Reviews

This profile includes reviews for CiCi's Pizza - Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CiCi's Pizza - Corporate Office has 20 locations, listed below.

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  CiCi's Pizza - Corporate Office

  5601 Executive Dr STE 400 Irving, TX 75038-2508

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  CiCi's Pizza - Corporate Office

  2011 W Spring Creek Pkwy STE 1000 Plano, TX 75023-4258

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  CiCi's Pizza - Corporate Office

  317 E Pioneer Pkwy Grand Prairie, TX 75051-4942

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  CiCi's Pizza - Corporate Office

  4750 N Jupiter Rd STE 124 Garland, TX 75044-5860

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  CiCi's Pizza - Corporate Office

  15962 Eldorado Pkwy STE 400 Frisco, TX 75035-5829

Review Details

• Review fromChristopher P

  Date: 06/23/2024

  1 star

  Christopher P

  Date: 06/23/2024

  Myself, my wife and our daughter recently visited the CiCi's pizza at *********************************, **. My wife has a handicap. While placing an order we asked for a serving tray to assist her while carrying her food. The attendant said we don't use trays anymore. She had not interest in helping with our request. We could see the trays down the counter so we asked again. She went to get a tray the placed it far down the counter from all of us. After we walked 20 feet to get our tray, she tells her manager we were rude to her. Later the manager speaks to my wife at the buffet counter. Accuses her of being rude since she arrived and if she does it again she will be banned for life. We lost our appetite and will never be back. My wife is handicapped and was treated terribly.

  CiCi's Pizza - Corporate Office

  Date: 06/24/2024

  MESSAGE FOR BBB: This concern should be attached to the location at **********************************************************************. Thank you MESSAGE FOR THE ****** Thank you for taking the time to voice your concerns. We apologize that your visit was below standard and want to make sure that your concerns are heard by the correct party. We have documented your concern and forwarded it to the operator of the location you visited. Once the owner is made aware of your concern, they will contact you directly.

• Review fromCynthia H

  Date: 05/08/2024

  1 star
  I keep asking for the 499 buffet they need to have more of those on Mondays and Tuesdays because we can only even afford to go to CiCi's anymore please

• Review fromSheryl R

  Date: 02/27/2024

  1 star
  ****** the cashier & mgr ******* had the WORST ATTITUDE & informed me that if I wasn't purchasing a meal for myself that my ****************** "couldn't DINE IN"I entered this restaurant advised cashier ******* I wanted two kids buffets w drinks. She then charged me for 1 adult buffet & 2 kids buffet. I repeated I asked for 2 kid buffets w drinks & that I didn't want buffet nor anything. I was bringing the girls in after ************* to park to eat. I had no plans of eating.******* VERY RUDELY advised me that if All 3 of us, myself & 2 granddaughters weren't ALL EATING WE COULD NOT DINE IN. I asked her if this was some new policy as I hv been to CiCis for many years, different locations including this location & HAVE NEVER, EVER heard of such nor been advised of this even when all parties didn't eat. I asked to sw a Manager. ******************* said this has always been there policy & if I wasnt purchasing food for myself and only my granddaughters, WE COULD NOT DINE IN. I then sked to sw a Mgr...she turned walked away & later returned w a cell phone holding it towards me & said, tell her to the person on the ph, someone name *******, STATED IF YOU ALL ARENT EATING YOU CANNOT DINE IN. I explained that I was bringing the girls in to eat & was purchasing Buffet w drinks for them, as I wasn't eating there. HE RUDELY SAID YOU CANT DINE IN IF ALL 3 ARENT PURCHASING FOR 3 AND EATING. I asked was this policy posted. He RUDELY said, I said YOU CANT DINE IN IF YOU ALL (3) ARENT PURCHASING 3 MEALS/BUFFETS. I asked for his name & stated I was going to contact Corporate Office regarding this. *******, as he said was his name, stated I am the owner here, been the owner for 11yrs & I DONT CARE IF YOU CONTACT CORPORATE I OWN THIS RESTAURANT. ******* the cashier was RUDE/DISRESPECTFUL the entire time. My 8yo granddaughter said she needs to respect Elders, she is RUDE as we left. She said your are old enough to be her mother. My granddaughters were very upset. Horrible experience

• Review fromColin C

  Date: 02/16/2024

  5 stars
  I am from *******, **. Better known in the business world as *************. I just want to compliment your Manager ( I called) and staff of store #*** at ******************************************. The store was clean and the Pizza hot! I haven't had CICI's Pizza in twenty plus years. As ************* does not have any locations, it would be great if your company could return.

• Review fromCynthia G

  Date: 02/10/2024

  1 star
  Why is everything water down like the salad dressing!!!! Cant taste the cheese NOthing has favor. Somebody please tell me Im wrong ???????

• Review fromMarc S

  Date: 02/01/2024

  1 star
  This is the worst location in the history of CICI Pizza. The manager on duty needs to fired including front register staff. The literally just argued with ** over water for free. The location was out of soda, and wanted to charge ** for water. This place needs a revamp, we took our hard hard hard earned money elsewhere!**********,** (University Dr.)

• Review fromNakia W

  Date: 01/20/2024

  1 star
  Was charged twice because their credit card machine is down I asked for a refund since I was charged twice I even showed my bank statement and she still said notalking with a lawyer this should not happen EVER.

• Review fromANGELA W

  Date: 10/27/2023

  2 stars
  I know that this is not what you were expecting. That is not the experience that we want you to have with us. Let me make things right for you.Thank you for patiently waiting. Kindly give me a moment to contact the driver.ok Is will arrive at 9:12 Please give me a moment. I am waiting for a response from the driver.OK Thank you for patiently waiting. I was able to spoke your driver and he said that he gave back your order to the restaurant because the address is not matched in the order details and your location.So I am not going to get my food. Well how about my refund for the pizza?He is telling a lie and he got my pizza.Upon checking here on my end, your order was already canceled. The amount refunded will return to your original form(s) of payment. Most refunds are processed within 24 hours, depending on your bank. You can reference your order details within the app at any time and youll also receive a confirmation email. Is there anything else I can help you with?He wanted that pizza bad.Next time I will give the driver $4.99 and that is it. Rest assured that this will incidence will be notated. In the meantime, is there anything else I can assist you with?Noted on this. Again, in the meantime, is there anything else I can assist you with?Yes can you order me another pizza because I am hungry. I have been standing on my feet all day as a substitute teacher and that is terrible that I don't get any food.As much as I'd love to reorder for you but please know that we are not allowed to place an order on behalf of the customers.In the meantime, is there anything else I can assist you with?Will I receive credit for my order?You all need real drivers not one like him.He needs be fired.One moment please.Upon checking here , we already issued a $5 for the inconvenience, *************** the meantime, is there anything else I can assist you with?He took my pizza and he went home with it. He did not take that pizza back to the restaurant, that is a lie.

• Review fromHaley M

  Date: 10/24/2023

  1 star
  I got a coupon for $4.99 buffet with my cicis listed at the top! I go to the place (25 min drive) and he says they cant honor it because theyre a franchise not corporate. I wouldve rather ate something else, but drove 25 mins for this deal. Absolutely ridiculous. Nobody has called me back or answered my emails. I always tip the workers, go at least once a week, yet am not treated as a valued customer.

• Review fromsarah j

  Date: 10/24/2023

  5 stars
  i love it wish they would open back up in *****