Customer ReviewsforAffiliated Workers Association

This company is a SCAM. An AWA agent called my daughter July 17, 2024, a few minutes after she applied for an appointment to get health insurance through Covered **********. My daughter was fooled by the AWA agent into signing up for a comprehensive health plan that covered vision and dental also. She gave the agent her bank account number - all the while thinking she was signing up for healthcare through Covered California - which made her more trusting than she should have been. An hour later when she realized she had been scammed she called to cancel and the agent told her she would have to wait 72 hours - to call back Monday. She also contacted her bank to prevent the company from taking money from her account.

Were very sorry for any confusion about this account. ********************** ***** is a non-profit association that provides access to resources and benefits to its members. We are unaffiliated with Covered **********. We are not an insurance company, and we are not the insurance agency that sold this to you. Your insurance agency of record is ****************** Advisors LLC. We are not the same company and we do not employ insurance agents. We have contacted our third-party billing administrator (TPA) to inquire further about your account. Of the 4 products on your account, only your *************** is a part of our association benefits. This product is underwritten by United Concordia but does not provide major medical insurance benefits. We apologize for any confusion. Our TPA confirmed your cancellation and has issued you a refund. Please check your email for the confirmation and allow time for those refunds to process with your bank. We are very sorry this was an unsatisfying experience and hope that you will find something that is better suited for your insurance needs.

We were sold this as health insurance coverage for my husband. This is not an insurance company and we were taken for $279/month. We tried to use it at CVS and also three different medical offices were all unable to find any information about this company. Therefore, we paid out of pocket for everything. From reading reviews this is a life insurance policy and I am not even certain that is legit. We filed an official complaint with **************** at the phone number given on the card. This was supposedly escalated to review for a full refund. However, we never heard back from anyone and we are wondering if this is a scam. I do hope that this company is looked into further.

We are very sorry to hear that this product was not what you wanted for your medical needs. Affiliated Workers Association ***** is a non-profit association that provides access to resources and benefits to its members. We are not an insurance company, and we are not the insurance agency that sold this to you. Your insurance agency of record is Legacy Health ******************* based in *******. We are not the same company. We have contacted our third-party billing administrator (TPA) to inquire further about your account. The AWA ********** level you were enrolled in included Accident and *********************************** underwritten by ******************************* but does not provide any life insurance benefits. We apologize for any confusion. They confirmed your cancellation as requested and have issued you a refund. Please check your email for the confirmation and allow time for those refunds to process with your bank. We are very sorry this was an unsatisfying experience and hope that you have found something that is better suited for your insurance needs.

This company is an exploitive scam. I called after just getting laid off and losing health coverage. The agent I had was helpful and assured me that: - I would never pay more than $30 for medications (including an expensive name brand drug I need)- telehealth medicine is completely covered (including my therapist appointments)- that I could continue to see my current providers for services like my chiropractor - I would be charged a federal fee if I didn't have coverage, so I should just buy this service.I found NONE of the following to be true. I was very patient working with my doctors as they researched FirstHealth and their plans. None of my providers had ever heard of them. I was given prescription and vision "discount cards" instead of actual coverage. These covered only a fraction of the cost of my medications, which caused me to forgo care. I had to pay out of pocket for all my providers. I tried looking through the First Health directory of approved providers, and MANY of the ones I called had never even heard of First Health. I couldn't even get to the affiliated vision website because the link was broken. My plan was very confusing to understand and eventually I realized I didn't have coverage for specialist doctors or emergency room care. And to top it off, I found out much later that I live in a state where you don't get taxed for not having coverage. Essentially, I threw money at a useless program because I was assured it was the best option for me during an incredibly difficult time. When I tried to receive clarity and ask for a refund for misleading services, I called numerous numbers listed on my "coverage" cards. When I finally got to calling **** a very rude agent refuted all my claims, gave false information, and hung up on me when I asked for clarification. Save your money and DO NOT TRUST THESE PEOPLE.

We are very sorry for any confusion about this purchase. Affiliated Workers Association ***** is a non-profit association that provides access to resources and benefits to its members. We are not an insurance company and the *******s you reference in your complaint were not provided through **** *** is also not the selling agency that you reference in your complaint or the sales agent who enrolled you. Based on your review, it sounds as though your primary communication was with this sales agent or his company. We have contacted our third-party administrator (***). They confirmed that you were primarily speaking to your sales agency. Your sales agency on your account is listed as **************************************** **************, based in *******. The *** also confirmed that your account has been cancelled as requested. There was only one *** ********** *******, which includes only patient advocacy, a prescription discount and emergency air transportation, on your enrollment. We have requested that this ******* be refunded. Please check your email for the receipts. These will show up in 6 amounts of $69.99. This was the price of the *** ******* which was included in the total you were billed every month for all your *******s. Please allow time for your cards issuing bank to process these refunds. They may not all clear at the same time. We again apologize for any confusion regarding your account and any negative experience you may have had.

