Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Motor Credit Corporation

  4 Gatehall Dr Parsippany, NJ 07054

• 

  Lexus Financial Services

  P.O. Box 4102 Carol Stream, IL 60197

• 

  Toyota Financial Services

  155 Pfingsten, Suite #225 P.O. Box 895 Deerfield, IL 60015

• 

  Toyota Financial Services

  P.O. Box 4102 Carol Stream, IL 60197

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 8th I was placed in the hospital with a mild stroke. I contacted their office on 1/21/25 for an extension. On 1/23/25 when I went back to work, I faxed over the paperwork that was sent to me. Between this time, I received numerous phone calls and emails about being late on the payment. On 1/28/25 I again faxed over the signed paperwork. On 2/3/25 I again contacted ************ about the faxed paperwork. I also received a phone call stating that my car was going to be repoed. I explained to that person the same thing, that I faxed over the paperwork on the above listed dates. I was told I needed to talk to collections, was transferred then hung up on. Keep in mind the calls and messages continued. On 3/3/25 I had a drs appointment of which my husband was with me. He got a call on his phone from your office. I explained YET again that the paperwork was faxed over and confirmed that it was received. NOT sure why it has taken this long to update my account at this point. This person asked me every question in the book, from who OWNS my phone to who OWNS my husbands phone and who pays the bill. I am not sure WHY this mattered at this point. She said she spoke with her manager and the account was noted. Again, not sure WHY it has taken over a month to note my account, with the phone calls back and forth, you would think at some point SOMEONE at this company would have already done that, AFTER I confirmed in writing from your company, the paperwork was received. This morning, I get a notification that mine and my husbands credit has been dinged as being late on this account. I do not appreciate this at all. This needs to be FIXED. This is completely unacceptable. I get that my account is not the only one they are taking care of, but I feel as though someone has dropped the ball and we are left to suffer. With the on-going medical issues, this is one thing I was sure I was not going to have to worry about, I was wrong.

  Business Response

  Date: 03/14/2025

  March 14, 2025
  BBB Case # ********
  ******** ******
  Account # **********
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ********
  ******.
  First and foremost, Toyota Financial Services (TFS) would like to thank Mrs. ****** for bringing her
  concerns to our attention.
  Mrs. ******* complaint stated that she believed that her *** account was being incorrectly reported on
  her credit profile due to a TFS error after requesting a 60-day payment extension.
  After a thorough review of Mrs. ******* account, we discovered that the 60-day extension was
  requested on 1/16/2025. An approval letter was sent to Mrs. ****** on 1/21/2025. At this time, the
  account was due for the 1/20/2025 payment and was not more than 30 days past due. The late marker
  was added to Mrs. ******* account due to a delay in the processing of the extension. Mrs. ****** faxed
  the signed extension form 1/23/2025.
  We will accommodate to Mrs. ******* request to remove the negative information that was reported,
  as we are required to report accurate information to the ***** A correction has been sent to the Credit
  Reporting Agencies (CRAs) and the update could take up to 45 days to reflect with the *****
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mrs. ************* bringing this matter to TFSs attention. If Mrs. ****** should have any further questions, she may
  contact our *********************** at **************, Monday through Friday.
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted
  by the customer. We do not control how or whether the BBB safeguards our response or the *** in our
  response after submission.

  Customer Answer

  Date: 03/17/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a cosigner on this account. I was unaware that the account has been past due numerous times per what has been reported. I have not been the person managing these payments and would like the "late payment" reports removed from my credit report. Moving forward I will be bringing this account to current and taking over the payments so this does not occur again.

  Business Response

  Date: 03/05/2025

  March 5, 2025
  BBB Case # ********
  ***** ****
  Account # **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC)by ***** ****.
  
  First, TFS would like to thank Ms. **** for bringing her concerns to our attention.
  
  After a thorough review of Ms. ***** account, we discovered that the information that **** has provided to the Credit ****************** (CRAs) regarding Ms. ***** account is accurate and reflects accurately with the *****
  
  Please know that *** makes every attempt to positively respond to all our customers; however, we are required to report all information accurately to the Consumer ****************** (CRAs) based on a customers payment history.
  Unfortunately,we are unable to accommodate Ms. ***** request to remove late payments to her tradeline as we are required to report accurate information to the *****
  
  Please know TFS strives for excellence in customer satisfaction, and we appreciate Ms. **** for bringing this matter to **** attention. If Ms. **** should have any further questions, she may contact our *********************** at **************,Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2021 ******* last month, beginning of the month. I am owed $323 from the cancelled gap insurance, and was told I would be recieving a check from *** within a few weeks. Flash forward to almost a month later, still waiting. When calling Toyota Financial Services on Feb 17th, I was told by their warranty **** that they cut TFS a check for my money, and to speak to them. Upon speaking to them, I was told it could take up to a month to recieve the $323. I want my refund from the gap insurance ASAP. It should not take a month to have a check mailed! My TFS account number is: **********

  Business Response

  Date: 03/04/2025

  March 4, 2025
  
  BBB Case#********
  Contact Name: **** ********
  Account Number: **********
  
  The **************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS by **** ******** regarding a ************* refund on her above referenced account.
  
