ComplaintsforTI Communities

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  TI Communities is a property management company that does not properly manage. I have lived at this property for 4 months. Each month we have had water outages due to consistent leaks on the property. These leaks are a result of TI Communities lack of checks and balances and attention to detail. This property management has taken over the management of the property, but has not made any repairs proactively. Everything done on this property of reactive. And as a result, we as residents are left with facing conditions that are not livable. We have been without water now for 4 days. Throughout the holiday, we have had no running water. This would not be as much of an issue if this occurred once or twice before in the past four months. However we have had water outages at least 2 times a month since my move in August 22nd. I would not recommend this property management company. And I would not recommend the property itself to my worst enemy. They need to be held accountable.

  Business response

  03/21/2023

  Business Response /* (1000, 5, 2022/12/28) */ Our office regret to hear of the concerns and unpleasant experience regarding the property. Matters as such are taken seriously and a resolution is priority. During this holiday season, unfortunately like other regions, we experienced freezing temperatures. Although winterization preparation was completed and communication was sent providing helpful tips on precaution measures to take during this time, some residents experienced severe damage due to freezing pipes either in their homes or surrounding areas. The extent of this damage does warrant for the water to be interrupted in order for contractors to make necessary repairs. Our office has continued to communicate updates to the entire property as water has been restored intermittently due to new discoveries arising from reports made by residents with new cases of personal leaks/floods associated with the low temperatures experienced. We have had several crews on-site each day working diligently to resolve permanently as soon as possible. Our office will continue to send mass communications to keep all residents abreast of the status of water restoration until complete. Thank you

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had seen so many roaches in my apartment since I moved in on august 2022. I did have pest control come out to spray my apartment about 3 or 4 times and it seems to not help at all. I was wondering what other resolution can be done because the price I pay for rent every month is not worth it if I have roaches in my apartment everyday. I still haven't had my kitchen sink fixed since it been replaced. The hot water is not running like it should. They leasing office has put in multiple work orders for me but has yet to resolve my issues as they keep stating they don't have enough staff.

  Business response

  03/13/2023

  Business Response /* (1000, 5, 2022/12/13) */ Our staff has been in touch with Ms. *****. She has been on the pest control log about 3-4 times, her kitchen sink was replaced previously, but has a hole underneath that is scheduled to be repaired on either today or Wed 12/14/22; after contractors have completed work, we are going to have her apartment placed on PC again. Her other issues are with water pressure we have replaced faucet fixtures and I am having Aiden go in again just to double check all aerators and ensure nothing needs to be replaced and her hot water is working fine. So we are working to resolve all the issues in this unit. Thank you

• Initial Complaint

  11/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I lived here with my mom and her ex-boyfriend back in 2009-2010. When they broke up, me and my mom moved back to TN in 2010. Around 2018, my mom was unable to get an apartment in her name, and the reason was because she had a judgement against these apartments; however, my mom never signed the lease. It was always under her ex-boyfriends name. As an attempt to get this resolved, she reached out to the apartments and they stated she signed the lease as well; however, when she informed them that she didn't sign anything and it has to be fraud and requested they send her a copy of the lease with her signature, they refused to do so. She has tried to reach out to corporate regarding this situation, but was informed that someone else owns the complex now and they are unable to assist. We are trying to get this situation resolved so she can get an apartment. We believe her ex-boyfriend forged her signature, but we are unable to prove that because the apartments are refusing to send us a copy of the lease.

  Business response

  01/31/2023

  Business Response /* (1000, 5, 2022/11/09) */ My apologies but we are not able to pull up this name in our system. Are you sure this is for TI Communities as we have no properties in Tennessee. The property name has not been provided as well or a Unit number associated with this. With the information provided, we are not able to assist. Please send more detailed information. The dates stated above 2008 and 2010 are way before our business existed as well. We didn't start our company until late 2017. Thank you

• Initial Complaint

  10/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I applied for a 3 bdrm unit by submitting income information as well as requested documents on 8/01/22. I was told that I needed to bring socials and ID to the Sunset Office, those were dropped off on 08/02/22. That same day I was told that I do not qualify due to my income. I am requesting my application fees refunded! Sunset had my income and said nothing about it when I was in the office! Why would you get me and my mother's social and id if you knew we did not qualify? This is a scam!!

