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          Find a Location

          Frito Lay, Inc. has 42 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFrito Lay, Inc.

            Food Manufacturers
            Multi Location Business

            Contact Information

            7701 Legacy Dr

            Plano, TX 75024-4002

            Get Directions
            Visit Website
            Email this Business
            (972) 334-7000

            Business hours

            9:00 AM - 4:30 PM
            Business Hours
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM

            Customer Reviews

            1.44/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            41 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Manufacturer and distributor of snack food products.

            Business Details

            This is a multi-location business.

            Find a Location

            Frito Lay, Inc. has 42 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              7701 Legacy Dr, Plano, TX 75024-4002
              Email this Business
              BBB File Opened:
              1/1/1936
              Years in Business:
              59
              Business Started:
              6/8/1965
              Type of Entity:
              Corporation
              Alternate Business Name
              • Frito-Lay Inc.
              Hours of Operation

              Primary

              M:
              9:00 AM - 4:30 PM
              T:
              9:00 AM - 4:30 PM
              W:
              9:00 AM - 4:30 PM
              Th:
              9:00 AM - 4:30 PM
              F:
              9:00 AM - 4:30 PM
              Sa:
              9:00 AM - 4:30 PM
              Su:
              9:00 AM - 4:30 PM
              Business Management
              • Mr. Fritz Wise, Director of Customer Relations
              Contact Information

              Principal

              • Mrs. Lee Anne Gilman, Customer Service Speciali

              Customer Contact

              • Mrs. Lee Anne Gilman, Customer Service Speciali
              • Mr. Fritz Wise, Director of Customer Relations
              Additional Contact Information

              Fax Numbers

              • (972) 334-6322
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              41 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/11/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              I bought 15 cases of chips from samsclub, the classic lays potato chips, 1 oz. Bags with 50 per box. Most of the boxes had either bags of chips that were flat, meaning without any air in them or busted bags with chips all over the box. I called lays to tell them the issue, which of course you guys advertise all over the box and each bag, how its guaranteed fresh or your money back. They told me to email them a receipt which I did and they would get back to me. After 2 weeks without hearing from them, I received 3 coupons in the mail for $4.99 off my next purchase. Are you kidding me or something? I spent a few hundred dollars on this purchase for an event and this is what I get back when you guys advertise money back guaranteed! Which usually means MONEY!!! NOT A FEW COUPONS FOR 4 BUCKS!!! You guys should be ashamed of yourselves for sending me such a disgraceful way of payment for such a company like you guys!!!
              Read 40 More Complaints

              Customer Reviews

              18 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michael M

              07/17/2024

              I only give one star because that's the lowest available to give. I have applied for the Route Sales position in *******, had to call for weeks which no one answers they waste 15mins of your time saying please hold for the available recruiter, left multiple messages never got a call back, sent multiple emails finally got a response to set up a zoom meeting, I picked the time and date and I sit on the zoom call for 45 mins waiting for someone to get on and conduct the interview. No one ever came on to do the interview, I emailed and called again asking if there was a reason why they left me hanging the response with the same email congratulations you've been selected for the next step in the interview process please pick a time and date for your zoom interview I click it and it says there are no more available dates. I now see why there BBB rating is so low, places like this is exactly what's wrong with the world today people willing and wanting to work and places like this wasting there time.

              Frito Lay, Inc. Response

              07/18/2024

              This concern has been forwarded to the correct department for further handling. Thank you ***** Product Specialist
              Read 17 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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