Business ProfileforNextlevel Logistics USA

On July 12, 2023 I started my training with NextLevel Logistics and paid for my plan (that has not been activated). Included in the price is the setup fee and the fee to use their software. On July 14, 2023 I completed my training, but my program was saying I only was 96% completed. I contacted the email address on the website on July 15, 2023 about this issue. I didn't receive a response. I then contacted the *** on July 24, 2023 since it was getting closer to the "start date" (July 27th is the start date and I was told if I did not have everything completed I wouldn't be able to start) and I have yet to receive a response or any instructions for the start date. She emailed me back and asked for screenshots of what I was talking about. I promptly sent a response with screenshots and have not received an answer. I emailed again on July 26, 2023 looking for answers since today was supposed to be my start date. After a lack of communication I decided to reach out to the sales department for a refund. I have not been contacted by anyone. You would think someone would reach out being that I completed onboarding paperwork with all my personal information, direct deposit information, etc. Also being that today was the "start date" you would think I would have received a response. This company has been unprofessional and unreliable. I am requesting a refund.