Insurance Companies
GAINSCO, INC.Complaints
This profile includes complaints for GAINSCO, INC.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 128 total complaints in the last 3 years.
- 36 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was in an automobile accident on 03/19/2025. I have an insurance policy with Gainsco Insurance and I have been struggling to have them provide to me accurate information about the claim the process and the funds owed to me. I have been attempting to reach the Insurance adjustor and he never calls me back nor Gainsco itself can provide me information about the claim or status. I had a bad experience when i recieved a check from the insurance company for collision in the amount of ****** and i took the check to my bank for deposit and it returned with a Stop payment notice from the insurance company. I called the insurance company trying to find out why these funds were stopped being that I was owed this money and they have no answer and state only the adjustor can tell me the reason about the stop payment, This company is giving me the run around and are not truthful in what is owed to me and also deducted funds from my bank account saying that the vehicle is a total loss and that I should not be receiving funds from them even though I paid for collision coverage. I am at a total loss monetarily and emotionally from this situation as Gainsco is not supporting me in any way and are very misleading. I am needing someone to help me find a resolution to this case as Gainsco is not willing to help. Their customer service team is very rude and condescending when you do speak to them.Business Response
Date: 05/13/2025
Pleases see the attached response.Initial Complaint
Date:03/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid my premium for 3 vehicles. I had an accident back on Jan 24, 2025. I submitted my claim, the adjuster stated it was denied due to I didn't have the right insurance. I asked for a reimbursement if such the case, they denied it also. I've been back and forth between them and the agent. They've been blaming each other. As I stated I just wanted my vehicle fixed since I wasn't at fault.Business Response
Date: 04/09/2025
Please see the attached response.Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on March 6th 2024, I was involved in a hit and run accident. I was rear ended by a car insured by Gainsco. As of today, March 24th, after multiple calls and voicemails from both myself and my insurance company, Gainsco has yet to answer or call back to get the claim filed with them started. My car is in need of repairs and I have medical bills that need to be covered that occurred from the accident.Business Response
Date: 04/03/2025
Good afternoon
Please see the attached response.
Thank you
Quality Control
Initial Complaint
Date:03/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was insured with this company for about 6-8 months. I was in an accident that resulted in my vehicle being totaled (airs came out). After this happened the insurance company first refused to appraise my vehicle because I did not have collision coverage. Which collision coverage is to financially support after an accident. As an insurance company you have to assess the vehicle for damages and also at fault results. After fighting for an appraisal they finally got one. I contacted the appraisal company in which I have messages they said they sent the results to my insurance company. I have been waiting since October just for my insurance company to send me my total loss letter after multiple emails and phone calls. Even my insurance claims agent sent an email with me CCd requesting my total loss letter from her superiors and NOTHING. This has resulted in a MAJOR negative impact of my credit score. Due to me having gap insurance my loan of my car would be paid in full, but without the loss letter I can not file a gap insurance claim. Therefore for months on paper it looks as if Im willingly not paying my car note which has results so negatively in my credit score.Business Response
Date: 03/21/2025
Good afternoon
Please see the attached response.
Thank you
Quality Control
Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a car accident back in 2024 Dec. I contacted the business and did everything they ask protocol. I was given a claim number , I was told I would hear back from an adjuster. Ive called and called, left messages and no response. My car is still damaged .Business Response
Date: 03/06/2025
Good afternoon
Please see the attached response for BBB 22987560.
Thank you
Quality Control
Business Response
Date: 03/12/2025
From: GAINSCO Complaints <**************************************************************************************>
Sent: Tuesday, March 11, 2025 2:37 PM
To: Complaints <*************************************************************************>
Subject: Complaint ID: ********Good afternoon,
May we have an extension for Complaint ID: ********.
Thank you,
******* ******
Quality Control Specialist
MGA Insurance Company, Inc.
P ************ | F ************
******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* | ******************************
Business Response
Date: 03/31/2025
Good morning
Please see the attached response.
