Complaints

This profile includes complaints for FloatMe's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FloatMe has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FloatMe

  454 Soledad St San Antonio, TX 78205-1554

• 

  FloatMe

  110 E Houston St Fl 7 San Antonio, TX 78205-2991

• 

  FloatMe

  2814 Detroit Road Cleveland, OH 44113

• 

  FloatMe

  106 E 6th St Ste 900 Austin, TX 78701-3665

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (Float me)continuously takes **** each month from my account ive never borrowed any money this company Ive tried contacting them through email theres not a phone number to call them

  Business Response

  Date: 08/26/2022

  Hi *******,
  
  
  Thank you for taking the time to leave feedback!
  
  
  In my review, unfortunately, I am unable to find any prior contact relating to this issue sent to our support team at ********************************** or via our support portal. 
  
  
  Could you please attach a copy of this correspondence with where it was submitted? We will be more than happy to investigate further, and get this resolved for you as soon as possible!

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app charged my bank 30$ Labeled as over drawn but I still had money in my account before the they took it out. my next payment isnt until the 25th but it charged me a separate amount, I still have the payment due on the 25th so Im not sure where those 30$ went or why they were taken out.

  Business Response

  Date: 08/26/2022

  Hi *******,
  
  
  Thank you for taking the time to leave feedback!
  
  
  In my review, unfortunately, I am unable to find any communication relating to this issue sent to our support team at ********************************** or via our support portal. 
  
  
  However, please reach out to us at **********************************, and we can investigate this further and get this resolved for you as quickly as possible!

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the app for this company. I was not eligible for loans so I canceled my membership which was a trial membership and deleted the app. They have continuously charged me monthly, I have canceled my subscription three times on the app, emailed them three times, received responses confirming cancellation, and they are still charging me monthly. I will also be filing a complaint with the consumer bureau as this is clearly fraudulent activity.

  Business Response

  Date: 08/26/2022

  Hi ****,

   

  We here at FloatMe take supporting our members seriously, and we're sorry to hear that you had a less than ideal experience with our app.I see that you reached out to our support team on June 10, 2022, in regard to cancelling your account, and we replied with instructions on how to successfully cancel your account and did not hear from you further.

   

  After further review, I found two FloatMe accounts that match your information:

  - ******************* 
  - *************************

   

  This is why you encountered multiple subscription fee charges. Please be advised that a goodwill credit is being issued. We suggest allowing **** business days for the amount to appear on your bank statement.

  We hope to have you rejoin the FloatMe community!

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member since 2021 and since then they have charged me each month yet will never give me an advance. There is no reason to pay for a service that I am not receiving and I want my money back but they won't refund me or cancel my account

  Business Response

  Date: 08/17/2022

  Hi *****,
  
  I

   

  Hi *****,
  
  I apologize that your experience did not meet our high standards and appreciate your reaching out to us about your concern. As a courtesy, I have issued a goodwill credit back to your bank account.
  
  First, I believe there may be a misunderstanding. FloatMes monthly membership is a platform fee that provides access to a variety of tools including account monitoring, alerts, account insights, and much more.
  
  While members are eligible to request a Float, there are additional qualifications and eligibility is not linked to being a paying member. However, we realize that some customers may not want to pay the membership if they are not eligible for Floats or do not find value in our other offerings.
  
  Therefore, all members are provided a 30-day free trial before they are first billed. This allows time to cancel their membership prior to their first billing via the in-app membership page or via our support portal.
  
  Upon review, I see that you first contacted our support team via Ticket #****** (see attachment) on Saturday 8/13/22 at 14:21 requesting assistance closing your account. An agent (*******) replied with cancellation instructions at 16:43. The agent later proceeded to directly close the account after the account owner declined to do so themselves on 8/15/22 at 00:34 (prior to our receipt of this BBB request). Further review showed that ******** were properly made.
  
  
  As a courtesy, we have processed a good-will credit back to your bank for your latest payment that should be received within **** business days. I hope that this message helps clarify this situation.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sign up on the app and immediantly the app takes **** out of my account on 7/20/22. I contact support in which they say after a trial period, (that i never recieved) that it clearly states **** will be charged. Well i didn't recieve a trial period and i went through the links provided and canceled my account. Figured h*** it's only **** and it's not worth fighting over so i haven't looked into any further thinking account was closed. Well today 8/10/22, mind you 21 days later, not even a full month, they are charging my account again for ****. I download the app and try to log on and it says my account is blocked. NOT BLOCKED ENOUGH TO TAKE MY MONEY. So I have no access to their services, have never used them and continue to charge me. This should be illegal. The picture i included is what i get when trying to log on. So they can't connect or let me in my account but they can take money from it

  Business Response

  Date: 08/17/2022

  Hi ********,
  
  I apologize that your experience did not meet our high standards and appreciate your reaching out to us about your concern.
  
