Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i WAS SENT A COLLECTIONS NOTICE FOR A HOSPITAL VISIT IN 01/2021. THE HOSPITAL IS ****************************, A TAX BASED /FUNDED HOSPITAL ******. I DID NOT HAV EINSURANCE AT THE TIME OF MY ADMISSION. I WAS NEVER OFFERED THEIR COUNTY BASED INSURANCE EITHER. ACCORDING TO MBA LAW, I HAVE AN OUTSTANSING BALANCE OF $4,680.00. THEY SENT THIS TO MY CREDIT REPRT AS 6 SEPARATE OUTSTANDING BALANCES. i HAVE CALLE DTHEM SEVERAL TIME SOT RESOLVE THIS MATTER WITH NO GOOD FAITH ON THEIR PART. I WANT THIS REMOVED FROM MY CREDIT AND i WANT TO SETTLE MY DEBT AT THE AGREED PROICE OF $1800. (IT WAS AGREED OVER THE PHONE) THEY REFUSED TO SEND ME A SETTLEMENT LETTER IN WRITING DESPITE SAYING THEY WOULD. ATTEMPTED GETTING A SETTLEMENT LETTER IN WRITING ON MORE THAN ONE PHONOE CALL TO THEM.

  Business Response

  Date: 11/20/2024

  BBB of *************************
  ***************************
  *******************
  
  Attn.: **** ****, Director of Complaint Resolution Department
  
  Re.:  Case #: ******** ***** ******
  
  Mr. ****:
  
  This firm has received correspondence regarding the above-referenced consumer complaint.  The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees.  This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that Ms. ****** had six separate accounts for various service dates between February 1, 2020 through February 7, 2020. These accounts were placed on October 24, 2024. Ms. ****** spoke to our office on June 6, 2024 and requested a settlement offer. Our records indicate a settlement offer in the amount of $1,872.00 was mailed to Ms. ****** on June 6, 2024. Ms. ****** then asked that MBA stop calling her on June 18, 2024 so no further contact was made.
  
  Ms.****** is welcome to contact our office at ********************************* for further assistance if she wants to make payment, as her accounts have been moved to a protected status in order to prevent phone calls. Additionally,credit reporting agencies have been notified to delete any relevant trade lines.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws.  

  Customer Answer

  Date: 11/21/2024

  I have reviewed the business response and accept this resolution. I would like the letter of resolution mailed to my new address as well as documentation regarding the 3 credit agencies and your communication showing the accounts have been requested for removal.  My new address is 

  **********************************************

  **************************

  Business Response

  Date: 02/11/2025

  BBB of *************************
  ***************************
  *******************
  
  Attn.: **** ****, Director of Complaint Resolution Department
  
  Re.:  Case #: ******** ***** ******
  
  Mr. ****:
  
  This firm has received correspondence regarding the above-referenced consumer complaint.  The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees.  This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that credit deletion was requested on November 8, 2024.The AUD number for this deletion is ********, which can be provided to the credit reporting agencies for confirmation. Additionally, MBAs records indicate the requested settlement offer was mailed to Ms. ****** on June 6, 2024. However,due to Ms. ******* previous complaint to the Better Business Bureau, this account was closed on November 8, 2024. Additionally, MBA received a request to stop contacting Ms. ****** via telephone on June 18, 2024, which was honored.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws.  

  Customer Answer

  Date: 02/14/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Mitchell D. ***************************************** regarding their handling of my medical debt. I was not able to view my account online although I was given an account numbers, so I contacted the firm to request validation of the debt. They told me that I needed to contact them if I could not make monthly payments. I explained that I am struggling to get an itemized bill because the hospital involved has changed billing departments. They stated that they would send me an itemized bill. I am concerned that my medical information has been shared with this law firm without my consent. I have not authorized the release of my medical information to them or any collection agency, which raises significant privacy concerns. This appears to be a violation of HIPPA, and I am considering filing a complaint with the ****************************************Furthermore, the firm indicated that an itemized bill serves as validation of the debt, which I find unacceptable. Validation of debt should include the necessary documentation to prove ownership and the accuracy of the amount owed. They claim they received this bill from a "CF Medical" which I have never heard of or been contacted by. Because of this, I requested a chain of ownership and was told that they are not required to provide that.I urge the Better Business Bureau to investigate this matter. I believe that consumers should have the right to receive proper validation and to protect their personal medical information.Thank you for your attention to this matter. I look forward to your response.

