Business ProfileforBrake Check

************************* ************************************************************************ ********************** ************ 07/13/2024 ******************************* **AutoFARency Headquarters** ph:************ Dear BBB cutomer care officer,I am writing to formally lodge a complaint regarding the service and treatment I received at your AutoFARency store (#***). I have a lifetime wheel alignment contract for my vehicle (model year 2021), and despite this, I have encountered repeated issues with receiving the services I am entitled to.On May 2024, I had an appointment for wheel alignment. Despite arriving on time, employee ****** behaved rudely and intentionally delayed servicing my vehicle. He insisted on charging me full price despite my contract, only relenting when I showed email proof. His behavior was not only unprofessional but discriminatory.On July 13, 2024, I had another appointment at 1 PM and arrived at 12:40 PM. ****** again intentionally delayed my service, taking walk-in customers ahead of me. When I complained, I was told by another employee, who refused to provide his name but he supposed to be a manager of store #*** , that I would have to wait another hour. His dismissive attitude and refusal to address my concerns were unacceptable.I have been a loyal customer for seven years, servicing four vehicles at this location. However, the recent treatment I have received under the new management and employees, particularly ******, has been disrespectful and discriminatory. I am requesting an immediate resolution to this matter. I expect a formal apology from both employees involved and assurance that such behavior will not occur again. Additionally, I request that my vehicle be serviced as per my contract without further delay or issues. I request to reimburse my incontinence and west of my time.I look forward to your prompt response and a satisfactory resolution to this matter. Please contact me at your earliest convenience.Sincerely,*************************