  Business response

  01/31/2023

  Business Response /* (1000, 7, 2022/11/16) */ We will be sending out a refund check to the address on file for this applicant on Tuesday, November 22nd, via regular USPS mail in the amount of $80. Thank you Consumer Response /* (2000, 9, 2022/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  10/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My apartment has been flooded with water from the apartment above bathroom. I'm living in unsafe conditions with contaminated water all over my apartment. Every time my neighbor above flushes the toilet or takes a shower I get runny water into my apartment from the bathroom. I have been trying to get the property management to fix the problem for a week now and no has come to fix anything. Not only is it contaminated water now I also have to worry about mold

  Business response

  01/23/2023

  Business Response /* (1000, 5, 2022/11/02) */ The Community Director, ******,spoke with Miss *******. She stated this was a long time ago and has been fixed. She also stated ****** was not the Community Director when this occurred. From the work orders, it looks like June 2021. We have told the resident she needs to go back to BBB and retract the complaint then as the date states Oct 31 and Nov 1st so not understanding why we received this now. Thank you

• Initial Complaint

  10/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I moved in July 1 traveled 511 miles By uhaul. Upon arrival I waited almost an hour to view my place. I walk in place and it looks nothing like what's pictured online. Everything besides the carpet is outdated. When I looked at the units online and went through their albums they show no unit that looks like the one I live in. Not only that I have many other issues Like a long list of issues. Mind you I have traveled 511 miles so at this point I have no other options I'm stuck. Fast forward two months I come from a 3bdr 1.5 bath townhome where I paid it light and water for a family of 4 adults I had a washer and dryer dishwasher etc. OK I finally receive a bill from a company called conservice when I get t this bill the water charges are $118. Now as I stated before I paid water but there was more people and appliances that use water and all of that at the max my water bill maybe like 90-$120. Now that was with two extra adults a washing machine and dishwasher here I have none of those things and it's just me and my daughter we do not drink water we only use it to bath. Now mind you for the first month that I lived here which I have video my water ran to where I took a video of how the tub was full and I timed how long it took you to fill up. When the maintenance person came the very first time that I made the complaint about water running I mentioned that I'm not responsible for property neglect. I asked for detailed billing showing what is used 3 times still nothing. because it's not provided. Another thing to keep in mind is that I worked for a local water department for over four years as well as call the local water department this service is my unit and basically they told me that at the price that I'm paying I am being billed for 10,000 gallons of water. Unless some filling swimming pools that's impossible. I know that there's a leak on his property and there's many factors how I know the number one factor is water pressure no I want a detail Bill my

  Business response

  01/30/2023

  Business Response /* (1000, 5, 2022/11/11) */ Our website has photos and tours of several different styles. Miss ****** was asked to bring her information to the property as it was a requirement. She was very insistent she wanted to move there. The water billing is based on a formula that has been approved by Cook County guidelines and ordinances. It has been in effect since 2020 with no interruptions. Residents are allowed to view billing on the ConService website. The unit was walked by the Community Director and the Service Director shortly after Miss ****** moved in. It was explained that the apartments have varying styles and we could not change the style and/or color of the cabinetry. A plumber was called out to do a line trace to determine the source of Miss *****'s water pressure issues. Miss ****** has been given to end her tenancy without penalty and she declined. We also offered to show her other three-bedroom units; however, Miss ****** was only interested in Building 15, which is a newly remodeled area. Currently, we have no vacancies in that building. We are working diligently to ensure Miss ****** is comfortable in her apartment home. Thank you

• Initial Complaint

  08/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The front door of the apartment that I am renting will not lock. It has been this way since Saturday 20 Aug 2022. I notified the front office staff and also showed them a picture of the problem. I was told that someone will come by to fix the lock. Nobody came by sir again wen tot he front office and spoke to a manager and I spoke a supervising maintenance man. He told me that he would come by. Again nobody came by. I also told them about the refrigerator not working properly and again no help. I am not sure what to do or if they are willing to accept the risk if someone breaks in if I can not lock the door or replace my food if the refrigerator doesn't work right.