I dont want to give this company any stars. Its not insurance coverage and it does not meet the guidelines to be in compliance. It states that on the bottom of the paper work but the company will say that they dont see that anywhere on their end. I called my doctor ******* They informed me that as far as the payor ID goes, it should not have letters in front of the numbers it should just be all numbers. Also on the card it shows the word member it does not show the word insured. On a legit insurance card it will show insured. The woman that signed me up made false statements. She also chose the plan for me and didnt let me pick and choose. She also did not let me look at the documents before hand but assured me and even looked all of my doctors up and said I was covered and they take my insurance. She never once said it was discounts. Theres no discounts. Theres no insurance. Places dont take the Multi PPO Plan. Hang up the phone, dont give them your cc#. I have spoken to customer service 3 times now. I got a call this evening and this person asked me why I was canceling and then started in on me. Took the focus off them saying I need to look up reviews on another company he said over and over again. If you ****** AWA ********************** the BBB investigating this company for fraud pops right up. SAVE YOUR TIME AND YOUR MONEY. DONT SHOP HERE, ITS NOT REAL!

We are very sorry for any confusion about this purchase. Affiliated Workers Association ***** is a non-profit association that provides resources and benefits to its members. We are not an insurance company. We do partner with carriers to offer access to insured benefits through some ********** levels in **** The AWA ********** you enrolled in does contain supplemental insured benefits, underwritten by *********************** as well as association discounts and resources. As indicated on your member materials, it should not be considered a substitute for major medical coverage. The sales agent that enrolled you is not affiliated with **** Based on your review, it sounds as though your primary communication was with this sales agent or his company. We have contacted our third-party administrator (***). They confirmed that there was only one call made to them. Your sales agency on your account is listed as BSA Health Consultants who are based in *******. The *** also confirmed that you have been refunded for this purchase. We again apologize for any confusion regarding your account and any negative experience you may have had.

I believe this to be a scam organization. They coax you with prices over the phone but they seem to write whatever they want in the long list of documents they send you for signature which does not appear to be what I agreed to. I believe they cheated me out of 4-months of super high payments that I do not believe I authorized. They have a different company on the billing statement that you cannot even find a number to so when you look at your bank statement you cannot even find who that charge belongs too. Its a sham company in my opinion.

We are very sorry for any confusion about this purchase. Affiliated Workers Association ***** is a non-profit entity that provides resources and benefits to its members. The sales agent that enrolled you is not affiliated with **** After reviewing with our third-party administrator (***) who handles the billing and administration for our association, it appears that two of the products you were sold were associated with *** a dental ********** and a telemedicine resource. After researching your account, the *** has found that you did call in December to cancel and were transferred to the selling agency during that process. The selling agent contacted them after you were transferred to their insurance agency and told the *** that you had decided to keep your account active. This was an unfortunate miscommunication that did result in you continuing to be billed. The *** has informed us that they have corrected that mistake and refunded you those payments, including the *** ********** levels. They sent the refund receipts for those 4 transactions to the email address you have on file with them. If you would like to contact them, their customer service number is ************. Again, we apologize for the confusion and hope that the refund has helped in this situation.

***************************** | Agent License: ********. This person is scammer and robbed $1000 from us. We had to switch our insurance because we kept getting screwed over in taxes, so we reached out for other options. That guy called us and told us a bunch of bull c*** about how this insurance covers everything. Well come to find out it covers absolutely nothing. I went to the pharmacy today to get my medicine that keeps me alive and was told that there were no pharmacy benefits attached to my plan. I called to figure out what the issue is and was talked to by a horrible person who refused to transfer me to a supervisor when I asked. Then log onto this website and see that everyone says the same thing. Now I have to worry about if I'm able to figure something out with my medicine until new insurance takes affect. We will be pursuing legal action towards the scam company unless we are refunded. Thank you for the life or death situation!

We are so sorry to hear of this situation. The Affiliated Workers Association ***** does not employ *****************************. According to the records on your account, he works for an insurance agency called BSA Health Consultants in ***************, **. We have reached out to our third-party administrator (TPA) and requested that these products be refunded to you. Again, we apologize for this experience and hope you are able to find something that is better suited to your medical needs.

