Reviews

This profile includes reviews for SpectrumVOIP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SpectrumVOIP

  7600 Windrose Ave STE 350 Plano, TX 75024-0167

  
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  Spectrum

  4450 California Ave Ste A Bakersfield, CA 93309

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  SpectrumVOIP

  PO Box 250588 Plano, TX 75025-0588

  
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  SpectrumVOIP

  2900 Gateway Dr Irving, TX 75063-2677

  
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  Spectrum

  4450 California Ave Ste A Bakersfield, CA 93309

Review Details

• Review fromNo need L

  Date: 10/12/2023

  5 stars
  I recently had the pleasure of using the telephone services provided by SpectrumVoIP, and I must say, the experience was nothing short of excellent. From the smooth transition process to the affordability of their services, I am thoroughly impressed.One of the standout features of their ************ is the seamless transition it offers. As a customer, I was concerned about the potential disruptions and complications that often accompany changing communication systems. However, they made the entire transition process effortless. Their knowledgeable and friendly team guided me through each step, ensuring a hassle-free switch from my old phone system to their VoIP solution. It was a breath of fresh air to experience such a smooth transition without any interruption to my business operations.Affordability is another notable aspect of their service. As a small business owner, I am always conscious of my budget and aim to find cost-effective solutions. SpectrumVoIP delivers on this front by offering an impressive range of features at an affordable price point. Compared to traditional phone systems, their ************ not only provides superior call quality but also significantly reduces my monthly expenses. It's a win-win situation that allows me to enhance my communication capabilities while saving money.Lastly, I want to highlight the exceptional customer support provided. Their dedicated team has been prompt and responsive in addressing any queries or concerns that I've had. Whether it's troubleshooting an issue or seeking advice on utilizing specific features, I always receive professional and friendly assistance.I highly recommend SpectrumVoIP service to businesses looking for a smooth transition, cost-effective solution, and reliable communication system. With their seamless onboarding process, affordable pricing, and exceptional customer support, ******************** has truly exceeded my expectations.

• Review fromOscar P

  Date: 08/23/2023

  5 stars
  I have had a positive experience with my phones at my office.

• Review fromThomas C

  Date: 07/18/2023

  1 star
  Don't Switch to this company!!! We switched from Vonage to Spectrum over a year ago. It was so frustrating, the sales rep said they offer the same service as Vonage, and we can always call in if there is a problem. Umm. NO. The admin portal does not work, I had made changes to the ring sequence several times, but nothing happened. We would have to call in and have a Spectrum technician make the change, well they might make the change and mess something else up. We take emergency calls 24/7/365 as a restoration company. I am not sure how much business I lost exactly but I know it was well over 25K and the very minimum, we will never know. When we signed up, I received a contract for 5 years, so I called and said I dont want a 5-year contract, WTH. We were told that for the price that was quoted for the equipment and service it required a 5-year contract. Well, I didnt ask for new equipment, I already had Polycom VoIP Equipment, and was told that it was not compatible with their service. and they would supply new top of the line phones as part of the service (BS)) they were a decent phone, but not top of the line. Then when their tech came to install the new phone, we were told that they must do it. He asked why are we getting rid of the Polycoms? " dont you like them?" I said " I was told we must use the ones provided. " The Spectrum Tech said that they install Polycoms all the time. I should have cancelled right then, but what a hassle, now I was going to have to port the numbers back to Vonage, I didnt have time for that. But I should have known what I know now. We would email the support at spectrum with changes we wanted and would not hear back for days. Vonage I can log into the portal and make the changes instantly, from my desktop or mobile app. We also could never get the e-fax service to work correctly, a nightmare. There is more, but I have reached my character limit. My Recommendation just SAY NO!! to the sales rep.

• Review fromKEHINDE B

  Date: 07/10/2023

  1 star
  Horrible company, NO STAR FOR THIS SPECTRUMVIOP They told me the contract is a 5 year contract and after I complained they agreed to put an addendum on the contract that if there service is not unto par they will honor me backing out of contract. I found out that their VOIP service slowed down my internet and my fax kept dropping , I wasn't receiving fax and it was costing me business . Even their tech support told me that their service is not good for fax when I started having issues. They I was like I which they told me this before I signed up . I called them to cancel but they were giving me runaround . Pls don't sign with this company horrible company

• Review fromTara M

  Date: 06/06/2023

  1 star
  This company will leave you with a faulty stem because they want to handle things remotely. They use you to do their work. Our company is being hurt by them because e we cant make contact with the people calling in

