Business ProfileforBluebonnet Motors Inc

Unprofessional, avoid to not be scammed. Bottom line they won’t refund your refundable deposit. They lie to you. Will tell you they’ll get back to you but won’t return your calls or voicemails. Will sell your vehicle from under you. We went with this dealership because they seemed nice and friendly. Booked an appointment ahead of time with a salesperson. Got to dealership and said sales person is no where to be found. They stuck us with a random one, Will Hancock. We ordered fine. We made sure to ask if the refund was refundable for any reason and if we could cancel the order. He stated yes it was refundable and to wait for car’s delivery to cancel. The time frame was 2-6 months. We ordered November 27, 2021. I was pregnant at the time and needed a new car to fit a growing family. Months go on by with no word from dealership and ford. It was forever stuck in “in production.” So we decide to cancel via email. Will said he couldn’t cancel until vehicle delivered. We waited ages, finally May 2022 we get notification that it will be delivered. We called to receive a refund. Will said oh it isn’t refundable, he can’t do anything but will ask. Weeks go by with no word so we call back. We asked to speak to some one that can help or is higher than him. He states he is the highest. We requested for our vehicle since the deposit won’t be refunded. He said we sold it already. We decided to try dispute our credit card company. It was denied because too much time has lapsed. We contact dealership again. Asked for a sales manager after I left a vague voicemail. Received a call back, I told him our situation. He said he would call back and look into it. Months go by. When you contact dealership and ask if refund is refundable they state yes. You leave a voicemail and they won’t return your calls. Now it is more than a year later no car, no refund, and no contact from dealership. Avoid this at all cost. They don’t care about you whatsoever