  Business response

  10/12/2022

  Business Response /* (1000, 5, 2022/08/26) */ TI Communities sold this property on 4/11/2022. Mr. ***** needs to reach out to the current property management to resolve these issues. We are not able to assist on this. Thank you

• Initial Complaint

  08/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved into Southridge Apartments in 05/2021, in the beginning there was a lot of work that needed to be done to this apartment. It took 4 months to complete living/dining room area, cabinet warped-never fixed, Patio door never fixed, I realized that there were roaches! I was thankful that they only appeared at night which meant that it was not an infestation. So I followed through the plan of calling for pest control so I could bomb. I was successful in ridding the apartment of roaches. On oct 21, I was working late (wfh) and saw a mouse in my kitchen., I advised the rental office of the mouse, pest control came out . I then placed a sticky trap and caught it myself. I was told by Jamie it was a courtesy for them to discard. I waited the two hours and finally someone came. After that there was an influx of increase activity in my bedroom walls, so I placed sticky traps against the molding and carpet. You could hear them getting stuck. Secondly, there was the noise of the upstairs neighbors! I called the security, police, and rental/corporate office to get it to stop. They intentionally would stomp and creek the floors around 3-4 am to wake me up. The husband advised me that I would be wasting my money because they were going to make it worse. The wife followed me through my apartment for over a year, which was weird. She stomped during my work hours as I worked in customer service. I basically stayed in my car during lunches and went to mothers during weekend. Now mind you I pay rent on time not late. She would flush the toilet while I was taking a shower to cause the water to get cold. I am requesting a refund iao $2784.00 for the noise complaint, unfixed repairs and rodent issue from 10/21-5/30/21 will include police and onsite security calls that were made to address numerous complaints and hotel bill.

  Business response

  11/03/2022

  Business Response /* (1000, 7, 2022/09/12) */ Regarding ***** ****, our records indicate a move in date of May 29,2021 and a move out date of June 1, 2022. Our records also indicate several miscellaneous work orders which all show to be closed out in a timely manner with the last work order being entered in by Ms. **** on 12/30/21. There was no other work ordered entered after 12/30/2021. Regarding Ms. ****'s neighbor, upon investigation we were not able to determine any behavior that would substantiate Ms. ****'s claim of being harassed. However, when the noise issue was brought to our attention, we were able determine that the noise being reported was due to a faulty subfloor from the unit above which intern was repaired (see attached invoice). We will not be able to issue the refund requested, but we have made an adjustment to the move out statement as a courtesy. We have removed the $150 cleaning fee and $100 trash out fee that was originally charged due to the condition of the apartment at move out (see attached pictures). Removing these fees have reduced the balance owed to the final utility bill of $78.13 (see attached).

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Moved in 12/2021. Said that I had new carpet, found a piece of food in the carpet. They will not replace the carpet as noted that there was new installation. Want new, not used, or "professionally cleaned" carpet. Pictures and emails support the lie that the company is continuing to spread

