ComplaintsforTI Communities

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Greetings, I would like to file a complaint on South Ridge TI Communities. Please see attachment for review.

  Business response

  09/08/2022

  Business Response /* (1000, 5, 2022/06/03) */ In regards to ********* *****- we will not be making any changes to her account. We were following our standard policies for transfer requests as well as standard policy per her lease for notice of move out. We are providing a copy of *****' lease where it states the requirement to provide notice to vacate, as well as a copy of the renewal letter which should show our instructions that she must provide notice to us if she plans to vacate? Section 44 states: Before moving out, either at the end of the lease term, any extension of the lease term, or prior to the end of the lease term, you must give our representative advance written notice of your intention to vacate as required by paragraph 3 (Lease Term). If you move out prior to the end of the lease term, your notice does not act as a release of liability for the full term of the Lease Contract. You will still be liable for the entire Lease Contract term if you move out early under paragraph 23 (Release of Resident) except if you are able to terminate your tenancy under the statutory rights explained under paragraphs 11 (Early Move-Out), 23 (Release of Resident), or any other applicable law. All notices to vacate must be in writing and must provide the date by which you intend to vacate. If the notice does not comply with the time requirements of paragraph 3 (Lease Term), even if you move by the last date in the lease term, you will be responsible for an additional month's rent. If you fail to vacate by the date set forth in your notice, you will automatically and immediately become a holdover tenant pursuant to state law, and we will have all remedies available under this Lease Contract and state law. Please consider this as our final response in this case. Thank you Consumer Response /* (3000, 7, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I choose to REFUSE to accept TI Communities response because corresponding to contract my lease ended May 5th. Regional, Corporate and Front office Management choose to be unavailable to assist in any matter multiple times for the closing of my unit. The processing time for how everything was conducted was very unacceptable and uncalled for when it comes to business. They refused to provide any resource information as a tenant, when asked. Which forced my family and I to leave and not renew. March - I discussed with the leasing office (Diamond) of needing a lower paying unit. Whether it was a Two-bedroom, One bedroom and /or One bedroom with a den. Leasing office said no and would not allow the downsize, due to 3 late payments within my rental time (Dec-Feb). My salary over-qualifies me for the unit of this size (*****************) as well as the unit I was asking for assistance when it was time to renew my lease. The renew letter was sent 60 days before my contract lease ended. I had already explained that the late payments were because of the car accident my family and I was in back in Dec. and caused loss time from work just see to what could be done. I stated that I can provide any necessary paperwork for approval. All other payments had been on time with no issues. I told them I wanted to stay at the complex just needed to change unit. The office response - no - I would need to stay in the unit (*****************) and be on probation for 6 months at the new lease amount. Just to prove I can afford a downsizing. At that time - I shared that it would not work. I will not be renewing my lease because the amount to stay was too high. I have contacted Corporate, when I felt under comfortable to stay or leave because I didn't have many options to choose from, when speaking with Corporate I was told it was sent to regional No response or Call. At that time, I knew I needed to move - but needed to be approved for another complex. As I applied at Crestleigh the Manager and front assistant at Crestleigh stated that they couldn't get in contact with South Ridge until 3 weeks later where it placed a hold on the time frame to provide a notice in a timely matter. I couldn't provide a move out date right away because I was not able to receive my new keys until April 30th. Still moving along with the process front end was still aware of my close out. I physically went to the leasing office on May 4th and handed my key and property stickers to the frontend assistant the day before my lease contract ended. The Frontend assistant gave me release papers to sign - and said everything was done, and my balance is zero. I proceeded and completely and fully moved that day (May 4th). Following to the email follow up above I have not spoken too or received any call or email regarding to any answers to the questions stated in the email above from any personnel from South Ridge Front office, Corporate and/or Regional. I asked for a walk through of my unit and was not contacted and South Ridge proceeded to complete the walk through without me after stating I that I could if I chose too in their previous email. No documentation was provided for signatures and agreeance at the time of management closeout for confirmation given to damages and charges with explanation. Out of the front office own discretion South Ridge management last email stated they will close the unit out on the June 5th (Sunday). Without know exactly a wlk through was completed South Ridge provided a closeout statement on the afternoon of June 6th with attachment only at 12:30pm no responses. In South Ridge previous email, they also stated that I would have access to my online portal on June 6th my account was wipe out with NO balance given. Anything that needed to be done or to be check through the portal a notification text would pop up and say contact management. I have now received a bill for $4000 for closeouts and damages. I would like for South Ridge TI Communities to resolve the situation before proceeding with