ComplaintsforDynata LLC

• Initial Complaint

  02/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Never received calls from this company(?) before. Never signed up for anything to receive calls from this company(?). Dynata calls me multiple times a day, from different numbers, over the past week. Seemingly out of nowhere. Spamming my phone and calling from different numbers with my local area code.

  Business response

  03/23/2022

  Business Response /* (1000, 5, 2022/03/01) */ Thank you for contacting us! We are sorry to hear that you are receiving unwanted phone calls. Please note that Dynata is a renowned research company, and would never partake in any dubious activity when contacting the general public to partake in research. All our phone calls are also recorded, to ensure our high standards are met. Unfortunately, due to this, unethical companies sometimes try to use our trusted name by pretending to call from Dynata. To ensure that we would not be contacting you, we have requested for the phone number specified in this complaint to be added to our Do Not Call list as soon as possible. If you are referring to a different number, please let us know. Thank you.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have tried to contact this company numerous times about my 1099. They were quick when they wanted me to fill it out and now I get no response from them at all.

  Business response

  02/28/2022

  Business Response /* (1000, 5, 2022/02/17) */ Thank you for contacting us. The member has been in communication with our support team and we believe this has already been resolved in support ticket ******** Thank you. Consumer Response /* (2000, 7, 2022/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally received a response with an apology and an explanation. It was their 3rd party contractor that was slow.

• Initial Complaint

  01/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi - I been a member of the said company for over 5 years, they have moved on and call themselves Branded Surveys now after been called Mintvine, this is a survey site that started well but after the first year, they have deliberately misled all their customers with time taken on surveys, eg they will tell you the survey is for 5 minutes for certain points, once you accept to take survey, they will push the time to 20, this occurs one after another, they also do not reward you for completing certain surveys, I have made so many complaints for the past 4 years and instead of getting better, they have gone worse, you can enter site and look at all the surveys I have taken and in a good day. you would be surprised that the least reports on a day is well over 30 surveys, they have deliberately taken all their customers as captives and mistreating them all. on an average day, I use to spend well over 2 hours all for nothing, and when my patience ran out and I started to use foul language, they sent me on my way and barred me from taking further surveys, I am not bothered at all been barred. in fact I am more then happy but there are so many others who have been put through these ordeals, I would be happy if you could look into it,Regards S. Istek *************************************************************

  Business response

  01/27/2022

  Hi Senol,

  Due to your abusive behavior and inappropriate comments, we are no longer allowing you to participate as a member of Branded Surveys. 

  Customer response

  01/29/2022

   

  Business response

  02/01/2022

  Hello,

  We will not be re-instating your account, due to abusive behavior. Thank you. 

  Customer response

  02/24/2022

  Hi - I have never said I did not use foul language, I approached them in a humane way but to no avail as you can see from attached emails from 2018 between the parties, most of my emails were ignored on purpose, they left me no choice but to treat them us they treat any other member, use a decoy and have someone join the survey site and you will see that they are getting all their surveys done for free and will see all the errors in their surveys, please send me a link to forward all the correspondent emails between the parties and you will see the amount of emails left without a reply on purpose just to irritate us, here is one of the first emails sent by myself

   

  senol istek
  Tue 31/10/2017 22:46
  ?
  ?
  ?
  ?
  To:
   ********
  
  
  it is not fair when we have to pay for the consequences of your mistakes, I have completed whole of the survey
  
  
  Regards
  
  
  From: **************************************************** <****************************************************> on behalf of ******** <****************************>
  Sent: 31 October 2017 16:07
  To: senol i
  Subject: Re: Re: MintVine Transaction Approved
  
  Hi,
  
  
  Report issue function only gives a portion of the total based on how much you had completed.
  
  
  

• Initial Complaint

  01/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have participated in e rewards surveys for years and is very time consuming. The premise is that I take/complete surveys, earn survey money, which in turn I exchange for gift cards. Over a month ago, I attempted to redeem survey currency, but they forced me to go through a verification process, which the send a verification code to my phone. When the time came, they blocked my phone number and i was unable to go any further. I have made multiple inquiries, explained/sent jpg's of screen shots, which they requested.....and they refuse to unblock my phone number, without explanation.....namely a representative named Ryan. I am not making headway via email and requested multiple times for a phone number to contact/clear this up, but im getting stonewalled......this appears like fraud. I don't know what to do next.....help?

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2022/01/24) */ Thank you for contacting us. We have been in communication with the member and we believe this has already been addressed in support ticket #XXXXX. Thank you.