  Business Response

  Date: 10/24/2024

  BBB of *************************
  ***************************
  *******************
  
  Attn.: **** ****, Director of Complaint Resolution Department
  
  Re.: Case #: ******** ****** ********
  
  Mr. ****:
  
  The Law Office of Mitchell D.Bluhm & Associates has received correspondence regarding the above-referenced consumer *********. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees.  This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the account forming the basis of this ********* was placed on November 29, 2023.  The information provided indicated that the account is Mr. ********* responsibility.  Accordingly, The Law Office of Mitchell D.Bluhm & Associates believed the account to be due and owing.  Additionally, this firm is a business associate and, as such, has proper authority to access this information in performance of its attendant obligations.
  
  The Law Office of Mitchell D.Bluhm & Associates apologizes for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws.  However, in light of Mr.********* ********* this account has been closed, credit reporting agencies notified to delete any relevant trade lines and The Law Office of Mitchell D.Bluhm & Associates will make no further attempts to contact him regarding this account.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business repeatedly calls my 12 year old son. When I returned the call they lied and said another individual gave them this phone number to reach them. We know the person they are trying to reach but the harassment of a 12 year old is illegal and immoral. Enough is enough!

  Business Response

  Date: 10/03/2024

  BBB of Metropolitan Dallas, Inc.
  1601 Elm Street, Suite 3838
  Dallas, Texas 75201
  
  Attn.: John Fife, Director of Complaint Resolution Department
  
  Re.:  Case #: 22340765 – Wendy Whitley
  
  Mr. Fife:
  
  This firm has received correspondence regarding the above-referenced consumer complaint.  The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees.  This correspondence will serve as reply and resolution to the matter.
  
  Our office has no records of placing phone calls to the phone number provided in this complaint. If Ms. Whitley has an additional phone number to provide, our office will be happy to stop the phone calls. Ms. Whitley may contact us a [email protected] if she requires further assistance.
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company put the same credit for the same day of service twice on my collections. When contacting them, they agreed that this was a mistake and that they would remove it and dispute it on their own. Not only did I disputed through TransUnion several times and Equifax, but they also said they were going to dispute it or accept the dispute and they never did. The same collection is on my account twice. It has been months with no resolve so the only thing now to do is seek my own legal counsel if this is not rectified. it is ruining my credit and it is not accurate. The same exact charge for the same exact service twice reported, not paid waiting to come off, no no no no no they put the identical charge twice on my credit and absolutely refuse to do anything about it AFTER STATING THEY WOULD DISPUTE IT THEMSELVES!

  Business Response

  Date: 09/04/2024

  BBB of Metropolitan Dallas, Inc.
  ***************************
  *******************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.:  Case #: ******** *****************************
  
  ************:
  
  This firm has received correspondence regarding the above-referenced consumer complaint.  The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees.  This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the accounts forming the basis of this complaint were placed with this firm on February 5, 2024. The information provided indicates that the accounts are ******************** responsibility regarding two dates of service.  It is likely ***************** believed the service dates to be the same, as they were both listed in our office on February 5, 2024. Accordingly, this firm believed the accounts to be due and owing. 
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws.  However, in light of ******************** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and The Law Office of Mitchell D. Bluhm & Associates will make no further attempts to contact her regarding these accounts.
  

  Customer Answer

  Date: 09/04/2024

  I have reviewed the business response and accept this resolution. Although I have recorded conversation from their employers admitting the error, I will accept them clearing the debt. 