  Business response

  09/01/2022

  Business Response /* (1000, 5, 2022/07/13) */ When Ms. ***** moved into her apartment, the carpet was new. We provided Ms. ***** with the carpet installation invoice substantiating this fact when she questioned it. We have offered Ms. ***** several solutions to reasonably satisfy her complaint and she has declined them. Ms. ***** recently filed a complaint with the Prince George's County District Court. Her case was presented to a judge on 7/12/2022 and was dismissed. Thank you. Consumer Response /* (3000, 7, 2022/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only offer was to clean the already dirty carpet or move. All I have asked for is what is supposed to benew carpet. The carpet cannot be new if I found food in it. Cleaned carpet is not new carpet and I am most concerned about the mattress pad as stated in the email attached. The report was made 1/25/2022 and I moved in on 12/1/2022. The carpet was not new by any means and they are falsifying documentation. It is clear that the invoice does not match the work. Nor did the "ready to move-in status" match the apartment. The noodle is STILL in the carpet because it needs to be cut out to be removed. If I remove the food out of the carpet, I will breach my lease contract. The dismissal came from the Rent Escrow court due to does not "prohibit my ability to enjoy the space", such as my mold claim. The civil case has yet to presented in front of the court. I am not going to be inconvenienced more by having to move out of the unit apartment because they breached their contract and so did their contractor. Photo attached taken on the day of reporting. I have even asked to support the TI Communities in showing their contractor that they did not complete the job, they refused. The company is liable and breached their contract of supplying a clean environment. It is despicable that this company is not taking accountability from what is proven to be false information. It is simple, if the carpet was new there would not be food in it. Replace the carpet like you said you did in writing. There is no possible way food can ferment and be stuck in a carpet the way that is is pictured in 45 days. Moreover, why wouldn't I just clean it myself, if I were responsible for this? I would not be going through these great lengths to as a Federal Government employee that is under oath at all times. This company is unethical. Business Response /* (4000, 9, 2022/07/22) */ Ms. ***** moved into her apartment on 12/1/2021. Prior to her move in the unit was vacated by the previous tenant on 9/30/21. We immediately began the make ready process which resulted in the carpet and pad being replaced on 10/18/2021. Please see attached invoice that clearly states the unit number, the date along with the details of the carpet and pad replacement. Upon move in, Ms. ***** was provided with an inventory and condition form which was completed and signed by her and returned to management on 12/3/2021 with no mention of any carpet issues. Please see attached form. Onsite management did not receive any communication or documentation from Ms. ***** regarding the carpet until almost two months after move-in on 1/25/22 which was immediately addressed and responded to informing her that she would be liable for any damages she made to the carpet since her move in. We have offered Ms. ***** several solutions to reasonably satisfy her complaint regarding her carpet and she has declined them. Ms. ***** recently filed a complaint with the Prince George's County District Court. Her case was presented to a judge on 7/12/2022 and was dismissed. At this preceding, Ms. ***** made a claim of "mold" in her apartment resulting in our onsite management reaching out to her and scheduling a walk-through of her unit on 7/14/22. As a result of that walk-through, no mold was found however we did find additional minor repairs needed. We issued and completed the work order to address those items on 7/14/22. We will also be working with Ms. ***** to schedule a full AC duct cleaning. We will also be once again offering a carpet shampoo as a courtesy. A "civil case...yet to be presented in front of the court" was cited by Ms. ***** in her complaint. We are unaware of and have not been presented with notice of any open case related to Ms. *****. The only case brought before a judge concerning Ms. ***** was dismissed. Consumer Response /* (4200, 11, 2022/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) If all of that happened, it does not explain why there is still food in the carpetto date. The civil complaint has not been filedthey are correct. All I asked for is the new carpet that is in writing that the organization said was installed. Again, I offered to support the community to prove the work from the contractors was not completeand they rejected. They are lying. The community manager also acknowledged the food particle. While she was typically dismissive and defensive by calling the food, "microscopic", it was still acknowledgedon video. There was in fact mold found in the apartment above the shower and in the corners. The callous leasing manager told me, "common sense said I should clean it". There was mold found in the apartment that the community refused to testto date. There was a request on 7/14, I was assured someone would show up on 7/15, no one has show up at all, to date. They only cleaned and painted over for the mold and condensation from lack of ventilation. I have video footage of the community employees entering the apartment and acknowledging the mold, acknowledge the request of the testing and nothing happening. A test for mold is forthcoming, since I will have to pay out of pocket for the test. The videos are too big to load. I am not the only resident in this building with the same issue. The AC duct was not cleaned and is still dirty and full of what is presumed to be moldat this very moment. Please notice how the lies and falsifying of documents continues. This "big" company is bullying and trying to intimidate me into moving because they refuse to right their wrongs. All I have asked for is what their mission statement suggests that they are and provide. None of that has happened. Attached is the food that is still in my carpet, the best picture I have of the mold in the shower, the condition of the recess, not AC vent that has not been cleaned or tested for mold to date. I had a witness by way of video call to see all of this happen.

• Initial Complaint

  05/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Water leaking from ceiling rapidly situation is dangerous and tub surface chipping away

  Business response

  07/11/2022

  Business Response /* (1000, 5, 2022/06/01) */ Community Director, Pamela J******, spoke with the resident on June 1st and received confirmation the leak has been fixed. We are scheduling his tubs to be refinished and will let resident know the date. This complaint should be closed out at this time. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