future actions. Attached you see the closeout of what was giving to me the day of my closeout which was May 4th the day prior to the ending of my contract. ******************************************* Business Response /* (4000, 9, 2022/06/22) */ We stand by our previous statement. However, as a customer service gesture to Ms. *****, we will provide her with a concession off her balance of $500. We will notify Rent Recovery Solutions that we are updating the balance due. Thank you Consumer Response /* (4200, 11, 2022/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Greetings, I'm sending a response to the previous response on behalf of TI Communities, in an email due to the system portal of BBB not allowing me to respond to their last message. I would like to refuse the offer of $500. Due to the lack of communication to the credit adjustment for the month of June when I was not in the unit ***** ******** rd.) or had access to the unit. Also South Ridge of TI communities process my account to collections less than 45 days of law requirements as a tenant.My contract was signed out May 4th South Ridge chose not to close me out until the month of June without a reason or closure agreements and signatures when requested for a walk through. When asked for the walk through, no one from the front office communicated a time and date for closure. South Ridge closed my account on June 5th and provided a closeout bill WITHOUT a move-out notice as requested for May, for June on the 6th, following after South Ridge processed my account to collections on June 16th and I was notified on June 21st by Rent Recovery Solutions to resolve the account. I'm asking for the month of June to be waived from a personal decision of management as well as improper closeout of South Ridge Communities. This process is very unfair and unacceptable for management an or regional and corporate to handle business the way they have. I'm looking forward to some type of resolution for the case. Business Response /* (4000, 15, 2022/07/14) */ ***Document Attached*** The move out has been adjusted to show a move out of 5/5/22 along with all lease termination fees being waived. Her total balance is $1362.82 which consists of prorated rent for 5/1/22-5/5/22, final utilities and move out charges for housekeeping and carpet. The $500 concession we offered which she refused has been retracted. This adjustment reflects the lease termination fee was removed. She will not be receiving a customer service concession. There will be no other adjustments. Attached is the Final Move Out Statement Thank you Consumer Response /* (3000, 22, 2022/07/28) */ This is in regards to the last statement closure sent out on July 14th. This email is consistent from the previous emails still no communication from management at all. As I reviewed the statement, management (Southridge) indicated charges from the month of March/April 2022 for utilities/service fees at the amount of $470.53, and they were already paid. I'm not sure why that would be included for a double charge for closeout. March and April were completed and paid in full total with receipts and statements to provide. Also for the carpet to be a balance of $500 for the front door way (entrance) cleaning and not replacement is outrageous. I would like to see the receipt stating the carpet being replaced. A carpet cleaning can range between $175-$350. The carpet was not replaced, it was a cleaning from what I was told. I was told that the carpet is not replaced until every 3year tenure also written in the contract and at the time of my holding of the property it has not been 3years. I have been in communication with the Rent Recovery Solutions (Keri Washington) and management continues to process incorrect documents and numbers of closure. Southridge has been very inconsistent on time management and communication for this process to be very Displeasing, Disrespectful, Unfairly, and Pure Unacceptable. SouthRidge has held a property for 30days after the proper date of closure of May 5th and charged an extra month of fee's and/as in the previous months of March and April. Without the tenant (myself) having keys to the property after the 4th of May. South Ridge has sent a closing statement on June 6th without responding to the request of a walk through with the tenant after processing disclosure for the amount of 4992.00. SouthRidge automatically sent my account to collections (Rent Recovery Solutions) on June 8th. By law the time frame of sending a tenant to collections for outstanding bills was less than 45 days of requirement of completion to my account. From June 8th to this very moment I have been receiving back to back phone calls in regards to making a payment for settlement. I refuse to settle with incorrect information. I have sent disputes for incorrect information being processed and here we are almost 3months later and SouthRidge continues to be insubordinate to doing the right thing instead of making personal decisions to require money for mishaps on the behalf of SouthRidge. I would like for another statement of closure with the correct information indicating charges for May (only) closeout and damages. For management not to take the proper procedures, South Ridge management lack of communication has caused a huge headache for my family and I under personal decisions made and/or created from the SouthRidge front office. The lack of knowledge on professional and/or experience from the employees of SouthRidge TI communities is affecting the public. Please respond via email *************@gmail.com. Business Response /* (4000, 24, 2022/08/03) */ In regards to ********* *****, we will not be making any additional changes to her account. We have included a copy of her entire ledger which shows no duplicate charges as she claims. We have also included a picture of the state of her carpet at time of move out which required us to replace it. We have also included a copy of the carpet replacement invoice to show that the total cost of the carpet was $2008.14 but as you see on her ledger, we only charged her a prorated amount of $502.59.

