed and continued to attempt to contact ***************** I still have not been contact. I have been given no reason. No resolution from Shiftkey.

  Business Response

  Date: 03/14/2023

  Hello *****,
  
  Thank you for reaching out to us. According to our records this has been resolved and your account was reactivated on 3/14/23. If you have any additional questions please call us at ************* or visit ShiftKey.com and interact with one of our chat specialist.

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked December 24, 2022 11 PM to 8 o'clock in the morning at ********** rehabilitation The pay rate posted was $53.54 they told me they will fix the pay rate and pay me $63.04 if I came in and help them. I agreed and worked. ********** sent multiple emails to ShiftKey to change the pay rate so I can get paid I still have not get paid yet. shift key told me they will respond in 3 to 5 days I have called over eight times since December I received no email and I received no phone call from this company. ShiftKey also said if I worked December 24 or 25th I will receive $50 for each day that I work I only received one gift card please help me resolve this so I can get my pay difference and my $50 gift card

  Business Response

  Date: 03/03/2023

  Hello *******,
  
  Thank you for reaching out to us. According to our records this has been resolved and payment was sent on 2/28/23 for the shift in question. The gift card was sent via email on 2/28/23, if you do not see this in your inbox please check your spam/junk folder.
  
  If you have any additional questions please call us at ************* or visit ShiftKey.com and interact with one of our chat specialist.