Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/17/23, I purchased a book entitled, "Natural Health Connections, " for $36.99. On 04/02/23, I received a book in the mail and a deduction in my bank account of $39.97 for another book, "Unbreakable Brain." Today, on 05/02/23, I noted another deduction in my bank account from this came company, Primal Health, for another book I "allegedly" purchased, in the amount of $39.97. I ordered the original book from Primal Health, I admit that. I had no intention of purchasing any further products from this company. I did not give them permission, to my knowledge, to send endless books I allegedly purchased. I attempted to contact their customer service phone number, to no avail. They, probably intentionally, have one hang on the phone for an extreme amount of time until you eventually hang up. I then sent an email to Primal Health to tell them to discontinue sending book and/or any products they are involved with. I demanded they stop selling me anything at all. I respect the BBB in that they have always been helpful in the past and I hope they can be useful now as I need this company to discontinue sending me books and discontinue deducting any amount from my bank account. I cannot afford this and never intended for this to be the case. I have attached a copy of the email I sent to Primal Health just today. I doubt very much whether they will contact me as they do not even allow anyone to speak to an agent in their so-called ****************** ***********

  Business Response

  Date: 05/08/2023

  Hi ****, thank you for taking the time to reach out to **. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right. We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to ** that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to **.
  
  Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $79.94. Please allow 3-5 business days for this to be reflected on your account. If you need anything else, please contact ** directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team
  
  

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/20/23 I ordered the blood pressure books was charged ****** Never received books Have been charged39.97 every month since. Unable to get thru when calling After reading others having same experience would say this business is a scam

  Business Response

  Date: 05/08/2023

  Hi *******, thank you for taking the time to reach out to us. We sincerely apologize for the long...wait time you experienced when reaching out to our customer care team, as the call center is busier than usual during this time, but we're here and happy to help. After reviewing your account, it does show that the order was placed back on 03/18/2002 and you have not received your order yet. We do apologize for the delay as Cardio Relax and Heart Zest is still of out stock. We've also taken a look at your account, and see that the $39.00 charge that you mention is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.
  
  As per your request, we have canceled the order for now and canceled the newsletter subscription and refunded a total of $418.54. Please allow 3-5 business days for this to be reflected on your account. 
  
  Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team
  
  

  Customer Answer

  Date: 05/09/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a book from this company via ********* I did not get an order confirmation on screen or by email. After weeks had gone by the book did finally arrive. Little did I know that by ordering this book, surreptitiously the company through "small print" had me agree to an extremely expensive monthly newsletter. I bought a book, not a newsletter. I do not even remember seeing terms and conditions of this purchase. If this company wants to do the right and ethical thing, they will reimburse the 2 months of $39.97 that has been drafted from my charge card. I called customer service on 4/30/23 to cancel my (their) subscription and was told I would receive an email confirmation of cancellation but as of today, 5/2/23, have received nothing.

  Business Response

  Date: 05/08/2023

  Hi ******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.
  We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.
  Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $159.88. Please allow 3-5 business days for this to be reflected on your account. 
  
  Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team

  Customer Answer

  Date: 05/09/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** September 2022 I purchased from Primal Labs 6 bottles of GluoBurn at $331.89 **. On the 27 March 2023 I received another 6 bottles plus my old credit card (it is in the process of being replaced) was charged $331.89. I did not reorder this product nor do I want to as I did not receive any benefit from it.I tried to contact Primal Labs but the email password that they gave me does not work. I went into their web page and tried to send an email through their "support" hat but I did I would like my money back plus the cost of postage for me to return the GluoBurn. I would like them to contact me so I could suggest how they could repay me. I did not realize that it was on a auto renewal but even if I did I cannot cancel my order because I can not contact them.

