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Complaint Details
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Initial Complaint
09/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was checking my credit file, as i do periodically, and noticed a "new" collections account from Lockhart, Morris, and Montgomery on august 31, 2021. This debt is for $1795.00. I have NEVER received ANY type of documentation or validity of said debt. I NEVER received a telephone phone call from this business as I have had the same telephone number for 18years. This is the ONLY collection "item" on my credit file and is hindering my financial goals for myself and my family. If I have a bill please have the original company send me a bill so it can be properly taken care of!! My score went down 117 points because of this and cost me from getting into a home!! Please take this off of my credit!!
Business response
11/19/2021
Business Response /* (1000, 5, 2021/09/21) */ Contact Name and Title: Brian V******* Contact Phone: XXXXXXXXXX Contact Email: *********@lmmcollections.com Lockhart, Morris & Montgomery Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update. Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, Brian V*******, at 855-861-7078.Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 9/20/21 I checked my credit score and I did find out that this company, through E*******, filled a bad record of me for something that I don't even know about.Business response
11/23/2021
Business Response /* (1000, 5, 2021/09/21) */ Contact Name and Title: Brian ******** Contact Phone: XXXXXXXXXX Contact Email: *********@lmmcollections.com Lockhart, Morris & Montgomery Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, if the consumer wishes to file a complaint with the Consumer Financial Protection Bureau, they may do so at https://www.consumerfinance.gov/complaint/getting-started/ Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, Brian ********, at XXX-XXX-XXXX. Consumer Response /* (3000, 7, 2021/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Response do not say anything, they try to get me into something I do not know. Business Response /* (4000, 9, 2021/09/27) */ Lockhart, Morris & ********** Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, if the consumer wishes to file a complaint with the Consumer Financial Protection Bureau, they may do so at https://www.consumerfinance.gov/complaint/getting-started/ Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, Brian ********, at XXX-XXX-XXXX.Initial Complaint
09/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Lockhart ********************************************* recently added around 6-8 medical bills to my credit report. I had most of these removed last year. The main reason was due to hospital billing errors. I've always carried ***************** through our employers and state ********* My son has a chronic illness resulting in infusion treatments. The hospital was billing one insurance company instead of two resulting in billing left at my responsibility. The hospital sent letters to creditors asking to remove these items. This has been an on going issue for the past 5 years. I have asked Lockhart ********************************************* to supply documentation so I can supply this to hospital billing to resolve. They have no record of these bills. It is my understanding if bills are resolved through LM&M they get a kick back. I do not owe any of these bills and demand for orginal documentation to prove otherwise. I will submit the complaint with ******** also.Business response
09/17/2021
Lockhart, ************************************************* is a third-party debt collector.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, ***************************, at ************.Customer response
09/21/2021
(The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
09/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
We are in the process of buying a home and when checking my credit I have a collection from this company from somewhere I've never heard of nor been too! Never have I ever received any mail or call to notify me of this or given me an opportunity to verify any of this! I am so upset because This has drastically effected my credit score by 77 points there for putting us at risk of not getting our home all for some collection that isn't correct and shouldn't be there! Please remove this from my credit immediately! Legal action will be taken!Business response
11/15/2021
Business Response /* (1000, 5, 2021/09/10) */ Lockhart, Morris & Montgomery Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update. Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, ***** ********, at XXX-XXX-XXXX.Initial Complaint
09/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
As of 7/01/21 *******, ********************************************** **** Are in violation my consumer rights by attempting to collect a debt that I have no recollection or knowledge of. The supposed debt took place March 2, 2016 with account # ******** with the original debt collector: ******* Hospital. This has a negative reflection on my credit report and I have tried contacting the collection agency numerous times to resolve this matter.Business response
09/09/2021
Lockhart, ************************************************* is a third-party debt collector.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, ***************************, at ************.Customer response
09/10/2021
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like for Lockhart, ************************************************** To update this issue with the credit bureaus
as quickly as possible please (ASAP). I also would like legal documentation staying that we have resolved this matter.Initial Complaint
09/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This collection agency is erroneously reporting on my credit report an account that is due in the amount of $150. This could not be farthest from the truth as I have absolutely no problem paying my bills and this is the ONLY derogatory account on my credit profile (has been for over 10 years). Please verify your information and delete from my records as it does NOT belong to me.Business response
11/09/2021
Business Response /* (1000, 5, 2021/09/07) */ Lockhart, Morris & Montgomery Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update. Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, Brian ********, at XXX-XXX-XXXX. Consumer Response /* (2000, 7, 2021/09/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) ok. I will accept the response and close out this dispute. thank you.Initial Complaint
09/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Hello I would like to file a complaint with the company that I have listed. I received an alert about my credit report decreasing by ************************************** regards to a statement that I've never received. I speak with ***** and she referred me to ***** who is Chief of operations and he advised me that this bill is from 2016 and has been sent to **** *********** inMesquite ***** where I have not resided in over 15 years but I received a collections on my credit report. I informed him that explains why the bill was not delivered because the address is incorrect. I informed him this should have been filed with insurance because my son had health coverage through my spouse employer. I informed him if anything my balance should be for ER which was no more than a $300, he told me to call insurance but I informed him it's past timely filing they would deny. I would also like to know why this was sentto credit bureaus without notice of outstanding charges that are 5 years old.Business response
09/07/2021
Lockhart, ************************************************* is a third-party debt collector.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, ***************************, at ************.Customer response
09/08/2021
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept for this action to be completed and this collection to be removed from all credit bureaus.Initial Complaint
09/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
OCKHART,MORRIS & MONT has flagged your account as Collections on Aug 31, 2021. Source: Experian Company: LOCKHART,MORRIS & MONT Address: **** N Central Expy Ste **** *********** TX XXXXX-XXXX Phone: (XXX) XXX-XXXX Activity: Grid Code G (Collections) Balance Date: Aug 31, 2021 Balance: $1,134.00 We have no been notified by this collection agency and this collection has had a huge NEGATIVE impact on my credit report. I do not know who the original creditor is and I have received NO communication from this company. REMOVE FROM MY CREDIT REPORTS IMMEDIATLY!!Business response
11/09/2021
Business Response /* (1000, 5, 2021/09/03) */ Lockhart, Morris & Montgomery Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update. Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, Brian ********, at XXX-XXX-XXXX.Initial Complaint
09/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have gonna through my credit report and found a derogatory **** on my credit report. I have never received a letter from them regarding this said debt. I would like for this to be removed from my credit report as I was unaware of this account.Business response
09/03/2021
Lockhart, ************************************************* is a third-party debt collector.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, ***************************, at ************.Customer response
09/06/2021
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offer, as I will be checking to see if they have removed from my credit report.
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Get a QuoteCustomer Complaints Summary
301 total complaints in the last 3 years.
152 complaints closed in the last 12 months.