Complaints
This profile includes complaints for American Home Protect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 215 total complaints in the last 3 years.
- 74 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business mailed potentially fraudulent letter with the header stating RE: **************************, Potential lapse of warranty coverage.Letter goes on to use language implying they are associated with lender and you must call for their warranty within 10 days otherwise risk a lapse in coverage.Small print at bottom indicates they are not in fact affiliated with mortgage company despite using their letterhead.
Business Response
Date: 04/18/2025
Dear Consumer,
I apologize for any inconvenience, I will add you to the Do not contact list, please mark this complaint resolved.
Customer Answer
Date: 04/18/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
American Home Protect,LLC Is CONSTANTLY sending me letters LOOK are you STUPID or just that DESPERATE you need to keep sending me letters you so desperate you need business? GET LOST STOP mailing me stiop Calling me STOP EMAILING me I am not interested in your SERVICE ! WHAT is the problem here LOST my info and stop sending me letters or any info! I did NOT ask for your services nor do I want them ! WHAT part do you not understand ? IM filing this info against ******* because I would like you to lose my personal info and stop trying to contact me any shape or form ! DO I make my self CLEAN or are you that IGNORANT to understand? your services like so many are a scam and I wish u to stop contacting me and lose my info and STOP Annoying people who has NOT reached out to ******* I am on the DO NOT CALL REGISTRY or to be contacted ! why are you BREAKING THE **** are you above the law? This is HARASSMENT at this stage !Should I be contacting the *** at this point if I get another message of any kind from this company ? This is unwanted communication's, mail,calls, e mails or any other kinda SOLICITING! YOUR crossing Boundaries and your behavior unacceptable. Im asking the BBB this needs to stop from AHP,LLL ( American Home Protect,LLC to get lost and I never want to hear from them again in any form! DO you get this DID I MAKE IT CLEAR ENOUGHT for you AHP,LLC ?Business Response
Date: 04/18/2025
Dear Consumer,
I apologize for any inconvenience, I will add you to the do not contact list, please mark this complaint as resolved.
Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting correspondence from American Home Protection in ***********. Each one is marked third notice as if its some past due bill. I have never done business with this company nor have I contacted it and I am tired of getting these scam notices from them as if they have a warranty on my home. I see on the Internet that they particularly contact the elderly and I am 75 years old myself. I am still in control of my faculties, but Im sure a lot of people arent and they would be vulnerable to a scam like this. This is inexcusable in my opinion and something should be done about it.Business Response
Date: 04/18/2025
Dear Consumer,
I am sorry for any Inconvenience,I will add you to the do not call list. please mark the complaint resolved.
Initial Complaint
Date:04/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
American Home Protect Claims they have contacted us about home warranty. They have not. American Home Protect Claims we are a customer. We are not. Despite calling them, they continue to mail us scam letters on warranty.Business Response
Date: 04/14/2025
Dear Consumer,
I apologize for any inconvenience, I will put you on the ************** List, please mark the complaint as resolved.
Customer Answer
Date: 04/14/2025
I have reviewed the business response and accept this resolution. Note: To send shady or questionable material on warranty service is similar to vehicle warranty service. Shady.
Despite calling the companies toll-free number to cease the mailings, the letters continued. I trust the mail will stop. I also appreciate the said company not calling us customer. We will never be a customer.
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent this company my bill for reimbursement and have yet to receive my payment. I am owed $834 and keep getting the run around from this company when I call for an update.Business Response
Date: 04/14/2025
Hello,
I am unable to locate an account in your name, can you please provide more detail on this reimbursement.
Initial Complaint
Date:03/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Notices of Home Warranty expiring soon and we do not have a Home Warranty with them. Last one on pink paper, implying we are late with a payment, and was dated March 22, 2025.Business Response
Date: 04/01/2025
Dear consumer,
sorry for any misunderstanding, I will add you to the do not contact list please mark this complaint as resolved.
Customer Answer
Date: 04/02/2025
I have reviewed the business response and accept this resolution. Will file a new complaint if any more "warning warranty to expire notices received".Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/25/2025, I received in a security envelope a letter from American Home protect, LLC , address of *************************************************************. I never have owned a home. I never contacted them for services. I believe it is a scam/fraud. I also think they send this letter trying to cause harm, scare tactic thinking you have to purchase their services.Business Response
Date: 03/26/2025
Dear Consumer,
Please be advised this is a advertising/marketing tool and no harm was intended. I will remove you from the contact list, please mark this complaint as resolved.
Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business mailed potentially fraudulent letter with the header stating RE: **************************, Potential lapse of warranty coverage.Letter goes on to use language implying they are associated with lender and you must call for their warranty within 10 days otherwise risk a lapse in coverage.Small print at bottom indicates they are not in fact affiliated with mortgage company despite using their letterhead.Business Response
Date: 03/26/2025
Dear Consumer,
We apologize for any inconvenience, I will add you to the do not contact list. Please mark this complaint as resolved.
Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting letters saying my warranty is about to expire. I've never had any business with this company. My last letter was a pink one saying it was my second notice, making it look like I was in arrears. This company preys on senior citizens and their business practices are scurrilous. They should lose their current rating.Business Response
Date: 03/26/2025
Dear Consumer,
I am sorry for the confusion these are marketing flyers, and letters. I will add you to our do not contact list. Please mark this complaint as resolved.
Initial Complaint
Date:02/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this company is sending threatening letters with final warnings about a non-existent home warranty to my mother trying to scare her into whatever they're selling they should be ashamed of themselvesBusiness Response
Date: 03/03/2025
Dear Customer,
I am sorry for any inconvenience that our marketing material may have caused, I am adding you to the do not contact list please allow a 14 business days for this to take full effect, and mark this complaint as closed.
Customer Answer
Date: 03/03/2025
I have reviewed the business response and accept this resolution.
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