Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Bank of America account has been frozen since Saturday, July 20, 2024.When I contacted the bank on Monday, July 22, 2024, they informed me it was because of this debt issue, & to contact Michael J. Adams, PC to resolve the issue.I have called ************ daily since Monday, & also sent an email ******************* to them to set up a payment, but I have yet to receive a response from any.The debt was for $10,571.01, & they have recently taken $4,743.98 from my frozen bank account, which leaves a remaining debt of $5,827.03.I was never given a MJAPC number in order to pay online, & nobody has communicated to me a contact person I could talk to to resolve this matter & lift my Bank Account off from Hold.

  Business Response

  Date: 08/20/2024

  We have come to a settlement agreement with the consumer.  

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took money from my account with no notice. Nor was I aware of any court case that required my attention. They have left me ***** less. And i have called multiple times with no answer.

  Business Response

  Date: 08/07/2024

  We already spoke to the consumer, and we will be sending a release hold and funds to WF since the consumer lives out of state

• Initial Complaint

  Date:07/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact this provider several times and the number loops through a voicemail system. while I understand the legalities of the matter. They should at least answer. Also, I have located the notices filed and all say that they have a bad address. This process did not follow the proper proceeding and I am simply asking for someone to pick up the phone or email me back. Also, I went to the address on the website and it a PO Box Station.

  Business Response

  Date: 08/07/2024

  We come to a settlement agreement with the consumer

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2, 2024 ************ put a hold on my banking account without any notice. We never received any information. We have tried numerous times and left numerous messages over the last few days.

  Business Response

  Date: 07/10/2024

  We are the court appointed receiver in this case.  We received a court order to freeze *********************** account from the judge in ************** cause # JP04-21-DC00016107 to satisfy a judgement signed on07/27/2022.  We have been in contact with *********************** and came to settlement agreement.

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So today when I opened my bank to send my child support payment to my ex I noticed everything was gone. When I finally got ahold of the bank they told me Michael j adams PC had took it out but I for 1 do not know why and for 2 have never authorized access to my bank to anyone ever. Now my bank is frozen and I can't fulfill my child support obligations because NO ONE WILL ANSWER THE ****** I called 19 times in the past 2 days. My life has been messed up due to this. Please ANYONE who works there call me. Tell me what this is about. Email me back. Text me please something. This makes no sense to me at all why you would take my whole paycheck and then some with out so much as a phone call or letter.

  Business Response

  Date: 07/11/2024

  This a legal matter we represent our Client **** Capital LLC.  We had contact with the consumer bank in 2019 and stated for us never to call him again.  For us to call the consumer after he stated for us not ever call him in 2019 would be a violation of the **** government agency that governs debt collects.  If the want us to communicate with him he would have to call our office at ************ and give us permission to remove the do not contact notice on the file

   

  [Activity Entry-CAL1]First Call Date
  Contacted: ****/*****
  Phone: ************ [Primary] [Outgoing] [Manual]
  Call Time: 16:16:22 CDT
  Call Duration: 00:09:11
  Result: LMWP: Left Message With Person
  Contact Type: RPC: Right Party Contact
  Language: English
  Comments: cm verified. cm stated that he got served and 
  that he already paid this debt and that it 
  shows on his credit that he already paid it 
  and he wanted to send a printed page of the 
  credit karma as proof that he paid this debt. I 
  asked cm if he had a paid letter then he 
  could submit that to us. cm stated no that  he 
  did not and he requested that we never call 
  him again 

  Customer Answer

  Date: 07/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to get a hold of them for 2 weeks and all you can do is go through phone prompts and get no where or leave a message. Im sure they will dispute this based on other complaints. I was finally able to get a hold of them today after over 15 minute of holding. They have put a levy on an account that had 0 funds causing it to overdraft. Attempted to work on a settlement agreement or payment plan and they are unwilling. I understand the court order they have to comply however they are not willing to work on any settlements of which the the amount it over inflated by $2000, in addition had previously removed funds from my minor daughters account and are not applying towards their balance. They wont be paying for overdraft fees? So the least they can do is reach an agreement.

  Business Response

  Date: 07/10/2024

  We are the court appointed receiver in this case.  We received a court order to freeze ********************* bank account from the judge in ******* JP3 cause # JP03-19-DC00009150 to satisfy a judgement signed on 11/07/2019

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS *** FIRM GOT AN ACCOUNT FROM ANOTHER *** FIRM WHO GOT THIS ACCOUNT FROM A COLLECTION COMPANY , NOT ONLY WAS MY INFORMATION NOT VERIFIED I WAS SUED WITHOUT ANY CORRESPONDENCE OR PROOF OF THE ORIGINAL CONTRACT AND MY SIGNATURE ON IT. I WAS NOT AWARE OF THIS ACCOUNT FROM 2015 AND THE ACCOUNT IS NOT IN MY NAME. THE *** FIRM PUT A HOLD ON A BANK ACCOUNT WITH SSA GOING TO IT AND THE NAME ON THE COLLECTION THEY ARE TRYING TO COLLECT ON ISNT THE SAME SPELLING OF MY NAME , THEY ALSO WOULD NOT PROVIDE ANY INFORMATION OTHER THAN IT WAS FROM *********** AND IT WAS FROM 2015 (9 YEARS AGO)

  Business Response

  Date: 07/10/2024

  We are the court appointed receiver in this case.  We received a court order to freeze ********************; account from the judge in ***************** cause #CV52C0358193 to satisfy a judgement signed on 08/03/2015.

