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This profile includes reviews for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

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  Toyota Motor Credit Corporation

  90 Crystal Run Road Suite 310 Middletown, NY 10940

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  Lexus Financial Services

  P.O. Box 4102 Carol Stream, IL 60197

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  Toyota Financial Services

  P.O. Box 5855 Carol Stream, IL 60197

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  Toyota Financial Services

  1 Parkway North #300 P.O. Box 915 Deerfield, IL 60015

Review Details

• Review fromFred T

  Date: 03/13/2025

  1 star

  Fred T

  Date: 03/13/2025

  The process to try and ship a vehicle to a new duty station for military personnel is horrible! There has been hoop after hoop to jump through even after submitting all required documents numerous times to no avail. Once we either pay off or sell this vehicle we will never use Toyota motor corp again.

  Toyota Motor Credit Corporation

  Date: 03/19/2025

  March 19, 2025 **** ******* BBB Review This is in response to the review submitted by **** *******, against Toyota Motor Credit Corporation (TMCC), regarding the request to remove a vehicle from the *************. First and foremost, TFS would like to thank Mr. ******* for the service he provided to our country. We strongly and proudly support the men and women in our military along with the veterans who have previously served. We recognize the sacrifice our military, veterans, and their families have endured. Our records indicate on February 25, 2025, our ********************* received a fax document requesting the removal of the vehicle. However, the submitted documents contained incorrect lienholder information and lacked the commanding officers name contact details, delaying approval. Following continued communication with Toyota ***************** we received the correct vehicle insurance verification on March 03, 2025. As of the date of this response, the vehicle removal request has been approved, and the consent form has been emailed to the address on file. **** strives for excellence in customer satisfaction, we sincerely regret that our goal of excellent customer service was not met in this situation, and we apologize for the delay in processing his military vehicle removal. If Mr. ******* should have any further questions, he may contact our *********************** directly at **************, Monday through Friday.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliate.

• Review fromStefanie H

  Date: 02/20/2025

  1 star

  Stefanie H

  Date: 02/20/2025

  I wish I could leave negative stars. ********. I have only been financing with Toyota Financial Services for a year and I am now out of pocket over $700 over two separate instances. And to read the other reviews and seeing very similar situations with other people has made me feel worse. My dealership purchased my car back from us. Then when the next payment was due, Toyota TOOK the monthly payment. I called several times demanding my refund. They said "it was mailed" over three times, then it was lost in their refund department. THEN finally, "we sent it, it was cashed by someone, so now it's out of our hands" basically that it was stolen out of my mailbox and cashed. I am starting to think the workers themselves are doing it especially considering I could hear my customer service agent smoking (not a cigarette) as she helped. Even holding the smoke in. I am going to find out how we can start a lawsuit for monies owed. This is horrible. This is only one instance.

  Toyota Motor Credit Corporation

  Date: 02/26/2025

  February 26, 2025 BBB Case#******* ******** ********* This is in response to the review submitted by Ms. ******** ********* against Toyota Motor Credit Corporation (TMCC), regarding an overpayment after paid in ******* is important to know our Pay Online feature is a customer-controlled payment method and payments are debited as authorized by our customer online. Our records reflect that on August 23, 2024, Ms. ********* successfully logged into our Toyota website and schedule a one-time payment for $375.00, using the bank account number ending with *** 1941. This payment was processed with the effective date of August 30, 2024.Additionally, on August 28, 2024, **** **** Toyota Country (dealership), remitted the full payoff for Ms. ********* TFS account. However, the one-time schedule online was not canceled before the dealership submitted the payoff. As a result, on September 17, 2024, TMCC/TFS issued a refund check for $375.00. This check was mailed and subsequently cashed by the primary owner of the vehicle. Since the check has already been issued and cashed, we are unable to reissue a replacement check. **** strives for excellence in its customer satisfaction; we recognize that this is not the resolution Ms. ********* was seeking but hope that it provides adequate explanation of the resolution available. If Ms. ********* should have any further questions, she may contact our *********************** directly at **************, Monday through Friday.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Review fromS. J.

