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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Debt put on collections with no knowledge of bill. Never received any services never a call or mailed notice this is fraud
Business response
01/12/2022
Business Response /* (1000, 5, 2021/11/08) */ Contact Name and Title: Brian V******* Contact Phone: 8558617078 Contact Email: bv*******@lmmcollections.com Lockhart, Morris & Montgomery Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update. Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, Brian V*******, at 855-861-7078. Consumer Response /* (3000, 7, 2021/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's not corrected yet Business Response /* (4000, 9, 2021/11/15) */ Lockhart, Morris & Montgomery Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update. Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, Brian V*******, at 855-861-7078.Initial Complaint
10/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have a charge on my credit that says I owe over a thousand dollars for a trucking class that I never went to . I never attended this class. I was never notified of anything through western union. I'm not sure why this is even on my credit. I do not owe this money.Business response
12/30/2021
Business Response /* (1000, 5, 2021/11/08) */ Contact Name and Title: Brian ******** Contact Phone: XXXXXXXXXX Contact Email: *********@lmmcollections.com Lockhart, Morris & Montgomery Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, if the consumer wishes to file a complaint with the Consumer Financial Protection Bureau, they may do so at https://www.consumerfinance.gov/complaint/getting-started/ Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, Brian ********, at XXX-XXX-XXXX.Initial Complaint
10/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
The company reported two accounts to the credit reporting agencies, for collections. I have no delinquent account with this nor any other company that I am aware. I have received no prior communications from this agency. I would like copies of any and all contracts, agreements, or invoices in which I have agreed to services (or products, etc...) received. I would also like a line by line accounting of the charges reported to the credit reporting agency. Most importantly, I would like this report to be removed from my credit record.Business response
10/25/2021
Contact Name and Title: ***************************
Contact Phone: **********
Contact Email: ****************************
Lockhart, ************************************************* is a third-party debt collector.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, ***************************, at ************.Initial Complaint
10/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Lockhart charged 2 account on my credit report on July 29, 2021 that I have no knowledge of. To this day, I have never received a single piece of mail, a single phone call or any communication from this alleged agency. They have caused my credit score to plummet over 30 points. They are ruining my credit and I need them to remove those accounts.Business response
12/01/2021
Business Response /* (1000, 5, 2021/10/11) */ Contact Name and Title: Brian V******* Contact Phone: 8558617078 Contact Email: bv*******@lmmcollections.com Lockhart, Morris & Montgomery Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update. Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, Brian V*******, at 855-861-7078. Consumer Response /* (2000, 7, 2021/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
10/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a notification on my Experian Credit that this company added two things to collections on my credit, I have never received anything from this company and do not know what these bills are for. I have never received any attempts to collect with an explanation of supposed charges via mail, phone, or email which has failed to notify me about reporting derogatory information to my credit bureaus. My address has been correct for the past 18 months with the *** and postal office, I also get notification of my daily mail and nothing shows for this agency.Business response
10/11/2021
Contact Name and Title: ***************************
Contact Phone: **********
Contact Email: ****************************
Lockhart, ************************************************* is a third-party debt collector.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, ***************************, at ************.Customer response
10/12/2021
(The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
10/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This collection agency is condoning to CRST's continued violation of federal court order to halt collection attempts. I have tried to dispute the matter with this agency but have received no response. I have not even received a call or letter to settle from CRST trucking which is also a violation of collections procedures.Business response
12/07/2021
Business Response /* (1000, 5, 2021/10/11) */ Contact Name and Title: ***** ******** Contact Phone: XXXXXXXXXX Contact Email: *********@lmmcollections.com Lockhart, Morris & ********** Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, if the consumer wishes to file a complaint with the Consumer Financial Protection Bureau, they may do so at https://www.consumerfinance.gov/complaint/getting-started/ Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, ***** ********, at XXX-XXX-XXXX. Consumer Response /* (3000, 7, 2021/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response purports to be outside of the purview of the public forum provided by the bbb. However, private information aside, the company makes zero attempt at addressing the consensus of consumers like me who are left in financial peril by the company, but for which it also claims to have compassion and fairness relating to its dark practices of debt collection/harassment. It's corporate corruption on the highest scale in the midst a pandemic. Business Response /* (4000, 9, 2021/10/13) */ Lockhart, Morris & Montgomery Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, if the consumer wishes to file a complaint with the Consumer Financial Protection Bureau, they may do so at https://www.consumerfinance.gov/complaint/getting-started/ Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, ***** ********, at XXX-XXX-XXXX.Initial Complaint
09/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In 2017 I had an anxiety attack where my mom panicked and called 911. I am a veteran with ptsd so they happen often, but I manage them on my own with no medical assistance or medicines. I get a knock on my door and it's her and the police. When I opened they told me a had to go to the hospital. I asked why and told them I was fine but they said if I didn't they would force me because she told them of my disability (ptsd.) they then proceeded to search my home and took my legally owned firearm for no reason. The hospital was less then a mile away and my mom asked if she could drive me, they said no and that I had to go it the ambulance. So basically everything was forced and under their discretion, clearly had no medical training or knowledge because they would have saw I was completely fine. I was driven to the hospital where I received no medical services and made to sit in a room for about two hrs. The doctor came in and asked what happened, I told her and was immediately dischargedBusiness response
09/27/2021
Contact Name and Title: ***************************
Contact Phone: **********
Contact Email: ****************************
Lockhart, ************************************************* is a third-party debt collector.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update.
Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, ***************************, at ************.Customer response
10/04/2021
(The consumer indicated he/she ACCEPTED the response from the business.)
All that I asked was that an unfair be debt removed and handled justly. Since they have agreed to remove more negative remarks and record of the debt from my credit report I have no issues. Had I actually received services and wasn't forced against my will I would have most certainly paid as I do all of my other financial obligations. It's been years and I glad something could be done. Outside of the personal things in the matter I was never even notified until I started getting negative remarks on my credit report. Had it no been for the bbb nothing would have been done to relieve me of this situation. I hope the company is sincere about their intentions and we can move forward.Initial Complaint
09/24/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
This complaint is NOT a request for verification or validation. This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question. Failure to respond and provide strict proof of contract will constitute your tactic agreement that that you, (***********************) AND ******************************************************* are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the Attorney General and ************************* and file a police report against you for harassment and invasion of privacy.Business response
09/27/2021
Contact Name and Title: ***************************
Contact Phone: **********
Contact Email: ****************************
Lockhart, ************************************************* is a third-party debt collector.
Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, if the consumer wishes to file a complaint with the ************************************* they may do so at **********************************************************
Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, ***************************, at ************.Customer response
09/28/2021
(The consumer indicated he/she DID NOT accept the response from the business.)
Failure to respond and provide strict proof of contract will constitute your tactic agreement that you, (***************************) AND ******************************************************* are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the Attorney General and ************************* and file a police report against you for harassment and invasion of privacy.
You have *********************************************** the event you can't provide strict proof of contract, YOU MUST CEASE AND DESIST ANY AND ALL COLLECTION EFFORTS AND IMMEDIATLEY REMOVE ANY DEROGATORY INFORMATION REPORTED TO THE CONSUMER REPORTING AGENCIES. If you transfer this account to any attorney without providing proof of contract, They will be immediately reported to the state bar association and *************************** for code of ethics violations.
See Attachment/File: C3.docxBusiness response
09/29/2021
Our response to the consumer's request for information was mailed directly to the address provided in the complaint. This was mailed on 9-27-21. We would like to advise the consumer that mail delivery times vary.
That said, no details concerning the consumer's account will be disclosed in this forum. Furthermore, the consumer was furnished with alternative means of contacting a senior official within our organization or to contact the ***** To date neither has occurred.Customer response
09/30/2021
(The consumer indicated he/she DID NOT accept the response from the business.)
I FILED A COMPLAINT WITH THE CONSUMER FINANCIAL PROTECTION BUREAU (COMPLAINT ID ***************Initial Complaint
09/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I noticed a collections account appear on my credit report in July 2021 from Lockhart, Morris & Montgomery, Inc. for two medical collections from Sparkling Sea Emergency Physicians, Accounts XXXXXXXX and XXXXXXXX. I have never received any communications from this agency. I was never notified that they were reporting derogatory info to Experian and Equifax. Not only was I not notified, this is in no way my debt. I have never been treated at this hospital and they have failed to provide medical records to prove otherwise. The only time I have been there was with my deceased mother, who I am not financially responsible for. I called the agency this week to try and resolve this issue and was told there are no medical records available. The address for these collections was for my mother's past business.Business response
11/22/2021
Business Response /* (1000, 5, 2021/09/24) */ Contact Name and Title: Brian V******* Contact Phone: 8558617078 Contact Email: bv*******@lmmcollections.com Lockhart, Morris & Montgomery Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update. Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, Brian V*******, at 855-861-7078.Initial Complaint
09/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have no knowledge of this account. I have no medical debt for this amount on any of these dates. I have not been contacted by mail or by phone from this company. Please remove these collections from my credit report immediately.Business response
11/16/2021
Business Response /* (1000, 5, 2021/09/22) */ Contact Name and Title: ***** ******** Contact Phone: XXXXXXXXXX Contact Email: *********@lmmcollections.com Lockhart, Morris & Montgomery Inc is a third-party debt collector. Given the public nature of BBB complaint responses, we will not disclose account details in this forum, however, we will be closing and returning the account to our client as a courtesy to the consumer. Any negative information submitted to the credit bureaus will be removed with our next update. Should the consumer require additional assistance, they are urged to contact our Vice President of Operations, ***** ********, at XXX-XXX-XXXX. Consumer Response /* (2000, 7, 2021/09/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as the negative information is removed from my all of the credit bureaus, I am satisfied with the company's response. Thank you for making a decision quickly and fairly.
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Get a QuoteCustomer Complaints Summary
301 total complaints in the last 3 years.
152 complaints closed in the last 12 months.