ComplaintsforTI Communities

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Applied at their Sunset view property in *****************Was denied due to unverifiable income. Spoke with Tremnel and when I told him my dad owned the business I work for as an Independent Contractor he acted odd and then sent me a denial letter . I sent my bank statements and would have sent my federal income tax records . Instead I was denied due to unverifiable income when they could have verified the income instead he said well the business address is an apartment, and if it is that does make it unverifiable. Its not an apartment the address is a 3 quarters of a million dollar condominium that my dad owns.Washington State RCW 59.18.255 Landlord cant discriminate on source of income which is exactly what happened.I have filed a complaint with the **************************************** HUD *****************************************

  Business response

  09/27/2024

  On September 14th, the applicant submitted an application for Unit C301. During the review process, our Senior Associate, Tremelle, contacted Ms. ******** to inquire about her proof of income, as the business address provided included an apartment number, raising concerns. Additionally, there were discrepancies across the three paystubs submitted.
  Ms. ******** explained that the business in question was owned by her father, and she was employed by him. When asked how she received her payments, she indicated that her wages were direct deposited. I requested two months of bank statements to verify these deposits, which she emailed later that afternoon.
  Upon reviewing the bank statements, several inconsistencies were identified between the two documents. Based on these discrepancies, the applicant was denied. 

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Health issues involving pest and ***** infestations and lack of urgency to fix matter. THEY WILL NOT CARE IF PUT IN MULTIPLE MAINTENANCE EMERGENCY REQUESTS. I HAVE HAD TO SEEK LEGAL COUNSEL. THEY ONLY CARE ABOUT RENT AND NOT YOU. DO NOT MOVE HERE. I WISH THAT HAD NEGATIVE STAR RATINGS. I WOULD GIVE THEM NEGATIVE 1000!!! UNPROFESSIONAL STAFF. THE MANAGER HAN IS AN A**** AND DOENST CARE. DO NOT MOVE HERE. NOTHING SPECIAL ABOUT THIS PLACE EXCEPT ******* AND POOR CRAFTSMANSHIP OF THE APARTMENTS. DRAIN FLYS ARE BY THE THOUSANDS AS THEY DO NOT CLEAN THEIR SEPTIC TANKS AND PIPELINES.

  Business response

  08/20/2024

  Re: Complaint ID #********
  
  Dear Dispute Resolution Department,
  I am writing on behalf of SouthRidge Apartments in response to the complaint submitted by ************************** regarding his concerns about repairs. We take all resident feedback seriously and appreciate the opportunity to address this matter.
  Regarding ***************** pest control concerns, he submitted a service request via his resident portal on August 5, 2024, and the issue was promptly addressed with treatment on August 7, 2024.
  During his time as a resident, ************** has placed 12 service requests, all of which have been completed within an average of 72 hours.
  We sincerely apologize for any inconvenience or frustration ************** may have experienced.Our goal is to ensure that all our residents are satisfied with their living experience, and we regret that we did not meet his expectations on this occasion.
  To further resolve this matter, we will continue to work closely with our pest control company to address ****************** concerns and will have our maintenance team seal any holes or cracks in his apartment. We are also committed to promptly addressing any emergency maintenance issues that may arise. We hope this demonstrates our dedication to ensuring his satisfaction.
  Please let us know if there is anything more we can do to assist. We value ****************** residency and appreciate his understanding as we work to resolve this issue to his satisfaction.
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  ***********************
  Community Director
  SouthRidge Apartments
  ************.
  

  Business response

  08/20/2024

  Re: Complaint ID #********
  
  Dear Dispute Resolution Department,
  I am writing on behalf of SouthRidge Apartments in response to the complaint submitted by ************************** regarding his concerns about repairs. We take all resident feedback seriously and appreciate the opportunity to address this matter.
  Regarding ***************** pest control concerns, he submitted a service request via his resident portal on August 5, 2024, and the issue was promptly addressed with treatment on August 7, 2024.
  During his time as a resident, ************** has placed 12 service requests, all of which have been completed within an average of 72 hours.
  We sincerely apologize for any inconvenience or frustration ************** may have experienced.Our goal is to ensure that all our residents are satisfied with their living experience, and we regret that we did not meet his expectations on this occasion.
  To further resolve this matter, we will continue to work closely with our pest control company to address ****************** concerns and will have our maintenance team seal any holes or cracks in his apartment. We are also committed to promptly addressing any emergency maintenance issues that may arise. We hope this demonstrates our dedication to ensuring his satisfaction.
  Please let us know if there is anything more we can do to assist. We value ****************** residency and appreciate his understanding as we work to resolve this issue to his satisfaction.
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  ***********************
  Community Director
  SouthRidge Apartments
  ************.
  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Maintenance is non existing AC issues over 3 months . ***** infestation. No service but very strict on payments be on time. No one available to speak in office

