Business ProfileforC.A.M. Solar, Inc.

Horrible customer service. It's all about the sale and once that is secured, the surprises start and you're stuck with ZERO customer service. If you're lucky to speak to a human about the only credible information you will get is that you called CAM Solar.I have had three interactions with the local office here in ***********. Always someone different but consistent zero customer service. My recent issue started in May. We noticed through the app that our panels (all 17 of them) were producing zero energy. We called CAM June 10th and told them about our issue. The app has limited troubleshooting options, they ran a test on there end (according to them) and was told my inverter was not working and needed to be replaced. They mentioned it was a warranty covered item and it should not cost anything. Initially when I asked the estimated time for repair, I was given a vague "when it comes in" response. They did generate a case reference number on June 10th and was told the inverter needed to be ordered and at that time they claimed they were about 3 weeks booked. I understood that it would be about a month before I saw any viable movement. They stated on their email that they would reach out with status updates, that was a lie. Since then, I have reached out to CAM local office in *********** to try and get any updates. I have yet to speak to a human. I get a voice-mail stating they are busy, leave a detailed message (which I do) and still waiting on a response/update. As of this writing, ZERO activity from CAM. When we initially inquired about the possibility of becoming customers, quite tge opposite experience. Apparently sales is a priority over existing customers. Additionally, I would think CAM would monitor their customers to advise them of any failures on the system. If we had not checked on the app, we would not have known we had a problem. CPS advises on outages, problems, etc, why not CAM? I am letting anyone know, stay away from CAM. Check BBB complaints

********************** called in on June 10th to let us know that his inverter was not working. We called SolarEdge to get a replacement due the hardware errors in the inverter on the same day, which we did let *********************** know. We have just received their replacement part from SolarEdge and have them in the queue with the techs to be swapped.