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Capio Partners, LLCThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/23/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt and I do not have a contract with CAPIO PARTNERS LLC plus they did not provide me with the original application like I asked.Account No: 3643 Amount Disputed: $985Business response
01/31/2025
BBB of *************************
***************************
*******************
Attn.: **** ****, Director of Complaint Resolution Department
Re.: Case #: ******** Darnile *****
Mr. ****:
Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on May 10, 2024. The information provided indicated that the account is Mr. ***** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience its efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Mr. ***** complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
01/21/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
Account # ******* Please cease and desist account #******** Thanks so much ***** ******* DOB ********** Last 4 of ss **** Account ******** ***** *******Business response
01/31/2025
BBB of *************************
***************************
*******************
Attn.: **** ****, Director of Complaint Resolution Department
Re.: Case #: ******** ***** *******
Mr. ****:
Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on January 8, 2025. The information provided indicated that the account is Mr. ******** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience its efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Mr. ******** complaint, this account has been closed and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
01/20/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with CAPIO PARTNERS LLC. I do not have a contract with them also they did not provide me with original contact as I requested. This is falsely reported.Business response
01/31/2025
BBB of *************************
***************************
*******************
Attn.: **** ****, Director of Complaint Resolution Department
Re.: Case #: 22836132Tavon ******
Mr. ****:
Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on February 27, 2024. The information provided indicated that the account is Mr. ******* responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ******* complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
01/20/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Capio Partners LLC. I do not have a contract with Capio Partners LLC, they did not provide me with the original contract as I requested.Business response
01/31/2025
*** ****:
Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on January 24, 2024. The information provided indicated that the account is Ms. ******* responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Ms. ******* complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
01/06/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
Unfair employment actBusiness response
01/21/2025
BBB of *************************
***************************
*******************
Attn.: **** ****, Director of Complaint Resolution Department
Re.: Case #: ******** ***** *******
Mr. ****:
Correspondence regarding this consumer complaint has been received for review and reply.
This complaint appears to have been received from a former employee, however Capios records indicate that Ms. ******* has never been employed with Capio Partners. Accordingly,Capio Partners takes employment matters and compliance complaints very seriously and handles them with the utmost care.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
01/05/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with *********************** and I do not have a contract with CAPIO PARTNERS plus they did not provide me with the original application like I asked. Account No: 3740**** Amount Disputed: $522.00 -Business response
01/15/2025
BBB of *************************
***************************
*******************
Attn.: **** ****, Director of Complaint Resolution Department
Re.: Case #: ******** ***** ****
Mr. ****:
Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on October 2, 2024. The information provided indicated that the account is Ms. ***** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Ms. ***** complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
01/03/2025
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with CAPIO PARTNERS LLC. I do not have contract with RADIOLOGY PARTNERS they did not provide me with the original contract as I requested.Business response
01/15/2025
BBB of *************************
***************************
*******************
Attn.: **** ****, Director of Complaint Resolution Department
Re.: Case #: ******** ********* *****
Mr. ****:
Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on October 28, 2023. The information provided indicated that the account is Ms. ****** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Ms. ****** complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer response
01/19/2025
I have reviewed the business response and accept this resolution.Initial Complaint
01/02/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have received numerous phone calls from this company requesting to speak to my father, who is deceased. I have told them he is deceased and they have requested personal information regarding his passing which I will not give them. They will also not tell me their business with my father, they just say that's personal, yet they still call and ask for him. At this point it feels like they are a scam trying to get more personal Information or at the very least constantly harassing me. I want other people to be aware of their shady practices and be wary when dealing with them.Business response
01/15/2025
BBB of *************************
***************************
*******************
Attn.: **** ****, Director of Complaint Resolution Department
Re.: Case #: ******** ******** *****
Mr. ****:
Correspondence regarding this consumer complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on or about February 27, 2024. The information provided indicated that the account was Mr. ****** responsibility. Accordingly, Capio believed the account to be due and owing. Prior to this complaint, no notice of a dispute was received from Ms. ***** and Capio was not made aware of Mr. ****** passing until January 2, 2025, after which time, no further contact was attempted.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ****** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.Initial Complaint
12/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Capio Partners LLC is REPORTING INACCUARTE AND UNVERIFIABLE INFORMATION ON MY CREDIT REPORTS. I ask for a full disclosure of this debt. I never received proof of my signature, original contract or any information about this debt. I never received a contract or any information that I gave you permission to report this information. You have violated my rights and released medical record that I have no knowledge of. Please remove and Delete Capio Partners LLC from all credit reporting agencies asap.Business response
01/06/2025
BBB of *************************
***************************
*******************
Attn.: **** ****, Director of Complaint Resolution Department
Re.: Case #: ******** **** ********
Mr. ****:
Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on October 26, 2023. The information provided indicated that the account is Ms. ********* responsibility. Accordingly, Capio believed the account to be due and owing. Prior to this complaint, Capio has not received notice of a dispute from Ms. *************************************** apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Ms. ********* complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
12/26/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I'm not liable for this debt with Alteon health. I do not have a contract with ************************. They did not provide me with the original contract as requested.Business response
01/03/2025
BBB of *************************
***************************
*******************
Attn.: **** ****, Director of Complaint Resolution Department
Re.: Case #: ******** ******* ****
Mr. ****:
Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on December 19, 2023. The information provided indicated that the account is Mr. ***** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ***** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer response
01/03/2025
I have reviewed the business response and accept this resolution.
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Contact Information
Customer Complaints Summary
501 total complaints in the last 3 years.
153 complaints closed in the last 12 months.
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