  Business response

  07/31/2024

  TI Communities sold Westlake Villas at this address back on April 11, 2022. We do not show ***************** to have been a tenant under our management. He may need to file this complaint under the current management or whom ever was the management company at the time of he residency. I am sorry we are not able to assist. Thank you. 

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm reporting and erroneous final bill I received from *********** apartments on July 17, 2024. I provided my 30 day notice which I have attached. I vacated this property by 7/5 yet I have been billed for a $10.00 late fee when I'm no longer a resident of the property. I was charged $75.00 for patio blind replaced for blinds that were not missing or damaged at the time of moving from the resident. In my 30 day noticed I asked that the office perform a walk through prior to vacating and the management office never responded. I was charged for water that's based unlawfully by assumption as there are NO water meters to make a accurate estimate of water used on a month to month basis. I'm being charged for electricity in a common area of a building that is not considered a condominium or require assessment fees; yet as a consumer I'm still being unlawfully charged for this as well. I was charged a automated month to month charge from 7/2/2024 -7/5/2024 for $24.19 for the duration of 4 days. I've attached a letter I sent the management office back in 2022 explaining the law and my rights as a tenant with NO response back. I have tried contacting the city of Justice water company with no response. As a tenant and a consumer, I was also charged for a service Sunset Lake hires as a 3rd party to provide a statement I as a tenant/consumer should not be responsible for lawfully. The property also has known plumbing and sewage issue that have been unresolved; however, charging tenants for issues of repair that should be the responsibility of the property. There hasn't been any extermination of my unit on a month-to-month basis, however I've still been billed for a service that has not been rendered. Since I have vacated the premise, I have called the office with no answer, none of my voice messages left in the past has NEVER been returned. Less than 30 days of my vacancy I'm unlawfully receiving collection calls with no follow up from *********** to discuss the final bill.

  Business response

  08/02/2024

  Ms. ********* lease expired 6/15/24 and per the terms of the lease agreement, a notice of 60 days (but not less than 30 days) is required, or the lease converts to month to month which includes a month-to-month fee.  Ms. ******** provided notice to moveout on 6/1/24 with a moveout date of 7/5/24.
  Ms. ******** did not pay July rent (prorated for July 1-5) and was assessed a late fee per the terms of the lease.
  Ms. ******** was also charged a prorated month to month fee of $24.19 per the terms of the lease.
  There were three move-out damage charges (Cleaning- $170, Blinds- $75, and Change Paint Color- $100). The remaining was past due rent and her final utility bill. Ive included a copy of her moveout inspection and pictures.
  We do not have any communication from her requesting a moveout inspection.
  She is not being charged illegally for water or electric.  Utility charges are covered in the lease.
  Ms. ******** has not been charged for plumbing issues.
  Pest control charges are covered in the lease.
  If you have any questions,please feel free to reach out.

  Customer response

  08/02/2024

  Regardless of the terms on the lease, if the lease terms goes against ordinances and/or laws within city and state guidelines; the terms on the lease is null and void. No management company is lawfully within their rights to charge residents without the proper equipment/meters to monitor accurate use of water, gas, etc. I'm well within my rights to ask for a break down of charges based on accurate meter readings. They have not provided such breakdown, I have only been told that they estimate the water based on the apartment occupancy. That isn't sufficient for charges to be assessed each month. Additionally I'm not disputing clean up charges or paint restoration. What I am disputing is blind damage to the patio as those blinds were in place upon me leaving. The picture they provided was 2 extra blind maintenance left me from a past repair order in case any other old blinds fell down. They put it in the picture as though there was damage present and that simply isn't the case. They are charging a extra ***** for rent, when they have already charged me a $199.15 for rent for 4 days, I haven't been there for a month to be charge a extra *****, nor do I still reside on the property to be charged any late fees. They are in position to remove such charges as requested. I have provided a copy of the 30 day notice which I requested a walkthrough inspection date to ensure the return of my security deposit from ****************************************. They have the letter recorded in their records, however no one contacted me to schedule a time to perform a walk through as I requested. The experience I've had thus far with this office has been certainly disappointing. I have paid my rent each month on time for the duration of 5yrs without any issues residing at ********************** and the unprofessionalism I've received in return is appalling. I have no problems with extending payment of what is owed, therefore I will submitting a payment of ****** to their management office at *********************************************************************** on 8.3.2024. 

