Complaints

This profile includes complaints for American Home Protect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Home Protect, LLC

  3460 Lotus Dr STE 150 Plano, TX 75075-7834

  
• 

  American Home Protect, LLC

  2024 W 15th St STE F346 Plano, TX 75075-7363

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company started sending me letters that my warranty was expiring on my house right after I moved in my new house Oct 2024. They had all my info, including my mortgage lender. I had to read the fine print to understand where it was coming from. I just threw them out. Now I am receiving text messages several times a week from a different phone number each time, since I keep blocking the number and reporting it as spam. Each text states, Your address at ****** needs attention. Contact AE Home Coverage Services ***********. Text STOP to unsubscribe. I do not know if letters and texts are related, but I believe they are. I never signed up for any home warranty program, or requested info on phone. I especially did not give them my phone number. I do not feel comfortable texting STOP on these texts, as I know this can sometimes be a phishing scam. I finally Googled the phone # and it is tied to **********. I have no idea what is going on with this company, but I want these text messages to stop. I receive 5-7 a week and there is no way to stop them. I report them and they just keep coming back with a new number. I apologize if this is not the same company, but I still would like to complain for the letters you sent me when I first moved in that read FINAL NOTICE on them, making me think I had a late bill to pay. I wish I had copies of these letters, but it seems like youve sent them to enough people. Either way, take me off whatever list you found my info off of and STOP TEXTING ME. This is harassment. I never contacted you or looked for any type of home warranty product.

  

  Business Response

  Date: 06/16/2025

  Dear Consumer,I apologize for any confusion we will add you to the do not service list. please mark this complaint resolved. 

  Customer Answer

  Date: 06/16/2025

  I have reviewed the business response and accept this resolution. 

  Customer Answer

  Date: 06/17/2025

  I accepted the companys response that they would not contact me. I received no daily texts within the time period of the BBB review and my acceptance, which was yesterday. Today, I received one of the harassing text messages again. It always comes from a new #, so I cant block it. The phone # to call is not linked to a business. *** Googled it and theres many listings that its spam. I googled the number this text came from. There are no ****** results at all, which is very strange. Im not going to click on the Stop link, as this can be a phishing scam. I WANT THIS COMPANY TO STOP TEXTING ME! I never did any business with them and I receive a text almost daily, except for the time it was under the BBB review. If they try to come back and say its not them, that is too much of a coincidence for me. 

  Customer Answer

  Date: 06/17/2025

  Request this complaint be re-opened. I attempted to file a new complaint and the BBB closed it, as only 1 complaint can be made against a company. This company immediately started texting me again after I accepted the resolution that they would put me on a do not contact list. I received the text this morning. The phone number to call us listed as a Spam number on a ****** search. I ******d the # the text came from and the number is not registered to anyone, or any business, no search results. I will not text Stop, as this can be a phishing scam. Every time I report these texts to ***** a new # sends them again. I receive them almost daily. The only time they stopped was from the day I put in my complaint against them to the BBB, until yesterday, when I accepted their resolution. I believe this is harassment. I have never done business with them. I do not want their services. I want to be left alone! They stated they would leave me alone and it took less than ******************************* again. Please, BBB, I ask you to reconsider opening this complaint. The company did not follow through on what they said they would do. I have attached a screenshot of the text I received today. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called back in February 2025 to file a claim to have a sensor replace on ******* dual wash machine. When the complaint was filed on Feb 2, 2025 I was informed that because it was an exist problem and the warranty didnt kick until Feb 09, 2025 it could be covered. I accepted that but back in April I put in a claim to have a repair person 2 come and see why my machine was leaking I was told over and over again the the claim will be acknowledged but now after speaking to person after person on this day May 28, 2025 approximately 8:29am I was informed by a court supervisor that the claim has not been honored. I have been calling for four weeks and each time I am told something different. I am a senior citizen and I feel to believe that now my wash may want get repaired so I will have to find someone to come out to repair it. This has been a frustrating n aggravating.

  

  Business Response

  Date: 06/06/2025

  Dear Customer.

   

  Per the terms of your contract, which went into effect on 2/1/2025, there is a 30 day wait period to file a claim. You reported that the Washing machine issue started on 2/4/2025 which was during that 30 day wait period. This is considered a known pre-existing condition, and would not be covered under the plan. That is why the claim was denied. 

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting letting from american home protect llc saying i signed up and I dont even have a home of my own.

  

  Business Response

  Date: 05/15/2025

  Dear Consumer,

  I will add you to the Do not Service List, please mark this complaint resolved.
  