Needed insurance because my husband had lost his job. I asked the broker several questions and he said I can look over the documents and cancel anytime. Stated your customer service department is award winning. Well that was determined to be a lie. Upon reading I realized this wasn't what I wanted or what i need!! I've tried to cancel this program several times. I've been hung up on, talked to disgustingly, treated absolutely terrible. If what you state is true and it's a month to month basis just cancel it!!! This company already got me for almost $500!! I just want it cancelled!!! Please help!!!

We are so sorry to hear that you have had a difficult time in cancelling your account. The ********************** ***** is not the entity that sold this to you and likewise is not who you were speaking to on the phone when trying to cancel your account. The insurance agency that is listed on your account is BSA Health Consultants. The *** is a completely separate entity from that insurance agency. We have been assured by our third-party benefits administrator that this account was fully refunded and cancelled as of March 5th, 2024, yesterday, at the request of BSA Health Consultants. Again, we apologize for the trouble you have had and hope that the refund and cancellation has settled this complaint.

After 29 years with the same company, my husband switched jobs, so I knew there would be a lapse in our insurance. I called this company in good faith to acquire insurance during the lapse. On October 10, 2023, they charged me $623.94 to insure my husband and I for the month of November. I informed them that I would not need insurance after that and they reassured me that it was a month to month plan and that I would only be charged if I called them. Each time that I attempted to create an account with my member number, the system said my number was not found. That is when I realized that I had been scammed. I tried to pay for my medicine and the pharmacy did not accept their insurance, this made it more evident that I had been scammed. Each time I attempted to call them I couldn't get through because they close early. I resolved that I was scammed and that I was done with them.On December 4, 2023 they charged me $603. 94. I called my bank to inform them of the scam and then I called Affiliated Workers Association/************. They said I had a 30 day free trial and that I needed to cancel within the 30 days and that I should have read the fine print. I questioned how it was free when they deducted $623. 94 from my account for the month of November on the first day that I joined. After several minutes of debating about this company and their ethics, the representative ************* and told me that he would refund my account for the month of December, then I received a letter stating that the insurance was cancelled, but they could not give me a refund. They assured me that I could continue to use their services. I attempted to make a doctor's *********** and they have never heard of this company. I plan to *** them and expose them with one of our local news channels. Law abiding citizens need to know that they are thieves. If I could give no stars I would have chosen 0/5. Buyers Beware

Were very sorry for this members negative experience. Affiliated Workers Association does not employ the agent that sold this product. He works for an independent insurance agency called ************** Solutions, *************************************************************************************, ************, ******************************** We apologize for the confusion this agent may have created regarding our 30-day free look period, which means members have thirty days from the effective date to review the program and make any changes or cancel to receive a refund on their initial payment. Our billing administrator has issued a full refund back to this member and emailed receipts to the email address on record. Please allow 3 5 days for those refunds to clear, depending on your banks processing times. Again, we sincerely apologize for this negative experience.

11/27/2023 They sold me a plan that is supplemental insurance and say it is normal insurance and try to make it look like it comes from the .gov website ,It says this is not health insurance on the id cards and in the fine print it says it is not health insurance that qualifies for the gov *********** it is a rip off and the should disclose the fact it is supplemental insurance. Once you try and contact them to get a refund you are stuck on hold forever. They want your money and that is it. They will claim it is not them but the two people in ******* that are pushing it on people. Its all a scam to prey on people looking for legit health insurance. I contacted the health.gov agency and they said it is a scam also. Ripped me off for 230 dollars I cancelled my **** and got a new one or they would continue to take my money.

We apologize that the **************** offered through *** did not meet your needs. We have processed a full refund and cancelled this enrollment, as requested. We appreciate your alert regarding the independent agent/agency that sold you this program. If you feel you were misled during the sales process, please visit **************************************** to provide an account and evidence as to what happened so that we can address this incident with the agent. We do not condone misrepresentation.

They are a fraud. They lied about a plan they sold me on October 17th, 2023 and I noticed once I received emails. I have been calling since then to cancel and they just hang up the call, transfer me endlessly or even say they are just customer service and can't cancel the plan. Liars, frauds, and misleading company.

We are very sorry for the trouble that this member had in cancelling her plan. We are not the company that sold her these products. Her sales agency of record is ID Training Programs, **************, ************************ *************************************************************************. The *** is an association and not a sales agency. We had no role to play in the sales process involved with this account. Likewise, the interactions she is recounting happened with the same above referenced insurance agency and not with the ***. According to our records, this member was fully refunded for this account on October 21, 2023, and the account has been cancelled. Again, we are very sorry for this members struggles with her sales agency and hope that the refund has resolved this complaint.