  Customer response

  08/07/2024

  I am rejecting this response because:   Regardless of the terms on the lease, if the lease terms goes against ordinances and/or laws within city and state guidelines; the terms on the lease is null and void. No management company is lawfully within their rights to charge residents without the proper equipment/meters to monitor accurate use of water, gas, etc. I'm well within my rights to ask for a break down of charges based on accurate meter readings. They have not provided such breakdown, I have only been told that they estimate the water based on the apartment occupancy. That isn't sufficient for charges to be assessed each month. Additionally I'm not disputing clean up charges or paint restoration. What I am disputing is blind damage to the patio as those blinds were in place upon me leaving. The picture they provided was 2 extra blind maintenance left me from a past repair order in case any other old blinds fell down. They put it in the picture as though there was damage present and that simply isn't the case. They are charging a extra ***** for rent, when they have already charged me a $199.15 for rent for 4 days, I haven't been there for a month to be charge a extra *****, nor do I still reside on the property to be charged any late fees. They are in position to remove such charges as requested. I have provided a copy of the 30 day notice which I requested a walkthrough inspection date to ensure the return of my security deposit from ****************************************. They have the letter recorded in their records, however no one contacted me to schedule a time to perform a walk through as I requested. The experience I've had thus far with this office has been certainly disappointing. I have paid my rent each month on time for the duration of 5yrs without any issues residing at ********************** and the unprofessionalism I've received in return is appalling. I have no problems with extending payment of what is owed, therefore I will submitting a payment of ****** to their management office at *********************************************************************** on 8.3.2024. 

   

  Attachments:

  Condition of Patio blinds 7.4.2024.jpg 30 Day Notice of Vacancy to ************docx Utility ordinance for Justice 2022.pdf

  
  

  Business response

  08/13/2024

  Ms. Mitchells lease expired 6/15/24 and per the terms of the lease agreement, a notice of 60 days (but not less than 30 days) is required, or the lease converts to month to month which includes a month-to-month fee.  Ms. ******** provided notice to moveout on 6/1/24 with a moveout date of 7/5/24.
  Ms. ******** did not pay July rent (prorated for July 1-5) and was assessed a late fee per the terms of the lease.
  Ms. ******** was also charged a prorated month to month fee of $24.19 per the terms of the lease.
  There were three move-out damage charges (Cleaning- $170, Blinds- $75, and Change Paint Color- $100). The remaining was past due rent and her final utility bill. Ive included a copy of her moveout inspection and pictures.
  We do not have any communication from her requesting a moveout inspection.
  She is not being charged illegally for water or electric.  Utility charges are covered in the lease.
  Ms. ******** has not been charged for plumbing issues.
  Pest control charges are covered in the lease.

  Since she has already been sent to collections, she will need to send payment to the collection company.

  I.Q. ************************
  Attn: Accounts Receivable
  P.O. Box 340
  *****************-0340

  If an allocation method is used, we or our billing company will calculate your allocated share of the utilities and services provided and all costs in accordance with state and local statutes. Under any allocation method, Resident may be paying for part of the utility usage in common areas or in other residential units as well as administrative fees. Both Resident and Owner agree that using a calculation or allocation formulas a basis for estimating total utility consumption is fair and reasonable, while recognizing that the allocation method may or may not descriptions of billing methods, calculations and allocation formulas will be provided upon request.
  
  The lease descripted the billing method, calculations, and allocation formulas. She can contact Conservice for billing questions at # ************.