• Initial Complaint

  05/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Apply for apartment at pointe at norcross. Was told my application would not be accepted and if I wanted a refund for my application fee. I choose to get a refund. I have yet to receive a refund. The apartment complex is now closed permanently. Telephone number disconnected and no response from emails I've sent. I just want my money back

  Business response

  06/22/2022

  Business Response /* (1000, 5, 2022/05/24) */ We did mail out the refund check of $50 on March 23, 2022 to the property address as no forwarding address was available. Not sure why it was not received and the applicant called at the time. We can reissue the check by Mr. ***** supplying us with a proper address to send to. I have tried emailing him and also calling. Left a voice message on the number we had for him in the file and also on the email we had. Don't know if either are still good contacts for him. Until we can get a good address to resend the check to, we are at a stand still. We have sold the property as well. Thank you Consumer Response /* (2000, 7, 2022/05/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are willing to resend my refund check Current address is ****************************** XXXXX

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Firstly, before I even moved in Copper Lodge they told me I could not move in the unit I put a deposit down on because the tenants decided to stay. Second, the day my lease starts 2/18/22 I am informed via email that I could not move into that unit because the last tenant turned in their keys the previous night. After, I contacted corporate and then they magically found a unit that was upstairs (I originally put a deposit on a downstairs apt). As soon as I move there is no hot water for 5 days. Then on 4/18/22 I notice my AC wasn't working properly. I tried to cook and my AC rose to 78 degrees so I put in a maintenance request. Nothing was ever done. Fast forward a few weeks, around the end of April and beginning of may 2022, my AC isn't cooling below 80. There's a heat wave right now. It got so hot in my apt that it got up to 86 degrees. They came in here several times measuring the temperature of the air blowing out, but that did nothing. There isn't enough cool air to regulate my very small 640 sq ft apt. They see that there is nothing wrong with this. I have been complaining since 4/18/22 until this day 5/18/22 and they cancel my maintenance requests and don't respond to my emails. I work during their business hours so I am not able to come in and speak to them face to face. Regardless, this is the worse apt complex I have ever lived in. Customer service and sense of urgency is lacking. Now my electricity bill is $200 for a 640 sq ft apt, where my friend who also lives in the apt has a $60 electricity bill for a 710 sq ft apt. This is unacceptable. I have an animal in the apt that I am constantly worried about because of their malfunctioning equipment. Living here is the worst experience with an apt complex I've ever had.