Thank you
Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January 19, 2025 the company was supposed to pay for my vehicle that was totaled and paid me ***** less than what my car was worth and are laying saying the tow yard wouldnt let them pick it up and is not true and Ive tried to discuss the matter with a supervisor but they refuse to call me back even during the ***** hour window and with the amount they paid I cant even replace the car and they are blaming me because they couldnt pick up the vehicle and making me pay charges due to an issue on their side please help me resolve this issueBusiness Response
Date: 03/11/2025
Please see the attach response and supporting documents.Initial Complaint
Date:02/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Gainsco still owes me from an insurance claim in 2023.Customer Answer
Date: 02/04/2025
They included my dealership JB byryder name on the check that's why I couldn't call the first check.
Im the one who paid full coverage not my dealership. The check should have only had my name on it
Business Response
Date: 02/17/2025
Good afternoon,
Please see the attached response for BBB ******** ***** ZAWEC.
Thank you
Quality Control
Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HORRIBLE *** I PAID THEM 6MOS ONLY USED THEM FOR 1.5 MOS OR LESS. WHICH MEANS THEY OWE ME 4.5 OF PAYMENTS. THEY ARE GIVING ME THE RUN AROUND. TELLING ME ITS NOT POSSIBLE TO REFUND MY CARD UNLESS ITS THE SAME *** I PAID AS IF IM STUPID AND DONT KNOW BANKING. YOU CAN REFUND A DEBIT CARD FOR ANY ***! DO NOT USE THIS ** ALL THE REVIEWS ATE TRUE. ONE CSR SAID 3-5 BS DAYS NOW THEY SAYING 3 WKS OR MORE. THEY ARE LIARS. THEY CLAIM THEY DONT KNOW HOW MUCH THEY OWE ME...I AM SO TIRED OF **MPANIES TAKING OUR MONEY THEN TREATING U LIKE YOUR STUPID AND LESS THAN. STATE FARM OWNS THIS COMPANY SO I WILL BE DOING A REVIEW ON THEM AS WELL. I WANT MY MONEY AS QUICK AS YOU TOOK IT!!!Business Response
Date: 12/31/2024
Good morning,
Please see the attached response for BBB ******** ********* **********.
Thank you
Quality Control
Initial Complaint
Date:12/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good day Im ******* ******, my adress ******************************************** Phone: ********** Im customer of ******************** My policicy number: PAPA14 ************ I have full coverage policy My car was ***** ACCORD 2022 White color Last time when i saw my car was 25 of September 2024 I parked my car in front of the house ************** I was working 3 weeks until 11 of October 2024 When i came back on holidays, I found out my car had been stolen At the same day i caled police 911 and made incident report Police officer Mccaluley 3217 ************ TLU ******** After that I called GAINSCO AUTO Insurance and opened claim Claim number PA798594 Claim was opened by ******** ********* Fire and Theft Adjuster Mail: ********************************************* phone: ************ After few weeks with my claim worked ********* ****** *** Remote Investigator Mail: ******************************************* phone: ************ After that they send me Field Representative *** ***** Mail: ******************** phone: ************ All of them asked information about my car and repeat the same qestions again and again They call the people I live with and ask questions unrelated to the car They don't want to do the job and will do anything to avoid responsibility For the last three months, they've been wasting my time I spend a lot of money on cabs and car rentals to get around I'm still paying off my car loan and paying for auto insurance But I don't use the car because it was stolen And I just have to wait and lose my money I hope to your help to resolve this situation Thank youBusiness Response
Date: 12/17/2024
Please see attached response.Initial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good afternoon, I was using this auto insurance company to insure my vehicles. My policy number was INPA10762174. I had to file 2 claims for towing. I did the initial phone interview and the the claim was processed. It was spilt up into 2 claims. A month went by with no payment and EVERYTIME the agent was called I was always told they would call back or have to recut a check. Here it is December and I havent received anything yet and can not get answers from a supervisor or anyone. The total to receive was only $100, $50 per claim. Thank you for any help.Business Response
Date: 12/17/2024
please see the attached response and supporting documents.
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