Business Profile

Auto Financing

Toyota Motor Credit Corporation

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints filed against this business, BBB only publishes the details for 25% of the total complaints filed.

Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

866 total complaints in the last 3 years.
310 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lexus Financial received a personal property tax refund from **************** in the amount of $232.32 in January 2025. Lexus Financial has already acknowledged receipt of the funds, but after numerous requests, I have not yet received the refund. Any assistance would be most appreciated. Thank you!
Business Response
Date: 04/08/2025
April 7, 2025

BBB Case: ********
Contact Name: ******** *******
Account Number: ***********

The ***************** of Lexus Financial Services (LFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and LFS regarding ******** ******** request for assistance with the above-mentioned LFS lease account.

We thank our customer for bringing their account concerns to our attention. *** would like to properly address their request, and we appreciate their patience while we have reviewed the account.

Our records reflect LFS paid the state of ********, ****************, on September *******, personal property tax in the amount of $302.66. (Includes decal/registration/license fees) The billing period was for May 1, 2024,through June 30, 2024. (Billed for 2 months). Bill/Prop# ******-2024-1.

Our records also reflect *** paid the state of ********, ****************, on November 26, 2024,personal property tax in the amount of $805.05. The billing period was for July 1, 2024, through December 31, 2024, (Billed for 6 months). Bill/Prop# ******-2024-2.

Additionally, a refund from **************** in the amount of $232.32 was allocated on January 29, 2025, for the referenced account. It is important to know the abatement (i.e., refund / partial refund) process may take 4 - 6 months to complete;however, this account is open and active; therefore, the funds are in process to be applied to the account as of the date of this response.

Please know that Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
Customer Answer
Date: 04/08/2025
I am rejecting this response because of the fact that I shouldn't have to wait four to six months for the refund to be processed. I was originally informed by Lexus Financial on 6 February 2025, that the refund would take up to 45 days to process. It has been over 45 days and still no refund. Waiting several more months for the refund is unacceptable, unless Lexus Financial agrees to the same terms and conditions as specified in the Motor Vehicle Lease Agreement, Section 16 - "Charges for Late/Returned Payments"and reimburses me a monthly late payment charge representing 10% of the unpaid balance.
Customer Answer
Date: 04/09/2025
I was just notified today by Lexus Financial that the amount of $232.32 was posted to my account.

Thank you so much for assisting me in getting this matter resolved.

***** Feldman
Business Response
Date: 04/10/2025
April 10, 2025

BBB Case: ********
Contact Name: ******** *******
Account Number: ***********

The ***************** of Lexus Financial Services (LFS) is in receipt of the follow-up complaint filed against Toyota Motor Credit Corporation (TMCC) and LFS regarding ******** ******** request for assistance with the above-mentioned *** lease account.

It is important to know that TFS files for an abatement with the appropriate taxing jurisdiction. The abatement (i.e., refund / partial refund) process may take 4 - 6 months to complete due to the processing timeframes of the taxing authority.

From our original response from April 7, 2025, Additionally, a refund from ***************** in the amount of $232.32 was allocated on January 29, 2025, for the referenced account. It is important to know the abatement (i.e., refund / partial refund) process may take 4 - 6 months to complete; however, this account is open and active; therefore, the funds are in process to be applied to the account as of the date of this response.

As of the date of this response, we confirmed a refund for personal property tax issued from **************** in the amount of $232.32 has been applied to the account with an effective date of April 4, 2025.