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/05/26) */ Good morning. It has been confirmed that the system is less than 4-years old and all readings taken showcase the system operating properly. We are reaching out to a 3rd party vendor to assess the system further. We will prepare an official response after we receive the assessment from the vendor. This may not be able to get scheduled before the June 2nd deadline since we also have the Memorial Day holiday so requesting additional time for a final response please. Thank you TAYLOR ********** Manager, Customer Relations **** Executive Circle, STE *** Irving, TX XXXXX P: ************ ***********@TICommunities.com Consumer Response /* (3000, 13, 2022/06/12) */ ***Document Attached*** This complaint has not been resolved. It is 6/12/22 and it's 81 degrees in my apt!!!!!! My ac was never fixed and was told it was "functioning properly" which clearly it is not! Business Response /* (4000, 17, 2022/06/30) */ Sorry for the delay in our response: In addition to the 3rd party vendor that completed a full diagnostic while the resident (customer) was present which resulted and supported our previous findings of the air conditioning unit operating properly with no further action required. We then inquired another 3rd party vendor's opinion by completing another full diagnostic on June 10, 2022, which rendered the same findings that the system is operating properly with no further action needed. This was communicated to the resident (customer) and since then the resident has provided a notice to vacate with a move-out date of August 1, 2022. This will be our final response on this matter. Thank you.

• Initial Complaint

  05/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am leasing a property in Ft. Washington Maryland called Glen Rock Landing. Which is owned by TI Communities. First I want to mention the ladies that work in the rental office are rude and disrespectful. Someone tried to break into my apartment. My neighbor was letting her dog pee on the balcony which in turn caused pee to be all over my balcony. My package was stolen. My washer and dryer is basically hanging on by a thread. My bathroom sink is still clogged up even though it was "supposedly" fixed. The rental office never responds to my emails. I was told by the assistant property manager they would send maintenance to pressure wash the dog urine off my balcony which still has yet to be done. They expect us to pay rent on time but they treat us like second class citizens. I tried to reach out to TI Communities my self but apparently they put a block on the email. So every email gets kicked backed. At this point I think I may need a lawyer. Someone came to visit from TI communities to do a "walk through" but all He did was look in my kitchen and asked if this was a one bedroom. Also my kitchen and dinning room light went out as I am submitting this complaint and was told by the rental office This is not a emergency.

  Business response

  06/08/2022

  Business Response /* (1000, 5, 2022/05/11) */ all items have been completed at the satisfaction of the resident with the exception of the washer and dryer knobs, as we are waiting on the vendor that services these appliances to have more inventory in stock. Resident is aware of this and has stated she is ok with this delay. Consumer Response /* (2000, 7, 2022/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) The property manager Dakita as well as ms b****** and ms ******. Have worked to resolve my issue!!

• Initial Complaint

  03/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  2019-2020 I rented from Westlake. For 6 months there was a major kitchen ceiling and wall leak from upstairs that was never fixed even though I was informed of mold by maintenance. Also alot of plumbing and electrical issues. I had NO air for a week in 110 degree heat. (all work orders) .Yet I still fulfilled the lease time then moved to a better apartment. Now it seems they reported to a Rent Recovery XXX-XXX-XXXX, a move-out statement stating I owe $245 for cleaning fees. Yet they never fulfilled "their" part of the contract for a safe dwelling during my stay. They should ALSO be held liable and absorb this cost!

