Business ProfileforStetson Property Management

April 9, 2024 Stetson Property Management ***************************************************************** RE: Fraudulent Charges / Immediate Refund Requested Dear Stetson Property Management, I hope this letter finds you well. I am writing to address a concerning matter regarding my security deposit related to the tenancy at ***************************************************************. Specifically, I wish to discuss the deductions made from my deposit for carpet replacement and cleaning fees.Upon vacating the premises, I took great care to maintain the property in good condition during my eight-year tenancy. It has come to my attention, however, that a portion of my deposit was withheld for carpet replacement and cleaning fees, which I believe are not justified under the circumstances.It is important to note that the deduction for carpet cleaning is particularly perplexing as the property underwent a significant renovation, replacing the carpet with hardwood flooring. Given this fact, the charge for carpet cleaning is not only unfounded but also misleading.According to ***** Landlord Tenant Law, landlords may only charge for actual abnormal damage to the premises, and they may not charge for normal wear and tear. As I resided at the aforementioned residence for over eight years, any wear and tear on the carpet would fall under the category of normal use, thus not warranting replacement or cleaning fees.I kindly request an immediate refund of the deducted amount for carpet replacement ($235.00) and cleaning fees ($89.00) as outlined in the itemized list provided. Additionally, I request the removal of any balance related to carpet cleaning on your website, as I have ensured all outstanding balances have been settled with your company.Please process the refund to the address on file within a reasonable timeframe. I trust that we can resolve this matter amicably and promptly, avoiding the need for further action to recover the wrongfully withheld amount.I would like to highlight that I have personally spoken with the new tenant, who has confirmed the replacement of the carpet with hardwood flooring. This further underscores the erroneous nature of the charges levied against **** appreciate your attention to this matter and look forward to a swift resolution.Sincerely,Star ******** ***************************************************************************************** cc.BBB ********************************************************************************** Office of the Attorney General **************************** PO Box ***** ******, ** 78711-2548 TREC ******************** P.O. Box ***** ******, ** 78711-2188