Please know that Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
Customer Answer
Date: 04/11/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:03/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing to file a complaint regarding a 30-day late payment reported by Toyota Financial Services. The payment was returned due to a banking issue, but I was never notified that the payment had failed or that I was considered past due. This is particularly confusing because in the past I have received text messages, emails, and phone calls/voice mails notifying me of my payment status.Ive maintained a perfect payment record outside of this one event, which I corrected immediately once discovered. I contacted *** customer support several times to request a goodwill adjustment, but received no assistance. The first support agent simply suggested that I dispute it if I had an issue, which doesn't seem right?Im now in the process of applying for a mortgage, and this single late **** is causing significant harm to my ability to qualify despite this being a technical and unnotified failure. Im asking that *** review the situation and consider removing the late payment as a gesture of goodwill and in light of the communication ************ loan is coming to an end and I will likely be looking for another vehicle soon - I would love to continue considering TFS/TMCC as a lender! The experience has otherwise been very good.
Business Response
Date: 03/31/2025
March 28, 2025
BBB Case # ********
**** G. **********
Account # **********

This is in response to the complaint filed against Toyota Financial Services (TFS) by **** **********.

First and foremost, TFS would like to thank Mr. ********** for bringing his concerns to our attention.

Mr. *********** complaint stated that he believed that his *** account was being incorrectly reported on his credit profile and after a thorough review of Mr. *********** account, we have concluded that the credit marker reported in November of 2023 is valid.

After a thorough review of Mr. *********** account, our records indicate we made numerous call attempts from October 13th, 2023,to November 25th, 2023, prior to us reporting any derogatory information against his tradeline. We were unsuccessful in our attempts to reach him.

Unfortunately, we are unable to accommodate Mr. *********** request to remove the negative information that was reported, as we are required to report accurate information to the *****

Please know TFS strives for excellence in customer satisfaction, and we appreciate Mr. ********** for bringing this matter to TFSs attention. ***************** should have any further questions, he may contact our *********************** at **************, Monday through Friday.

We may include Personally Identifiable Information (***)as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Customer Answer
Date: 03/31/2025
I am rejecting this response because:
I received no calls. I was left no voicemails. The customer service agent I spoke with after the report acknowledged that I had not been notified of the missed payment, but suggested that it was because of an ongoing migration to a new system or because the payment had been unsuccessful rather than missed.
The response to my complaint is materially false.
Customer Answer
Date: 03/31/2025
Attached are ALL of the communications I received from TFS from the month of October 2023 through December 2023, as well as an example of a notification for a payment failure in February.
As you can see, the only communications I receive after my completed payment in October were emails regarding the migration to the new system (mentioned in my response). The next emails I received were regarding correcting my payment information and completing a payment.
This makes evident that there was some sort of system failure that resulted in communications that should have / were expected to be sent, not being sent.
Customer Answer
Date: 03/31/2025
Attached are ALL of the communications I received from TFS from the month of October 2023 through December 2023, as well as an example of a notification for a payment failure in February.
As you can see, the only communications I receive after my completed payment in October were emails regarding the migration to the new system (mentioned in my response). The next emails I received were regarding correcting my payment information and completing a payment.
This makes evident that there was some sort of system failure that resulted in communications that should have / were expected to be sent, not being sent.
Customer Answer
Date: 03/31/2025
Attached are screenshots of the migration email affirming that they revamped/migrated their payment system at the same time that this error occurred.
Therefore, the most likely scenario here is that my old payment method was not properly migrated to the new system (note the line here: Any one-time scheduled payments that you have set up will continue to process and no action is required. When you set up a future payment, you may be asked to add your bank account information again, indicating that a payment migration was attempted) specifically wrt their communication system. I.e. only new payment methods were properly sending communications whereas old payment methods (perhaps only in the case of a payment failure versus missed payment) experienced some sort of failure in communication.
Customer Answer
Date: 03/31/2025
Attached are screenshots of the migration email affirming that they revamped/migrated their payment system at the same time that this error occurred.
Therefore, the most likely scenario here is that my old payment method was not properly migrated to the new system (note the line here: Any one-time scheduled payments that you have set up will continue to process and no action is required. When you set up a future payment, you may be asked to add your bank account information again, indicating that a payment migration was attempted) specifically wrt their communication system. I.e. only new payment methods were properly sending communications whereas old payment methods (perhaps only in the case of a payment failure versus missed payment) experienced some sort of failure in communication.
Customer Answer
Date: 03/31/2025
Attached are screenshots of the migration email affirming that they revamped/migrated their payment system at the same time that this error occurred.
Therefore, the most likely scenario here is that my old payment method was not properly migrated to the new system (note the line here: Any one-time scheduled payments that you have set up will continue to process and no action is required. When you set up a future payment, you may be asked to add your bank account information again, indicating that a payment migration was attempted) specifically wrt their communication system. I.e. only new payment methods were properly sending communications whereas old payment methods (perhaps only in the case of a payment failure versus missed payment) experienced some sort of failure in communication.
Customer Answer
Date: 03/31/2025
Speaking of bugs, Im not sure why my message was submitted so many times - also it seems my attachments werent included in the original message.
here are said attachments of communications received from October-December 2023
Customer Answer
Date: 03/31/2025
Ok, one last attempt at attaching the emails.
Customer Answer
Date: 03/31/2025
And the example of a recent failed payment communication
Customer Answer
Date: 03/31/2025
And an example of emails from ************************************************** place and functioning for notifying customers of failed payments via email prior to 2023.
Looking at my emails from October/November there is ZERO indication that a payment was missed or failed.
Customer Answer
Date: 03/31/2025
To summarize, I respectfully disagree with the claim that I was notified of the failed payment.

