Customer ReviewsforToyota Motor Credit Corporation

I have tried countless times to have Toyota Financial send the title to my state so I can get my license transferred. My new RAV4 is sitting in my garage with no plates on it because they cant get their act together and get the title sent. Basically, I paid $40000 for a car I cant drive. I uploaded the first request to the website and they didnt get it. I had the treasurers office fax a request and they didnt get it. *****. They are ridiculous. Never finance through Toyota.

July 10, 2024 Contact Name: ************************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ******************* dissatisfaction with the state-to-state (***) transfer process associated with the above-mentioned vehicle account.It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable.TFS received a written request for the title to the vehicle associated with the above-mentioned account from the Brule County Treasurer on June 19, 2024.As of the date of this response, the paper title has been received from the state of *********, which was requested on June 19, 2024. TFS is dependent upon the state to receive the title once requested, which can take 3060 days, depending on the state.Once TFS completes processing for the title, we will expedite the title to the ********** of Revenue, Brule County Treasurer at *****************************************************************, via ***** to complete the *** transfer process.We thank our customer for their patience and hope they are enjoying their 2024 Toyota RAV4.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

I was told buy this platinum warranty was just like a bumper to bumper warranty. Now that Im making a claim, they will not honor the warranty.

July 10, 2024 Contact Name: ******************* ******************** of Toyota Financial Services (TFS) is in receipt of the review filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding **************** dissatisfaction with the denial of a Toyota Motor Insurance Services (TMIS) ************************ Agreement (***) claim.It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable.******************* purchased a Platinum *** from TMIS.Our records reflect that a mounting bracket for the alternator was broken due to a missing bolt. The agreement includes an exclusion clause for components not covered by the **** The *** does not cover hardware such as nuts, bolts, clips, retainers, and fasteners; therefore, the claim was denied due to a non-covered component. We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

If I could 0 stars, I certainly would. This is, by far, the worst company I've ever tried to work with. This last call, when I asked for a supervisor, I was given someone named ****** who promptly hung up on me. It would almost be funny if it wasn't. I will never use Toyota, in any iteration, again. For MONTHS, I've been trying to get reimbursement for work I had done. Every time I faxed them with the information they asked for, I would then get a rejection letter stating it had missing information. I jumped through their hoops for months, supplying everything they asked for. I would then get another rejection letter with NEW information that was "missing". I called them today and they said that I needed something that wasn't on their previous list. Today, someone finally was honest and told me that the warranty would only cover $98 out of a bill that was over $700. I thought I was fighting for $700 and no one bothered to tell me next to nothing was covered on the invoice. They're rude, they're inept and I should have looked at the ratings before entering an agreement that would ****** nothing in return.

July 9, 2024 BBB Case: Review Contact Name: *********************** Account Number: ******1673 ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted against Toyota Motor Credit Corporation (TMCC) and TFS regarding reimbursement for repairs.The agreement our customer mentioned was purchased from a third-party vendor and not from TMCC or TFS. We have no record of communication with our customer regarding this matter. As such, we are not the correct party to resolve our customers concern. We encourage our customer to ************************* Their telephone number is ************. Our customer may also wish to submit a review for the correct company listed above. The administrator of the agreements address is P.O. ********************************-9550.Should our customer have concerns relating to their TFS account our ************* team can be reached using the contact information below.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

Toyota Financial made my experience difficult, stressful and horrible. I purchase a Lexus so therefore I was assigned to them. I called and asked for a Manager or Supervisor their agent response was always we do not have one to one point they hung up the phone meanwhile i was waiting to speak with a so call leader. They send me a letter stating my account was on hold for payments due to insurance payment. I also received a letter stating the same but still yet 16 days later I received an email to advise the opposite. When i call for information, no help was available. I will never deal with toyota or lexus again . They have the worse service and i am not suprise they score so low on this site.

June 26, 2024 BBB Case: Review Contact Name: *************** ******************** of Lexus Financial Services (LFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and LFS regarding correspondence and potential confusion it has caused. The privacy of our customers is vital. After reviewing our records, based on the name provided, we are unable to determine if you are listed as an authorized party on any TFS account. To best assist, we ask that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with you, or they may contact us directly to discuss the above referenced concern. If you provided an incorrect or incomplete name, you may also receive assistance by reaching out at the contact information below.We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

Buying out my lease should be simple. Toyota Financial made it miserable.They do not accept wire transfer (???), so I had to send a very large check in the mail. I overnighted it April 5th. I called on April 9th to confirm they received it. I called again on April 19th after my account was given a fee for a late payment, even though I had paid off the car in full. I call again on April 24th, finally I get somebody who tells me that the payment is being processed.This entire time there is no email, no update on my account on their website. The only way I get any update is to call them myself. I'm just sitting in limbo out the full price of purchasing my car.I finally receive my title in the mail on Saturday May 4th. The sale occurred on Apr 29th and I have 10 days to transfer my registration to avoid having to pay a fee. So essentially a full month to get my title and then I still have to rush at the end to get things done with DMV on my own with only a couple days to avoid having to pay a fee.Absolutely miserable. I have leased 5 cars over the past decade, but this will be my last with Toyota Financial. I will be encouraging others to avoid financing through Toyota as well.

