ComplaintsforToyota Motor Credit Corporation

Auto Financing

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Customer Complaint:

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Initial Complaint
07/30/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A CUSTOMER'S LEASE HAS BEEN PAID OFF, CHECK RECIEVED 7-3 POSTED 7-11 AND AS OF 7-30 WE STILL DO NOT HAVE A *****. THEY WILL NOT TELL US ANY MORE OTHER THAN ITS BEING PROCESSED, OHIO REVISED CODE: ******* THEY ONLY HAVE 7 DAYS TO GET US A TIITLE OR WE CAN IMPLEMENT A FINE OF $10 A DAY UP TO 21 DAYS AND THEN $25 A DAY AFTER THAT. WE EVEN PROVIDED THEM OUR *** ACCT # TO OVERNIGHT THE ***** AND STILL NOTHING.
Business response
08/02/2024
August 2, 2024

BBB Case:********
Contact Name: **************************
Account Number: *******Z855

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding the title release delay.

TFS thanks ************************* for bringing this account to our attention.

We recognize we are experiencing delays and are working diligently to reach an acceptable service level as soon as possible.

Pursuant to their request, the title for the above-referenced account is scheduled for release on Monday, August 5, 2024, to Whiteside of St. *********** **** at ************************************************************, using the provided *** account for standard overnight.

We will comply with any legal requests the dealership chooses to submit.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates.TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.
Initial Complaint
07/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I leased a 2024 Toyota RAV4 Prime through Toyota Financial services in February 2024. In April 2024, I bought out the lease and registered the vehicle in my name.At the same time, I received a bill for $965.85 from Toyota Financial Services for Massachusetts motor vehicle excise tax. Toyota was meant to pay Massachusetts, and I had to pay Toyota. I paid that bill. Because I transferred the registration to my name in April, I applied for an excise tax abatement through Toyota Financial Services. The abatement should equal eight elevenths of the tax I paid to Toyota, or $702.44. That abatement request was placed in May 2024.As of July 30, 2024, I have not received my refund. I spoke to Toyota Financial Services many times, and recently they said an estimated refund date is October 2024, a full five months after the request was made. This is unacceptable.Furthermore, I spoke to the tax assessors office in the town of *******, *************, and they stated that the abatement was processed in May 2024, but it has not been paid to Toyota and will not be paid to Toyota until they settle outstanding debts with the city. This has been the case since May, that ******* will not refund Toyota until Toyota pays all their outstanding debts to *******. The town of ******* stated that there is no reason that Toyota can no refund what I am owed, however. This means that the projected October date isnt even real. Toyota wont be refunded until they pay their outstanding debts to *******, **************I am stuck in the middle with $702.44 in Toyotas pocket while it should be in mine. I am requesting that I receive the refund amount of $702.44. To date, Toyota has made no effort to resolve this problem.
Business response
08/02/2024
August 2, 2024

BBB Case:********
Contact Name: ****************************
Account Number: *******2577

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding their property tax abatement.

TFS thanks *************************** for bringing their account to our attention.

Rest assured, TFS is aware and diligently working in partnership with **************** Collector to resolve the outstanding debts. As a result, TFS has initiated a refund for *************************** in the amount of $702.44. We respectfully ask that they allow two to three business days for processing and seven to ten business days for mail time to their address on file.

We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates.TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.
Customer response
08/05/2024
I have reviewed the business response and accept this resolution. Note that as of the date of resolution acceptance I have not received a refund check, and will file a new complaint if the refund is not actually received.
Initial Complaint
07/29/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT I am writing to formally notify you of the identity theft that has resulted in fraudulent accounts being reported in my name. Under 15 U.S.C. 1681c-2, I demand an immediate block of this erroneous information from my credit report. Pursuant to 15 U.S.C. 1681c-2, you are required to: Block the reporting of any information related to the fraudulent accounts identified as a result of identity theft. Do this promptly, so that these fraudulent accounts no longer appear on my credit report. Ensure that the blocked information is not reported to other credit reporting agencies. Additionally, under 15 U.S.C. 1692g, I am exercising my right to request proper debt validation. You are required to provide the following within 30 days: Verification of the amount of the debt. The name of the original creditor. A copy of the judgment (if applicable). Proof that you are legally authorized to collect this debt. Copies of any documents that prove I agreed to pay what you claim I owe. Failure to comply with these legal obligations will leave me no choice but to hold you civilly liable under 15 U.S.C. 1692k for defamation of character. The continued reporting of these fraudulent accounts and the lack of proper debt validation are damaging my creditworthiness and reputation. Please be advised that I expect a prompt and thorough response. If these accounts are not removed and the required validation is not provided within the stipulated time frame, I will pursue all legal remedies available to me. I look forward to your immediate action to resolve this matter.
Business response
08/05/2024
August 5, 2024