  First and foremost, we would like to extend our sincerest apologies for delay in issuing the refund check. Our records indicate on February 20, 2025, TMCC/TFS received a check for $****** from the GAP Administrator. Since the account is now reflected as paid in full, TMCC/*** has initiated a refund check for $ ****** which will be mailed to Ms. ******** at the address on file in the next 3-5 business days.
  
  TMCC strives for excellence in customer satisfaction, and we apologize for delay in processing the refund check. If Ms. ******** has any further questions, she may contact our ******************** directly at **************, Monday through Friday.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliates.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned a car to the dealership around January of 2024. Received a letter on January 13, 2025 informing me I am owed a check for $921.83 for warranty purchase that was issued on September 10, 2024. This letter was the only communication I received that I am owed money. Ive contacted the number given on the letter and was told to speak to the bank, and the bank does not have contact information. I need my money. Its been over a year.

  Business Response

  Date: 03/06/2025

  March 6, 2025
  
  BBB Case: ********
  Contact Name: ******* *****
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding *************** request for assistance with the above-referenced TFS vehicle account.
  
  We thank our customer for bringing their account concerns to our attention. *** would like to properly address their request, and we appreciate their patience while we have reviewed your account.
  
  Our records reflect that on January 13, 2025, TFS notified our customer via mail that funds in the amount of $921.83 (check # ********) had not yet cleared our bank.
  
  The funds were escheated due to the check not being cashed; however, TFS is in the process of reclaiming the funds so that the funds can be issued to our customer. The funds will be expedited to our customer via ***** once they become available.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: TOYOTA MTR ACCT #: ***************** ***: $68,942 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 03/03/2025

  February 28, 2025
  BBB Case # ********
  ******* *****
  Account # **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ******* *****.
  
  First and foremost, TFS would like to thank Mr. ***** for bringing their concerns to our attention.
  
  Mr. *****s complaint stated that they believed their *** account was being incorrectly reported on their credit profile. After a thorough review of Mr. *****s account, we discovered the reporting data that is being furnished to the Credit ****************** (CRAs) by *** is accurate.
  
  Unfortunately, we are unable to accommodate Mr. *****s request to remove the negative information that was reported as we are required to report accurate information to the ****.
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mr. ***** for bringing this matter to TFSs attention.  If Mr. ***** should have any further questions, they may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***)as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS UNLAWFULLY REPORTING ON MY CREDIT ACCOUNT. THEY HAVE REPORTED AN ACCOUNT THAT I HAVENT AUTHORIZED AND THEY WILL NOT RESPOND TO MY MESSAGES, GIVE ME A COPY OF THE CONTRACT, OR TELL ME WHO IS INDEED RESPONSIBLE FOR OPENING THIS ACCOUNT UNDER MY NAME, THEY KEEP GIVING ME THE RUN-AROUND EVERY TIME I CALL THEM TO GET ANSWERS. They also violated my rights under 15 U.S.C 1681 Section 604 A Section 2:The law clearly states a consumer reporting agency cannot furnish a account without my written instructions I havent given these accounts written permission to furnish these accounts on my ********************** report

  Business Response

  Date: 03/04/2025

  March 03, 2025
  BBB Case # ********
  De **** ********
  Account # **********
  
  This is in response to the complaint filed against TFS Financial Services (TFS) by De ***** ********.
  
  First and foremost, TFS would like to thank Mr. ******** for bringing his concerns to our attention. After a thorough review of Mr. ********* account, we have determined that are reporting Mr. ********* account to the ********************** ****************** (CRAs) that is consistent with our records.
  
  Unfortunately,we are unable to accommodate Mr. ********* request to remove the tradeline for his account, as we are required to report accurate information to the ****.
  
  If Mr. ******** should have any further questions, he may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ****** UMAR, ESTATE Office of the Executor ******, ****************, *** NON-DOMESTIC February 22, 2025 To:Attorney General **** ***** And To:Better Business Bureau Subject: Final Demand for Compliance Cease and Desist ********************** Debt Reporting by Toyota Motor Credit Corporation Dear **** ***** and BBB,I represent the Estate of ******** **** as Executor. This letter serves to formally notify you of Toyota Motor Credit Corporations blatant disregard for our valid cease and desist order, and to demand immediate intervention.On December 12, 2024, Toyota acknowledged our demand to cease all communications regarding the alleged debt. Despite this, on February 12, 2025, Toyota sent a letter claiming that a debt is owedwithout any prior request for further correspondence. This violation of our cease and desist order is unacceptable.Furthermore, Toyota sold the alleged debt to ***. I have attached a notice from *** confirming the debt sale. In addition, the *** has accepted Forms 1099-A, 1099-B, and 1099-OID for both Toyota and TSI, proving that Toyota no longer holds any valid interest in this alleged debt.Toyotas continued attempts to collect on this debt are fraudulent and violate federal law, including provisions of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Their actions not only ignore our clear demand to cease communication but also cause further harm to the estates financial and reputational standing.I hereby demand that Toyota Motor Credit Corporation immediately: 1. Cease all further communications regarding the alleged debt. 2. Correct any and all fraudulent and inaccurate credit reporting related to this matter. 3. Provide written confirmation of compliance within 10 business days from the date of this letter.Failure to meet these demands within the specified timeframe will leave me with no alternative but to file a lawsuit in the **** District Court, and punitive damages.