  We spoke to the consumer 

  [Activity Entry-CAL1]First Call Date
  Contacted: *******/*******
  Phone: ************ [Primary] [Outgoing] [Manual]
  Call Time: 09:58:26 CDT
  Call Duration: 00:05:00
  Result: GEN: ******* Inquiry
  Comments: CM CALLED AND STATED PRTECTED 
  FUNDS, REFUSED TO PROVIDE PROOF, 
  CLAIMED SHE IS GETTING AN ATTY
  
  We have a process for any consumer claiming funds that were captured were exempt.  The consumer refused to provide proof and also claimed she was hiring an attorney.  If the consumer would like to resolve this legal order she can contact our office and provide proff otherwise have to follow the court or signed by the judge,

   

  .  

  Customer Answer

  Date: 07/11/2024

  Complaint: 21833039
  
  I am rejecting this response because:
    Thats not even my name to start a blind and if you have someones account information you  should have the correct information before moving forward trying to collect with incorrect information that alone is FRAUD !  
  Regards,
  
  ***************************

  Business Response

  Date: 07/14/2024

  Please see attached personal service where you consumer was personally served. 

  Customer Answer

  Date: 07/15/2024

  Complaint: 21833039
  
  I am rejecting this response because: now there are two issues . The person that served lied about serving me because i definitely was not served , the description  isnt even close to what I look like ,and  it would be impossible to be at two places at one time . So whoever said they  handed   me any kind of document flat out LIED !  not only is that a lie but there are two different names being used by the courts and this law firm has  on the paper that was attached as proof has my name but the documents from the actual courts and the name they are suing isnt my name ! If youre going to try to collect money from

  someome do it with some integrity , Im not attaching any supporting documents I have because when I initially reached out about the hold on my bank account I was met with rudeness and aggression. I clearly will need what I have to prove what in need to going forward. I will

  say this again the account is not in my name you can clearly see that and I never received one document about this ! That can be proven EASILY 
  
  Regards,
  
  ***************************

  Business Response

  Date: 07/15/2024

  The file has been closed in our office.

  Customer Answer

  Date: 07/15/2024

  Complaint: 21833039
  
  I am rejecting this response because:
  I called the law firm that had my bank account on hold  these chose to be rude and aggressive and still proving  someone didnt do their job before trying to collect money without verifying the correct owner of the account.  Nothing is going to fix what they did. Its not my account and not my name nothing changes that.
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a official certified letter from this company. They are a third part collection company. They are trying to collect on debt for the college network. Some years back I received a letter stating I didnt owe them anything because there was a class action suit filed against them. I didnt receive any money but i was cleared of any debt. I also never received any materials from them. I have called and emailed but they havent gotten back to me on either end.

  Business Response

  Date: 06/18/2024

  We have never received a copy or message about this account being closed due to a class action.  If the consumer can email us a copy of that letter to ***************** we will certainly look into it.  Please reference account # *****.

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came in and took money out of accounts that have money in them that don't even belong to me. No warning, no nothing and now I can't get a hold of them. I Have called several times a day and have left several messages. I don't even know what is going on and they have out a legal hold on all account including ones that don't belong to me.

  Business Response

  Date: 05/30/2024

  We have since come to a settlement agreement with the consumer

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This firm removed funds and placed a hold on my bank account due to a debt that did not belong to me. The first day I contacted them, 5/17/24, I called a total of 26 times, sent an email and left a voicemail before I was contacted back. The woman I spoke to, *****, asked for a bank statement to prove it wasn't the debtors account. I did that within 5 minutes of her asking, was told it would be 2 business days before my account/funds were released. I contacted them Tuesday, 5/21/24, to confirm the release request was sent to my bank, after 33 call attempts and an email, I finally reached someone who stated my information hadn't been sent to the bank and now it would be 48 hours for them to review the statement. My account hold has been released, but my money has not been returned. Today, 5/23/24, I have called a total of 56 times with no answer. They can't possibly actually want issued resolved if they don't respond to people. This is people's lives they are playing with. They already made contact with the actual debtor, set up arrangements but yet I still do not have my money.

  Business Response

  Date: 05/24/2024

  Hello

  We have 2 accounts for this customer

  We are the court appointed receiver in this case.  We received a court order to freeze ********************************* account from the judge in ******* JP-2 cause # J4-2023-CV-0304  to satisfy a judgement signed on 08/07/2024.  

  We are the court appointed receiver in this case.  We received a court order to freeze  *********************************;account from the judge in ******* Jp=2 cause # J4-2023-CV-0445 to satisfy a judgement signed on 02/02/2024.

  We have since come to a settlement with the consumer.  As for the daughters account the consumer was listed on the daughter account and the court order freezes any account with the consumers SSN.  We have since released the consumer daughter account.  We are checking with the bank to see how much was mailed to our office.  Once we have that information we will contact the consumer daughter to get wiring information so we can wire her the funds. We will only be able to do this if the bank verifies they have mailed us a check.