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Complaint Details
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Initial Complaint
10/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have tried on numerous occasions to cancel my insurance policies, having done exactly as the company told me to do. I cancelled them via an emailed letter to both the insurance agent and the company directly, and a month later, they said they hadn't cancelled anything and were still sending us bills. I want my insurance policies cancelled and I want to be refunded the amount I paid after I submitted my cancellation request in writing.
Business response
01/05/2023
Business Response /* (1000, 5, 2022/10/25) */ Contact Name and Title: Blythe R. B****** Contact Phone: 405-270-1104 Contact Email: brb******@globe.life Dear Ms. ********, Thank you for your complaint. Your message has been forwarded to me for a response. I regret the difficulty you have had with cancelling your policies. Please provide additional information so that I can locate your policies, such as the policy number, or the name, date of birth, and zip code of the Insured or Owner of each policy. Please refer to your policy contract or a premium billing statement for the policy number. Feel free to email me directly with this information so that I can provide a substantive response as soon as possible. Respectfully, Blythe R. B******Initial Complaint
10/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
For over 25 years I paid $29.12 every month for a $20,000 policy when I received my premium for for this month I noticed my insured amount was changed from $20,000 to $10,000. When I called to find out what happened, they informed me I had a rider that expired and cut my insurance in half. I told them that was ridiculous and why didn't they inform me of this in writing. The never answered and hung up on me.Business response
12/29/2022
Business Response /* (1000, 5, 2022/10/18) */ October 18, 2022 ****** **** 295 W. 150th St. #31 New York, NY XXXXX Re: BBB Case #: XXXXXXXX Consumer: ****** ****, Sr. Dear ****** ****, Sr.: Your policy is a $10,000.00 Modified Premium Whole Life insurance policy issued September 8, 2000. Two (2), $5,000.00 20-Year Term Life Insurance Riders were subsequently issued effective September 8, 2001 and December 8, 2001, respectively, which increased your total coverage amount to $20,000.00. I have attached copies of the policy and riders for your review. As specified by the terms of your Riders (See Rider Specifications, Rider Expiry Date - Page 1 and Termination - Page 2), the Rider issued September 8, 2001 expired/terminated on September 8, 2021 and the Rider issued December 8, 2001 expired/terminated on September 8, 2022. Billing notices mailed to you upon the termination of each rider reflected your reduced coverage and reduced premium amount due. We are unable to reinstate the expired Rider coverage. Please contact our Policy Services Department at (XXX) XXX-XXXX to discuss eligibility and requirements for adding additional coverage. Respectfully, ***** A. *******Initial Complaint
08/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
All paperwork has been faxed from the surgeon's office and confirmed via fax receipt, yet New York global life solutions Formally known as Cigna ( case manager ******) not processing the paperwork to complete the short term disability process. The surgeon's office and myself have completed everything thoroughly, signed with the receipt that the fax's had been received yet ****** my case manager and New York global life solutions formally known as signa will not move forward stating they did not receive anything.Business response
09/28/2022
Business Response /* (1000, 5, 2022/08/23) */ August 23, 2022 ******** ***** **** ********* *** Sun ****** AZ XXXXX Re: BBB Case #: XXXXXXXX Complainant: ******** ***** Dear ******** *****: It appears that Case #XXXXXXXX was submitted to Globe Life Insurance Company of New York in error, as your complaint references an issue with New York global life solutions, formerly known as Cigna. If this matter has not yet been resolved, please resubmit your complaint to the BBB with the corrected business name/information. Respectfully, Jason ** ******* Consumer Response /* (2000, 7, 2022/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Issue has been resolved. Disregard complaint.Initial Complaint
07/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My life insurance with Global Life (the former Liberty National) was procured through First Command in 2005. There has been over $15K worth of loans over the past 12 months taken out against my whole life policies decreasing my cash value I have invested. My loans continue to increase due to lack of checks and balances within the company's processes & employee negligence. The loans amounts as of June 2022: AXXXXXXXXX = $1,113 AXXXXXXXXX = $880 AXXXXXXXXX = $11,6868* (*Global Life never removed a requested loan for $8K although the check was never cashed, which should have been voided 6 months from date AXXXXXXXXX = $511 Apr 2021: Received statement from Liberty National with loans taken out against my policies. First Command representative, David Jenkins transferred my account information without my knowledge or authorization. May 2021: Liberty National rep. told me to rectify situation, send a letter to the Liberty National Premium Remittance Division to reverse the auto premium loans and send a check for $500, and complete a Bank Draft Authorization Form May X XXXX: Sent Remittance Letter and check #1412 for $500 via USPS Certified Mail, tracking #XXXX XXXX XXXX XXXX XXXX May XX XXXX: Certified mailed delivered and signed for* (*paperwork and check lost and never processed) May XX XXXX: Emailed completed Bank Draft Authorization Form to ************@globe.life and voided check #1358 as directed for auto draft payments* (*paperwork never processed) Sep 2021: Assumed everything was fixed, received another loan payment notification. Provided USPS Certified Mail tracking number to Liberty National (no response) Dec 2021: Emailed main customer service account, ************@globe.life, which is required to respond w/in 7 business days (no response) Jan 25, 2021: Requested to speak w/manager; provide all docs (no response) Apr XX XXXX: Liberty National supervisor, Kristie Toler said she would work on getting loans removed based on the evidence I provided (no response)Business response
09/22/2022