BBB Case:********
Contact Name: ************************

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding *********************** request for assistance.

We have reviewed the information provided and require additional information to resolve their concern and/or locate their account. For us to assist quickly please provide uswith the information below:

The account number, social security number, or last 8 characters of the vehicle identification number (VIN).

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates.TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.
Initial Complaint
07/29/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My late husband is a co-owner on my vehicle that is financed through toyota. I have been trying to take my late husband's name off of the title for 2 months. I have sent toyota the death certificate, letters of administration and notice from the *** that the vehicle is flagged due to one of the owners being reported as deceased. I cannot renew the registration until my late husband's name is off of the title. In order to take his name off of the title, the *** needs a letter of permission from the lein holder, toyota financial services. Toyota refuses to provide a letter of permission so I am unable to drive my own vehicle because my husband died.
Business response
08/01/2024
August 1, 2024

BBB Case:********
Contact Name: ****************************
Account Number: ******5476

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding their Department of Motor Vehicles (***) request for a letter or permission for the above referenced account.

TFS thanks *************************** for bringing their account to our attention.

On July 26, 2024, TFS received the *** letter from *************************** via our websites support center. As a result, we are pleased to share that we have expedited the notarized permission letter they requested via ***** tracking number 777734198466.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates.TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.
Initial Complaint
07/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Toyota Motor Credit. I do not have a contract with Toyota Motor Credit . They did not provide me with the original contract as I requested. Delete immediately !
Customer response
07/29/2024
Ive noticed it listed on my credit. Ive contacted Toyota asking for a contract but they havent provided me with a contract bearing my name or identification. Under FCRA Ive requested that this be blocked and immediately deleted from my credit file .
Business response
07/29/2024
July 29, 2024

BBB Case: ********
Contact Name: ***********************************
Account Number: **********

The ***************** of Lexus Financial Services (LFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and LFS regarding ******************************* request for debt validation associated with the above-mentioned vehicle account.

*********************************** signed their contract on February 10, 2023. Their contract obligates them to make 72 payments of $948.05. By signing this contract, they agreed to the terms and conditions, which include their obligation to pay in accordance with the payment schedule and all other terms and conditions. Pursuant to the terms to which they agreed, failure to continue to remit payment and keep the account in a current status may result in further collection activity or legal actions.

Our records do not reflect the contract balance has been paid in full; furthermore, we are required by Federal Law and the Fair Credit Reporting Act (FCRA) to report all information accurately to the *************************** (CRAs) based on their payment history.

We are not a debt collector as defined under the Fair Debt Collection Practices Act (FDCPA). As a result, we are not required to provide specific documents other than the contract, which we have enclosed pursuant to their request. As further validation, we have included an explanation of the calculation confirming the deficiency balance.

The TFS **************** has closed their investigation as of March 13, 2024, confirming there have been no acts of fraud. The tradeline is valid and will remain reporting to ****************************** credit profile.

The account status is charged off. We strongly encourage *********************************** to contact us at the number below to make arrangements to rectify their financial obligation to TFS.