  Date: 02/10/2025

  1 star

  S. J.

  Date: 02/10/2025

  PUBLIC NOTICE OF CEASE AND DESIST TO TOYOTA FINANCIAL SERVICES AND OTHER FINANCIAL INSTITUTIONS This is a formal public notice to Toyota Financial Services and any financial institutions engaged in fraudulent practices against customers, especially those utilizing Social Security. It has come to light that every time a vehicle is purchased using Social Security, the funds from our trust accounts pay for these vehicles in full. Yet, you fraudulently charge customers interest and monthly payments, all while double-dipping by withdrawing funds from our trust accounts without our knowledge or consent.Such practices are illegal, unethical, and a direct violation of our rights. This fraudulent activity must stop immediately. Toyota Financial and any other bank participating in these deceptive practices is hereby ordered to cease and desist from:Harassing or repossessing vehicles from customers Charging interest or monthly payments on accounts that have already been paid in full through trust accounts Profiting illegally through hidden transactions that exploit customers ******************** trust We are calling for the immediate cancellation of all fraudulent loans and demand full disclosure of how funds have been ****************** all customers: Know your rights. These ******************** institutions have been engaging in deceptive practices for far too long. Its time to stand up and hold them accountable. Stop paying these fraudulent loans and demand transparency.Toyota Financial and other complicit institutions, you will be held responsible for your actions. Cease and desist all fraudulent activities, or prepare for legal consequences.We the people will no longer be victims of your exploitation. The time for justice is now.

  Toyota Motor Credit Corporation

  Date: 02/21/2025

  February 21, 2025 Review ID: ******* Contact Name: ******** *. The **************** of Toyota Financial Services (TFS) is in receipt of the review submitted by ******** *., regarding their dissatisfaction with Toyota Financial Services (TFS).It is important to understand that Toyota Financial Services relationship to any dealer is that of a financing source, similar to a credit union or a bank, and the dealership is an independent business entity over which *** has no control. Additionally, Toyota Financial Services is an indirect lender that accepts assignment of retail installment contracts from its dealers. Our contracts comply with all applicable laws and are sufficient under state and federal laws.*** is not involved in the negotiation process between customers and the dealership and relies on the terms and conditions that appear in the written contract, including interest rates and any down payments. We have confirmed that there have not been any acts of fraud committed by us.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

  S. J.

  Date: 03/11/2025

  Thank you for your response dated February 21, 2025.Your reply attempts to redirect accountability by stating that Toyota Financial Services (TFS) is merely an indirect lender and not responsible for dealership actions. However, this does not address the core concern: the alleged unauthorized access and use of customers trust or Social Security related accounts to fund vehicle purchases, while simultaneously charging interest and monthly payments effectively resulting in double payment.Whether directly or through third-party dealers, *** assumes responsibility when it accepts assignment of contracts and proceeds to collect payments from consumers. As the assignee and servicing entity, TFS is obligated to ensure transparency and lawful processing of funds. Simply citing compliance with general applicable laws does not negate potential wrongdoing or shield your institution from scrutiny.The question remains:If vehicles are paid in full through access to consumer trust accounts, why are customers then obligated to make loan payments and interest payments as if the vehicle has not already been paid for?Your response also does not address the demand for a complete accounting of how any funds related to consumer trust or Social Security-based accounts are accessed, allocated, or recorded in your system.This is a call for transparency and accountability not a deflection of responsibility.TFS may wish to reconsider its approach, as growing numbers of consumers are becoming aware of these financial practices and are prepared to take legal and public actions to seek restitution, full disclosure, and justice.The request for cease and desist still stands.

• Review fromErik N

  Date: 01/30/2025

  1 star

  Erik N

  Date: 01/30/2025

  Companies' website glitched and caused multiple payments. Toyota refused to refund the UNAUTHORIZED EXTRA payment. Company was very rude and unhelpful. I am facing homelessness now because of their mistakes and refusal to make it right.

  Toyota Motor Credit Corporation

  Date: 02/06/2025

  February 6, 2025 BBB Review: ******* Contact Name: **** ******* Account Number: ********** ******************** of Toyota Financial Services (***) is in receipt of the review submitted by **** *******, regarding their dissatisfaction with Toyota Financial Services (***). Our records reflect that on January 30, 2025, two one-time payments were scheduled via the *** website within 4 minutes of each other. The first payment, in the amount of $400.00, was scheduled with a timestamp in our system at 9:34 am. The second payment, in the amount of $353.03, was scheduled with a timestamp in our system at 9:38 am. Both the *** mobile app and website are 100% customer-driven, and *** is unable to schedule payments or cancel payments using these methods on the customers behalf. Also on January 30, 2025, **** ******* called and spoke to a *** representative. During that conversation the representative confirmed that *** is unable to cancel a payment in process; however, our representative did initiate a refund from a previous payment on November 4, 2024, in the amount of $325.00, in order to support our customer. Our customer was advised a refund would be provided within 3 business days and to monitor their bank account to ensure the funds are deposited. As of the date of this response, the next payment is due on the account on March 14, *********** know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Review fromS. H.