I have email history demonstrating that in all other instances both before and after the late payment I received prompt email alerts when a payment failed or was missed. However, during the billing cycle in question, I received no such communication, and therefore had no reason to believe my payment did not process.

Ive attached screenshots from my email account showing consistent prior notifications and a complete absence during the month in question.

Im not disputing that the payment didnt go through Im highlighting a communication failure that led to a misunderstanding, which I corrected immediately upon discovering it. Given my otherwise perfect payment history and the unique nature of this case, Im again requesting that Toyota Financial Services consider a goodwill removal of the late mark.

Thank you again for reviewing this in good faith.
Business Response
Date: 04/01/2025
April 01, 2025
BBB Case # ********
**** G. **********
Account # **********

This is in response to the complaint filed against Toyota Financial Services (TFS) by **** **********.
Our response to the complaint remains the same.

We have thoroughly researched our records and determined ************* was sent a billing statement on 11/24/2023 informing him of the past due amount of ******. Unfortunately, we are unable to accommodate Mr.Marstellars request to remove the negative information that was reported, as we are required to report accurate information to the *****

If Mr. ********** should have any further questions, he may contact our *********************** at **************, Monday through Friday.

We may include Personally Identifiable Information (***)as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Initial Complaint
Date:03/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally dispute the unauthorized reinsertion of multiple fraudulent accounts into my ********************** file in violation of the Fair Credit Reporting Act (FCRA) [15 U.S.C. 1681i(a)(5)(B)]. I have been the victim of identity theft, as officially reported to the ************************ (***), with case number *********, dated March 10, 2025.The fraudulent accounts that were unlawfully reinserted include:**** BANK USA Account Number: **************** Fraud began: March 2025 Discovered: June 2021 2.TOYOTA MTR Account Number: ********** Fraud began: March 2025 Discovered: September 2021 3.CB VICSCRT Account Number: **************** Fraud began: March 2025 Discovered: July 2022 These accounts were previously disputed and removed based on evidence of identity theft. Under FCRA 1681i(a)(5)(B), a credit reporting agency (***) may not reinsert such information into a consumers file unless:The informations source has certified its accuracy, and The *** notifies the consumer in writing within 5 business days of reinsertion.I have not received any such notice, and no documentation was provided showing the validity of these reinserted accounts. This is a direct violation of **** and may also implicate violations under:FACTA (Fair and Accurate Credit Transactions Act) [15 U.S.C. 1681c-1], which gives me the right to place a fraud alert.The Identity Theft and Assumption Deterrence Act [18 U.S.C. 1028], which criminalizes the unauthorized use of my personal data.I am demanding the following actions be taken immediately:1.Permanent deletion of all fraudulent accounts listed above from my credit report.2.Written explanation for why the reinsertion occurred and who verified it.3.A free updated credit report reflecting the correction.4.Assurance that these accounts will be blocked from future reinsertion, per **** guidelines.
Business Response
Date: 03/26/2025
March 26, 2025
BBB Case# ********
******* **********
Account Number: ***********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Ms. ******* **********, regarding her claims of identity theft on the above referenced account.