• Initial Complaint

  Date:08/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have a contract with this company , they have not sent me a validation of this debt as requested . Nor do they validate that they are licensed to do business in the state of *******

  Customer Answer

  Date: 08/26/2024

  They are reportingnegatively on my credit report and I have no contract with them or any knowledge is there account also have not gotten any verification after requesting 

  Business Response

  Date: 09/03/2024

  BBB of Metropolitan Dallas, Inc.
  ***************************
  *******************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.:  Case #: ******** *********************
  
  ************:
  
  Correspondence regarding this consumer complaint has been received for review and reply.  Accordingly, The Law Office of Mitchell D.Bluhm & Associates activities have been investigated through the interview of employees and through the review of system notes.
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed on or about January 25, 2024.  The information provided indicated that the account is Mr. ******* responsibility.  Accordingly, The Law Office of Mitchell D. Bluhm & Associates believed the account to be due and owing.  Prior to this complaint, this firm has not received notice of a dispute from ****************.
  
  The Law Office of Mitchell D. Bluhm & Associates apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws. However, in light of Mr. ******* complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines, and we will make no further attempts to contact him regarding this account.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is fraudulently trying to sue me for medical debts I don't owe, and have verified I don't owe. I'm an insured individual and I have no debts to any medical facilities. I also haven't utilized any medical facilities for myself this year. This company attempted to put a smudge on my name and to fool me into sending them basically free money. You people are scammers and your BBB profile reviews reflect it. I want these fake charges dropped and I never want to be contacted. I'm a young adult trying to build credit and this group of scammers have damped my score over some "medical charges" I know I never accumulated. I wouldn't have eve known if I didn't check my credit karma. Thankfully I'm not easily fooled. You people should be charged as the scammers you are.

  Business Response

  Date: 09/03/2024

  BBB of Metropolitan Dallas, Inc.
  ***************************
  *******************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.:  Case #: ******** ***************************
  
  ************:
  
  This firm has received correspondence regarding the above-referenced consumer complaint.  The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees.  This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed with this firm on February 20, 2024. The information provided indicates that the account is Ms. ******** responsibility.  Accordingly, this firm believed the account to be due and owing.  The Law Office of Mitchell D. Bluhm & Associates does not take legal action against consumers.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws.  However, in light of Ms. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and The Law Office of Mitchell D. Bluhm & Associates will make no further attempts to contact her regarding this account.

  Customer Answer

  Date: 09/05/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by *************************** regarding a supposedly debt I owe them. However I have never heard of them until the date of contact. During this call, I requested an itemized bill and validation of the debt they claim I owe. I also requested it via email as well. The specific details of my request included:1. An itemized statement showing the amount of the debt.2. The name of the original creditor.3. Documentation proving my responsibility for the debt.4. A breakdown of how the amount was calculated, including any fees or interest.Despite my verbal and written request, Mitchell D. Bluhm & Associates, LLC has not provided the necessary documentation to validate the debt as required under the Fair Debt Collection Practices Act (FDCPA). I kindly request your assistance in ensuring that Mitchell D. Bluhm & Associates, LLC fulfills their obligation to provide the requested information.Based on the other complaints here with BBB and other websites this company does not seem legit. I want this collection account removed from my credit report and my account with ********************** removed. This account should not be reopen or sold at any other point in the future. Thank you for your attention to this matter.Sincerely,

  Business Response

  Date: 08/20/2024

  BBB of Metropolitan Dallas, Inc.
  ***************************
  *******************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.:  Case #: ******** *****************************
  
  ************:
  
  Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, The Law Office of Mitchell D. Bluhm & Associatesactivities have been investigated through the interview of employees and through the review of system notes. 
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed on January 15, 2024.  The information provided indicated that the account is Ms. ******** responsibility. Accordingly, The Law Office of Mitchell D. Bluhm & Associates believed the account to be due and owed.  Additionally,this firms records indicate an itemized statement was mailed to ****************** on May 28, 2024. Our office spoke to ****************** on June 12, 2024, regarding receipt of the itemized statement and ****************** was provided the email address to the compliance department.
  
  The Law Office of Mitchell D. Bluhm &Associates apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws.  However, in light of Ms. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines, and this firm will make no further attempts to contact her regarding this account.
  