  Customer response

  08/13/2024

  I am rejecting this response because:   My rights has been violated under the Fair Debt Collection Practices Act in ********. ***********/TI communities sent out a final bill dated 7/17/2024 and immediately sent it to a 3rd party collections agency without contacting me personally. The collections agency thereafter contacted me less than 30 days of the final bill being sent. Additionally, again, I do not owe *********** for blind replacement. I have been illegally charged for utilities that goes against village ordinances. You cannot charge any residence water based on a estimated guess of what water usage should be used per month for the number of people living in the unit. That's illegal; you must establish proper water meters to determine the water usage per unit.  I was also illegally being charged for providing electricity to common areas outside of the unit as a part of my rent and was not a part of any condominium association. That goes against my rights as a resident. Again, regardless of if it's added to the lease guidelines; it cannot go against state law. These things have been discussed with Sunset lake management team and I'm willing to talk to other state agencies/media outlets to keep them aware of what's going on in that community. Lastly, the final bill should have been sent to me and allowed me to pay what's owed rather than print out a bill less than 30 days and send it to a collections agency. I am well within my rights to send payment to ***********/TI communities within that 30-day window. As promised the check to pay *********** has been sent to their Justice, IL location. 

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive been living at ********************** for almost 3 years now and in 2023. I complain that there was rats roaches that there was not fixing. They barely fix the place. There was rats running up and down outside in the complex that they were fine for thousands of times there was rats in my apartment I couldnt even buy food and I had a six year old there was roaches in the fridge. There was roaches all over the apartments, so I filed and rent escrow which the judge Gave them half of the money because they did not finish what they were supposed to on time or at all and I got that half. After July 5 when I moved out because I could not live in those condition with a six year old South Ridge send me a bill for $3900 saying that the $1800 that the court gave me to me I still owed them. A rent escrow is when you bring the landlord to court to fix the problem and they do not fix it and you pay the rent to the courts so the court gave me back half of my money because the problem wasnt fixed now theyre telling me that I owe them that half because they dont see why I should get back half of my money, knowing that there is still rats and roaches until this day at that apartment I called the HR department, Miss ***** ****** and notify her of this whole mixup and her response was even though there was rats and roaches. The rent is still due knowing that the court appointed me $1800 then they start charging me for some simple things like reglazing a counter top Ive been living there for almost 3 years things is going to get we are in tear and theyre going to charge me $200 but two chips in a countertop thats not even marble so until today there is still rats in that apartment. There is the roaches there at the apartment complex has been fine multiple times with the city because of the rats and roaches which we have on file and the court also have on file .

  Business response

  07/30/2024

  Dear Dispute Resolution Department,
  
  Management is aware of Ms. ******** stated concerns and has made diligent efforts to address and resolve these issues directly with her. At *********************, our team strives to ensure the satisfaction of all our residents, including ************ Our maintenance staff has promptly addressed her service requests,and our on-site management office has been responsive to all her inquiries.Unfortunately, Ms. ********* claims are not supported by the facts.
  Regarding the issue of Ms. ********* rent, her failure to make payments resulted in an outstanding balance of $3,987.24 at the time of her move-out. While Ms. ******** may be seeking a further reduction in this amount, the Company is not willing to offer a reduction without payment.
  After Ms. ******** vacated, due to the balance, her account was referred to a collection agency.Although Ms. ******** has requested a refund, SouthRidge Apartments believes that we have fulfilled our contractual obligations throughout her tenancy and are not prepared to issue a refund. Ms. ******** did speak with ***** ******,who provided a detailed explanation of the move-out charges as outlined in the Rental Agreement. On July 19, 2024, Ms. ******** met with Ms. ****** to review these charges, but the meeting ended abruptly after Ms. ******** became belligerent and disrespectful, at which point Ms. ****** ended the conversation.
  Since November 2023, Ms. ******** submitted eight separate pest control requests, all of which were addressed and closed. From April 2024 onward, she made five requests for mouse treatments. On two occasions, treatments could not be performed due to the presence of minors in the home alone. The final treatment on June 27, 2024,found no active pests in the unit.
  
  For any additional information, please feel free to contact ***** ******, Community Director of SouthRidge Apartments, at ************.

  Customer response

  07/30/2024

  I am rejecting this response because:   There is a court order

  Customer response

  07/30/2024

  And for the two time that they show up at my apartment no one notified me they were coming so the kids where home its summer and my ************************************************************************ your coming so I can make arrangements

  Business response

  08/02/2024

  It seems there may be some confusion on the consumers behalf regarding the court order. We have confirmed with our attorney that all move-out charges are fully within our legal rights. For a clearer understanding of the court order and the consumers options, we recommend consulting with legal counsel. 