  Business Response

  Date: 05/04/2023

  Hi *******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right. We've taken a look at your account, and see that you were indeed subscribed to GlocuBurn We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to ** that youre continually satisfied with the subscription and, if not, you may cancel the subscription at any time through your account or by reaching out to **.
  We did notice you reached out to ** through email last 04/28/2023. We did respond to your message saying we have removed the subscription for GlocuBurn from your account and refunded $202.44. Please allow 3-5 business days for this to be reflected on your account. There is no need for you to return the supplements. 
  
  Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact ** directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team

  Business Response

  Date: 05/12/2023

  Hi *******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right. We've taken a look at your account, and see that you were indeed subscribed to GlocuBurn We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to ** that youre continually satisfied with the subscription and, if not, you may cancel the subscription at any time through your account or by reaching out to **.
  We did notice you reached out to ** through email last 04/28/2023. We did respond to your message saying we have removed the subscription for GlocuBurn from your account and refunded $202.44. Please allow 3-5 business days for this to be reflected on your account. There is no need for you to return the supplements. 
  
  Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact ** directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered for the Bless pressure health solution. I noticed most of the food suggestions are meat related and I do not eat meat. So I requested for the cancellation of the order well within the cancelled period per their terms and conditions. I never received any response inspite of multiple follow **** I also ordered some other products related to ******** and CO2 etc, but I never received those products. Hence I requested for the cancellations of the order for which again I never received any response or acknowledgement from Primal inspite of multiple follow ****Then, I filed a dispute with credit card company. Dispute was settled in favor of Primal because they provided false documentation to the credit card company.I lost over $500 with Primal for the products that were never received.Sorry to say please use Primal only if you want to lost money.

  Business Response

  Date: 05/03/2023

  Hi *********, thank you for taking the time to reach out to us. We sincerely apologize for the long wait time you experienced when reaching out to our customer care team, as the call center is busier than usual during this time, but we're here and happy to help. We did experience delays with deliveries due to  change of shipping partners, but we are back on track and sending back orders as quickly as we can. We've taken a look at your account, and noticed that your orders were canceled and a partial refund were applied. Your order last 01/02/2023 for the Blood Pressure Solution book which had a total of $61.69 was canceled last 01/24/2023 and a refund of $51.70 was applied. The $9.99 was for the delivery fee but we will apply a refund for this amount today. Another order was placed last 01/09/2023 for DuOmega3 for a total of $373.80. A partial refund of $174.00 was applied last 02/16/2023. We will process a refund for the missing amount of $199.80 today. A separate order was placed as well last 01/09/2023 for Heartzest and CardioRelax  for $73.79 which was canceled and was fully refunded. 
  
  We have gone ahead and processed the remaining charges as a refund of $209.79. Please allow 3-5 business days for this to be reflected on your account. Rest assured all charges has been refunded and there are no subscription or monthly charges left on your account. 
  
  Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team

  Customer Answer

  Date: 05/05/2023

  I am rejecting this response because:   

  Thanks for issuing the refund of $199.80 and $9.99.

  You stated the refund of $73.79 was issued for order that was placed on last 01/09/2023 for Heartzest and CardioRelax. But this refund was reversed by the credit card company on 4/12/2023.

  Please issue the refund for $73.79

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date I first noticed the charge was when I looked at my upcoming **** bill and saw a charge posting I did not recognize on 4/24/2023 for $39.97. I believe the charge was for a book "Smart Blood Sugar." I do not remember ordering the book and I surely did not intend to get on a monthly subscription basis with your company. There was no notice that I can remember about a trial period after which the price would be charged, nor did I receive an account number or give you a password. This whole thing has been most confusing. In trying to cancel this subscription, I have spent the day searching on line and talking with the ************ trying to track you down. I have found listings for Primal Health and Longevity Secrets and have talked with a dentist's office. I have tried to call but was switched to a recorded MedLine promotion twice. The e-mail was non-existent. I do not choose to spend any more time trying to tract you down. My request is that you do not charge me for any more of your products or services. And I would greatly appreciate it if you would refund me the $39.97 and don't send me the book.

