Business ProfileforTexas Lawn Sprinklers

Way over priced. I still went with them. After few weeks had issues. They refused to come back to fix for the repairs they did. They said they will again charge service fee for that. Few days later, when I called them back they said they don't want to do any service for me. Such a worst customer service and I would not recommend to anyone.

Another name has submitted the complaint listed above, but this complaint is in response to our customer ******************, whom we serviced at his rental property on March 9th, 2024. We did a complete assessment of his system the day of service. We made several repairs to the irrigation system and had to replace the controller since it was not functioning and was keeping the system from coming on. All of this work was approved through our estimate portal, in which the customer also made the required 60% deposit. Once the initial repairs were made, we could now determine if any other repairs were needed after the initial maintenance since the system was now functional. The technician submitted the additional repairs to **************** through the estimate portal on the day of service. After the system check and the estimate were sent, we never got the approval for the additional work. Several weeks passed, and the Female tenant called us directly asking if we would make the extra repairs and that they did not want to upset their landlord; we explained that **************** had not approved the additional work therefore we could not move forward. About a week later, a Male tenant called and explained that the same issues that we had submitted to **************** were preventing the system from functioning correctly. We explained to him, as we did to the Female tenant, that we have not received a response from **************** and that we cannot move forward without an approval. The tenant replied that **************** has a system where he pays for half of things and someone else pays the rest. We have spoken to ***************, and he is having trouble understanding that his system still requires additional repairs, which is why we sent him the estimate for the additional repairs. We explained to **************** that we could not warranty the system since the additional repairs (which are crucial to the functionality of the system) had not been made. We can provide recordings of *************** and the tenants speaking with our office staff to provide evidence that this complaint should not be directed toward Texas Lawn Sprinklers and is unwarranted.