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Business Profile

Bank

Woodforest National Bank

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Woodforest National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 176 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is on behalf of my mother-in-law, ******* *****. On March 8 2024, she deposited a state income tax check for $2485, in person. The teller scanned the check into the banks system and her account was credited. The next day the bank had taken her tax money, as well as, her paycheck from her account. When she went to the bank to inquire why, she was told that check was unreadable due to a faulty machine. She was then told that they would have to reissue another check and would receive this check within 7 business days. It is now going on a month and she cannot get a return phone call or a straight answer from anyone. She still has not received any money She is a single, older woman that lives paycheck to paycheck The money they took from her account was meant to pay her mortgage and household bills. She has had to borrow money from family just to get by.

      Business Response

      Date: 04/04/2024

      Good afternoon, 

      Our response to the consumer's complaint is attached. Please let us know if you require additional information. 

      Thank you,
      Woodforest National Bank

    • Initial Complaint

      Date:03/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WELL I CLOSE A DEBIT CARD BECAUSE THERE WERE CHARGE THAT I WAS NOT AWARE OF UNTIL I FOUND OUT THIS WAS CHARGING MY CARD WITHOUT MY SAY SO, AND THEN THEY USE A ANOTHER MERCHANT TO FORCE POST A AMOUNT FOR $4312.22 UNATHORIZE TRANSACTION THAT THE CARD WAS CLOSE FOR A MONTH ARE TWO, AS YOU CAN SEE THAT THE CARD WAS CLEARLY CLOSE, SO THIS WAS A NONE AUTHORIZE, AND BESIDE THAT THEY LET THIS MERCHANT OVER OVERDRAFT THE ACCOUNT AND MY OVERDRAFT LIMITWAS ONLY $500 SO HOW THIS HAPPEN I DONT KNOW BUT ITS THERE FAULT FOR THIS TO HAPPEN

      Business Response

      Date: 03/26/2024

      Good afternoon, 

      Our response to the consumer's complaint is attached. Please let us know if you need additional information. 

      Thank you, 

      Woodforest National Bank

    • Initial Complaint

      Date:03/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      If you refer to the redemption history attachment, you will see that I redeemed $350.00 on 2/1/2024. That became a credit to my account on 2/6/2024. The merchant inadvertently issued a duplicate $350.00 payment that became a credit on 2/8/2024.This is visible in my account and it is shown in the Original Credits attachment. On 2/28/2024 an ACH DEBIT hit my account for $350.00. I requested more information to dispute. I was instructed to go to a local branch and sign a dispute form. Which I did. As you can see on the Double deductions attachment, once I filed my dispute, Woodforest DID NOT apply a temporary credit of the disputed amount. My account was in the negative until I took out a payday loan for $400 to bring it current. This is evident on the attached document. On 3/5/2024 Woodforest deducted $350 and it is shown coded ACH REV **** CR PAYMENT. If I were temporarily credited the disputed amount, I would understand taking it back out. But I NEVER WAS temporarily credited the disputed amount. I explained the situation again and the *** came back and attempted to tell me the original credits were both reversed. We reviewed my account and it shows the credits being added and my balance going up. There was no deduction at that time, only the 2 credits, 1 of the 2 being an error on the merchant. I explained again that I saw that there was a double credit by the merchant and their ACH debit on 2/28/2024 was warranted. At that point, everything was even. Then came the 3/5/2024 reversal credit for $350 that taken out of my account, as if it was temporarily credited to my account when I filed the dispute. Which it WAS NOT. This was an error on the part of Woodforest, not me. But I am the once suffering the loss. This is evident in the attached screenshots and in my account history. I have contacted the merchant and they are researching this. It is not likely that it will be timely enough to fix what Woodforest has broken. And my account has suffered.

      Business Response

      Date: 03/22/2024

      Good morning, 

      Our response to the consumer's complaint is attached. Please let us know if you require additional information. 

      Thank you,
      Woodforest National Bank

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* has repeatedly fixed my charges to take more money than I have spent. One example happened a Tuesday the 5th when I woke up to my account being negative $10 , but I don't have overdraft turned on. The charge that caused this negative balance was from a ****** premium subscription from a previously canceled debit card. Somehow ****** was granted the purchase even without a debit card. Yesterday (march 6th) I loaded my daily pay from work and my balance was somewhere in $120 range. I spent about $20 altogether and came home surprised to see my balance was still in that range only find out I had recieved a $40 deposit of what was leftover from my daily pays. The numbers just don't add up to Me. I tried to dispute the ****** charge and was told "they had an "access code" for the charge. Then while trying to file a claim was given a list of specific claims that did not include my situation and when I tried to pick one the supervisor rebutted about how that's not what my situation is. This has been going on for too long and I'm tired of having to fight with my bank about my money. I keep track of what's left my account only to be told that I should keep better tabs on it. I can see when money has left my account, but under the guise of "pending" am I being told that it hasn't. Please help Me because reaching out to ******* doesn't get Me anywhere.

      Business Response

      Date: 03/12/2024

      Good morning, 

      Our response to the consumer's complaint is attached. Please let us know if you need additional information. 

      Thank you, 

      Woodforest National Bank

    • Initial Complaint

      Date:03/04/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check into my woodforest account on Feb 27. My check cleared and the funds cleared the other bank account on Feb 28. They refuse to give me my money.