• Initial Complaint

  12/01/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I.ve been a member of e-rewards (dynata corp) for over 9 years taking their surveys and being paid for them,. never had an issue, they deactivated my account, $1493.14 ... claiming quality issue with my survey(s). I have declined surveys that I knew I didn't qualify for. have changed my position at work. other than that nothing has changed. they were many surveys over the years that I finished and that got an error message and never got paid, and I let it go. customer service at e-rewards is very slow to respond!!! they dynata (e -rewards) has been paid for these surveys in advance, my earnings were earned over 3 months ago with no issues. if they insist on deactivation, I'm fine with that. what I'm not fine with is the money that I am owed that was earned several months before deactivation. dynata is notorious for deactivation when your account has a large amount of money in ones account. I have read on here and other sites they do this often and use the (quality issues or having more than 1 account with them). with the persons account. they have reviewed and stand by deactivation of my account and losing the $1493.14. I earned that money in earnest. all want is to redeem my $1493.14 that I earned several months ago that I have in my account. that's it. or let me back in. thank you for looking into this matter, ***

  Business response

  02/07/2022

  Business Response /* (1000, 5, 2021/12/10) */ Thank you for contacting us. The member has been in communication with our support team and we believe this has already been resolved in support ticket XXXXXX-XXXXXX. Thank you. Consumer Response /* (2000, 7, 2021/12/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/29/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This app has suspended my account twice now for false reasons. The first time they admitted they made a mistake and reinstated my account. Now they have done it again. Looking at all the complaints for this company it's obvious they're just trying to scam people out of their money that they earned by banning their accounts before they can redeem.

  Business response

  02/04/2022

  Business Response /* (1000, 5, 2021/12/07) */ Thank you for contacting us. We checked our email records and verified that the member's account has been submitted for another review. When completed, we will reach out to the member directly via e-mail with the outcome. Thank you.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been a member of Opinion Outpost for almost 5 years. I do surveys on a regular basis. I had a total of $317.90. I hardly ever cashed my points for anything. Then I got this thing saying I needed to update my profile. I spent almost 30 minutes doing it. Then I thought I would cash some points, I tried and got an error code. I emailed the company and they said my account had been deactiviated due to suspicious activity. What? Why on earth would I do a half hour profile update to find out my account was deactivated as soon as I wanted to get a reward? Are you kidding me. Here I have $317.90 with this company that I can't get or do anymore surveys? This is got to be the most unethical experience. It certainly tells me the integrity of this company. I spent so much time doing all of these surveys and now I can't do anything? This is an awful experience. I would not recommend this survey site to anyone. And here I have all this money that I can't do a thing. The company should cut me a check for the amount I earned....As I spent hours taking surveys..this is why I have so much money.... I deserve satisfaction from this company!!!!

  Business response

  01/19/2022

  Business Response /* (1000, 5, 2021/11/25) */ Thank you for contacting us. We will ask for another review to be carried out of this member's account. When completed, we will reach out to the member directly via e-mail with the outcome. Thank you. Consumer Response /* (2000, 7, 2021/11/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got a response from this company and they are reactivating my account. So it looks like we are ok to close. Thank you so much for all of your help.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Won't honer do not call list. Do not want the calls. I block a spoofed number they use another.

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/11/11) */ Thank you for bringing this to our attention. We are sorry to hear that you are receiving unwanted phone calls. Please note that Dynata is a renowned research company, and would never partake in any dubious activity when contacting the general public to partake in research. All our phone calls are also recorded, to ensure our high standards are met. Unfortunately, due to this, unethical companies sometimes try to use our trusted name by pretending to call from Dynata. To ensure that we would not be contacting you, we have requested for the phone number specified in this complaint to be added to our Do Not Call list as soon as possible. If you are referring to a different number, please let us know. Thank you.

• Initial Complaint

  11/08/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I began using "quick thoughts " to make a little bit of extra money to help with Xmas shopping. Every time I try to "cash out" it tells me it has to verify my account although THEY sent me an email saying I was good to claim my earnings. They owe me almost $40 and I'm just so tired of dealing with these companies that just lie and steal from people!!

  Business response

  01/31/2022

  Business Response /* (1000, 5, 2021/11/11) */ Thank you for contacting us. We will ask for another review to be carried out of this member's account. When completed, we will reach out to the member directly via e-mail with the outcome. Thank you. Consumer Response /* (3000, 7, 2021/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been ignored by this company for weeks now, it's just excuse after excuse! I want what they owe me for the time I spent. My time is valuable too! Business Response /* (4000, 9, 2021/11/17) */ Thank you for contacting us. The member has been in communication with our support team and we believe this has already been resolved in support ticket *************. Thank you. Consumer Response /* (4200, 11, 2021/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is just another excuse from them not to have to pay out! Read the other reviews on Google play I am certainly not the only one they're doing this too! They're responses to me just deflect and do nothing to solve the problem. They are just FRAUDULENT and should be held accountable.

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I did an online audio diary on Sept 24 fully completed. They haven paid me and have stopped responding to my emails.i have ALL the emails from this study. I want what I earned. 10.00 reward and an apology.

  Business response

  12/22/2021

  Business Response /* (1000, 5, 2021/11/04) */ Thank you for contacting us. The member's concern has been escalated to the appropriate team for further checking. Once we have an update, we will reach out to him via email as soon as possible. Thank you. Consumer Response /* (3000, 7, 2021/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They know they owe me.i have ALL the emails to prove it. They are being extremely dishonest. They have so called upgraded this complaint since Monday. They were happy to get my completed survey,but now they duck and hide when it's time to pay. Business Response /* (4000, 10, 2021/11/10) */ Thank you for contacting us. The incentive is now successfully credited to the members account and our support team has been in communication with him. Crediting of additional points or incentive sometimes get delayed especially for complex studies, we sincerely apologize for the inconvenience this may have caused. We will strive to improve our quality of service. Thank you. Consumer Response /* (2000, 13, 2021/11/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did finally pay me. Very disappointed in this company.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