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Business Profile

Collections Agencies

Capio Partners, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 491 total complaints in the last 3 years.
  • 140 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********************** , I do not have a contract with CAPIO PARTNERS LLC, they did not provide me with the original contract as I requested

    Business Response

    Date: 02/26/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ***** ******

    Mr. ****:

    Correspondence regarding this consumer complaint has been received for review and reply.  Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.

    Investigation into this matter shows that the account forming the basis of this complaint was placed on or about March 27, 2024. The information provided indicated that the account is Mr. ******* responsibility. Accordingly, Capio believed the account to be due and owing. 

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws.  However, in light of Mr. ******* complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. ********************** LLC - ******** - $2,238 CAPIO PARTNERS LLC - ******** - $800 CAPIO PARTNERS LLC - ******** - $1,517 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    Business Response

    Date: 02/25/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ******* *******-*****

    Mr. ****:

    Correspondence regarding this consumer complaint has been received for review and reply.  Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.

    Investigation into this matter shows that the accounts forming the basis of this complaint were placed on or about November 21, 2023. The information provided indicated that the accounts are Ms.************** responsibility. Accordingly, Capio believed the accounts to be due and owed.  Prior to this complaint, Capio has not received a request for validation. The initial notice was mailed to her on November 28, 2023. No return mail has been received.

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws.  However, in light of Ms. ************** complaint these accounts /have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding these accounts.

    Customer Answer

    Date: 02/27/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:02/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CAPIO PARTNERS LLC is unauthorized, NOT bonded or licensed in the state of *******. 4 collections are showing up on my credit report. I believe this company is a scam. Calling me multiple times a day. When asked to take it off my credit, they dont respond or hang up, yet they still continue to call me. Remove all of the collections from my credit immediately, or I will get my lawyer to address all matters further.

    Business Response

    Date: 02/21/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ****** *******

    Mr. ****:

    Correspondence regarding this consumer complaint has been received for review and reply.  Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.

    Investigation into this matter shows that the accounts forming the basis of this complaint were placed on May 22, 2024. The information provided indicated that the accounts are Ms. ******** responsibility. Accordingly, Capio believed the accounts to be due and owed.Additionally, Capio follows all local, state and federal guidelines and maintains all licenses where necessary. Ms. ******* has had no conversations with Capio to date, however the initial notice was mailed to Ms. ******* on June 4, 2024. at the same address provided in this complaint. No return mail has been received.

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws.  However, in light of Ms. ******** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines, and Capio will make no further attempts to contact her regarding these accounts.

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Don't have contract with this company

    Business Response

    Date: 02/19/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ***** *****

    Mr. ****:

    Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on May 10, 2024.  The information provided indicated that the account is Mr. ****** responsibility. Accordingly, Capio believed the account to be due and owing. 

    Capio apologizes for any inconvenience its efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Mr. ****** complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.

    Should you require any further information, please do not hesitate to contact us.

  • Initial Complaint

    Date:02/05/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am Not liable for the debt with MEDICAL PAYMENT DATA , I did not have a contract with CAPIO PARTNERS LLC , they did not provide me with the original contract as requested.

    Business Response

    Date: 02/13/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ******** *********

    Mr. ****:

    Correspondence regarding this consumer complaint has been received for review and reply.  Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.

    Investigation into this matter shows that the account forming the basis of this complaint was placed on or about June 25, 2024.  The information provided indicated that the account is Mr. ********** responsibility.  Accordingly, Capio believed the account to be due and owing. Prior to this complaint, Capio has not received notice of a dispute from Mr. **************************************** apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws.  However, in light of Mr. ********** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.

  • Initial Complaint

    Date:02/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with RADIOLOGY PARTNERS, I do not have a contract with CAPIO PARTNERS, they did not provide me with the original contract as I Requested.

    Business Response

    Date: 02/13/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ***** ****

    Mr. ****:

    Correspondence regarding this consumer complaint has been received for review and reply.  Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.

    Investigation into this matter shows that the account forming the basis of this complaint was placed on or about April 24, 2024.  The information provided indicated that the account is Mr. ***** responsibility.  Accordingly, Capio believed the account to be due and owing.  Prior to this complaint,Capio has not received notice of a dispute from Mr. *****

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws. However, in light of Mr. ***** complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.

  • Initial Complaint

    Date:01/29/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with ***********************, I do not have a contract with CAPIO PARTNERS LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/06/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ****** *******

    Mr. ****:

    Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on December 5, 2024.  The information provided indicated that the account is Ms. ******** responsibility. Accordingly, Capio believed the account to be due and owing. 

    Capio apologizes for any inconvenience its efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Ms. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.

    Should you require any further information, please do not hesitate to contact us.

  • Initial Complaint

    Date:01/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt and I do not have a contract with CAPIO PARTNERS LLC plus they did not provide me with the original application like I asked.Account No: 3643 Amount Disputed: $985

    Business Response

    Date: 01/31/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** Darnile *****

    Mr. ****:

    Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on May 10, 2024.  The information provided indicated that the account is Mr. ***** responsibility. Accordingly, Capio believed the account to be due and owing. 

    Capio apologizes for any inconvenience its efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Mr. ***** complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.

    Should you require any further information, please do not hesitate to contact us.

  • Initial Complaint

    Date:01/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account # ******* Please cease and desist account #******** Thanks so much ***** ******* DOB ********** Last 4 of ss **** Account ******** ***** *******

    Business Response

    Date: 01/31/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: ******** ***** *******

    Mr. ****:

    Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on January 8, 2025.  The information provided indicated that the account is Mr. ******** responsibility. Accordingly, Capio believed the account to be due and owing. 

    Capio apologizes for any inconvenience its efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Mr. ******** complaint, this account has been closed and Capio will make no further attempts to contact him regarding this account.

    Should you require any further information, please do not hesitate to contact us.

  • Initial Complaint

    Date:01/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CAPIO PARTNERS LLC. I do not have a contract with them also they did not provide me with original contact as I requested. This is falsely reported.

    Business Response

    Date: 01/31/2025

    BBB of *************************
    ***************************
    *******************

    Attn.: **** ****, Director of Complaint Resolution Department

    Re.:  Case #: 22836132Tavon ******

    Mr. ****:

    Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on February 27, 2024.  The information provided indicated that the account is Mr. ******* responsibility. Accordingly, Capio believed the account to be due and owing. 

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ******* complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.

    Should you require any further information, please do not hesitate to contact us.

Capio Partners, LLC is NOT a BBB Accredited Business.

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