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ComplaintsforDynata LLC
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Complaint Details
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Initial Complaint
10/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been a member of this survey site for a good 4 years. They decided to suspend my account for giving falsified and not complete surveys. I have spent hours doing their survey and since my balance got so high they decided to suspend my account and not give me my rewards. I have noticed they have been lying about the time on the surveys lets say it is a 15 minute survey click on the survey and now it is 25 minute long. I have been noticeing them playing games with their customers so I close the survey out. I would like to cash out my rewards for 150 dollars that I have coming and then they can close my account. I think it is wrong I performed the surveys and not get paid for my time. Also I have done many surveys over 10 where I did the survey and at the end say sorry survey full and no points . This is a very dishonest company.Business response
12/06/2021
Business Response /* (1000, 5, 2021/10/07) */ Thank you for contacting us. We will ask for another review to be carried out of this member's account. When completed, we will reach out to the member directly via e-mail with the outcome. Thank you.Initial Complaint
10/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company, which I believed was based in Dallas, has been harassing me with spam calls on weekends. Sometimes I get 10 calls a day. I reported them to the Dallas BBB and received a response. The calls stopped for a week but are now resuming again. I have also reported them to the FTC and the FCC. This harassment has prompted me to unplug my phone, thus I missing some important calls. I have also registered with Do Not Call and have contacted one of my state senators.Business response
12/07/2021
Business Response /* (1000, 5, 2021/10/07) */ Thank you for contacting us. We have tried to contact the respondent through support ticket XXXXXX-XXXXXX but received no reply. After further investigation, the phone number we see included in this complaint is slightly different from the phone number that was provided to us via email to be added to our Do Not Call list. We are waiting for the respondent's reply. Thank you. Consumer Response /* (3000, 7, 2021/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted the business with correct phone number. Of course I don't believe them when they tell me they are putting me on Do Not Call list. They have said this before and resumed calling after one week of silence. Business Response /* (4000, 9, 2021/10/13) */ Thank you for your feedback. If the member continues to receive unwanted phone calls from a Dynata caller ID we are happy to investigate further. However, we can assure the member that at this point the correct number has been added to our Do Not Call list already. Thank you.Initial Complaint
09/30/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Am a member of valuedopinions,but now worried they blocked my account without telling me the reason after completing so many surveys and most painful thing there is my money so I asked them but they are not helping I want my account backBusiness response
12/07/2021
Business Response /* (1000, 5, 2021/10/07) */ Thank you for contacting us. The member's account activity was reviewed by the relevant department again. We appreciate the member's time on the panel, however, to participate a member may only have one account, and needs to provide accurate profile information and survey responses. Sadly, we have decided to keep the status of the account as is. Thank you. Consumer Response /* (3000, 7, 2021/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already have only one account as they want I don't have several accounts and they are blocking me after completing so many surveys and there is my money there Business Response /* (4000, 9, 2021/10/13) */ Thank you for contacting us. The member's account activity was reviewed by the relevant department. We appreciate the member's time on the panel, however, to participate a member may only have one account, and needs to provide accurate profile information and survey responses. Thank you.Initial Complaint
09/27/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They wont stop calling me. my number is placed on the national DNC list and I never opted in to any of their list. Yet this company calls me 5 times a day, each time from a different number! THIS IS HARASSMENT and against the law... Keep it up and I will make this a legal matter!Business response
11/30/2021
Business Response /* (1000, 5, 2021/09/30) */ Thank you for bringing this to our attention. We are sorry to hear that you are receiving unwanted phone calls. Please note that Dynata is a renowned research company, and would never partake in any dubious activity when contacting the general public to partake in research. All our phone calls are also recorded, to ensure our high standards are met. Unfortunately, due to this, unethical companies sometimes try to use our trusted name by pretending to call from Dynata. To ensure that we would not be contacting you, we have requested for the phone number specified in this complaint to be added to our Do Not Call list as soon as possible. If you are referring to a different number, please let us know. Thank you.Initial Complaint