  Business response

  03/31/2022

  Business Response /* (1000, 5, 2022/03/03) */ This move out happened in 10/31/2020. She made a $75.24 payment on 11/20/2020. She has a balance that was written off in the amount of $245 for carpet clean and stain removal in the amount of $150, full clean for $95. This account is in collections for monies owed. For this former resident to come back to us over a year later is unacceptable and if she had an issue with the Final Move Out Statement fees at that time, then she should have addressed it then. She made a payment and that states she accepted the FMO statement and the fees owed. We will not adjust these fees and she needs to pay the remaining balance to the collection agency. We made all necessary repairs and this statement has nothing to do with any repairs but everything to do with the condition the unit was in at the time of move out. Attached are price sheets for the cleaning and carpet shampoo. She was billed the $95 for cleaning and is proven with the attached invoice. After researching, it was discovered that carpet was replaced on 10/10/2019 before the resident moved in on 10/24/2019. Carpet was replaced again on 11/10/2020 shortly after her move out for an expense of $797.50. She would be responsible for 4 years of carpet life as we base replacements on a 5 year term. The FMO should have been revised to show a charge back totaling $638 ($797.50/5=$159.50 x 4=$638) for the pro rated charge back of 4 years vs the $150 carpet stain charge. So she actually is paying a lot less for the carpet issues than we should have originally charged her. Revisions on the FMO can be proven and justifiable based on the supporting documentation provided. The charges will stand as is. Thank you Consumer Response /* (3000, 7, 2022/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1. A final statement was never given. 2. None of their serious shortcomings were addressed. 3. Horrible management and maintenance. Business Response /* (4000, 9, 2022/03/10) */ We have attached proof of the carpet condition at move out, we will not be removing this charge. We will however, remove the cleaning fee in the amount of $95 from her account. Her new balance is $150 for the carpet. We will contact the collections agency on this change. You will also see a list of email chains stating that we put a window unit in the apartment while we waited for the breaker to be changed out. Also proof that we tried on several different occasions to enter the unit but was not able to do so because of either a dog loose or someone inside the apartment not answering the door. Proof of final statement being emailed to the two email that were on file and proof that the resident logged into her portal and could see her final statement. Proof the final statement was downloaded to the resident portal. We have also attached any an all evidence we have on this unit. We will not be entertaining any further discussions on behalf of this unit with Ms. ******* as we feel we have justified the charges and have willingly reduced charges as we have seen fit. Thank you. Consumer Response /* (4200, 13, 2022/03/14) */ There is one change to make of record. They DID NOT put in a window unit. "I" purchased it and installed it.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was in a contract with this leasing agent for a year under the Section 8 voucher my portion of the rent was 156 around the time the lease was up in November of 2021 in September they had an annual inspection done by Section 8 and they failed the first inspection they gave them another try and they failed it again so I was told to move my section eight that were going to give me a new voucher they're not paying them anymore they're not going to pay them for November but I'm only obligated to pay my portion of the rent which was the 156 but I paid that out of rent assistance that I got in August which left me with a 468 balance which will cover September or October and November rent of my portion so when I moved out I didn't move out to January 4th I turn in the keys and I have them admit that they waited two days after I moved out in retaliation and filed a eviction behind my back and the servant from the Constable was sitting at the post office I didn't get it in time and they filed for November rent saying I owe them for November rent and December which I only feel I owe them for December and they also feiled eviction even though I moved out 2 days prior so now I'm having a hard time getting a apartment to approve me everyone is denying me because of this below I sent pictures of our emails of her proven to move my move out date January 4th they got that wrong and I got them recorded when I went in the office so she had to fix that date but they still file eviction after I left Jan 6th and judge signed I owe 1880 and I only owe 940 November rent no paid due to there failed inspection

  Business response

  03/14/2022

  Business Response /* (1000, 5, 2022/02/18) */ In the matter of ***** *******1- Resident held over causing us to lose a lease and were forced to file eviction for non-payment of rent. Office attempted to call including several visits were made to the apt door without a successful contact. NTV sent to resident on 11/12/2021, Filed on 12/29/2021. Westlake Villas lost income as the an applicant was only saved by honoring the quoted rate in another unit while continuing to lose income on the unit Ms. ******* was occupying without paying rent. 2- Ms. *******'s move out date was continuously changed as she continued to remain in the unit and failed to move out. She did communicate to Jovie (leasing consultant) she was not moving out until she was evicted. 3- Someone other than her, dressed in a police uniform dropped off keys requesting her unit number and using his position as a public servant as a form of intimidation and was witnessed by another staff member (ACM). The unit number was not disclosed and the move out date was updated. 4- The now former resident has sent multiple emails regarding her balance and has threatened to gain legal counsel. Due to the manner of move out, her file has been sent to collections and all communication has seized. Her unit was left with 2 broken windows, broken doors, door jams, holes in the wall, carpet damage resulting in carpet replacement and trash out. The total unpaid charges total $7,411.49. Contractor invoice is attached in her file as she contested the charges after moveout. 5- After she stated she had legal counsel, she came in and stated she moved into a better place. Due to her statement regarding legal counsel, communication was very limited on the subject. The record will stand as is. Thank you

