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Frito Lay, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Frito Lay, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 19 Customer Reviews
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Review fromCassie B
Date: 10/04/2024
1 starCassie B
Date: 10/04/2024
Dont work for them!!! They have shorted my husbands check consistently for over a month now (Im talking hundreds of dollars not a few bucks) and sadly they have done this to him several times in the 3 years he has been with the company. (And 10 in total with ******** We have a special needs son who went without medicine all week because of this and we have barely been scraping on groceries. Thanks a lot Frito-Lay letting down your employees and families one at a time . ?? ??Frito Lay, Inc.
Date: 10/07/2024
We have forwarded this concern to the correct department. Please close this concern. Thank you!Review fromMichael M
Date: 07/17/2024
1 starMichael M
Date: 07/17/2024
I only give one star because that's the lowest available to give. I have applied for the Route Sales position in *******, had to call for weeks which no one answers they waste 15mins of your time saying please hold for the available recruiter, left multiple messages never got a call back, sent multiple emails finally got a response to set up a zoom meeting, I picked the time and date and I sit on the zoom call for 45 mins waiting for someone to get on and conduct the interview. No one ever came on to do the interview, I emailed and called again asking if there was a reason why they left me hanging the response with the same email congratulations you've been selected for the next step in the interview process please pick a time and date for your zoom interview I click it and it says there are no more available dates. I now see why there BBB rating is so low, places like this is exactly what's wrong with the world today people willing and wanting to work and places like this wasting there time.Frito Lay, Inc.
Date: 07/18/2024
This concern has been forwarded to the correct department for further handling. Thank you ***** Product SpecialistReview fromDevin N
Date: 06/15/2024
1 starDevin N
Date: 06/15/2024
I am the owner of a convenience store in **, with customer ID: *******, we have been a customer of ********************** for last 20 years. Our annual delivery value from Frito - Lay for us is around $25,000, they deliver to our store weekly, then a new driver show up and after one delivery, that driver decide to not want to work with us anymore, he told the Frito - Lay to close our account without any notice (how can a driver can do that?). If Frito - Lay do not want any money to do business with us, I'm ok with that.Frito Lay, Inc.
Date: 06/17/2024
This concern has been forwarded to the correct department for further handling. Thanks!**** Product SpecialistReview fromKelly H
Date: 05/04/2024
1 starKelly H
Date: 05/04/2024
I bought one of the small individual bags at dollar store in **********, and found a whole human tooth in my bag . This is outrageous and nasty. It was in my mouth and I had no idea, as I just turned the bag up and poured it in my mouth.Frito Lay, Inc.
Date: 05/13/2024
Email has been sent to consumer asking consumer to give our office a call. Thanks!**** Product SpecialistReview fromDaileighNovember
Date: 04/29/2024
1 starNO ONE SHOULD WORK AS HEAVY A WORK LOAD GOING IN AT 3am and working til and PAST 3pm!! GET MORE EMPLOYEES HAVE MERCHANDISERS AT EVERY STORE! People cant even eat! How is this LEGAL?! AND THAT chinese overtime again in ******* HOW IS THAT LEGAL?!Review fromJulia Z
Date: 04/10/2024
1 starJulia Z
Date: 04/10/2024
I recently participated in the eclipse sale on their snacks.com site. When I logged in during the eclipse, I was able to add a bag of the specialty snack in addition to the regular and check out. Hours later, I'm given a confirmation email of having only purchased the one snack, not the eclipse snack. I send an email requesting to confirm that I did in fact get this eclipse snack bag.Hours later, still having had no response, I decide to check the website in case I ordered wrong. Again, I was able to add the eclipse chips to my cart. I made sure it was there this time. This was HOURS after the first one. Again, after the confirmation came LATE, it was without this eclipse bag.I literally only purchased because a purchase was required to get these eclipse chips, and would not have otherwise.The next day, they finally got back to me, AFTER both shipments went out, to tell me that, oh, too bad so sad, we can't do anything once they've been shipped. This is fully a day after I emailed them about this, and they had ample time to cancel my order. They also told me that oops they actually ran out suuuuper early in the day. Then WHY was I able to add it again later that same day????Anyway, so I've been ripped off by ordering two bags of chips that I don't care about in order to get the special chips they claimed to come with every order (and was clearly there), and then insisting it's simply policy that they can't possibly take returns/cancellations despite my responding quickly enough to allow it.Honestly, I'm so disappointed more than anything. I love fritolay, so this is a huge letdown. This entire experience has made me rethink ever buying from them again.Frito Lay, Inc.
Date: 04/18/2024
This has been forwarded to the snacks team for further handling. Thanks ***** - Product SpecialistReview fromShammara E
Date: 01/03/2024
1 starShammara E
Date: 01/03/2024
Not sure who is handling quality control, but EVERY bag of Sour ************* Lay's I purchase has ZERO flavor on it. I won't be fooled be green specks placed on the chips to give them a visual that they are flavored. The public is not stupid. We all have mouths with taste buds. I will not be given a coupon to go buy ANOTHER bag of unseasoned chips. I want the quality that I've always enjoyed from a child to an adult. What happened these last few years? Have you actually tasted your own product lately! I'm pretty sure "EVERYONE can now eat just one".Frito Lay, Inc.
Date: 01/08/2024
Email has been sent to consumer asking for him to give me a call to resolve the concern.Thanks!***** Product SpecialistFrito Lay, Inc.
Date: 04/18/2024
Case has been resolved, $25 gift card and coupons sent to consumer. Thanks!***** Product SpecialistReview fromCharlotte K
Date: 12/14/2023
1 starCharlotte K
Date: 12/14/2023
At snack.com I placed a order and they took my money sent the wrong chips tried to contact them twice no response except they tried to charge my card twice Thank God I locked it so needless to say I am really mad and will never tell anyone about them and if I do it won't be goodFrito Lay, Inc.
Date: 12/15/2023
Concern has been sent to the correct department for further handling. Will update when the department provides me with the resolution. **** Product SpecialistFrito Lay, Inc.
Date: 01/08/2024
My apologies for the delayed response. Update from our Snacks.com Team received on 12/15/2023 ************** submitted Snacks.com case number below, where we submitted a full refund request for the incorrect items delivered Case #: ******** Date: 12/09 Refund Completed: 12/13 Order # ************* We reached out to the customer via email twice now, so not sure why they did not receive communication Please let us know if you have any other questions Thanks Snacks.com TeamReview fromMonique H
Date: 12/03/2023
2 starsMonique H
Date: 12/03/2023
I can't believe I opened up a box of chips that states 18 count turn out to be 13 count and my daughter was having a sleeping so I was short of chips I really could not believe the box was seal with 13 bags of chips in it do betterFrito Lay, Inc.
Date: 12/14/2023
Email has been sent to consumer asking her to give me a call directly to resolve her concern.**** Product SpecialistFrito Lay, Inc.
Date: 01/08/2024
My apologies for the delayed response.Resolve received on 12/15/2023 from our Snack.com Team ************** submitted Snacks.com case number below, where we submitted a full refund request for the incorrect items delivered Case #: ******** Date: 12/09 Refund Completed: 12/13 Order # ************* We reached out to the customer via email twice now, so not sure why they did not receive communication Please let us know if you have any other questions Thanks Snacks.com TeamReview fromRay R
Date: 06/10/2023
2 starsLove most products purchase Munchies snack mix $****, which more than 90%,where pretzels. If l wanted pretzels, l would not have paid ****, do better, high prices, less quality, never make sense and bad for business
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