09/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive been banned and I did nothing wrong please reverse this ban on insta gc it says Answers not saved... We take answer quality and account security seriously. Our system detected that your answers to this survey could not be saved. This can happen if you rush your answers, your answers do not match your profile data, you are not in the designated country you signed up in, or you or someone in your household already participated in this survey. If you continue to get this page, we recommend that you clear cache and cookies before starting another survey. If this does not help, please contact customer support. nothing is workingBusiness response
11/30/2021
Business Response /* (1000, 5, 2021/09/30) */ Thank you for contacting us. We will ask for another review to be carried out of this member's account. When completed, we will reach out to the member directly via e-mail with the outcome. Thank you.Initial Complaint
09/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been completing surveys for a few years now with peanut labs on Listia. All of a sudden and out of the blue I get a notification that states my account is permanently suspended. I have no idea why. I did nothing wrong. I answered every survey truthfully and honest. I sent a few emails asking why I was permanently suspended and of course I never received a reply. If they could explain why maybe I wouldn't bother but they did it for no reason.Business response
12/17/2021
Business Response /* (1000, 5, 2021/09/30) */ Thank you for contacting us. We will look into this respondent's account situation and reach out to them directly via e-mail. Thank you. Consumer Response /* (3000, 7, 2021/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have emailed them multiple times and not once have they ever gotten back to me. Why all of a sudden now. They can respond to me here. Business Response /* (4000, 10, 2021/10/07) */ Thank you for your feedback. We checked our mailbox but couldn't find any emails from the member regarding their concern. We have reached out to them through ticket #XXXXXXX already for more information. Thank you. Consumer Response /* (4200, 12, 2021/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received an email from them. It is not in my spam messages either. When I log onto listia it says my account is still suspended. I emailed them again just now to see if they respond.Initial Complaint
09/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company keeps calling me from various telephone numbers. I am unable to block their calls because they call from various numbers. I am on the national do not call list. Their website says I can opt out but the numbers that they supply do not go through. I do not want these people calling me ever again. Nuisance. My phone number is unlisted. These are the numbers that I have called and they do not go through. They ring twice and then a busy signal. I have tried multiple times. Opt Out from Survey Phone Calls We appreciate your participation in our research and we value your opinion. But if you do not wish to participate in future surveys, we understand and respect your decision. To be placed on our no-contact list, call 1-833-757-1746 from within North America or 1-801-341-0764 outside North America. To speak to someone about the call you received, contact us toll-free within North America at 1-866-360-9678 or call 1-801-379-4094 outside North America.Business response
11/30/2021
Business Response /* (1000, 5, 2021/09/30) */ Thank you for bringing this to our attention. We are sorry to hear that you are receiving unwanted phone calls. Please note that Dynata is a renowned research company, and would never partake in any dubious activity when contacting the general public to partake in research. All our phone calls are also recorded, to ensure our high standards are met. Unfortunately, due to this, unethical companies sometimes try to use our trusted name by pretending to call from Dynata. To ensure that we would not be contacting you, we have requested for the phone number specified in this complaint to be added to our Do Not Call list as soon as possible. If you are referring to a different number, please let us know. Thank you.Initial Complaint
09/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am on a do not call list, but Dynata is harassing me with how many calls they are making. It started 9/24/2021. Dynata must be stopped. I try blocking one of their calls and they simply call me from a different number in a completely different location. It is harassment. They intentionally make their opt out process too inaccessible for people to use.Business response
11/30/2021
Business Response /* (1000, 5, 2021/09/30) */ Thank you for bringing this to our attention. We are sorry to hear that you are receiving unwanted phone calls. Please note that Dynata is a renowned research company, and would never partake in any dubious activity when contacting the general public to partake in research. All our phone calls are also recorded, to ensure our high standards are met. Unfortunately, due to this, unethical companies sometimes try to use our trusted name by pretending to call from Dynata. To ensure that we would not be contacting you, we have requested for the phone number specified in this complaint to be added to our Do Not Call list as soon as possible. If you are referring to a different number, please let us know. Thank you.
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Contact Information
Customer Complaints Summary
946 total complaints in the last 3 years.
88 complaints closed in the last 12 months.