  Business Response

  Date: 05/01/2023

  Hi ******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.
  We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to ** that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to **.
  Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $79.94. Please allow 3-5 business days for this to be reflected on your account.

  Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact ** directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the book Blood Pressure Solution in January 2023, paying for it by credit card. I received the book and it is fine. I received additional ads titled Primal News. However, since January, I have only just discovered, my credit card has been charged USD$39.97 each month by Primal Health without my permission since January. Having followed up , I reviewed my emails and found NO notification of additional charges whatsoever attached to my book purchase. I did not authorize any subscription continuing charges. This is an obvous obfuscation on the part of Primal Health which garners them money for nothing in return. I have not received any physical newsletters and and emails I would describe as ads. Ridiculous!I have tried calling the company several times and of course go immediately into hold. I have informed my credit card company to deny any further charges .. However, I would appreciate a total refund of the USD$159.88 they charged over the past 4 months from Primal Health, for them to cease and desist any further charges as soon as possible, with a cancellation of any subscription and no further communication from them.. Thank you! P.E.

  Business Response

  Date: 04/28/2023

  Hi ******** thank you for taking the time to reach out to us. We sincerely apologize for the long wait time you experienced when reaching out to our customer care team, as the call center is busier than usual during this time, but we're here and happy to help. We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.
  
  We have gone ahead and canceled this newsletter subscription and refunded the $159.88. Please allow 3-5 business days for this to be reflected on your account. Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE ATTEMPTED TO CONTACT THIS COMPANY BY PHONE AND GET NOTHING BUT CLASSICAL MUSIC. I HAVE PURCHASED A SET OF BOOKS FROM IT SPEAKING TO HIGH SUGAR CONTENT IN BLOODS AND SUGGESTED MEANS OF REDUCING SAME.THIS IS A SIMPLE CLAIM - MY **** ACCOUNT WAS CHARGE TWICE FOR THE SAME ORDER. MY **** CONTACT SAID TO CONTACT THE SELLER. I HAVE TRIED TWICE.THE PRICE FOR ONE OF THE CHARGES IS $39.97 ON 3-30-23;THE SECOND CHARGE IS $36.99 ON 3-4-23. I DON'T KNOW WHY THE DIFFERENCES IN THE CHARGES .AGAIN **** IS NO HELP.THE NUMBERS FOR 'PRIMAL HEALTH' GIVEN IN THE **** TABULATION ARE 888 901 ???? AND ************ CAN YOU ASSIST? THANK YOU. PLEASE NOTICE IN THE ATTACHMENT THERE ARE TWO ENTRIES UNDER TH E 'BLOOD SUGAR' CATEGORY.

  Business Response

  Date: 04/28/2023

  Hi *****, thank you for taking the time to reach out to us. We sincerely apologize for the long wait time you experienced when reaching out to our customer care team, as the call center is busier than usual during this time, but we're here and happy to help. We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.
  
  We have gone ahead and canceled this newsletter subscription and refunded the $39.97. Please allow 3-5 business days for this to be reflected on your account. Please accept our sincerest apology for any inconvenience this may have caused.If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team

  Customer Answer

  Date: 04/28/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Primal Labs Order Id: *******, Contact Id: ******* - On 9/06/2022 I ordered one copy of "The Unbreakable Brain. I received the book but never received the four bonus gifts that were promised in the ad for the book. I can forgo those bonus gifts, but I REALLY WANT reversals of the extra $39.97 charges that have appeared on my card first on 9/27/2022 and then each month through 2/24/23 six altogether. For a while I was busy (holidays, houseguest, hubbys surgery, etc.) so I didnt notice. As soon as I saw them I phoned the number linked with the ********, but reached no one. I notified my card company, and put a stop to my card as I had no idea what caused those ********. I tried several times to call Primal Labs, but each time I was on hold until I gave up. I then turned to email, but my emails are unanswered. Later I found customers complaints with Primal Labs and learned people were billed for e-mailings of Natural Health Connections. I checked and saw I had received Health Connections so I stopped the e-mailings. When a box popped up asking why I unsubscribed, I selected the answer that I had never subscribed. At the time of the book order, I never saw anything to either select a subscription or to unselect an automatic signup. Upon review of my emailed invoice for the book purchase, I saw a notation of a subscription for zero cost (****), which hadnt alarmed me as many companies I order from send free mailings. However, 21 days from book purchase (14 days from the first Connections email), Primal Lab billed me $39.97. I was never emailed, or mailed, about cost to a subscription, also, no warning was mailed of a free subscription ending (described in Primal Lab responses to customer complaints, no other source). What I ordered was a book; as a senior who had eye surgery, I limit computer time as intense blue light is bad. I did not request a subscription; I want my money refunded for the six ******** of $39.97 from 9/27/2022 through 2/24/2023 ($239.82).