• Initial Complaint

  12/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 10/1, the former property management company ********** Management) of the ******* *********** at *** W ******** Dr, Palatine, IL informed me that my last month of rent would be $425.48 plus utilities. I made this payment, and then moved out. I also sent statements from when I made a security deposit, and typically any owed funds would be retained from that. I attached an email of them telling me this is my final payment and statement from my bank showing the payment. TI communities then took over the property and has been attempting to collect additional funds from me without explanation as to what these funds are for. I went in and sat with them and showed them all of my records and how my account should be at a zero balance, and they agreed to get it taken care of. All that happened was they lowered they amount they want to collect. I have reached out multiple times by phone and email (I have several emails to them asking for an explanation of the money owed) and they have not once responded to me or called me back. They are stating I owe $380, with no explanation as to what this is for. In the emails attached you will see I was reaching out to a Jennifer ******* who works for TI at the clayson.

  Business response

  02/17/2022

  Business Response /* (1000, 5, 2021/12/22) */ As of 12/21/22 we have edited the Final Move Out Statement to reflect the new balance still owed by this former resident, *** ******. Her original balance owed was the $380.20 as of 11/1/21 and the new Final Move Out Statement is not at $84.49. We have sent the updated FMO statement to Pay Ready. Ms. ****** will need to reach out to them to pay her balance of $84.49. This is the final revision we will be making. I have attached all the documents to show this revision as well as a copy of her full ledger at the time we took over and the time she moved. Thank you Consumer Response /* (3000, 7, 2021/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As state previously in the complaint, as well as in emails sent to TI Communities, and in person- I paid the full balance owed to Marquette Management. They had not adjusted the amount owed (a full month's rent for October) to account for the fact that my move out date was 10/10 and the rent was pro-rated. When I discussed this with the previous account- ******* ********** she told me to pay the pro-rated amount plus utilities and the rest would be adjusted. This never happened, and TI Communities is now trying to collect for a full months rent that I do not owe. They can't explain what I owe them for, because I do not owe them. The amount should be zero, and nothing else. I paid my balance. I will attach the letter for notice of move out that was given at a 60 days notice, and the email exchange between myself and the accountant Melissa from Marquette Management once again to prove this matter. If they would like to prove what I owe them for, I would like specific written out documents accounting for what it is that I owe, as they have retained my security deposit as well with no explanation or willingness to discuss the matter with me personally. Business Response /* (4000, 9, 2022/01/04) */ As stated in our response regarding her balance, we will not be making any further revisions. We have revised the original FMO and she needs to contact the collection agency on the remaining balance. I am sorry she is dissatisfied but we have assisted in this manner and have made the adjustment. No further deductions or adjustments will be made. Consumer Response /* (4200, 11, 2022/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Continued Failure to explain what the money owed is for. If my balance was paid in full, where did these charges come from and what are they for. No one seems capable of explaining this to me.