According to our records, on September 01, 2021, Ms. ********** signed as a co-lessee on a Closed-End Motor Vehicle Lease Agreement for a 2021 Lexus GX460. By signing the agreement, she agreed to make thirty-five payments of $1,225.27. As a courtesy, we will attach a copy of her signed contract for her records.

As part of our investigation, our **************** conducted a thorough review of the account, and our investigation determined that there is no evidence of fraud. We identified the Social Security Number (***) and date of birth (DOB)from Ms. *********** credit application matches the *** and DOB included with the complaint she submitted. As the attached payment history reflects, we received payments on Ms. *********** Lexus Financial Services (LFS) account while the account was open. During that time, we did not receive any dispute from Ms. ********** regarding the legitimacy of her contractual agreement with ***.

Please be advised that Lexus Financial Services (LFS) makes every attempt to positively respond to all of our customers; however, Federal Law requires us to report all information accurately to the *************************** (CRAs) based on our customers payment history. Because we are unable to validate her claim that the account was the result of Identity theft, we are unable to accommodate her request to remove the account from her ********************** profile.

LFS strives for excellence in customer satisfaction. We understand this may not be the response Ms. ********** was seeking, but we hope for her understanding. If Ms. ********** should have any further questions, she may contact our *********************** directly at **************, Monday through Friday.

Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Initial Complaint
Date:03/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 10, 2025 contacted Toyota Financial Services regarding my vehicle loan account. During this call, a representative informed me that I was entitled to a refund of $3,000+ and assured me that the payment was being processed. The representative explicitly stated that the refund was due to me and that I could expect to receive it.However, when I followed up on Feb 19, 2025 another representative told me that no such refund existed and that I was not entitled to any payment. This directly contradicts the information given to me previously. Furthermore,Toyota Financial Services assured me that they would investigate and call me back within 48 hours, but I never received any follow-up. On February 24th, I spoke with another representative who admitted that a mistake had been made. Toyota acknowledged that their agent, *******,provided me with false information and stated that he would be trained and coached due to this issue. Despite this admission, they have failed to honor the refund that was initially promised to me. On February 25th, I sent a formal demand letter to Toyota Financial Services, requesting that they honor the refund they initially promised. Despite this written notice, I have yet to receive any response or resolution. Their continued failure to address this matter further demonstrates their disregard for proper consumer practices and their obligation to provide accurate financial information. I relied on their verbal confirmation and assurances that this refund was forthcoming. This situation has caused unnecessary stress and inconvenience. Toyota Financial Services has either negligently or fraudulently misrepresented material information regarding my loan account and ******************** obligations. This conduct is unacceptable and potentially unlawful under Marylands Consumer Protection Act, which prohibits false or misleading statements to consumers.
Business Response
Date: 03/26/2025
March 26, 2025

BBB Case: ********
Contact Name: **** *****
Account Number: **********

The ***************** of Toyota Financial Services (TFS) is in receipt of the follow up complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ************ request for assistance with the above-referenced TFS vehicle account.

Our records reflect you also filed a complaint with the Consumer Financial ****************** (CFPB) on March 18, 2025, regarding the same matter. We have begun our investigation into this matter and will provide our response via the ***** We understand the urgent nature of this duplicate request, and we appreciate their patience while we review the concerns.

