Food and Beverage Services
On The Rox Sports Bar & GrillThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
09/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
April 30, 2022 paid a $200 deposit for a bday party for June 25,2022. On Monday after the party, I looked at the tab and spoke with the person who hosted the party and questioned some items on the tab. She contacted Kristen at on the Rox and was told a deposit was not paid. We sent in the CC receipt and also questioned a couple of items on the tab that was overcharged. Kristen agreed they were overcharged and should be refunded. A charge of $52.08 charged to my credit card was charged the next day which I did not sign for and did not get a receipt for. We told Kristen that was not our tab. She agreed. So, a total of $300.59 was to be credited to my card. I still have not received a credit. I have spoken to Kristen several times and have gotten several different stories as to why it hasn't. Friday Sept. 16, 2022 Kristen said they would mail a check. I called today Sept. 22nd and they said it was mailed yesterday. I said I was coming to get the cash, but the young lady said the owner was 2 hours away and would not come to meet me to give me my cash. I have tried everything to get my refund and got nothing but the run around from these people. My next move is to file in small claims. Also, I have tried to speak to the owner several times and he refuses to speak to me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.