Please know that Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates.TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.
Initial Complaint
07/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I financed a 2016 Toyota Corolla through Toyota Financial Services in 2019 and have consistently made monthly payments without ever missing one. On February 27, 2024, I received a letter from TFS stating that my loan was paid in full and my account was closed. This was surprising because I had not paid off the loan nor sold my car. Upon contacting TFS, I was informed that an investigation would be conducted, but I never received a follow-up. After obtaining a vehicle report from the **** I discovered that the title had been transferred to CarMax. I contacted TFS again, and they acknowledged a mistake had been made but assured me it was nothing to worry about. Despite these assurances, I continued to make my monthly payments as usual. On May 1, 2024, I received another letter stating that I owed the full loan amount to TFS and had two options: pay in full or return the certificate of title, which I had never received. Upon calling TFS, I was again told it was a mistake and to continue making my monthly payments. I was informed that someone had tried to sell their car, and a wrong VIN number that matched my vehicle had been used. On July 21, 2024, I received a notice stating that my loan amount had been sent to Radius Global Solutions, a debt collector. When I called TFS, the agent told me my account was closed, and they no longer had access to it. This error has severely damaged my credit score, despite my perfect payment record and not selling my car.I have made several attempts to resolve these issues directly with TFS, including Calling customer service and Sending emails on outlining the problems and requesting assistance These ongoing issues have caused significant stress and inconvenience. The incorrect loan closure and subsequent mishandling have damaged my credit score, which affects my financial standing. I have had to spend countless hours trying to rectify problems that should not have occurred in the first place.
Business response
08/01/2024
August 1, 2024

BBB Case: ********
Contact Name: *********************
Account Number: ******4760

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding their account status, title and credit reporting.

TFS thanks ******************** for their patience and understanding as we work to resolve their concerns as well as for bringing their account to our attention.

TFS confirms that ********************'s assessment of their account is correct, and an internal issue occurred due to a misapplied payoff from Carmax that caused their account to reflect paid in full. The subsequent release of the title which was not returned led to the charge-off status. Rest assured that we are working with our team to retrieve the title from Carmax and correct any negative reporting. However, this process has an estimated time frame of six to eight weeks.

As part of the inadvertent error, Toyota Motor Insurance Services (TMIS) cancelled their Guaranteed Auto Protection (GAP) at our request due to the account status. This is the normal process as a result of the charge-off. We will work directly with TMIS to re-establish GAP for ******************** and absorb the cost,though they previously cashed check number ******** in the amount of $223.87.

As a measure of courtesy and to ensure ********************* satisfaction, we have reached out to them via phone call on July 30, 2024; however, we were unsuccessful. Our office has also reached out via email from our office should they have any additional questions or concerns. We ask that ******************** to reach us directly.

Rest assured that, upon resolution of their concern, we will further review their account for a token of our appreciation due to the inconveniences faced by our customer.

Please know that ******************** strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates.TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.
Initial Complaint
07/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear Sir/*****,I recently reviewed my credit report and found an unauthorized account that has been opened in my name without my consent. I am a victim of identity theft, and this account has been fraudulently created. I request your assistance in resolving this matter and having this account removed from my credit report.The account details are as follows:Creditor Name: TOYOTA MOTOR CREDIT Opened Date: 1/5/2017 Account Number: ***************** Higher **********************: $28,384.00 Please ensure this fraudulent account is removed from my credit report to restore my financial standing and prevent further harm. I have also taken steps to report this identity theft to the appropriate authorities and have initiated disputes with the credit bureaus.Thank you for your prompt attention to this urgent matter. Please let me know if you require any additional information or documentation to proceed with my dispute.
Business response
07/29/2024
July 29, 2024

BBB Case:********
Contact Name: **************************
Account Number: ******9048

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding their request to delete their tradeline due to their claim of fraud.

Toyota Financial Services (LFS) takes allegations of fraud seriously, and we have reviewed the documents ************************* provided with their complaint.

Upon investigation by our ***************** which included a review of the documents ************************* submitted via multiple channels, we were unable to conclusively determine that the account referenced were opened as a result of fraud. Therefore, we are unable to accommodate their request to delete the tradelines.

Please be aware that our decision remains unchanged pending any additional information ************************* may provide, regardless of the communication channels utilized.

