Customer ReviewsforAlphalete Athletics

I received worn items. One pair of shorts had what appeared to be deodorant marks. Another pair had piling. The men's shorts feel like a thin rain jacket.

Hello Oriana! We are so sorry that your items arrived in an unsatisfactory condition. It appears that our support team has helped you on this matter and a mutual resolution was found. We hope to serve you better in the future and appreciate your patience while our team worked to make this right! Thank you,

I was looking for an alternative for Lululemon. So I turn to this company hoping to find a products, comparable to or better than Lululemon. I Purchased four pieces to start. One of the leggings arrived with pilling on it. The other pair of leggings I sent back, and had not tried them on. I tried one of the athletic bras on and found that it didn’t fit, returned it, and worn. And finally, I returned another top, having never tried it on. The company stated that the return, for the leggings would not be honored, because they had been melted somehow. The return for the top that I tried on, but did not wear, would not be excepted because of marks that were left on it. The line the last tab was returned, but only partially refunded. I am beyond disgusted with the customer service that this company purport to provide. You cannot speak to a person, all of the discussions are online and it’s based upon ticket system as far as when you receive a reply. when I replied to the company, I asked them if I had tried the top on in a store and had left some marks behind it what I have been charge for that top. I think that their return policy is not to accept returns Their customer service is a nightmare to a point where I wonder if customers finally , give up trying to get an issue resolved. Long story short, I would never will never recommend this company. Moreover, any opportunity I get to share my experiences, I will happily do.

Hello Roberta! We are so sorry about your experience with us! Since our store was founded online, our support options have been established online as well. If our ticketing system was not a good fit for you, you may email us directly at [email protected]. I see that one of our support agents helped you with a return on the Amplify Legging - Utility Grey that arrived in an unsatisfactory manner. As for the regular return, unfortunately, multiple items arrived in a state outside the Returns Standards listed in our Returns Policy. Our support team can provide you with the documented photos for the reasons for denial. We have also shipped the denied items back to you since we were unable to accept them for restocks. If you have any further questions or concerns, we hope that you will email us directly to provide our team the opportunity to clear up any misunderstandings. We hope to continue to serve you in the future once these concerns have been addressed. Thank you,

I was very excited to make my purchase. I spent $180, but they didn’t send me a confirmation email, and my order is no where to be found. They sure did take the money though. I’ve reached out by email several times and I haven’t gotten one response back. There’s no customer service number either.

Hello Betsy! Thank you for shopping during our annual Birthday Sale! I was able to pull up your ticket with the support team regarding this matter. This order was placed using a different email address from your normal profile which is why you were not getting your order and shipping confirmation emails. This email address along with your order information has been provided to you from our support team at this time. We hope to continue serving you in the future and recommend double checking the email submitted at checkout! Thank you,

Ordered Christmas gift for my husband, and all of the item sizes were off. Emailed them to exchange for different sizes and the only thing I got was "Sorry it didn't work out for you" and basically said they do not allow returns past 30 days and no return on final sale items. I didn't even know that they consider items on sale a "final sale/nonrefundable". I ordered in mid-November to make sure I had his gifts on time. They refused to exchange for different size even if we had to cover the cost of shipping. Crappy company that doesn't care about their customers. I never heard of any company refusing to exchange product to make customer happy. This place is bunch of crooks in there to make a quick buck, steal your money and too bad for you if the items don't fit or you are not happy with quality. I was planning to keep shopping from their website, but after this bad customer service experience they lost my business.

Hello Ana! We are so sorry that your experience was soured by our returns policies. We respectfully disagree with your accusations as the last thing we would want is to deceive our customers, and we show this by being transparent with our returns and final sale policy before and during checkout. Our 30 day returns window is listed throughout our site, and any items that are discounted 30% or more are listed as final sale on the product page as well as in the cart and at checkout. We display final sale warnings in all three of these places to prevent any surprises or misunderstandings for our customers. If you have any further questions, we hope that you will contact our support team to ease your concerns. Thank you,

I bought a pair of black leggings from them and they are by far the worst to say the least, you would think that a $72 pair of leggings would be good quality but they are not, i had them for about a week and strings and little pieces have come apart from them. i thought maybe it was just those leggings so i bought another pair in a different color and it was the same issue on top of the leggings being see through!! 100% not worth $72 go to lulu lemon instead!

Hello Candice! We are so sorry to hear that your leggings fell short of your expectations! Although we do not consider sheerness to be a defect, the mention of "strings and little pieces have come apart from them" may indicate that you have received faulty pieces. All items including discounted pieces are covered by our warranty policy. Please contact our support team for further assistance on these matters. As for any pieces that are not faulty and not your preferences, we currently offer 30 day returns. Our returns portal guides you step by step to create the returns of your preference. Please contact our support team if you have any further questions or concerns. Thank you,