  Date: 01/30/2025

  1 star

  S. H.

  Date: 01/30/2025

  If I could give negative stars to this company I would. I returned a lease almost 4 months ago paying out the closing balance and the customer agent told me I was all good. I find out 3 weeks later they sent bad reports to the credit agencies saying I never made final payments. Now after 14 phone calls over these 4 month they inform me there is nothing they can do except for me to MAIL in a letter that will take ***** days to get a response. I am actively trying to buy a home and this is the only blemish on my credit scores. They have refused to help me in any manner that doesnt require more effort on my part for their wrong doing. This has already cost me hours of time and stress and will soon cost me thousands of dollars with my interest rates being affected on my home. I never knew that Toyota would punish people this hard for returning one of their vehicles in excellent condition and 8k miles under my allotment.

  Toyota Motor Credit Corporation

  Date: 02/04/2025

  February 4, 2025 BBB Review Case # ******* *** ******* Account # *********** This is in response to the review filed against Toyota Motor Credit Corporation (TMCC) by *** *******.First and foremost, Toyota Financial Services (TFS) would like to thank Mr. ******* for bringing his concerns to our attention.After a thorough review of Mr. ******** account, we discovered that no late markers are reporting for this account on their ********************** profile. Our records reflect the account is closed as of 10/23/2024.Please know TFS strives for excellence in customer satisfaction and we sincerely appreciate Mr. ******* for bringing this matter to **** attention. If Mr. ******* should have any further questions, he may contact our *********************** at **************, Monday through Friday.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

  S. H.

  Date: 02/14/2025

  When were the derogatory remarks removed from my account? I have evidence from lenders and Toyota financial in a letter stating that you incorrectly labeled my closed account. I am also still waiting on the prepaid letter that the Toyota financial said they would send me to hand write a dispute since I am not allowed to talk to the credit reporting department at Toyota financial. If you really did care about my account since I returned the car ***** miles under the agreement while making all the payments early and in full you should at least look into the credit agencies on your end and correct the error.

• Review fromSarah B

  Date: 01/28/2025

  2 stars
  Wish I knew or it was written in my contract about the white paint recall smh ??????? ******* they would try to make customers pay even if it expired.

• Review fromMary Ann F

  Date: 01/27/2025

  1 star

  Mary Ann F

  Date: 01/27/2025

  Horrible, incompetent service. I had a title with no lien on it and I still had a loan. When I called on December 2, 2024 and man named ****** said he would send me a lien release. I told him thats wasnt what I needed, I hadnt paid off the vehicle. He told me that Toyota could not put the lien on my title. So what happened was I got another title ordered by *** that still didnt have Toyota as the lien holder. Somewhere in their system they did have my title with the lien on it, but I guess ****** never looked that far. ****** then took the lien off after our conversation. I never got a lien release as well, which they just told me today was sent to **** have gone through so many people who have misinformed me saying that it wasnt possible to put Toyota on the title, even talking to the resolution people. I called the title department in ********* and they said that absolutely Toyota can put themselves on the title if they fill out an MV900.This process is still going on and even with a case number nobody knows whats going on. I spoke to someone today after many explanations got me an answer. Its in ****** being processed but I cant have the title sent to me, which is what I was told. Yet another lie, or misinformation. This has held me up for over two months and I needed to sell that vehicle for a while now.I love my Toyotas but I will never buy another one, ever!

  Toyota Motor Credit Corporation

  Date: 01/29/2025

  January 29, 2025 **** ********* BBB Review This is in response to the review submitted by **** *********, against Toyota Motor Credit Corporation (TMCC), regarding the reinstatement of the lien on her vehicle title. First and foremost, we would like to extend our sincerest apologies for the frustration Ms. ********* endured while contacting our customer service center regarding her title.Our records indicate that our **************** processed the required MV-900 form to reinstate the TMCC-Lien and sent it via ***** overnight delivery (Tracking #************). The document was delivered successfully on January 24, 2025, to the New York State ***, ************* **************************************. We encourage Ms. ********* to contact the *** directly to verify the status of her vehicle title.Toyota Financial Services strives for excellence in customer satisfaction, and we apologize for any inconvenience Ms. ********* may have experienced. If Ms. ********* has any further questions, please have her contact our *********************** directly at **************, Monday through Friday.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Review fromDETRECIA G