  Customer response

  08/02/2024

  I am rejecting this response because:   I talk with a lawyer and will be taking step forward cause its like south ridge apartments dont know what a rent escrow is saying I own them 1500 for water bill so Thnks for your time but I will be sueing. I got all the information I need thnks

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  From the beginning of renting this apartment, there were cockroach infestation issues and mold issues. There was no ventilation in the bathroom that caused extreme mold, wall, and ceiling damage which multiple work orders and meetings happened for with no change. There were no windows, fans, or any form of ventilation in the bathroom and pest control was rarely sent out and rarely effective. We broke the lease about 6 months into the 12 month lease, and was told that we owed $874.76 in move out charges after the $500 security deposit was used. I made several attempts to call them and communicate that I wanted to discuss the charges with them. I was told that they would follow up within a few days, and they would call me, but they never attempted to reach out in any way. I continued calling from both my personal and work phone and left several voicemails. Nobody ever called me back and on the rare occasion that someone did answer, they said that they would call me back with more info. Then today, without any other notice, we received a notice that the debt had been moved to collections.

  Business response

  05/14/2024

  Management is aware of ****************** stated concerns and has made every effort to communicate and resolve her concerns with her directly. The team at ********************* works very hard to keep all our residents happy, including ******************. Our professional maintenance team has been responsive to her service requests and our onsite management office has been responsive to every inquiry. ****************** story is simply not supported by facts. ****************** made nine separate requests for service during her tenure, not inclusive of the pest control requests. Each service requests were responded to and closed.

  Additionally, May 8, 2024, ****************** met with *********************** to review the charges to her account. ****************** explained each charge and how it was incurred. Management personally walked through ****************** apartment once the pest control issue was brought to our attention. The pest control provider indicated poor housekeeping habits was the root of her problem and we treated the apartment with fogging and spray treatment was provided for several consecutive weeks.

  Similarly, the accumulation of organic growth referenced by ****************** resulted from not providing adequate ventilation in the restroom after showering. Typically, our residents clean up after themselves and keep the door open to allow ventilation in the restroom after use, which may or may not have been happening here.

  After vacating, ****************** was mailed a statement of balance due, but failed to respond. At that point, the company had no choice but to refer the account to an agency for collections of the balance owed. I understand ****************** would like a refund of her money, however SouthRidge Apartments fulfilled their contractual obligations to ****************** during her tenancy and is not amenable to a refund outside of what was already agreed upon during the in-person meeting with ******************.

  Should any additional information be required, please contact me using the information below, or ***********************, Community Director of SouthRidge Apartments, at ************.

   

• Initial Complaint

  03/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very unprofessional. Apartment was terrible from the moment I moved in July 2022. Non stop maintenance issues that werent addressed until after I contacted corporate. Maintenance damaged my bathroom floor, under my bathroom sink and stripped my tub faucet . Bathroom smells damp and like mildew as well from maintenance allowing sink to leak after putting in maintenance order. They only came to my unit because my neighbor downstairs complained of water leaking into his light fixture. Maintenance came banging on my door late at night, left water and dirt everywhere. Never came back to fix it. My bedroom carpet has been molded and mildewed from the a/c that was leaking since the moment I started occupying the unit. Several work orders were put in but was not fixed until September of 2023. The molded carpet caused my clothes to smell. Mold also grew on my bedroom wall which maintenance came to paint over instead of removing the mold. Water Pressure was low the whole time Ive lived here. Put in several requests but the maintenance always does a half job. List goes on. However they took me to court and feel that full balance is owed. When theyve been nothing but disrespectful and non compliant since *** moved in. Im not seeking a response. Money or anything just want to get this complaint out there to warn others. The lady with the locs that lives in the building where the management office is located is s******* the maintenance supervisor and the whole property knows it. My move out date is set for 03/32/2024, suddenly since given notice my a/c through the whole until hasnt been working. So Ive been having to move in the heat. How does both a/cs stop working magically days leading up to me moving. An act of pettiness. These people are very evil and enjoy watching people sweat, not literally but they want to bring people down.

  Business response

  04/11/2024

  Management is aware of **************** stated concerns and has made every effort to communicate and resolve her concerns. The team at *********** makes every effort to keep all our residents happy, including **************. Our professional maintenance team has been responsive to her service requests and our management office has been responsive to every inquiry. **************** story is simply not supported by facts. The last time ************** paid rent was July 2023, and ************** opened eight service requests between then and her vacate date. All the service requests were responded to and closed. The company was finally awarded possession of the unit for non-payment of rent and ************** has since vacated the property. ************** stated her desired settlement is no further contact from the business, to which the company is amenable. However, there will be outreach from the collection agency to recover the over $9,000 in delinquent rent owed.