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Letter sent to ******* ***** (deceased) stating third attempted contact."Based on your purchase date you may have a Home Warranty policy that could expire SOON."******* ***** never had an account with these people.Letter reference #***TWR_15812 REFERENCE DATE MAY 10, 2025 Received May 12, 2025 Of course, the small print says "Not all consumers have previous coverage."

  

  Business Response

  Date: 05/15/2025

  Dear Consumer,

  I apologize for any Inconvenience, I will add you to the Do not service list. Please mark this complaint as resolved.
  

  Customer Answer

  Date: 05/16/2025

  I have reviewed the business response and accept this resolution. 

  Thank you

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received two pieces of first class mail from American Home Protect, LLC whom I do not do business with nor have I ever. The second piece of mail I received on 5.10.25 on the envelope it states second notice which makes it seem like "you're in trouble". This is unacceptable from a company whom I have zero ties or any accounts with and is seriously fraudulent tactics.

  

  Business Response

  Date: 05/15/2025

  Dear Consumer,

  I will add you to the do not contact list, please mark this complaint resolved.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail from this company assumed it was spam so I threw it away. Then I received another one so I thought to call them to get a little clarity about what this is about because I havent purchased home warranty and I dont even own my home. While I was speaking to them on the phone, they were telling me that this is something that was given to me as a courtesy when I moved in and now that its expiring, it is not my responsibility to pay. He was trying to get me a discounted payment so so I would be paying less than what was the original payment

  

  Business Response

  Date: 05/15/2025

  Dear consumer, I will add you to the do not contact list please mark this complaint as resolved.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business mailed potentially fraudulent letter with the header stating RE: **************************, Potential lapse of warranty coverage.Letter goes on to use language implying they are associated with lender and you must call for their warranty within 10 days otherwise risk a lapse in coverage.Small print at bottom indicates they are not in fact affiliated with mortgage company despite using their letterhead.

  

  Business Response

  Date: 04/18/2025

  Dear Consumer,

  I apologize for any inconvenience, I will add you to the Do not contact list, please mark this complaint resolved.
  

  Customer Answer

  Date: 04/18/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Home Protect,LLC Is CONSTANTLY sending me letters LOOK are you STUPID or just that DESPERATE you need to keep sending me letters you so desperate you need business? GET LOST STOP mailing me stiop Calling me STOP EMAILING me I am not interested in your SERVICE ! WHAT is the problem here LOST my info and stop sending me letters or any info! I did NOT ask for your services nor do I want them ! WHAT part do you not understand ? IM filing this info against ******* because I would like you to lose my personal info and stop trying to contact me any shape or form ! DO I make my self CLEAN or are you that IGNORANT to understand? your services like so many are a scam and I wish u to stop contacting me and lose my info and STOP Annoying people who has NOT reached out to ******* I am on the DO NOT CALL REGISTRY or to be contacted ! why are you BREAKING THE **** are you above the law? This is HARASSMENT at this stage !Should I be contacting the *** at this point if I get another message of any kind from this company ? This is unwanted communication's, mail,calls, e mails or any other kinda SOLICITING! YOUR crossing Boundaries and your behavior unacceptable. Im asking the BBB this needs to stop from AHP,LLL ( American Home Protect,LLC to get lost and I never want to hear from them again in any form! DO you get this DID I MAKE IT CLEAR ENOUGHT for you AHP,LLC ?

  

  Business Response

  Date: 04/18/2025

  Dear Consumer,

  I apologize for any inconvenience, I will add you to the do not contact list, please mark this complaint as resolved.
  

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting correspondence from American Home Protection in ***********. Each one is marked third notice as if its some past due bill. I have never done business with this company nor have I contacted it and I am tired of getting these scam notices from them as if they have a warranty on my home. I see on the Internet that they particularly contact the elderly and I am 75 years old myself. I am still in control of my faculties, but Im sure a lot of people arent and they would be vulnerable to a scam like this. This is inexcusable in my opinion and something should be done about it.

  

  Business Response

  Date: 04/18/2025

  Dear Consumer,

  I am sorry for any Inconvenience,I will add you to the do not call list. please mark the complaint resolved.
  

  
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Home Protect Claims they have contacted us about home warranty. They have not. American Home Protect Claims we are a customer. We are not. Despite calling them, they continue to mail us scam letters on warranty.

  

  Business Response

  Date: 04/14/2025

  Dear Consumer,

  I apologize for any inconvenience, I will put you on the ************** List, please mark the complaint as resolved.
  

  Customer Answer

  Date: 04/14/2025

  I have reviewed the business response and accept this resolution. Note:  To send shady or questionable material on warranty service is similar to vehicle warranty service. Shady.
  

  Despite calling the companies toll-free number to cease the mailings, the letters continued. I trust the mail will stop. I also appreciate the said company not calling us customer.  We will never be a customer.