  Date: 12/10/2024

  1 star

  DETRECIA G

  Date: 12/10/2024

  Urgent Assistance Required Regarding Credit Reporting Issues Dear Toyota Financial Services,I deeply appreciated your "excellent service" during the course of my loan repayment. However, since completing the payoff of my vehicle, I have encountered significant issues related to inaccurate reporting on my credit report. These discrepancies have caused severe damage to my credit score, impacting my ability to progress in critical areas of my life, such as purchasing a home, supporting my family.Despite multiple attempts to resolve this matter through TFS CSR the issue remains unresolved. I have been assured on several occasions that the incorrect reporting would be corrected immediately, yet my account still reflects "closed" rather than "paid as agreed." These repeated assurances, without follow-through, have only exacerbated my frustration. When you see closed on a credit report, you automatically think the account was closed and not paid.I have also been directed to contact credit bureaus by ***, such as Experian, to dispute the inaccuracies. However, I firmly believe it is ***'s responsibility to address and correct these errors directly, as the reporting originates from your *************** loan account details, the *** #4T1BF1F6HU280965, is provided for your reference. Throughout my loan term, I consistently communicated with TFS.. maintaining my obligations. It is disheartening to face such challenges now, despite having fulfilled my responsibilities as a customer; but most important it was completed.I have also submitted written correspondence requesting ******************* adjustments, yet no resolution has been offered. I kindly request your immediate attention to this matter and a clear explanation of why my account reflects "closed" rather than "paid in full."Thank you for addressing this issue promptly. I look forward to a resolution that restores the accuracy of my credit reporting and my trust in TFS.Sincerely,D G

  Toyota Motor Credit Corporation

  Date: 12/20/2024

  December 20, 2024 BBB Case # ******* Detrecia C ******* Account # ********** This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ************************** and foremost, TFS would like to thank Ms. ******* for bringing her concerns to our attention. Ms. ******** complaint stated that she believed that her *** account was being incorrectly reported as closed on her credit profile instead of paid as agreed, and that it is affecting her ability to purchase a home.After a thorough review of Ms. ******** account, we discovered her account is reporting is reflecting accurately based on her payment history and is reflected on tradelines currently being reported by the Credit ****************** (CRAs).Unfortunately, we are unable to accommodate Ms. ******** request to remove the negative information that was reported, as we are required to report accurate information to the ****. Please know *** strives for excellence in customer satisfaction, and we sincerely appreciate Ms. ******* for bringing this matter to **** attention. If Ms. ******* should have any further questions, she may contact our *********************** at **************, Monday through Friday. We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Review fromDouglass M

  Date: 12/01/2024

  1 star

  Douglass M

  Date: 12/01/2024

  Even though my car was paid off with Toyota, over 2 or 3 years ago, Toyota put all negative information on my credit. which has led to me having an extremely hard time trying to get credit for anything, I feel that Toyota Financial Services does not truly care about their customers. Why would you put all negative items on my credit when I paid off your vehicle, and it is now mine, but now my life has been ruined because of Toyota. I wanted to purchase another car from them, but now since I know Toyota is the main culprit behind me having a tough time getting anything approved due to them, I no longer want to do any type of business with them.

  Toyota Motor Credit Corporation

  Date: 12/04/2024

  December 4, 2024 ******** ***** BBB Review This is in response to the review submitted by ******** ***** against Toyota Motor Credit Corporation (TMCC), regarding Credit Reporting and Loan Assistance.First and foremost, we regret to learn of his hardship, and we hope things improved for him. However, we are unable to locate a TFS account, based on the information he provided. In order to review the actions that took place on his account and best assist him, we ask that him to please provide us with his full 10-digit TFS account number and/or vehicle identification number (VIN) that relates to this matter. Or please review his finance contract to determine the financial institution with whom he financed. **** strives for excellence in customer satisfaction, ************ has any further questions, he contact our *********************** directly at **************, Monday through Friday. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Review fromTelish E

  Date: 11/16/2024

  1 star

  Telish E

  Date: 11/16/2024

  I will never lease a vehicle with them again. They received over 50K to pay off my vehicle and held onto the funds for 2 months before sending off the title. Then reported the information to credit bureau as late because they were behind for 6-8 weeks on processing payments. My payment was never late they need to be investigated for there business practices immediately.

  Toyota Motor Credit Corporation

  Date: 11/20/2024

  November 20, 2024 BBB Case: ******** ****** ******** Account Number: *********** This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** ********, regarding their delay on processing their lease payoff check on the above referenced account. Our records reflect Mrs. ******** also filed a complaint with the Consumer Financial ***************** (****) on November *******, regarding the same matter. We have begun our investigation into this matter and will provide our response via the ***** Please know, a response will be provided to the **** on or before November 29, 2024. We understand Mrs. ******** time is valuable, and we appreciate their patience while we review the concerns. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.