Please note that our response will remain the same regardless of the communication channel.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
Initial Complaint
Date:03/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint because my credit report contains unverified accounts that I do not recognize. These accounts have been added under my name without my authorization, and I strongly suspect they may be linked to a data breach or fraudulent activity. This is a blatant violation of my consumer rights under the ****, and I demand immediate action.The following account(s) require verification:Company Name: TOYOTA MTR Account Number: ***************** Reported Balance: $3,648.00 Despite my repeated attempts to obtain verification, I have not received any legitimate proof that these accounts belong to me. This failure to provide transparency is a direct violation of the **** (15 U.S.C. 1681g). I am demanding full documentation proving the validity of these accounts, including original account applications, signed agreements, or transaction records. A generic response stating that the account has been "verified" will not be accepted.If no such documentation exists, these accounts must be removed immediately under FCRA Section 611(a)(5)(A)(i), which mandates the deletion of unverifiable information. Additionally, I am filing a formal complaint with the Better Business Bureau (BBB) against the reporting company for failure to provide proper documentation proving the validity of the reported account. Their refusal to supply supporting records and failure to conduct a legitimate verification process are clear violations of federal law. I expect an immediate investigation and a full response addressing this issue.
Business Response
Date: 03/26/2025
March 26, 2025
BBB Case# ********
****** *****
Account Number: **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Ms. ****** *****
regarding the information being reported on her credit profile for the above referenced account.

Our records reflect on February 13, 2021, Ms. ***** signed a contract for the purchase of a 2018 Toyota Corolla with seventy-two payments of $348.55 due on the 30th of each month. By signing this contract, she agreed to the terms and conditions which include liability to repay the loan in accordance with the payment schedule, interest rates, optional products, and the length of the term. As a courtesy, we will attach a copy of her signed contract for her records.

Our records confirm on May 05, 2022, we mailed a notice of default and intention to repossess, indicating that the entire unpaid balance of $14,744.32 was due in full. The notice also explained failure to remit payment would exercise our right under the law to repossess the vehicle. Due to non-payment, the vehicle was lawfully repossessed on November 17, 2022.

Since Ms. ***** did not purchase the vehicle, we lawfully sold the vehicle at private auction. As a result, the account has been charged off and reported as such to the *************************** (****). Subsequently, the contracts deficiency balance of $3,648.56 remains due on Ms. ****** account. We have included a copy of the explanation of calculation of deficiency letter that was mailed to her on February 15, 2023.

It is important to understand that we are not a debt collector as defined under the Fair Debt Collection Practices Act (FDCPA), and we have confirmed there have not been any acts of violation committed on her account by ****. We are,however, required by Federal Law to report all information accurately to the *************************** (CRAs) based on our customers payment history. As a result, we are unable to remove the adverse information from her credit report.

While we understand this may not be the response Ms. ***** was seeking, we hope for her understanding. If Ms. ***** should have any further questions, she may contact our ******************************** directly at ************** Monday through Friday for payment arrangements.

Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliates.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Initial Complaint
Date:03/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Problems with Toyota Financial not processing my payments in a timely manner. I have tried several different ways to pay my, 2 vehicle ************ still process them late. I always pay early & Toyota takes their time and credits me later. ALSO, they have gotten my payments mixed up. I send payments for my truck and **************************** will process both money orders and put them on my car, showing that I am late paying on the truck. This has happened 3x already and now its showing in delinquent on one vehicle!
Business Response
Date: 03/26/2025
March 26, 2025
BBB Case# ********
**** ***********
Account Number: **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ********************* regarding billing statements and payments remitted. First and foremost, we would like to extend our sincerest apologies for any frustration ********************* endured when contacting our ******************** regarding this matter.

It is important to know, TFS mails a monthly billing statement to provide a summary of her loan information. The statement includes the account number,current amount due, and payments received. We also include a payment slip to provide our payment address and to identify her account number. If Mrs.*********** chooses to mail her payments, is it essential to include the payment slip and check together in the same envelope for each loan account separately.When a payment is submitted without the proper account number, VIN number, or payment slip, delays in processing may occur.

After conducting a thorough investigation, our records indicate that Mrs. *********** mailed a cashiers check for $1,410.79. However, the payment slip included was for a different account, and the vehicle description was handwritten. As a result, the funds were mistakenly applied to her 2023 Toyota Camry instead of her 2023 Toyota Tundra.