May 7, 2024 Contact Name: ************************* Account Number: *********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding their concerns and feedback related to the above-mentioned vehicle account.It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable.It is important to know that TFS does provide an overnight physical mailing address on the lease end buyout documentation our customer completed to allow for expedited delivery to our processing center to begin the lease end buyout process. Processing for the title is a ***** day timeframe once the funds and documents are received.In regard to our customers concerns related to the late fee on the account, TFS waived the late fee as a courtesy, honoring our customers loyalty and the timing of the logistics associated with the lease-end buyout process.We recognize ************************* has been a long-time customer with both TFS and **********************. We would like to thank our customer for their feedback, and we acknowledge the frustration our customer faced. We will continue to improve our processes going forward. We hope to have the opportunity to earn their business again in the future!Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

Disabling of Online - "One Time Payment" in an attempt to force autopayment/withdrawals.I'm current and went online to get ahead for the month to schedule a one-time, on-time payment.Lexus/Toyota Financial DISABLED my ability to pay online to FORCE auto payment.SO, guess what, you'll be getting payments VIA Snail Mail.AND it's the last time I purchase a Toyota/Lexus, and I'll stick with ******** and BMW.KICK ROCKs.Nobody forces me to dictate what I do with my money.I'll be following up with a formal BBB complaint.

May 1, 2024 Contact Name: *************** ******************** of Toyota Financial Services (***) is in receipt of the review filed against Toyota Motor Credit Corporation (TMCC) and *** regarding concerns related to making a one-time payment on the *** website.We have reviewed the information provided and require additional information to resolve their concern and/or locate their *** account. For us to assist quickly, please provide us with the information required below:The account number, social security number, or last 8 characters of the vehicle identification number (VIN).Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

I literallygave up on toyota for horrible service i have done a voluntary repo a month and the car is till sitting here i have not received the contract to do the ** and i have not heard from anyone

April 30, 2024 BBB Case: Review Contact Name: ******************************* ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding their experience with a voluntary surrender. The privacy of our customers is vital. After reviewing our records, we have determined that ******************************* are not listed as an authorized party on any TFS account. To best assist, we ask that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with you, or they may contact us directly to discuss the above referenced concern. We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

Toyota auto quality is top notch ! I purchased a service agreement that was included in total loan for a new car. A week later I canceled the agreement and was told the refund amount would be applied to loan amount. 9 weeks later and several phone calls in the last month and still no deduction on loan amount. Every phone call I am told something different, meanwhile still paying interest on $3840 agreement cost.

April 24, 2024 Contact Name: ***************************** Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review filed against Toyota Motor Credit Corporation (****) and TFS regarding the status of a Toyota Motor Insurance Services (TMIS) *************** Agreement (***) refund requested by our customer, ******************************** is always our goal to deliver best-in-class service. We understand and recognize that time is valuable. TMIS records reflect that Toyota of Olympia requested the *** cancellation as of February 29, 2024, with an effective cancellation date as of February 20, 2024. TFS has confirmed with the dealer that the check was issued to TFS on March 20, 2024, and mailed to TFS on April 11, 2024, via the ***** As of the date of this response, TFS is pending the receipt of the funds to process the check to apply it to the account. In regard to our customers concerns about paying interest on the amount, including the ***, TFS is happy to honor the cancellation refund and apply the funds to the account with the same effective date as the cancellation date. This will ensure no interest is accrued on the amount of the refund due to the delay in receiving the funds.We thank our customer for their patience, as we are pending delivery of the funds from **** and will continue to follow up on the account to ensure proper action is taken.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

I financed a ************** 2021. Since that time, I have never been able to set up an automatic payment plan and I have not been able to log into Toyota Financial Website. The company does not allow me to even set up an automatic payment plan through my bank and will only accept payment within a specific time frame in the month. It is nearly impossible to get a representative on the phone through customer service and now that I am looking for a loan payoff amount, it's almost as if TFS doesn't want me to pay off my account balance (scamming for interest). The website says there is no account using my name, SSN, the vehicle VIN, or the account number. When calling the automated phone service, the phone service recognizes all of that information. It was really easy to get approved for my loan, it has been extremely difficult to make the required payments, any extra payments, or pay the balance off.

April 19, 2024 BBB Case: Review Contact Name: ************************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the inability to schedule online payments and payoff for the above referenced account. TFS thanks ************************* for bringing their account to our attention. On Wednesday, April 17, 2024, they spoke with a representative who submitted a helpdesk ticket in order to allow them access to the Toyota Financial Services website. We respectfully request that ************************* attempt to reregister on Wednesday, April 24, 2024. As a measure of courtesy, and due to BBB review limitations, we have emailed a payoff quote under separate cover; we are unable to include it here.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.