Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Wildfires across the Los Angeles area are expected to become the costliest such disaster in U.S. history. As victims cope with the aftermath, it is crucial to stay vigilant against opportunistic scammers. In addition, those wishing to help by donating money or supplies should carefully research organizations before contributing. BBB offers guidance to protect both victims and donors. Copy and paste the following URL for helpful tips: bbb.org/local-bbb/bbb-of-los-angeles-and-silicon-valley
Share
Business Profile

Heating and Air Conditioning

Texcellent Heating & Cooling LLC

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

26 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Melisa E

    5 stars

    11/22/2024

    Terry over at Texcellent is awesome! My AC is OLD and went out late in the evening and didn’t think anyone would be able to come out late to fix it but Terry came out and was able to diagnose it being a seized fan motor. Not only was he able to diagnose the issue but was also able to get me a replacement motor by the end of the day. Really appreciated how he didn’t pressure me to replace the whole system and instead provided me the option to fix my current unit. Will definitely be replacing my AC unit with Texcellent once my current AC finally dies.
  • Review from Mary H

    5 stars

    09/22/2024

    Texcellent A/C provided prompt, courteous, professional service. I appreciated the technician keeping me informed of their arrival time. Upon arrival he checked out my system, completed troubleshooting, and explained to me I had a bad capacitor. He had a replacement in his truck, installed it and everything worked great. During my service he explained everything that he was doing, part estimate, and answered my questions about my A/C system. I was very happy with the repair and I highly recommend this company.

    Texcellent Heating & Cooling LLC Response

    09/24/2024

    Thank you for taking the time to share your experience with Texcellent A/C Service. We are glad to have been of service.
  • Review from Brandon C

    5 stars

    08/16/2024

    Excellent professional service. I highly recommend this company. Best in the Houston area.
  • Review from Jai-karan G

    5 stars

    07/12/2024

    Great service. Friendly and does not over charge. Will definitely use again

    Texcellent Heating & Cooling LLC Response

    07/14/2024

    Thanks for taking the time to share!
  • Review from Briscoe C

    5 stars

    05/31/2024

    After another service provider installed the wrong part, the team at Texcellent Heating & Cooling came to the rescue. I have no hesitation in recommending them to my friends and neighbors.
  • Review from TRENDSTAR R

    5 stars

    05/23/2024

    Difficult job, but the Texcellent team made two trips out to ensure successful completion. Terry and his team are clearly committed to excellence, as the technical subject matter expertise, customer communication, and dedication to customer satisfaction are second to none. Highly recommend.
  • Review from Vincent H

    5 stars

    05/19/2024

    Extremely professional Showed up after hours on a Sunday Evening! Very polite and informative! Easy payment plans customized for my 90 year old mother!
  • Review from Sherri T

    5 stars

    05/10/2024

    We've used *** for many years, but their service is AWFUL! After reading some reviews, I chose to contact Texcellent. I was super pleased with the service. They got us scheduled right away, arrived during the time frame as set, and called/texted before arriving. Will definitely use them again!
  • Review from Kimberly C

    5 stars

    04/06/2024

    Excellent customer service and very knowledgeable! Communication skills are exceptional

    Texcellent Heating & Cooling LLC Response

    05/16/2024

    Thanks for sharing!!
  • Review from Elizabeth F

    5 stars

    03/27/2024

    Excellent customer service! Terry explained everything thoroughly and worked pretty quick. I’m definitely doing their membership program!

    Texcellent Heating & Cooling LLC Response

    03/28/2024

    Thanks for taking the time to share Elizabeth!!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.