• Initial Complaint

  10/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For our apartment at Westlake Villas, we wrote out a list of repairs needed on our paper move in worksheet section of the lease agreement. We handed it in to the front office and was told by a staff member that they would handle the work orders promptly. We also sent them as electronic work orders through the resident portal. We got confirmations from the web app through email that they have been received and then later, notified that a few of them have been completed despite never having any such visit from the maintenance staff. A week goes by, and I reach out to the leasing associate who told us to reach out for help on anything. She tells me in writing that she will tell the maintenance staff about the issue and that they will have pest control come out "next week" and submits a new work order. Next week comes by and still no visit was made. By the following week, we visit the leasing office to describe the issues and they say that they couldn't help because they didn't have a copy of our apartment key to get in, yet we were never communicated with about this and that the leasing official who helped us before is no longer working for them (mysterious disappearance?). Then they request to make a copy of the apartment front door key for the maintenance staff to enter and the leasing manager tells us that they will start work on the repairs that day. We waited at home all day and noone visits. My boyfriend had suffered from vertigo at work because of repeated sleep interruptions by noise of the pests living in the attic space above our apartment. We had requested pest control to assist with inspecting and removing them by submitting a request during the week of October 11, 2021. (Other needed repairs include, but not limited to: The kitchen sink garbage disposal not working, the chimney leaking during rainstorms, the oven door being loose at a hinge and falls off when opening, and the dishwasher is loose and only works if tilted forward to start the cycle.)

  Business response

  12/29/2021

  Business Response /* (1000, 5, 2021/11/05) */ Unit **** Westlake Villas Resident: ******** **** Work orders: When a resident enters multiple work orders individually, we will cancel them and add them all to one work order. In this case work order *******. We communicated this to the resident and thought they understood. There was a rood leak near the chimney. They were updated on 10/29/21 (Friday) that the contractor would be out on Saturday 10/30/21. Our lead maintenance was onsite when the work was completed. There were indeed work orders still pending at that time. Fireplace leak reported 10/26 and completed 10/30. Pest Control work orders are marked completed with a scheduled date for their update. They will be putting trap up on Monday. On 11/4 Maintenance was in the unit and as of today 11/5 maintenance has submitted the work orders as completed. Please see attached for that. At this time, all should be done in Unit **** with the exception of us following up on the pest control after traps hav been in place a few days but we are always more than happy to address any issues if there are other things not completed. Resident just needs to submit a work order. Thank you

• Initial Complaint

  10/24/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Since Sept of 2016 we have had major floods in our unit of raw sewage...ceilings have caved in, both bathrooms showers fill up with sewage and floods our home, when running the AC or heater it smells so bad like raw sewage we have been living over a month with raw sewage in both showers and floods I have been tested twice from my lung dr with blood and spit specimen that I have twice been positive with Fungi and now doing a third test but still nothing is being done we have to go to an empty unit to take showers it's very inadequate living I have so many pictures and videos of this problem that it will not allow me to upload more then 3

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/10/27) */ Community Director has had the vendor/contractor out to service this unit. Please see attached work invoices. All has been completed. Community Director spoke with Ms. ****** to confirm all is working properly and reported that her tubs are both working correctly. There have been mainline issues with that unit but all is repaired now. All surrounding units are working properly and draining properly as well. We have completed all repairs and resident has also stated all is working. Thank you Consumer Response /* (3000, 7, 2021/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes they had them come out and fix sewage problems but we have sewage gnats really bad and still have not had a mold test done with all that sewage floods and many days no one answered the emails or phone for the floods so it just would soak into our carpets and vinyl floors along as with the baseboards...there are still drywall painting and cabinets that needs to be fixed that was damaged during this whole situation that we dealt with for 5 yrs and this time since Aug 2021...it still needs to be fixed and the whole problem needs to be resolved Business Response /* (4000, 9, 2021/11/12) */ as of today 11/12/21: Resident has approved work to be done today on the cabinets. We are still working on the gnat issue but we have sprayed so we will have to get with the vendor to see what else can be done. Will have to update once we have that resolution. The drywall was repaired and painted in all locations. In regards to the "mold" test, we are still waiting approval from upper management to have that done, will update once I have more definitive answers. Thank you

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