      Business Response

      Date: 03/08/2024

      Our response to the consumer's complaint is attached. Please let us know if you require additional information. 

      Thank you,
      Woodforest National Bank

    • Initial Complaint

      Date:02/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for paperless billing/correspondence and was charged $10 for a returned mail fee...they sent me a blank image of the document i just want my refund and no mail from them.

      Business Response

      Date: 02/27/2024

      Our response to the consumer's complaint is attached. Please let us know if you need additional information. 

      Thank you, 

      Woodforest National Bank

    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank account was hacked in September of 2023 going back to December of 2022, i called the bank Immediately after noticing it, the bank informed me they could only go back 6 months for a refund and they would manually dispute the ones from Dec 2022 to Feb 2023...they refunded me the Dec to Feb which was over the 6 months they said they couldn't do but are refusing to refund the last 6 months which is around ***** dollars ...i have disputed this and there decision a couple of times and the last dispute i sent i'm now being told there will be no further action on this but when i call them they say it is being investigated and could take up to 90 days...all the transactions that were taken from my account are all the same 6 places from Dec 2022 to Sept 2023...the ones they refunded me from Dec of 2022 to Feb 2023 are the same exact places from Dec 2022 to Sept 2023 and i have a date for every transaction that was done ..i continue to call about this matter speaking with anyone i can including managers , going to the bank with every transaction that was done...physically going into my account and disputing every single transaction that was done. i did not authorize any of the transactions...no one has access to my card nor have i given anyone my card to use for anything...i had them cut up the card that was being hacked and was issued a new one but i still need the money that was taken from my account back in my account so i can close it and take my money elsewhere ..any help would be greatly appreciated in helping me get my money back. Woodforest should also have a log on how many times i have called trying to get this resolved ..the places that were hacking my account are as listed...**********..**********...*********...**********..**********..************...on my bank statement some had an 800 or 877 phone number next to the transaction,..i looked up the names listed above on the internet and every single one of them say they are customer support please help me

      Business Response

      Date: 02/09/2024

      Our response to the consumer's complaint is attached. Please let us know if you require additional information. 

      Thank you,
      Woodforest National Bank

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/24/23 I filed a dispute for 5 transactions totaling $443.62. My dispute was denied and on 10/11/23 I filed a redispute like my bank told me to do. These transactions that I did not authorize caused my acct to go into negative, I had to get a brand new checking account because of this. The bank then went into the new account to cover that so not only was $443.62 unauthorized transactions taken out, my bank then went into the new account and took another $443.62 to cover the cost so basically Im out of $886. I submitted documents including very specific information such as times and dates. Ive been waiting over 3 months for a decision to be made and everytime I call my bank or the dispute department I am always told my status is still pending. To my knowledge the bank has 7-10 business days to let you know what the decision is of your dispute and it has been well over 7-10 business days and I have gotten nothing but the run around.

      Business Response

      Date: 02/05/2024

      Good evening, 

      Our response to the consumer's complaint is attached. Please let us know if you require any additional information. 

      Thank you,
      Woodforest National Bank

    • Initial Complaint

      Date:01/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to resolve this matter with the bank for months now and ***** seems to take it seriously. I started an account with ********************** back when I worked for ******* and the manager at the time admitted he didnt care about the job anymopre he was leaving the bank to sell returned merchandise at a bin store for ******, and it showed, Federal law requires that all financial institutions collect accurate information about individuals who start accounts with instititions, it is known as KYC - Know Your Customer, so I have Chexsystems thinking I live at a different address, I also can not get a debit card because they keep mailing it to the wrong address and that is after I speak to a branch manager and correct the address and I keep getting a monthly fee that I have to spend my personal time fighting with the ****. I call in to the bank and yes I have to actually fight because the customer service is horrible and everyone sounds the same - not like me, perhaps you should work on your **** and Diversity standards at the call center, hanging up on customers, ghetto slang and arguling with customers who are not like you is not appropriate, refusing to allow customers to speak with managers etc. I can not make it down to the store to pick up a new card easily due to health issues and I work during the day. I want all fees removed from the account any reporting to consumer reporting agencies corrected and a debit card so I can start using the account, I want a letter from Woodforest so I can give to *********** clearing up my address. Call for details ************, Possible violation of banking laws KYC, Fair Reporting act, EEOC They caused a careless and negligent act, a tort, and I have to spend my time fighting wasting my time, I have to have my credit reports fixed, and this has been going on for months plus they keep charging me for card set *** and low balances?

      Business Response

      Date: 01/22/2024

      Our response to the consumer's complaint is attached. Please let us know if you require any additional information. 

      Thank you,
      Woodforest National Bank

    • Initial Complaint

      Date:01/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2023 I filed dispute for fraudulent charges on my account with **********************. The dispute was settle and I was notified that the money was returned to my account and the case was ruled in my favor. Weeks/months have passed for me to get an alert that my account was overdrawn. Opening my account to see that they have withdrawn the charges and overdrafted charges have been taken again from the account. ********************** have continued with ** charges and allowing fraudulent charges to be withdrawn from accounts.

      Business Response

      Date: 01/23/2024

      Good afternoon, 

      Our response to the consumer's complaint is attached. Please let us know if you need additional information.

      Thank you, 

      Woodforest National Bank

    Woodforest National Bank is NOT a BBB Accredited Business.

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