  Should you require any further information, please do not hesitate to contact us.

• Initial Complaint

  Date:08/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,You called my cell/business phone without specific permissions to do so. Also, you will not place anything on my credit reports before the statutory requirements of the 30 day validation window. If I find anything on my credit related to your firm, I will hire counsel. If you call my cell/work phone again after receiving this complaint, I will hire counsel. If you contact any 3rd parties associated with me, I will hire counsel as I'm invoking my right to privacy. This notice is considered in writing.Regards,*******************************, AAS Paralegal If I fi

  Business Response

  Date: 08/07/2024

  BBB of Metropolitan Dallas, Inc.
  ***************************
  *******************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.: Case #: ******** *******************************
  
  ************:
  
  The Law Office of Mitchell D.Bluhm & Associates has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows our firm placed calls to ******************** in an attempt to reach a different party.  We have updated our records to reflect that Ms. ********* phone number was an incorrect number so that calls will no longer be placed to her and offer our sincerest apologies to her for any inconvenience.

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its a collection stating that was opened in December 19th of 2023. I have zero idea what the collection is for and it had disappeared off of my credit report just to reappear, showing last reported as of July 21 of 2024. I am constantly swarmed with calls and I want to be left alone and have the derogatory remark removed from my credit that I am working hard to try and build up!

  Business Response

  Date: 08/14/2024

  BBB of Metropolitan ******* ***********************************
  *******************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.:  Case #: ******** *****************************
  
  ************:
  
  Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, the Law Office of Mitchell D. Bluhm & Associatesactivities have been investigated through the interview of employees and through the review of system notes. 
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed on December 19, 2023.  The information provided indicated that the account is Mr. ******** responsibility. Accordingly, the Law Office of Mitchell D. Bluhm & Associates believed the account to be due and owing. ****************** asserts the account credit reported prior to communication,however, records indicate the initial notice was mailed to him on May 28, 2024.No return mail has been received.
  
  This firm apologizes for any inconvenience our efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and the Law Office of Mitchell D. Bluhm & Associates will make no further attempts to contact him regarding this account.
  
  Should you require any further information, please do not hesitate to contact us.
  
  

  Customer Answer

  Date: 08/15/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around May 28th, 2024 this company emailed me about a medical debt that I supposedly have/had. I did arrange for them to take out approximately $96.00/month to fulfill my obligation. After a day or so, I did more research to discover that this medical "debt" was from a 2019/2020 *** injury that had not been sent to the *** office. This bill was a CT scan of my spine because I was still having some discomfort after having 2 spinal surgeries.I attempted to contact this company via email the same day that I discovered what the "debt" was to let them know that they are NOT to run my card through until I get this taken care of. Guess what... they ran my card. And they ran it, Again... and AGAIN!!! I emailed them a couple more times... NEVER got a response. I tried again yesterday because I now have NO IDEA how much I "OWE". How many times they're going to take my money. Very shady way to do business, especially when this is someone who wants to do the right thing even though this isn't a "ME" thing... it's a "***" thing

  Business Response

  Date: 08/12/2024

  BBB of Metropolitan ******* ***********************************
  *******************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.:  Case #: ******** *************************************
  
  ************:
  
  This firm has received correspondence regarding the above-referenced consumer complaint.  The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees.  This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that ************************ did request payment cancellation. Her email was received but the web payments werent properly cancelled in our system. A refund request has been processed for the two payments of $96.75 each. If ************************ requires further assistance regarding this refund, she may contact us at **********************.  
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws.  However, in light of Ms. *********** complaint this account has been closed and The Law Office of Mitchell D. Bluhm & Associates will make no further attempts to contact her regarding this account.

  Customer Answer

  Date: 08/12/2024

  I have reviewed the business response and accept this resolution. 

  Not soon after I filed the complaint to BBB, this complaint was was taken care of fairly quick. 

  Thank you for the BBB for having this platform and thank you to the company whom the complaint was about for rectifying my complaint fairly quick (after my 3rd or 4th attempt).