• Review fromJudith A

  Date: 05/23/2023

  1 star
  I run a small business and Spectrum Voip is a predatory, unethical company. They offered ** a 14 day free trial for business phones once they were installed. After we tried to return the phones within 14 days of installation, our project manager said we could not because the contract was signed 6 weeks prior. This is absolutely unethical, what is the purpose of a free trial if it expires before you have even received the service. We cancelled the phone service but now they continue billing ** for the rental of the actual phones which we have been trying to return. We called them and were informed that we owe $7000 over 5 years for the "rental" of 4 phones that we could have bought for $100. We plan on taking them to court.

• Review fromTony S

  Date: 01/26/2023

  1 star
  If you are a small business, stay away! Predatory pricing practices, early termination fees, and a user interface that needed an update 10 years ago. Nothing about my experience with Spectrum has been pleasant. They lock you into ridiculous contracts that make no business sense. My business consolidated two separate locations into one larger space but I am unable to terminate my *lease* of the phone equipment. Oh yeah, they lease you phones for 5 years that would cost you less than $100 to buy. Wanna just buy them outright? Too bad. Change your mind about staying with Spectrum now that you know what their business model is like? Sorry, if you want to terminate your service you'll have to pay for the entire term of your contract all at once. By the way, good luck speaking to anyone about this, because although Spectrum provides the service, they don't do the billing, that's ******* financial. Oh, and don't forget that you can't log in to your management portal from the Spectrum website, that's handled by *******. I literally have a calendar reminder in my phone to ping me when it's time for the contract to conclude because I cannot wait to stop dealing with this company. Whatever you do, do not use this service.

• Review fromMatt W

  Date: 05/24/2022

  1 star

  Matt W

  Date: 05/24/2022

  Recently had the worst technical support experience I've had with any company. They are our phone service, and suddenly our customers could not dial in to our business. Imagine trying to run a business and your customers cannot reach you through the phones. This went on for nearly 3 weeks. Not only was Spectrum voip technical support not helpful, but they were rude as well. They refused to take any responsibility for our issue. Our internal staff, figured out the problem and notified Spectrum, but they continued to refuse to act on the problem for another week. We were at the mercy of Spectrum Voip as the fix had to go through them. All of this is well documented through emails. Desperate for help, I even reached out to every upper level staff member I could find contact information. Multiple emails were sent to them with not a single reply. Once our problem was resolved, I even reached out to their CEO. Again there was no reply. I can only assume they don't care. The way SpectrumVoip works is to wrap their phone service up in the financing of the hardware so they get their money upfront and apparently have no incentive to support their service afterward. I would definitely say "buyer beware" when working with them. I'll repeat...the worst customer support and technical support I've experienced in over 30 years of running a business.

  SpectrumVOIP

  Date: 05/25/2022

  Mr ************* My name is David *****, I am the CEO at SpectrumVoIP, and I have reviewed our very extensive notes and details on this issue. Our support team identified this problem the very first day that the issue was discovered, and communicated it to you correctly. As you are aware, your previous carrier did not properly follow FCC regulations by releasing number translations on their network. This meant that Cox customers could not terminate calls to your numbers, as they were being routed incorrectly within the Cox network. Our support techs correctly determined that the problem was caused by your customer's service provider (Cox), and only they (Cox customer) could open a ticket with Cox for resolution. The head of our number porting department, Kristine ****** personally worked on this problem providing hours of mediation, emails, Bandwidth tickets, support, and 3-way carrier calls to explain the issue to all parties involved and see it through to resolution. Even though this problem was not caused by, the responsibility of, nor could be resolved by SpectrumVoIP, we worked this issue diligently with you until resolution.
  
  The last correspondence we received from you on this matter acknowledged that Cox finally resolved the problem:
  From: **** ************* May 20, 2022, 11:26: "I spoke with Cox again last night and was informed they've removed the numbers from their system. It appears to have fixed the issue since some customers that couldn't reach us, have been able to today. Last night, I asked why it took so long to fix. His reply was they'd only received the ticket 2 days prior. They told me it was an "easy fix" once they knew about it. For the record, my experience with their technical support reps, was they were extremely polite, supportive, and willing to help. Having not had complaints today, I'm hoping it's fixed, but will update you if we find there's still an issue. Regards, **** ************ ********* Business ******* Owner"
  
