Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company is horrible my first ever encounter was with ******* and she was so rude and disrespectful then the house was infested with roaches had to have someone out for a month to kill them all and spent a h*** of a lot of money dealing with them and get rid of them on top of that now they are forcing me to pay month to month price because they were negligent on reaching out in a timely manner i can literally go on and on not to mention my garage is broke and has been for weeks now and its storming and of course no one at Alden short cares .

  Business Response

  Date: 05/31/2023

  This resident moved in April 9, 2022. She requested pest control one time when she moved in on 4/11/22. From there, no mention of bugs until October 14, 2022, when she said there was a hole in the garage wall where bugs were getting in to the garage. She the reported roaches October 30, 2022. This is several months after taking possession of this home, which has no shared walls with another home. I can not attest to the cleanliness of the home, but pest control is the residents' expense, since it most often is caused by the cleanliness of a home.

  Regarding the month to month fees- We sent the attached renewal letter on 3/2/23, which states that in order to renew, we must receive proof of your insurance policy. We then sent an email on 4/26/23, reminding her that there were items needed before we can send her the lease. At that time, we were starting to apply month to month fees for 5/1/23 for anyone who had not yet renewed. See attached.

  She called us 4/28/23 and we tried to explain what we need, and she had sent over something prior, but it was not her insurance- it was an unknown document that had nothing to do with her house. She then started yelling about her garage door, which is on order and has nothing to do with the documents we have waited two months to receive. She started cursing and yelling at my staff about her garage door and then hung up (Work orders and quotes attached- Inspected 4/7/23, contractor quote 4/10/23, bid approved for new door 4/12/23, door ordered 4/13/23, door arrived 5/18/23, door installed 5/23/23). 

  I then emailed her on 4/28/23 showing her that this information was originally requested on 3/2/23. See email attached. She finally complied with the required insurance policy and and we got the lease executed on 5/1/23. 

  She was NEVER charged the $2,470. On 5/1/23 she was charged her the renewal rate of $1900, which is stated in the letter.

  Let me know if you have any questions!

  *****************************

   

  Business Response

  Date: 06/02/2023

  This resident moved in April 9, 2022. She requested pest control one time when she moved in on 4/11/22. From there, no mention of bugs until October 14, 2022, when she said there was a hole in the garage wall where bugs were getting in to the garage. She the reported roaches October 30, 2022. This is several months after taking possession of this home, which has no shared walls with another home. I can not attest to the cleanliness of the home, but pest control is the residents' expense, since it most often is caused by the cleanliness of a home.
  
  Regarding the month to month fees- We sent the attached renewal letter on 3/2/23, which states that in order to renew, we must receive proof of your insurance policy. We then sent an email on 4/26/23, reminding her that there were items needed before we can send her the lease. At that time, we were starting to apply month to month fees for 5/1/23 for anyone who had not yet renewed. See attached.
  
  She called us 4/28/23 and we tried to explain what we need, and she had sent over something prior, but it was not her insurance- it was an unknown document that had nothing to do with her house. She then started yelling about her garage door, which is on order and has nothing to do with the documents we have waited two months to receive. She started cursing and yelling at my staff about her garage door and then hung up (Work orders and quotes attached- Inspected 4/7/23, contractor quote 4/10/23, bid approved for new door 4/12/23, door ordered 4/13/23, door arrived 5/18/23, door installed 5/23/23). 
  
  I then emailed her on 4/28/23 showing her that this information was originally requested on 3/2/23. See email attached. She finally complied with the required insurance policy and and we got the lease executed on 5/1/23. 
  
  She was NEVER charged the $2,470. On 5/1/23 she was charged her the renewal rate of $1900, which is stated in the letter.
  
  Let me know if you have any questions!
  
  *****************************