  Business Response

  Date: 04/28/2023

  Hi *******, thank you for taking the time to reach out to us. We sincerely apologize for the long wait time you experienced when reaching out to our customer care team, as the call center is busier than usual during this time, but we're here and happy to help. We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.
  
  We do notice that there were refunds made last 04/17/2022. A refund of $39.97 was applied for the monthly subscription dated 02/24/2022 and another $39.97 for 01/25/2022. There were attempts to collect the payment for the month of March but you card has decline those. Charges that was left unrefunded were for the month of September to December. We have gone ahead and canceled this newsletter subscription and refunded the $159.88. Please allow 3-5 business days for this to be reflected on your account. Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team

  Customer Answer

  Date: 05/07/2023

  I am rejecting this response because:There are issues brought up by Primals response.  Quote from Primal' response: There were attempts to collect the payment for the month of March but you (sic) card has decline (sic) those.   My response on that issue:  The 2/24/2023 billing was for March; the March billing would have been for ***** and no issues of Connection were sent. The Connection issues were sent as follows: 9/13/22 (supposed free), 12/13/22, 12/20/22, 1/3/23, 1/10/23, 1/17/23,2/7/23, 2/14/23, 2/21/23, 3/7/23, 3/14/23, 3/21/23.  Note that you skipped sending Connections between 9/13 and 12/13, although you didnt skip ******** on 9/27/22, 10/27/22 and 11/26/22. 
  Quote from Primal: highlighted clearly on the checkout page, in the order confirmation email  My response on that issue:There is nothing about expiration date on a free subscription or upcoming cost beyond an expiration date on the confirmation email, only the cost of zero (****) for a subscription.   I have a copy of that.
  Quote from Primal: We have gone ahead and canceled this newsletter subscription  My response on that issue: I had already canceled the subscription, after I figured out the cause of the charges by reading customer complaints, via the unsubscribe option in the 3/7/2023 Connections issue.  A popup asked why I was unsubscribing so I selected I never subscribed.  I then chose to unsubscribe on a separate ad from Primal but it indicated that I was already unsubscribed.  Why did Primal need to unsubscribe me and why am I still getting ads?  Is there no connection between unsubscribe buttons in emails and an account?  Stop the emails and take my name, email address, and card information completely out of your system.    

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED THE **** -UNBREAKABLE BRAIN. i HAVE TRIED TO CONTACT THE COMPANY SEVERAL TIMES WITH NO LUCK. I WOULD LIKE TO RETURN THE SHIPMENT AND RECIEVE A FULL REFUND TO MY CREDIT CARD. THERE WAS NO RETURN LABEL OR INVOICE INCLUDED IN THIS PACKAGE. CHARGES ARE $39.67 AND $57.00 TOTALING $96.67.

  Business Response

  Date: 04/27/2023

  Hi ********, thank you for taking the time to reach out to us. I am so sorry to hear that our product did not meet your expectations but I'm happy to help. Each individual is unique, and different ingredients may work better for different people.
  
  We've taken a look at your account, and see that your credit card company filed a refund last 04/02/2023 and the charge got reversed on that same day. There is no need for you to send the items back. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team