  Shortly thereafter, our contact at Bandwidth.com who Kristin ***** had engaged to help pressure Cox for resolution sent this confirmation:
  
  From: Mark ****** Sent: Friday, May 20, 2022 12:04 PM To: Support Cc: Christi ***** ; **** ************ ; **** ************ Subject: Re: Preferred Business Systems (pbscopy.com) - "Kristine, sadly this is not the first time we've seen similar behaviors from Cox at other customers. Sometimes they can be rather spiteful. Cox did respond with their work order number that they "completed" but did not answer any of my other questions/concerns. If it means anything, their work order number that was "completed" on Thursday was XXXXXXXX. Keep us posted if you can get in touch with a Cox higher level engineer. We have not been able to bark too far up that chain."
  
  Lastly, I did receive your email of May 20th, although I happened to be on vacation in Barbados at that time, and I apologize for not directly replying. But I did check on it with my team, and I was assured that multiple people were doing everything possible to direct and assist you with the problem. Today when I saw your post and reached out to Kristine, she expressed exasperation at the critical nature of your review after she assisted you for the better half of last week. She stated that you were very understanding and pleasant in her communications with you.

  Matt W

  Date: 05/26/2022

  Mr. *****, you could not be more incorrect. Spectrum did not identify the problem. Your team did not identify "this problem the very first day that the issue was discovered". As stated by ****** ******** (Spectrum Voip) May 11, 2022 6:04: "As stated earlier, our upstream carrier has made another adjustment and is requesting you to test the phone numbers again". If Spectrum identified Cox as the problem from "the very first day that the issue was discovered" why was your upstream carrier making multiple adjustments on their end to fix the issue? This is further shown in the email from Joseph ******** (Spectrum VoIP) May 11, 2022, 3:03: "This should correct the issue". This was in reference to what steps your upstream carrier was making. If your not aware, it was another 9 days before it was corrected.
  
  Spectrum asked us daily to contact our customers that couldn't reach us to get specific details which we did. Then Spectrum told us to tell our customers they needed to take it up with their provider. I was the one that discovered the problem. I called Cox myself because Spectrum refused. I discovered the problem and informed Spectrum support of the problem. Spectrum argued that wasn't the issue. Cox needed Spectrum to initiate the ticket which Spectrum refused to do. From: ******** May 19, 2022, 2:34: "I need to clarify something. Cox (comcast) won't be receiving any communication from anyone at Spectrum (Spectrum Voip)."
  
  I offered on multiple occasions to put together a conference call with Spectrum support and Cox support, which Spectrum support would not do. On May 13, 2022, I said I'd call Cox myself again but needed someone within Spectrum support to tell me what I needed to tell Cox or ask Cox. As a reply, I was asked for more failed call examples instead. On May 19, 2022, 3:50 your local support company finally did reach out to Cox (which I'd requested they do a week earlier). It only took that call to finally get the problem solved and corrected. Had they made this call when it was first requested, the issue would have been fixed much sooner.
  
  I should also point out, we were having so many issues, I was desperate for help and reached out to several executives at Spectrum to try and get some additional help. I reached out to you individually. I reached out to Jake *****, Chief Operations Officer, Jeremy ****** Executive VP, Technical Services, Shanon Swafford, Executive VP, Information Systems, Richard ****** Executive VP, Operations, Jeff ******* Funding Operations Vice President, Credit. I understand you were vacationing, but I didn't get a single reply for ANY of those executives. If fact, the only response I received from yourself or any of these executives was only after filing a complaint with the BBB.
  
  Mr. *****, I'm glad to read that Kristine felt I was "understanding and pleasant". I try to conduct myself in that way when dealing with anyone. I expect my entire team to be professional and polite. However this doesn't negate the extreme frustration my team and I had in trying to work with Spectrum Support. Everyone on my team, without exception, that was working with Spectrum Support felt they were not treated with respect. My frustrations and disappointment should not have been a surprise to Kristine or anyone at Spectrum. After the first week of issues, I emailed our Channel Manager at Spectrum VoIP. May 13, 2022, 8:59 am: "Additionally, my frustration is how difficult it is to get support for our phone service issues. This is the second (issue) I've had to reach out to you pleading for additional help because in both instances, we were unable to get the issue escalated beyond tier one support when they could not fix the issue. It took a week and a half and hours on hold to finally get to a level of support to uncover what the issue is. I certainly hope people are trying their best now. I just wish it didn't take such a herculean effort to get things escalated to the people that could fix or even discover the issue".