   

  Should any additional information be required, please contact ***************** at ************.

   

  Customer response

  04/11/2024

  I am rejecting this response because:   I am rejecting this response because:   I am rejecting this response because:   I am rejecting this response because:   I am rejecting this response because:   I definitely have proof to support everything I stated. Interesting how some of the main facts were skipped over seeing that you want to keep mentioning rent. You havent fixed annything since 07/22 lets talk about that and did a bunch of half fixes in summer 23 to receive rent money.  Arent you about to lose your job ? If you havent already ? Because I see online that theyre looking for another uncle top property manager.  As I said you all let me live in horrible living conditions and never followed through without doing a half job. You can lie all you want however I have proof. My next step will be reporting you to the news as everyone needs to beware before renting to you. Who cuts somebody air off before they move out? While its hot outside. Ever after showing my new landlord the conditions of your unit they completely agreed that no slumlord should receive that much in rent. Again do not contact me! Youre still emailing about sunset lake related issues I do not live there so stop contacting me.You all think you are god and you arent. God will have the last laugh when he has no place for you to go when it is your time. *******

• Initial Complaint

  03/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I just wanted to report that I've been trying to get my deposit back since 2 weeks after I left I've been gone for about a little over 3 months and I'm getting the runaround. I call ask for deposit and they say it had been sent to my address. Gave them time for post office to deliver. Still no check so I call and complain and talk to numerous people. They say they are going to reissue check then was told by leasing office that my check for my deposit would be delivered to the leasing office for pickup. Now that my check they said was here when I got here they want me to schedule an appointment because they are busy at the time. Why is it so hard to just go get a piece of paper and hand it to me. I'm sorry I feel as if I'm being played and they are not satisfying me with returning my deposit as was promised upon moving in. It is very frustrating and I am losing a lot of sleep trying to get my deposit that I am owed. This is ridiculous I shouldn't have to beg or waste my energy trying to get what is owed to me. Very unprofessional.

  Business response

  03/19/2024

  ****************** moved out 11.28/2023 and his deposit was processed on 12/4/2023. The check was mailed to the forwarding address he provided. We don't show any communication regarding the check being sent to the leasing office to be picked up. We also checked the call history and email history on this. I have attached the Final Move Out Statement which he was also emailed and mailed, which shows he had damages to be paid in the amount of $497.22, His $500 security deposit was applied towards these fees, leaving his refund of $2.78. Not sure why he is stating or disputing $1250 as he never paid $1250 for a security deposit. I have also attached the security deposit information on your ledger that shows it was $500. We have reissued the refund check of $2.78 as we have checked to see if the check was ever cashed and we show it was not, so it must have been lost in the mail as it was never returned to us either. The refund check is being sent via ***** to the leasing office and once it arrives there on Wednesday at 5PM, the leasing office will contact ****************** to pick it up. Please close this case out. Thank you 

• Initial Complaint

  12/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ********** apartments never addressed the issue of replacing my outdoor furniture that their **************** destroyed when they cleaned the apartment above us. ********** apartments never refunded any money we spent on ant spray- exterminators took forever. SouthRidge apartments owes us our $1275 for our deposit. Where is our deposit? ********** charged us extremely high rates for carpet cleaning that we were never advised of upon moving in. We are requesting all of our deposit back before taking this to court. ********** reported this to collections 10 days after we moved out, no notice, no letter. And we want this removed from our credit history. The 2 female leasing office workers are lazy, and lie about any and everything especially the manager. She ignores emails, text messages and is rude and unprofessional.

