Reviews

Review Details

• Review fromNicole A

  Date: 03/28/2025

  1 star
  Alphalete has the worst customer service I have ever experienced in my life. After spending hundreds of dollars during their birthday sale, I initiated a return for a few items that didnt fit. That was the beginning of a frustrating, nonsensical, weeks-long process that resulted in the company keeping my items and refusing to refund me. I agree with other reviewers here who describe them as a scam. Avoid the headache and spend your hard-earned money elsewhere.

• Review fromLizbeth S

  Date: 01/15/2025

  1 star
  Very poor communication and customer service. I placed my order on 11/22/24. Took over a month for a reply on my inquiries about my order status. Still missing two items, about two months later. Where’s my refund????

• Review fromJon C

  Date: 12/23/2024

  1 star
  Ordered $150 worth of items on Black Friday, Nov 29th, 5 weeks later still no order, customer service was horrible. No acknowledgment from company of the severe delays. Will never order from this company again. Save yourself frustration and aggravation

• Review fromVictoria V

  Date: 12/19/2024

  1 star
  It’s been almost a month since placing two different orders here and i haven’t received any updates. Not even the standard label created. The money taken out of my account should say pending until a shipping labels at least created in these circumstances. My first and last time ordering from this company.

• Review fromAlyssa G

  Date: 12/19/2024

  1 star
  Bought clothes on December 2nd, still have yet to receive them. I have emailed multiple times, called multiple times and no response. They still have yet to ship the items and seem to have zero intentions of doing so. This company needs to be shut down. Their Instagram literally has thousands of people complaining of the same thing.

• Review fromSarah G

  Date: 12/09/2024

  1 star
  This company has the worst customer service I ever experienced! Placed an order 2 weeks ago, still only "confirmed", yet they keep posting on social media to get people to order more. While they can't even fulfill their orders! I'm waiting for a response because I want to cancel my order, NOTHING. No matter how you reach out to them, they will ignore you. I will not give my money to a terrible business like this!

• Review fromElena B

  Date: 03/07/2024

  1 star
  Alphalete has left me thoroughly disappointed. After receiving leggings with pilling, I promptly reached out to their customer service, even providing a photo as proof. Their response was shockingly dismissive, suggesting I simply "cut it off." Unacceptable, especially after spending $70+ on these leggings, and over $200 in total on my order. Determined to rectify the situation, I initiated a return, opting for a size Medium instead of Small due to the snug fit. However, the ordeal was far from over. Alphalete subjected my return to days, even weeks, of inspection, only to deny it on the grounds of being "not resellable." Their reasoning? Allegedly too much lint/hair on the leggings—ignoring the pilling issue they had sent me in the first place. Shockingly, they failed to provide any evidence to support their denial. This was my initial experience with Alphalete, and it's been nothing short of dreadful. It's evident that influencers receive preferential treatment or are shielded from such hassles, because the treatment I received was abysmal. I urge others not to shop here. With their unreasonable return policy, you'll find yourself consistently denied. Save your hard-earned money and shop elsewhere.

• Review fromCassie B

  Date: 03/05/2024

  1 star
  Awful company. Beware! First time buyer experience was possibly the worst I’ve ever had. Purchased Amplify leggings. They were too small. Tried on ONE TIME, returned with tags and original packaging. Denied a refund due to “stain,” and “a hair.” I emailed and demanded this be rectified to which they were of zero care or compliance. I disputed the charge on my card to be sure I got my money back. This company is terrible.

• Review fromEnigma L

  Date: 01/07/2024

  1 star
  I recently placed an order on Alphalete during a sale, eagerly anticipating my package. Unfortunately, a month later, I was informed that the items were out of stock. While I appreciate being refunded for the items, I was disappointed to find that the refund did not include taxes and shipping fees. Upon further investigation, I noticed that the items I ordered were listed as currently in stock on the website. Seeking clarification, I reached out to Victoria V, the customer service representative. Regrettably, my interaction with Victoria was less than satisfactory, as she was unhelpful and somewhat rude. I understand that mistakes happen, and sometimes items may go out of stock unexpectedly. However, I believe it is crucial for Alphalete to take responsibility for any errors, especially when customers are inconvenienced. It seems unfair that I should bear the consequences of an oversight on your end, especially when I followed up promptly upon realizing the discrepancy.

• Review fromMarianne K

  Date: 12/03/2023

  1 star
  I wanted zero stars. This company are scams. Bought 2 pairs of sweatpants! Came in 2 seperate packages. One mmm gray one one indigo blue. I open the gray ones and they were suppose to be a small. They were like a size 4xl. I didn’t open the other package tgst ws blue because of sizing. When I returned they they sent me an email stating they were not up to their standards to returned!!???? I ask why. Tgey said they were stained???? how. Old tgey have gotten stained when they were never out of package! Never ever buty from this company. Rude customer service. A jerk by the name of NICK keeps calling me a liar ! They scam people because they don’t want to refund. Bottom line. Don’t buy from them!!I’ve seen other reviews with the same issue as me!!