Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          National Income Life Insurance Company has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforNational Income Life Insurance Company

            Insurance Companies
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.89/5stars

            Average of 54 Customer Reviews

            Customer Complaints

            50 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/1/2012

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            National Income Life Insurance Company has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/17/2013
              Years in Business:
              24
              Business Started:
              1/1/2000
              Business Incorporated:
              11/29/1979
              Accredited Since:
              5/1/2012
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • NILICO
              • National Income Life
              • National Income
              • NIL
              Business Management
              • Ms. Kelly Kinser, Legal
              • Mr. Steven K. Greer, CEO
              • Mr. David S. Zophin, President, NIL Agency Division
              Contact Information

              Principal

              • Mr. David S. Zophin, President, NIL Agency Division

              Customer Contact

              • Ms. Kelly Kinser, Legal
              • Mr. Steven K. Greer, CEO
              • Mr. David S. Zophin, President, NIL Agency Division

              Customer Complaints

              50 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/23/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              My wife and I have been trying to cancel our life/accident policies (NY0719787, 88, 89) for several weeks, as we have purchased an IUL policy from another provider. My wife was placed on hold for over an hour, then told she needed to call back because the computer system shuts down at 4:00 pm. The following day, she waited on hold for 45 mins, just to be told that I would need to call and cancel the policies. Today (1/23/2024) marks the 5th time I have attempted to cancel our policies, only to be left on hold for an hour, until the line hangs up. We know we have no chance of being refunded for the redundant coverage that we've now carried for several months; but NILICO still continues to charge us for unwanted coverage, each month, and will not allow us to cancel.
              Read More

              Customer Reviews

              54 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lawrence W

              1 star

              03/04/2024

              I have not been able to receive cash surrender on 3 policies that were cancelled. Despite filling out the paperwork in a timely and proper manner, the checks have not been produced. Repeated calls have been made to ascertain the whereabouts of the checks, to no avail. After 2 weeks of it being told the checks are "in the mail" no check number can be produced. The customer service unit keeps repeating the same scenario over and over, without any positive outcome. I am know escalating this matter up the chain but doubt I will get any satisfaction.

              National Income Life Insurance Company Response

              03/11/2024

              ********, we're very sorry we didn't provide the service you expect and deserve.  This lack of service you experienced is unacceptable to ** and if this cancelation issue is still unresolved, please email us details of your experience including your name, policy number, and the best number and time to reach you at ********************************* or call us directly at our NIL **************** number **************.  We're sorry for the inconvenience this has caused you and look forward to hearing from you soon.

              Local BBB

              BBB serving North Central Texas

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.