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Business ProfileforSan Antonio Express News
Current Alerts For This Business
BBB files indicate San Antonio Express News has a pattern of complaints and customer reviews concerning delivery of services and customer service issues. Consumers allege they are experiencing numerous billing issues and delivery issues.
Consumers allege:
- difficulty canceling their subscription even after calls and emails requesting to cancel are made. Some consumers allege they still experience receipt of bills, charges after cancelation.
- continuous delivery of papers even after they have canceled their subscription
- difficulty receiving a refund after they have canceled their subscription
- they were never subscribers to San Antonio Express News
- difficulties receiving their papers as subscribers to San Antonio Express News
In November 2021, BBB submitted a written request to the company encouraging them to address their pattern of complaints. However, as of July 2023, BBB conducted a follow-up investigation and concluded the pattern of complaints previously noted remains.
As a result, BBB submitted a written request to the company seeking additional information including how they intend to address the pattern identified within consumer complaints and customer review data. BBB will update this profile with any additional information, including any business responses, when it is available.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 301 Ave. E, San Antonio, TX 78205
- BBB File Opened:
- 4/1/1955
- Years in Business:
- 159
- Business Started:
- 1/1/1865
- Type of Entity:
- Corporation
- Alternate Business Name
- San Antonio Express-News Online Store
- Business Management
- Mr. Joseph Braunschweig, VP Circulation
- Ms. Dana Gerdes, Customer Service Manager
- Ms. Susan Pape, President/Publisher
- Contact Information
Principal
- Mr. Joseph Braunschweig, VP Circulation
- Ms. Dana Gerdes, Customer Service Manager
- Ms. Susan Pape, President/Publisher
Customer Contact
- Ms. Dana Gerdes, Customer Service Manager
Customer Complaints
78 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
39 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jacqueline P
07/23/2024
San Antonio Express News Response
07/24/2024
******************,
My apologies for the experience you had with customer service. After reviewing your account I show you called on 5/1/24 and agreed to continue your service. The next communication was dated 7/23/24 and spoke to customer service requesting to cancel your subscription. **************** will make attempts to continue your service and ask the reason for the cancelation. My apologies they were rude to you. Since you disputed your latest charge to your bank you will receive your refund through the bank. I have canceled your account effective immediately.
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