Reviews

I purchased my home with J Houston Homes April 2024 and have had several issues with my home. Some were fixed and others were not. The Issues that were not fixed, the repair tickets were just closed without my knowledge. Future home buyers make sure you purchase from a home builder that will fix all your repair issues. Home inspection may not catch every single repair issue. I'm not so sure I would recommend this company to anyone.

I have had the worst experience with **** Houston Homes. While closing went well, the 12 months after closing has been a nightmare. Houses are built so poorly that everything falls apart, but their customer service is where things really fall apart. While under warranty, requests do not go answered at all. I have had several warranty requests open for 90 days with absolutely no updates. My bathroom ceiling had dry wall repaired over 30 days ago, and they still have not called to scheduled painting to fix. DO NOT BUY A **** HOUSTON HOME.

We were a family who was looking forward to our dream home with **** Houston went from very exciting to very disappointing. First we were told incorrect information by the sales person consistently about pricing and expectations of the build and floor plan. Then when we finalized our decision we discover that pricing which was told was not accurate and our realtor negotiated it back to the price we were told. As we put our ******* money down, we were told 2% , not a problem, but then it was a we have qualify you with our lender. That was strike three and we knew it was all about the money and not wanting to help make dreams come true for people. We have the credit (already provided pre approval letter) and the money. Sad part is why do business with people who just want to profile you according to race, color, and assumptions. It was disheartening to pull back from this home. As an executive of a large financial firm and my husband who is a director of operations of a *** team who works very hard, when you are told you have to do different things every step of the way and none of this was disclosed in person with sales person who sat in the office and did not even go walk any property with **. This is not our first rodeo in a buying home. We put our house on market and it was under contract in 10 days! Of course we have everything in line to purchase a new home, but the sales people and whomever you have making business decisions is not professional, knowledgeable, or caring. Yes you had a solid family wanting to buy a new home, but we have are moving on to builders who care and do not profile and want to see dreams come true for families like ours. Very disappointing **** Houston.

I built a John Houston home in2020 8 months after moving in there was a large crack in the master bath floor tiile from the linen closet to the toilet floor , contacted MrD**** at John Houston he arranged to have this problem fix and it was within a few weeks ...in February of 2022 I noticed that the floor is again cracked in exactly the same area and I had other issues that came up the back door window inset had slipped down about a quarter inch.. also I noticed all the kitchen cabinets had about a quarter inch drop from the ceiling and one cabinet had separation from the crown molding ... contacted MrD**** again lots of unanswered calls and texts, when he finally called me back in March he told me the repair's wh were out of warranty but I could contact a man named Phil he new who does handy work to do the repairs... so I contacted Phil several days later he called to say he would put me on his schedule... days and weeks passed after several more calls and text No Response!!! I contacted john Houston homes office again talked to a very nice lady Ms S********* she told me she would contact Mr D*** with my concerns , 3/22 a man from Jonn Houston homes called to say he talked to Mr D**** who said the repairs were no longer in warranty.. I asked that Mr D**** contact me , never heard from Mr D***.... These issues to me are poor workmanship and should be resolved to build good customer service