On March 19, 2025, Mrs. *********** contacted the *** **************** and requested that the payment be applied to her Tundra account. As of the date of this response, her Tundra account is current. However, the ***** account now shows past due balance for the March 08, 2025, payment.

We will provide a full payment history for Mrs. *********** to review and to ensure all payments have been properly applied.

We appreciate her loyalty to TMCC/ TFS. We recognize this may not be the resolution Mrs. *********** was seeking, but we hope the explanation provided is helpful. Should she have any additional questions regarding her TFS accounts,please do not hesitate to contact our **************** Center at *************.

Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Initial Complaint
Date:03/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is reporting fraudulent inaccurate information on my credit report. I have requested that they provide the purchase agreement to show **** ownership of such account and also other documents so I May review to see if this is actually an account that belongs to me
Business Response
Date: 03/26/2025
March 26, 2025

BBB Case: ********
Contact Name: ****** *******
Account Number: ********** and **********

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ****** Bristers request for debt validation.

****** ******* signed their contracts on September 7, 2019, and August 14, 2020. These contracts obligate them to make 36 lease payments and 72 retail payments in the amounts of $529.69 and $480.42. By signing these contracts, our customer agreed to the terms and conditions, which include their obligation to pay in accordance with the payment schedule and all other terms and conditions. Pursuant to the terms to which they agreed, their failure to continue to remit payments and keep their account in a current status may result in further collections activity or legal actions.

We are not a debt collector as defined under the Fair Debt Collection Practices Act (FDCPA). As a result, we are not required to provide specific documents, other than the contract, which we have enclosed pursuant to their request. These contracts are sufficient under Pennsylvania law to create a valid obligation on ****** Bristers part to Toyota Financial Services.

Our records reflect this account ending in 8677 is closed and the account ending in 4711 is charged off. We encourage our customer to contact *** to make arrangements to rectify their financial obligation.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
Initial Complaint
Date:03/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: ACCT #: ***.Under the Fair ********************** Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 03/17/2025
March 14, 2025
BBB Case # ********
Davron *********
Account #**********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Davron *********.

First and foremost, TFS would like to thank Mr. ********* for bringing his concerns to our attention.

Mr. ********* complaint stated that he believed that his *** account was being incorrectly reported on his credit profile and that he did not recognize this account.

After a thorough review of Mr. *********s account, we discovered his account is reflecting accurately based on his payment history and is reflected on tradelines currently being reported by the Credit ****************** (CRAs).

Unfortunately, we are unable to accommodate Mr. *********s request to remove the negative information that was reported, as we are required to report accurate information to the ****.

