ComplaintsforDell Financial Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I do not have an account with **********************. On April 19, 2024, I wrote a letter to Dell Financial Services requesting proof of ownership of an account. On May 8, 2024, I received a letter from ********************* c/o Dell Financial Services stating they have no record of an account in my name. Therefore, I am requesting that the Dell Financial Services account be removed from EQUIFAX and any and all credit reporting agencies.Business response
06/10/2024
DFS has reviewed the complaint of India Smalls and concluded in our research that we requested for the deletion of the account tradeline on 05/24/24 in response to the credit bureau dispute received. Please allow 30 to 45 days from the date of completion for this change to be reflected at the credit bureaus.
Please do not hesitate to contact us should the BBB or India Smalls need further clarification.
Thank you,
Dell Financial ServicesInitial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My county tax department issued 2023 tangible property tax liability to my company for $2500.00 and states that it was reported to them by **** Leasing. Since my company has zero dealings with **** (NEVER HAVE, NEVER WILL), I reached out to them. They opened a fraud case, identified the error, but refuse to assist me with correcting the erroneous report to my county. Fraud **** closed my case and told me **************** would have to help me...they can't even get me to the right department! I will continue to contact everyone and anyone at **** until the issue is resolved. Simply frustrating that I am responsible for fixing THEIR ERROR!!! Absolutely no accountability or even an apology. PLEASE DO NOT EVER DO BUSINESS WITH ****Business response
05/01/2024
DFS has reviewed the complaint of ******************* and have thoughtfully prepared the attached response in hopes of addressing all of her concerns. Please do not hesitate to contact us should the BBB or **************** need further clarification.
Thank you,
Dell Financial ServicesInitial Complaint
03/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My complaint lies simply in the difficulty with which one can contact any representative of Dell Financial Services. I noticed that payments for my financed PC stopped coming out of my account, despite having sufficient funds on hand. Then I started receiving letters in the mail, stating that my payments had bounced, and that I owed money payable, apparently, only by cheque.The contact number provided in the letter leads only to an automated service, that states what they claim you owe, and then hangs up. If you try to navigate to the point it says it will hand you over to a live agent, it will then promptly hang up. The website doesn't work, and automated AI chat bots do nothing but point you to the aforementioned phone number.As a consumer, I expect to be shown supporting documentation if a company claims that I have failed to make a payment. Furthermore, there should be a live agent that can help navigate the process of acquiring these documents, and subsequently assist in arranging payments if it so determined to be warranted. I believe any elementary investigation into DFS's customer service practices would plainly reveal gross violations of consumer rights.Business response
04/12/2024
DFS has reviewed the complaint of ************************* and have thoughtfully prepared the attached response in hopes of addressing all of his concerns. Please do not hesitate to contact us should the BBB or ************** need further clarification.
Thank you,
Dell Financial ServicesInitial Complaint
10/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
**** offered me a buy-out option which I took to pay off my laptop early. There are still trying to take payments from my bank account costing me over $135.00 in NSF charges (three months worth) and causing defimating reports to be added to my credit history. I have contacted them and was told there is nothing they can do about it. I just have to ride it out.Business response
11/13/2023
DFS has reviewed the complaint of ************************* and have thoughtfully prepared the attached response in hopes of addressing all of his concerns. Please do not hesitate to contact us should the BBB or ******************** need further clarification.
Thank you,
Dell Financial ServicesCustomer response
11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
09/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
We bought a computer and printer for $2000.00 13 years ago. **** has been debiting $40/month without mailing or email any form of accounting or invoicing. We just called because there is no way we still owe. We have paid $5,934.90 in total. They said we still owe $500!!! But zero accounting, invoice, email etc. Just supposed to take their word. We are *********** a refund and they will not cooperate one bit. No going to supervisor etc.Business response
09/18/2023
We were unable to locate an account at DFS matching the information provided. Please provide the account number so that we may review and provide a proper response.
Thank you,
Dell Financial Services
Business response
09/27/2023
DFS has reviewed the complaint of ***************************** and have been unable to locate an account with DFS using the information provided in her complaint to address her concerns. We attempted to call **************** at the phone number listed but was unable to reach her. We request that **************** provide the account number with DFS so that we may review and provide an appropriate response.
Thank you,
Dell Financial ServicesInitial Complaint
09/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Our company Triptych Star LLC applied for a line of credit with **** Business Services and was granted via a letter a line of credit for $15,000. We attempted to place an order for a little less than $1300. **** said that they needed to verify information on our account starting with that they'd call our phone number with a four-digit PIN. We waited by the phone 5 times, repeatedly calling back in. **** NEVER called back and insisted that that our account was 'reviewed' by their management team and decided to rescind the offer because they were unable to verify our legitimate business. We'd like to have orders placed as promised in the original letter or we'll continue to escalate our claim. Account: *******************Business response
09/26/2023
DFS has reviewed the complaint of ********************* and have thoughtfully prepared the attached response in hopes of addressing all of his concerns. Please do not hesitate to contact us should the BBB or ******************** need further clarification.