  Business response

  12/19/2023

  Regarding the complaint filed from ****** and *************************** Complaint #********
  Complaint Involves: Refund Or Exchange Issues Customers Statement of the Problem: Southridge apartments never addressed the issue of replacing my outdoor furniture that their maintenance guys destroyed when they cleaned the apartment above us. Southridge apartments never refunded any money we spent on ant spray- exterminators took forever. Southridge apartments owes us $1275 for our deposit. Where is our deposit? ********** charged us extremely high rates for carpet cleaning that we were never advised of upon moving in. We are requesting all our deposit back before taking this to court. ********** reported this to collections 10 days after we moved out, no notice, no letter. And we want this removed from our credit history. The 2 female leasing office workers are lazy and lie about any and everything especially the manager. She ignores emails, text messages and is rude and unprofessional. Desired Settlement: Other (requires explanation)Correction to a credit report; Billing adjustment; Explanation of charges.
  Outdoor Furniture damages:
  Our maintenance team did not power wash any unit in that building. This was communicated back to the resident at this time. They would have needed to file a claim with their renters insurance.
  Pest Control:
  Ther was a work order placed for ants and was marked as completed. We did reach out to see if we could et the invoice from the pest control vendor but that was the period in which we were transitioning to our current pest control service.During that time our maintenance team did spray units with home defense.
  
  Security Deposit:
  This former residents security deposit was $100, not $1275 as they have stated. We are attaching a copy of their signed lease agreement as well as the welcome letter they received showing this.
  
  Account sent to collections:
  Account was sent to collections March 30th, 2023, and resident move out date was March 24th but resident had 30 days to pay the collection agency before they turned it over to the credit bureau and it hit their credit report. If this had been paid within those 30 days, it would not have gone onto their credit. We have no control over removing this from the credit report as once it is with collections, they would have been the ones not to send to credit reporting. Again, IF this had been paid within the 30 days after moving out that would not have happened.
  
  Explanation of charges:
  Most of the charges are for final utility bills as charges are always charged to tenant in arrears and until a tenant moves out the utility charges are not current. There is also a fee for renters insurance due to tenants not being in compliance with renters insurance through Lease Track. There is a standard cleaning fee and a fee to have carpets cleaned.
  
  Final:
  There will not be any charges revised and the account being sent the collection agency will not be revised as well as tenant owed the balance and chose not to pay within the 30 days to the collection agency. We would not have been the ones to collect that balance, that would be the collection agency. I find it difficult to believe the collection agency didnt notify the tenant via a phone call or email or even a mailed letter. 

  Customer response

  12/19/2023

  I am rejecting this response because:  The dates as well ss all concerns were not addressed  as per usual with this company. All these added and unknown fees were never discussed or in our paperwork. (the furniture replacement not addressed, the ant issue not addressed as usual). 
  

  They are ripping off tenants and this is not right. 

  Business response

  12/19/2023

  As stated in the response, maintenance was NOT power washing around the building tenant lived in so any damage to the outdoor furniture would not be our responsibility. ****** moved out March 24, 2023, we sent an email to all parties on the lease on March 27th with the ***** Move Out Statement that showed exactly what the final balance was. We did not send the account to the collection department until March 30th, 2023 which would have been ample time for the tenant to pay the balance after their move out date to the leasing office, which they did not. Attached is a detailed list of the utilities that were for February and the picture of the damaged carpet which we are charging $205.00 to fix. The other utilities listed on the ***** Move Out Statement are the ***** utilities bills which it clearly says FINAL on the statement. 

  The balance and the account being sent to collections stands as is. Tenant is free to take this to court. No changes will be made on our end. We will not respond to any further responses. Thank you 

  Business response

  12/19/2023

  Please see attached as well. Sorry I meant to include this. 

  Customer response

  12/19/2023

  I am rejecting this response because:   The rental office is lying about everything and not accepting responsibility for anything that was addressed. The same as they did when I lived at this sorry place. They never except responsibility for being lazy, sorry, lying slum lords. 
  

  Address all concerns, accept responsibility and please stop with the lies. 

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Over the course of 2 years living in my apartment with TI communities, my partner and I have found several roaches and other bugs inside our unit. This week, April 2-8 2023, however we have found 3 roaches. We have had exterminators come out to "fix" the problem but it never works out. We have had more success catching them and disposing of them ourselves. Attached are some we've found

  Business response

  04/12/2023

  We currently have our Pest Control contractor going to this unit to do treatments. We did this on 4/6/23 and will continue to treat every Thursday until the issue is resolved. The treatments do need time to work and we just did the treatment on the 6th. Resident states they are requesting a refund but we are working on the issue and pest control fees are not refunded to any resident as that is a monthly fee associated with their unit. If they are asking to be refunded for products they purchased, we will not refund as they made the decision to do that and we are having the unit treated weekly. This required patience and time for the treatments to work and they are seeing dead ones, it is because of the treatments. Thank you 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