Please know TFS strives for excellence in customer satisfaction, and we appreciate Mr. ********* for bringing this matter to **** attention. If Mr. ********* should have any further questions, he may contact our *********************** at **************, Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer.We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan 8th I was placed in the hospital with a mild stroke. I contacted their office on 1/21/25 for an extension. On 1/23/25 when I went back to work, I faxed over the paperwork that was sent to me. Between this time, I received numerous phone calls and emails about being late on the payment. On 1/28/25 I again faxed over the signed paperwork. On 2/3/25 I again contacted ************ about the faxed paperwork. I also received a phone call stating that my car was going to be repoed. I explained to that person the same thing, that I faxed over the paperwork on the above listed dates. I was told I needed to talk to collections, was transferred then hung up on. Keep in mind the calls and messages continued. On 3/3/25 I had a drs appointment of which my husband was with me. He got a call on his phone from your office. I explained YET again that the paperwork was faxed over and confirmed that it was received. NOT sure why it has taken this long to update my account at this point. This person asked me every question in the book, from who OWNS my phone to who OWNS my husbands phone and who pays the bill. I am not sure WHY this mattered at this point. She said she spoke with her manager and the account was noted. Again, not sure WHY it has taken over a month to note my account, with the phone calls back and forth, you would think at some point SOMEONE at this company would have already done that, AFTER I confirmed in writing from your company, the paperwork was received. This morning, I get a notification that mine and my husbands credit has been dinged as being late on this account. I do not appreciate this at all. This needs to be FIXED. This is completely unacceptable. I get that my account is not the only one they are taking care of, but I feel as though someone has dropped the ball and we are left to suffer. With the on-going medical issues, this is one thing I was sure I was not going to have to worry about, I was wrong.
Business Response
Date: 03/14/2025
March 14, 2025
BBB Case # ********
******** ******
Account # **********
This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ********
******.
First and foremost, Toyota Financial Services (TFS) would like to thank Mrs. ****** for bringing her
concerns to our attention.
Mrs. ******* complaint stated that she believed that her *** account was being incorrectly reported on
her credit profile due to a TFS error after requesting a 60-day payment extension.
After a thorough review of Mrs. ******* account, we discovered that the 60-day extension was
requested on 1/16/2025. An approval letter was sent to Mrs. ****** on 1/21/2025. At this time, the
account was due for the 1/20/2025 payment and was not more than 30 days past due. The late marker
was added to Mrs. ******* account due to a delay in the processing of the extension. Mrs. ****** faxed
the signed extension form 1/23/2025.
We will accommodate to Mrs. ******* request to remove the negative information that was reported,
as we are required to report accurate information to the ***** A correction has been sent to the Credit
Reporting Agencies (CRAs) and the update could take up to 45 days to reflect with the *****
Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mrs. ************* bringing this matter to TFSs attention. If Mrs. ****** should have any further questions, she may
contact our *********************** at **************, Monday through Friday.
We may include Personally Identifiable Information (***) as necessary to the complaint as submitted
by the customer. We do not control how or whether the BBB safeguards our response or the *** in our
response after submission.
Customer Answer
Date: 03/17/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:03/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint because my credit report contains unverified accounts that I do not recognize. These accounts are appearing under my name without my authorization, and I have every reason to believe they may be linked to a data breach or fraudulent activity. I take my financial security seriously, and I refuse to allow false or unverifiable information to damage my credit standing. These inaccuracies are actively harming my financial stability, and I demand immediate action to correct them.Despite my repeated attempts to obtain verification, I have not received any legitimate proof that these accounts belong to me. This blatant lack of transparency is a direct violation of my consumer rights. Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681g, I am demanding full documentation proving the validity of these accounts, including:Company Name: TOYOTA MTR Account Number: ***************** Reported Balance: $3,546.00 I require real, verifiable proof such as original account applications, signed agreements, or transaction records confirming their legitimacy. A generic response stating that the account has been "verified" is not acceptable. If no such documentation exists, these accounts must be immediately removed under FCRA Section 611(a)(5)(A)(i), which mandates the deletion of unverifiable information from consumer credit reports.Additionally, I am filing a formal complaint with the Better Business Bureau (BBB) against them, as this company has failed to provide proper documentation proving the validity of the reported account. Their refusal to supply supporting records and their failure to conduct a legitimate verification process are clear violations of federal law. I expect an immediate investigation and a full response addressing this issue.
Business Response
Date: 03/17/2025
March 14, 2025
BBB Case # ********
******* ***
Account # **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ******* ****

First and foremost, TFS would like to thank Mr. *** for bringing his concerns to our attention.

Mr. *** complaint stated that he believed that his TFS account was being incorrectly reported on his credit profile and that he did not recognize this account.

After a thorough review of Mr. **** account, we discovered his account is reflecting accurately based on his payment history and is reflected on tradelines currently being reported by the Credit ****************** (CRAs). An investigation has been performed, and this account has been found to belong to Mr. **** Mr. *** called TFS on 04/04/2023 to inform us that he was unable to make any type of payment on the vehicle and requested a voluntary termination.

Unfortunately, we are unable to accommodate Mr. **** request to remove the negative information that was reported, as we are required to report accurate information to the *****

Please know TFS strives for excellence in customer satisfaction, and we appreciate Mr. *** for bringing this matter to **** attention. If Mr. *** should have any further questions,he may contact our *********************** at **************, Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

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Toyota Motor Credit Corporation is NOT a BBB Accredited Business.