  In reviewing, I found that our team has been attempting to assist in Tickets #****** (closed on 7/20/22 due to no response) and Ticket #****** (submitted on 8/10/22 at 20:14 and replied to on 8/11/22 at 16:09). Agents found that you had opened multiple accounts under different email addresses:
  
  Account 1: ******************** Opened 5/7/21, Closed 7/20/22 (note: once closed, an account can no longer be accessed. This is why you cannot log into this account). The first billing attempt took place on 7/28/21 (after the 30-day trial expired) but was declined. At no point was this account billed prior to the cancellation on 7/20/22.
  
  Account 2: *********************** Opened 7/17/22, Closed 8/12/22 at your request by support agent. Account never billed due to being within trial period
  
  Account 3: ******************* Opened 6/24/20, Closed 6/17/21 at your request. Account was never billed due to bank not being connected
  
  Account 4: ********************* First Opened 1/22/22, Closed 8/11/22 at your request. Account was properly billed on 6/19/22 (initially failed, past-due balance collected 7/19/22) and 7/17/22 (initially failed, past-due balance collected on 8/10/22) due to trial period having expired. This account was validated at creation via multi-factor authentication using the same phone number submitted with this BBB request.
  
  Based on the facts above, our billing team confirmed that all ******** were properly made after the 30-day trial period for Account 4 (the trial period and pricing is noted on our website and during the signup process).
  
  I hope that this helps you better understand your ********.
  
  As a courtesy, I have authorized a good-will credit for your final payment from 8/10/22; it will be received by your originating bank within **** business days. (See attached transaction report)
  
  
  
  
  

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This scam company continues to charge my bank account $1.99 frequently. I am not a member or associated with these crooks in anyway yet they continue to charge my account somehow. Ive tried contacting their customer service (which is only through email) and receive no response. I will be filing a legal case against this scam company. Not sure how they are getting away with this as this seems to be a widespread scam affecting a lot of other people.

  Business Response

  Date: 08/02/2022

  Hi ****,
  
  Thank you for reaching out to let us know about your concern. Upon review, we have confirmed that you contacted our support team on 5/11/22 (Ticket #******) and on 6/21/22 (Ticket #******). In both cases, we provided a same-day response with step-by-step instructions on how to close your account. In neither case did we receive any further response.
  
  Our monthly includes access to all our services (not just Floats). It is clearly disclosed prior to completing signup & in the membership section of the app and comes with a free 30-day trial period. Cancellations may be done at any time in-app or via our help center at www.floatme.com
  
  As a courtesy, I have closed your account associated with ************************ for you on 8/2/22. While review has confirmed that all ******** were properly made due to your account being open and no cancellation requests made, we have authorized a courtesy credit for your membership payment originally due 7/6/22 and completed on 7/29/22.
  
  If you need further assistance, please kindly reply to Ticket #******; our agents would be delighted to assist.

  Customer Answer

  Date: 08/02/2022

  Complaint: 17652289
  
  I am rejecting this response because: Your scam company never responded to the emails or the several requests I made to stop the unauthorized charges to my bank account or close any account that *** have been associated with my name. It wasnt until I filed a complaint with the Better Business Bureau that you responded to any of my requests. In addition, you clearly dont provide any services to anyone and are operating under the pretense that there is a membership program to justify charging your illegitimate and illegal fees to unsuspecting victims (The complaints on the BBB website confirm this). Ill be reporting you clowns to the ***** attorney generals office. 
  

  
  Regards,
  
  K.B.

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are continuing to charge me on the account I closed a month ago . Now they have taken 2 payments and they should not have taken any from me. Please address this I have written at least 6 cancelation statements as well as their forms and nothing's happening. Please help me. Review for float me. They ****.

  Business Response

  Date: 08/01/2022

  Hi *******,
  
  Thank you for reaching out to let us know about this issue.Upon review, we have confirmed that this matter was resolved on 7/28/22, prior to the filing of this BBB complaint. We have attached a copy of Ticket #****** to this response.
  