Thank you,
Dell Financial ServicesInitial Complaint
09/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
March 2023 There was a bill for reoccurring charge for service that was canceled via form online. As i was unable to log into DFS account in any way. That is the only way to get in touch w anyone. The call disconnects or you are stuck in endless loop, without speaking to a human. This has been ongoing since may. I am disputing the bill as they provide no way to cancel the service. It is now in collections and on my credit report. Every email I have received from them has no customer detail or information, only my name. There has been no activity on the ********* product since far back into last year. The reoccurring bill is for about $75, and now has ballooned up to $181. ! How can you provide a service with no way to cancel or pay? I was on the phone with multiple departments, being transferred back and forth many times for several hours and no resolution. I would like my entire account, including any subscriptions, or reoccurring accounts from **** and /or ********* canceled, including my account with DFS, the bill credited and removed from my credit report. Customer # ************ Order # ********* cncld Order # ********* cncldBusiness response
09/18/2023
DFS has reviewed the complaint of ******************************* and have thoughtfully prepared the attached response in hopes of addressing all of her concerns. Please do not hesitate to contact us should the BBB or ****************** need further clarification.
Thank you,
Dell Financial ServicesInitial Complaint
08/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ordered a **** Inspiron Laptop and Mouse on 5/30/23. I was provided and account number of *************************************. The Laptop never worked. After 3 frustrating weeks of working with **** Tech Support, and having a **** tech come to my home and confirmed that I had been sent a non working laptop, I returned ****'s equipment. on 621/23 via Fed Ex The laptop and the mouse was returned in their original packaging via Fed EX pickup on 6/21/23 with a Fed Ex No of *********. Dell Financial Services is still sending me bills when I have returned their equipment over 2 months now. I want a letter stating that they received their equipment and I do not owe any monies to them.It was a horrible experience dealing with **** and their horrible equipment and ******************.Business response
09/14/2023
DFS has reviewed the complaint of *************************** and have thoughtfully prepared the attached response in hopes of addressing all of her concerns. Please do not hesitate to contact us should the BBB or ************ need further clarification.
Thank you,
Dell Financial ServicesInitial Complaint
08/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing today in regards to **** not assisting me in the way I need to be assisted. I have called in and stated that I am on a fixed income and won't be ******** off the laptop by december please do not add interest on it. No one seems to care and I make ALL PAYMENTS on time and even have it on autopay and you all have had no issues since purchased. This laptop is SLOW, crashes, and I just want my money back for what i paid so far or for **** to pay off the rest of the laptop cost and leave me alone. I am on a fixed income and your product doesnt even work. I do not want it fixed i want my laptop paid off or my money back. Please pay this off so i can go buy another one elsewhere and stop wasting money. I am a loyal customer and do not mind your ******************** but this laptop gives me issues and no one seems to want to help me every time i call in. RUDE RUDE RUDE. PAY IT OFF!!!!!!!!!!!!!!!!!!!Business response
09/06/2023
DFS has reviewed the complaint of ********************* and have thoughtfully prepared the attached response in hopes of addressing all of his concerns. Please do not hesitate to contact us should the BBB or ****************** need further clarification.
Thank you,
Dell Financial ServicesCustomer response
09/06/2023
Complaint: 20473670
I am rejecting this response because: If I did NOT AGREE for the payments to be on my credit you do not add it. REFUND MY MONEY, pay off the laptop, or we will go to court. I am on a fixed income.
Regards,
Nicyel *******Initial Complaint
08/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
**** financial service. Reported my account pass due from thirty to almost sixty days and reported again yesterday. My account has never been 30 days past due. My payments automatically deducted from my account due to being enrolled in there hardship program. **** apologizes, however no corrections. Due to this matter, I lost credit cards and my mortgage approval due to my credit dropping 22 points from this wrongful information. **** representative stated this happened to a few customers. This situation is unprofessional and disregard to us everyday working people who trying to make a difference in their lives. This is emotionally upsetting. Due to the inconvenience, **** should wipe my debt clean or at least half 50%.Business response
09/07/2023
DFS has reviewed the complaint of ********************* and have thoughtfully prepared the attached response in hopes of addressing all of her concerns. Please do not hesitate to contact us should the BBB or ************** need further clarification.
Thank you,
Dell Financial Services
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Customer Complaints Summary
92 total complaints in the last 3 years.
18 complaints closed in the last 12 months.