Business Response /* (1000, 5, 2022/08/10) */ Liberty National Life Insurance Company (the "Company") apologizes for the delay and any inconvenience this may have caused Mrs. ****, in processing the Automatic Premium Loan ("APL") reversals, as well as cancellation of the loan check, which were due to an inadvertent clerical oversight. Accordingly, we have reversed the APL's from four (4) of Mrs. ****'s policies, as well as removed and cancelled the loan check. Additionally, in November of 2020, we announced the marketing "rebrand" of Liberty National products. Liberty National Life Insurance Company is a subsidiary of Globe Life Inc. Thank you.Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took out a loan on my daughters policy I tried to pay they told me I canceled that is a lie they refuse to send documentation they're trying to make me restart the policy also they won't send my grandsons policy documentation so I can pay itBusiness response
08/01/2022
Business Response /* (1000, 5, 2022/06/15) */ Contact Name and Title: Elena M S********* Contact Phone: 4052701483 Contact Email: ems*********@globe.life Please find attached a PDF letter in response to case XXXXXXXX along with the listed attachments. Thank you, Elena M S*********Initial Complaint
02/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I dropped Globe Life insurance in January, They took my fee out still $69.00 & in February $72.00. Please credit my account back for both. Certificate.XXXXXXXXX Med Supp Plan **** Please take care of this and credit my account.Business response
03/23/2022
Business Response /* (1000, 5, 2022/02/28) */ Jason A. ******* Assistant General Counsel *** North ********* Ste. **** Oklahoma City, OK XXXXX d: XXX-XXX-XXXX f: XXX-XXX-XXXX *******@Globe.Life February 28, 2022 ****** ***** 16 Romeo Lane Commack, NY XXXXX ******@gmail.com Re: BBB Case #: XXXXXXXX Consumer: ****** ***** Dear ****** *****: This is in response to your complaint filed with the Better Business Bureau. Our Policy Services Department does not reflect a cancellation request received for your policy. At your earliest convenience, please forward proof of new/other coverage to my direct attention. Upon receipt, we will backdate the cancellation date and issue a refund of monies paid from January 1, 2022. If you have additional questions regarding this matter, please feel free to contact me directly. Respectfully, Jason ** *******Initial Complaint
02/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This life insurance is very unprofessional just a pity to withdrawn from them. Now>>>> my life insurance due on 02/18/2021. I always pay my insurance online every month . lately i can never log in . Every timie i try to log in it tell me you need to register so it sets me back . They have my email and all info for me and if i am late they call all over insead of notifying me first then try to use it against me . People forget so call me email me . They never did i cannot pay my bill dont know what happen bout contact customer service . Please contact them and let them set up my log in properley silnce they dont alert, i have no letter from them , no email no nothing i need to hear from them to pay my bill ASAPBusiness response
03/14/2022
Business Response /* (1000, 5, 2022/02/18) */ Contact Name and Title: Elena M S********* Contact Phone: 4052701483 Contact Email: ems*********@globe.life Please find attached a PDF letter in response to case number XXXXXXXX. Thank you, Elena M S*********Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I put an insurance policy four of them to be exact from Global Life Insurance company contacted them a lot of times to get change of beneficiary forms for months I've been asking them change of beneficiary form for months and they will not give them to me I am the owner of the insurance policies can you help me thank you one policy number is XXX-XXX-XXXX it's for policies all together thank youBusiness response
03/10/2022
Business Response /* (1000, 5, 2022/02/11) */ Contact Name and Title: Elena M ********** Contact Phone: XXXXXXXXXX Contact Email: ************@globe.life To whom it may concern, Please find attached a PDF letter in response to complaint XXXXXXXX and the requested beneficiary forms. Thank you, Elena M **********Initial Complaint
01/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In 2016 my father passed away in NY. They requested all his files since it was within 2 years and denied the claim. I saw that there was a lawsuit in NY for that time period but I never heard from anyone. I really question their ability to do this due to his reason of death. Just seems like they dont want to pay out. The other insurance he had at the time paid out and didnt request the amount of paperwork they did.Business response
03/04/2022
Business Response /* (1000, 5, 2022/02/07) */ Contact Name and Title: Blythe R. Bradley Contact Phone: XXX-XXX-XXXX Contact Email: *********@globe.life Please see attached letter. Additional attachments will be sent to your email address via secure link Share File. Respectfully, Blythe R. BradleyInitial Complaint
09/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On January 8th 2021 I sent $912 the Globe Life to pay for a policy number 00 three four G 9863 . When I mailed the money in the policy was no longer active so I'm due a refund of my $912 they have been holding my money all of this time and haven't called me and told me that the policy is no longer active I'm thinking that my brother is insured and he's not nine months is a long time to hold onto somebody's money I was told by them that they would give me a refund 30 days ago haven't seen a dime yet we're nearing 10 months now.Business response
11/23/2021
Business Response /* (1000, 5, 2021/09/28) */ Jason A. ******* Assistant General Counsel d: XXX-XXX-XXXX f: XXX-XXX-XXXX *******@Globe.Life September 28, 2021 ******* ******** ** ********** ******* *** Floor Newark, NJ XXXXX Re: BBB Case #: XXXXXXXX Complainant: ******* ******** Dear ******* ********: This is in response to your recent complaint filed with the Better Business Bureau. I attempted to contact you today via email at ***************@outlook.com, but your inbox is full and not accepting messages at this time. The Company issued refund check #XXXXXX, in the amount of $912.00, payable to ****** ******* This check was mailed to Mr. ****** at ** ********* ******* Apt. *** Newark, NJ XXXXX and is still outstanding. At your earliest convenience, please contact me directly to confirm Mr. ********* mailing address. Upon confirmation, we will stop payment on check #XXXXXX and issue a new refund check. Thank you for your time and consideration. Respectfully, Jason A. *******
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Get a QuoteCustomer Complaints Summary
47 total complaints in the last 3 years.
23 complaints closed in the last 12 months.