  I investigated this matter for you and found that your account associated with ******************************** was opened on 6/16/22 and was promptly closed at your request on 7/22/22. This was the first and only cancellation request we have received for this account.
  
  In addition, I see that you contacted our team on 7/27/22 at 18:14 via Ticket #****** and received an initial response the same day at 21:36. An agent followed up on 7/28/22 and explained that our monthly membership includes access to all our services (not just Floats). Our membership is clearly disclosed prior to completing signup & in the membership section of the app and comes with a free 30-day trial period.
  
  We informed you that our billing team had approved a one-time goodwill credit for your latest membership payment since it posted on 7/27/22, a few hours prior to your cancellation request. We have received no further response to Ticket #******. Please reach out to our support team by replying to this ticket if we can assist you further.
  
  Best,
  
  R.

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to FloatMe around May 2022. I was able to use the service once or twice in May but then when I tried to use it after then, I would get a denial. I was being charged a subscription fee of $1.99 that 1) I was not aware of and 2) for a service they would not allow me to even use. I cancelled the subscription and asked for a refund but they refuse to refund me for **** and July, even though they wouldnt allow me to use the service.

  Business Response

  Date: 07/28/2022

  *****************,
  
  Thank you for reaching out to let us know about this issue; I regret that your experience did not meet the high standards we set as a company.
  
  We strive to make sure our members are informed about our monthly membership by sharing our pricing prior to joining and as a part of our signup process before entering payment information. We also provide all our members with a free 30-day trial before the first billing to ensure that FloatMe is right for them.
  
  This membership fee includes several items, including account monitoring and overdraft risk alerts, our budgeting tools, security functions such as password breach notifications, and more while also covering some of our costs to maintain our platform and account security. I hope that this helps you better understand.
  
  As a courtesy, I have issued a credit to your account for your most recent membership payment from July 13, 2022. Please expect it to arrive within 5 -7 business days.
  
  We wish you all the best!

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business keeps charging me $2 a month even though I have never borrowed money from them, never used their service, and deleted the app. I was told the solution to cancelling the membership was a link I could click to fill out a cancellation form, once I clicked the link the page was expired and I have absolutely no way to get them to stop charging me money. I downloaded this app because I was struggling and needed help and all it has done is make things worse and never offer remedy. I am not the only person who has these complaints, I am just one among many. This is frankly ridiculous and should be illegal.

  Business Response

  Date: 07/28/2022

  Hi Grace,
  
  Thank you for reaching out to let us know about this issue; I regret that your experience did not meet the high standards we set as a company.
  
  I looked into this matter for you and unfortunately was unable to find any messages sent to our support team via our in-app messaging system, website, or via email at ********************************** that match the information or concerns in this ticket. If you need further assistance, please reply to the support ticket and/or provide the ticket # in this response.
  
  We strive to make sure our members are informed about our monthly membership by sharing our pricing prior to joining and as a part of our signup process before entering payment information. We also provide all our members with a free 30-day trial before the first billing to ensure that FloatMe is right for them.
  
  In my review, I found that your account associated with *************************** was closed on 7/20/22 at your request (a cancel confirmation email was issued on 7/20/22). It appears that you may have encountered a localized glitch or network issue- we have confirmed that our cancellation process in-app and through are support portal have been live.
  
  However, I have issued a courtesy credit to your account for your most recent membership payment since some form of issue did occur. Please expect it arrive within 5 -7 business days.
  
  We wish you all the best!

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Float me app keeps taking money out of my checking account and will not stop no matter what I do. Ive contacted by email and by their address. They do not have a published phone number. I never signed up for float me and this is fraudulant. I want every dime of my money back! I want my account to be left alone. I am owed 48 dollars.

  Business Response

  Date: 07/28/2022

  Hi Crystal,
  
  Thank you for reaching out to let us know about this issue; I regret that your experience did not meet the high standards we set as a company.
  
  I looked into this matter for you and unfortunately was unable to find any messages sent to our support team via our in-app messaging system, website, or via email at *********************************** I apologize that we have not been able to assist you sooner- please always feel free to contact us there for direct assistance in the future.
  
  In my review, I found that your account associated with *************************** was closed on 1/22/22 at your request and has not been billed since (I have attached a copy of your billing records). I took further steps to investigate this by searching for any accounts matching your name, email address, and phone number and have not found any open accounts matching your information.
  
  Were happy to assist further but will need additional confidential account information that needs to be submitted directly to our agents. Could you please send us a message at ********************************** with the subject line BBB Request ********? Our team is looking forward to assisting you.