  Business Response

  Date: 02/26/2025

  February 226, 2025
  BBB Case # ********
  ******** ****** UMAR ESTATE
  Account # **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ******** ****** Umar Estate.
  
  First, TFS would like to thank ******** ****** ************ for bringing his concerns to our attention.
  
  We have previously researched our records and have determined that the information reflected in our records is correct and we are reporting Mr. ***** account to the ********************** reporting agencies in a manner that is consistent with our records and the Charge-off balance is still collectable.
  
  Unfortunately, we did receive the communication to cease and desist communication from Mr. ***** but Toyota Motor Credit Corporation (TMCC) is required to by law to respond to all direct disputes.
  
  Please know TFS strives for excellence in customer satisfaction, and we appreciate ********** of ******** ****** Umar for bringing this matter to **** attention. If ********** of ******** ****** Umar should have any further questions, he may contact our *********************** at *************** Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer.We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Business have not respond to my identity being stolen and this has been on credit report

  Business Response

  Date: 02/26/2025

  February 26, 2025
  BBB Case#********
  ***** ******
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. ***** ****** regarding his claims of identity theft and credit reporting.
  
  Based on the information provided, we are unable to verify an active Toyota Financial Services associated with Mr. ******* However, we would like to properly address his concerns. We ask that Mr. ****** provides additional information (such as an account number, social security number, or vehicle identification number)which can be used to identify his TFS loan. If Mr. ******* concerns are not based on a Toyota Financial Services account, we ask that he refer this complaint to the appropriate business for review/response.
  
  TMCC strives for excellence in its customer satisfaction; we recognize that this is not the resolution Mr. ****** was seeking but hope that it provides adequate explanation of the resolution available. If Mr. ****** should have any further questions, he may contact our *********************** directly at *************, Monday through Friday.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliates.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandfather passed away and a vehicle was left to my father. The vehicle is paid off, but the lean was left on. My father has sent all the correct paperwork to have the lean release put in his name so the *** can release the title to him in **************. Toyota keeps sending the lean release in my grandfather's name which the *** will not accept. My father has requested over and over but they keep sending the release in his father's name who is passed away, but the lean release needs to be in my father's name because the title is in his name. Toyota keeps sending him in circles and he does not know where the title is or what to do anymore, no one will help him on a vehicle that they paid off.

  Business Response

  Date: 02/26/2025

  February 26, 2025
  BBB Case#********
  **** *******
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by **** ******* regarding the request for a lien release. First and foremost, we would like to extend our sincerest apologies for any frustration **** Fersacis father endured when contacting Toyota ************* regarding his lien release request. Secondly, please accept our sincere condolences for his loss.
  
  Our records do not reflect that Mr. **** ******* has been added as an authorized party,nor has been designated as a trustee to discuss contract details. To remain compliant with Federal privacy laws and any state specific regulations regarding the sharing of information, we are unable to disclose account information without proper authorization.
  
  We realize this may not be the response he desired, but we hope our above reply has resolved this matter amicably.
  
  TFS strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If Mr. ******* has any further questions regarding a lien release request, he may contact our ************************ Monday through Friday at **************.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliates.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14, 2024, my deceased mother her car was towed when I got pulled over.On April 26, 2024, I applied for a car loan with Navy Federal Credit Union ****** dollars that was paid to Toyota Motor Credit Corporation. I was supposed to receive a Tile for the vehicle after the payment, when I contacted Toyota Financial they said they would put in a request for the Tile of the car which the previous owner was my deceased mother who passed. I ended up taking responsibility for the loan. My dispute is I have been vehemently spoken, and contacted supervisors in the higher-up in Toyota Financial for a whole year now. I currently pay a monthly loan of $567.49 but cannot drive legally because the car isn't Titled. The *** requested to bring the most recent tile that was acquired in ******* without my knowledge that was ******* of now I'm in the process of consulting with a lawyer to get legal advice on what I could do next.I have paid over ***** and have yet to drive it.

  Business Response

  Date: 02/28/2025

  February 28,2025
  
  BBB Case: ********
  Contact Name: ******* *******
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ******* Sekyeres request for assistance with obtaining a title to a vehicle.
  
  The privacy of our customers is vital. *** respects the privacy of our customers and employs procedural safeguards to protect the confidentiality and security of our customers information. Our goal is to ensure we are in compliance with federal privacy laws and any state-specific regulations regarding the sharing of information. 
  
  Based on the details supplied in your correspondence, as an unauthorized party, we are unable to fulfill this request on your behalf.
  
  We respectfully request that the customer or the authorized party on the account contact us at the telephone number provided below to provide full authorization to discuss the account with you, or they may contact us directly to discuss the above-mentioned concern.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.