We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates.TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.
Initial Complaint
07/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 7 my car was total , and I requested payment deferment to avoid being late. On May 12 my insurance mailed the check and Toyota received it on 05/17 they hold my check for over 30 days before posting to the account and it wasnt till after multiple times of calling and they refusing to let me speak with a supervisor that they finally got ******* on the phone and he was very helpful located my check and had it post to the account on June 18 the next day after we spoke. Now my account is showing 30 days past due its affecting my credit and they have confirm that they have the Gap check is been at their office since July 16 but I have to wait 4-6 weeks for them to post it on my account . They hang up on me every time I call. The people who claim to be team leaders are very rude I am not a client that falls behind on her payments while I had my vehicle I was paying on or before the payment was due and more. I requested the deferred payments to avoid being late and after 90 days even tho they already have the checks they are not being posted accordingly. This is causing me stress and I need it resolve.
Business response
07/31/2024
July 31, 2024

BBB Case:********
Contact Name: **************************
Account Number: **********

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ******* Angels request for assistance with the above-mentioned vehicle account.

It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable.

We would like to thank ************************* for bringing these matters to our attention so that we have the opportunity to improve. Please know, our team members are trained to the highest standards. We understand you rely on the companies you do business with to provide accurate information.

The account is closed and paid in full as of April 7, 2024. Correspondence dated July 30, 2024, has been mailed to our customer confirming the update of the account status. We ask that our customer please review and retain the documents for their records once they are received.

Additionally,we understand the importance of maintaining a favorable credit profile. There has been no negative credit impact on ******* Angels credit profile reported by TMCC/TFS.

We thank our customer for the opportunity to earn their business and hope to have the same opportunity again in the future.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates.TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.
Customer response
07/31/2024
I received an email stating my payment had posted the day after the complaint was filed I thank you for helping me resolve this issue backdating the payment to the day of loss.
i will review my credit report k make sure there is no negative impact to follow thank you
Initial Complaint
07/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a vehicle from ******* Toyota in September 2023, which was totaled out the next month. My insurance acted on my behalf swiftly but the gap insurance that Toyota sold me (GS administrators) took nearly 8 months to approve payment for the gap coverage but in the meantime, Toyota Financial told me to stop paying payments since the claim was in process. The gap check was finally approved on July 3, 2024, and 2 days later my balance was gone. A few weeks after that I received a collection letter from Radius Global Solution claiming I owed Toyota a balance of $13,620.05. Toyota sent my balance to collection 2 days after the gap check was approved. Mistakes happen I get it but fast **** a month and I got another collection letter alleging that I owe ****** $279.95. This is incorrect. My balance was $13,620.05 and the gap check was for $13,763.61 which means that Toyota Financial owes me $143.56. This entire experience has been a nightmare.
Business response
07/25/2024
July 25, 2024

BBB Case:********
Contact Name: **********************
Account Number: **********

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding a total loss overpayment refund.

The privacy of our customers is vital. After reviewing our records, we are unable to determine if you are listed as an authorized party on any TFS account. To best assist, we ask that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with you, or they may contact us directly to discuss the above referenced concern.

We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.
Initial Complaint
07/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Mailed payoff amount for leased vehicle on June 10, 2024.TFS received payment by certified mail and signed for receipt on June 14, 2024.As of today, July 25, 2024, checks have not been processed and title has not been transferred to me. It is impossible to speak with a human or to send an email to anyone at Toyota Financial Services. I have received several reminders that my lease payment is late. This is not true. I made my last lease payment in June and it was processed.My lease was up on July 1st. I am driving a car that should belong to me, but the company has not moved forward with the process. My loan is through ****** Federal Credit Union, and a representative from there has informed Toyota that I am filing this complaint.
Business response
07/26/2024
July 26, 2024

BBB Case:********
Contact Name: ***********************************
Account Number: *******2953

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ******************************* request for assistance with the above-mentioned vehicle account.

It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable.

Our records reflect that payoff has been processed on the account, and the account is reflecting as closed and paid in full as of July 24, 2024.

Additionally,an overpayment of $399.61 is in process to be refunded to you. The funds will be sent to the system address. Please allow additional time for mail delivery via USPS.

Thank you for the opportunity to earn your business. We hope to have the opportunity to earn your business again when you are back in the ****et for your next vehicle.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

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