Business ProfileforWorld Car Nissan/Hyundai

Friday, December 29, 2023, I bought a New 2024 ******* Palysade xrt with less than 60 miles. ***** driving on the 3rd day Monday, January 1, ************************************************************************ something underneath, the info on the dash was saying to release the parking break and the steering wheel proceeded to lock I ended in the middle of a busy street as we tried to turn the car completely shut off and it would not take the gears much less not able to go in neutral so at least I could push the vehicle out of the way and nothing happened . 10 days in and we had not heard from the dealer about the diagnosis Another ***** days pass and heard nothing about our car. We maid a call to the manufacture and they opened a case since it shouldnt have taken this long for a diagnostic, come to find out dealer and manufacture said it would take up to 7-10 weeks for a diagnosis. By this time my first payment is due. I called my bank who approved the loan and let them know about this. They suggested we let the dealership know we demand a buy back. The manufacture agreed but again no communication as they would call us back to what needs to happen next again no call no email. We got a hold of manufacture and they explained the process and that it would take time, after weeks and now months we receive a bogus offer that they want us to sign: they pay only value of the car and stated we would owe them a difference of $2400. We rejected this offer and went back to the dealer and spoke to the manager. He verbally agreed that that was unfair and would get ******* to pay the full amount and we requested our down payment back plus our 1st month payment since we hadnt had the new car he agreed to add it, again weeks have passed by and nothing has been done. It is now Friday February 23, 2024 and going on to a second payment with no resolution.