Business Profile

Bank

Woodforest National Bank

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Woodforest National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

187 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was having a problem from another bank, that bank closed my account issued me a counter check for what was in my checking account and sent me on my way. So this week I have been using Woodforest as a second bank to help cash checks when the first one would hold one for a very long time, Im starting not to trust banks and only do my business and personal stuff with cash, so when I have no cash I dont charge. Anyway, when I took in that counter check of $48 thousand dollars, and asked for cash I was told no problem come back in 7 days and you can pick up the cash, I also had a $20 thousand dollar cashiers check for canvas work Ive been commissioned to do, that was also most of the first check. This was all needed for cash and again was told no problem come back in 7 days and you can pick up the cash. Well without any notice when I tried to use my debt card for a doctor appointment this morning it was declined, I was lucky I had some cash on me to pay for my doctor. But I would need gas, food, my canvas supplies. ***. with the card declined I went to the bank I deposited the checks at, only to be told that my account is being closed because of possible fraud activity. No kind of notice from the fraud department, they think the checks I deposited was fraud. ****. So now they want to send me the full amount out of my checking by a cashiers check. I really do not understand this, so who am I taking this check to?? And will there fraud department flag it? I just want my cash from Woodforest not a cashiers check cash. Can any keep me from falling in this terrible nightmare of a rabbit hole? Thank you.
Business Response
Date: 03/07/2025
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National Bank
Initial Complaint
Date:02/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I closed my Woodforest account a couple if weeks ago because I was tired of the fees, rude customer service, and overall .. lack of help. However, I'm having an issue and again, can't seem to get any help. I returned two items and sadly, those refunds went back to my closed Woodforest account in the card ending in 1602. One refund was in the amount of $8.55 and the other was in the amount of $36.77. Upon realizing that they went back to my closed Woodforest account, I called ********************** customer service February 11th at ******* and spoke to a gentleman that acted like he had NO CLUE what to tell me. He said yes, rhe account is closed WHICH I ALREADY KNEW! I CLOSED IT! But couldn't give me a direct answer on what would happen next. Is the refund being sent back? If so, how long will it take to go back? I even read one post where it says Woodforest might send a check? I'm unsure and looking for those answers. I'm attaching screenshots showing those refunds were sent to my Woodforest card. Thanks
Business Response
Date: 02/18/2025
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National Bank
Customer Answer
Date: 02/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

I appreciate Woodforest responding. However, it's been almost 2 weeks and I still haven't received anything in the mail. So I'd like to confirm that a check was INDEED mailed out?

Regards,

Business Response
Date: 03/04/2025
Our response to the consumer's complaint is attached. Please let us know if you need additional information.

Thank you,
Woodforest National Bank
Initial Complaint
Date:02/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidentally withdrew $250 into my Woodforest bank account not realizing this was the account connect to my other bank account. The $250 was apart of a loan I had just received so I can pay my bills and stay afloat for a few months . I told woodforest the situation and asked for a refund back and they told me no . I understand my account with them is in the negative . They told me once it because a positive account I can get my $250 back . If I had the money to do all of that I wouldnt have needed to get a loan in the first place . All the care about is money they arent for the people they dont care about people going through real life problems . So now I cant pay the stuff I needed to pay because they dont care
Business Response
Date: 02/14/2025
Good morning,
Our response to the consumer's complaint is attached. Please let us know if you need any additional information.
Thank you,
Woodforest National Bank
Initial Complaint
Date:02/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 1 2024 a total of ******** was taken out of my account by a representative pretending to be Expedia this person canceled my hotel on purpose just to take money out of me and also told me that my airline tickets with frontier was canceled as well to take money out of me I personally talk to a frontier employee and told me that was fraud. I called Expedia and told the same thing that it was fraud. That it wasnt a real representative from *******. So I decided to do a dispute with my bank woodforest national bank they have declined me twice saying that it was not fraud and has refused to return my money. I really want to get to the bottom of this because this was really fraud by someone that really took my money.
Business Response
Date: 02/18/2025
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National Bank
Initial Complaint
Date:02/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was giving extra money at the bank and when notified I took it back and also realized the teller have 300$ extra and I offered to give it back but management said I would be good but now saying that the teller gave me 1700 is impossible and saying it was on camera and we both now and other witnesses as well know she didnt and they took my whole SSI check saying I have to pay for their mistake determine she have me 1700$ and now they saying they cant give me my money back and I know for sure it wasnt that amount and I also and Im not understanding why I have to lose bevy if their system or what not i really need help because that all my income and I had to pay rent and they didnt even care I only received 1176 and they also see that and the teller know how much is was as well and the witness and everyone I have talk to Im huger office says they havent seen the tape so Im not understanding how because she recounted it and the witness saw it
Business Response
Date: 02/12/2025
Good morning,
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National Bank
Initial Complaint
Date:12/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have charged me an excessive amount of overdraft fees and an unknown $10 fee called mail service returned. When I went in person to the bank they told me I am banned from receiving overdraft protection, which doesn't sound legal. Also, found out I was charged the mail returned fee many times at no fault of my own.
Business Response
Date: 12/10/2024
Our response to the consumer's complaint is attached. Please let us know if you need additional information,
Thank you,
Woodforest National Bank
Initial Complaint
Date:11/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been with woodforest national bank located inside ******* in ******, ********* for years. Now all of a sudden I'm being charged each month a service charge of $7.95 when I was told by the manager, ****, that it was a one-time charge. Since my old account was leaked by them, I was forced to change my account number and everything. ********************** refused to investigate who leaked my old account. Now I do a take-charge to pay off an overdraft and without my consent or knowledge, they are now drafting money from my new account before the time. Now I'm being accused of being 2 months late when I'm up to date with the payments. Now whatever is left in my account, it's now being taken by woodforest bank headquarters without permission, my consent, or knowledge. This make no sense on how people in that bank are stealing from people on SSI or anything.
Business Response
Date: 11/27/2024
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National Bank
Initial Complaint
Date:11/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/5/2024 found pending transaction for Door Dash on my bank app. Contacted Woodforest National Bank, to dispute spoke to a gentleman regarding the issue. This afternoon I found it posted. Called back to *** and *** told me he could do nothing because the previous *** ***** log it or something of that nature. I just want my money. $10 is still $10. Thank you.
Business Response
Date: 11/08/2024
Good morning,
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National Bank
Initial Complaint
Date:10/24/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I WENT TO ******* TO CASH A CHECK AND WAS REFERRED TO WOODFOREST BANK WHEN I WENT IN AND ASKED IF THEY CASHED CHECKS WHEN MRS. ************** SAID WE DO IF U OPEN AN ACCOUNT! I TOLD HER THAT I WAS IN A RUSH AND HAD A RIDE WAITING...SHE SAID THAT IT WOULDN'T TAKE LONG SO I DID! OPENING THE ACCOUNT WAS THE START OF A NIGHTMARE, HIGH STRESS LEVELS & INCREASED BLOOD PRESSURE! IVE NEVER SEEN A HANDFUL OF THE MOST INCOMPETENT UNKNOWLEDGEABLE PEOPLE IVE EVER ENCOUNTERED! MULTIPLE ISSUES JUST TO CLOSE AN ACCOUNT!!! I HAD TO GO OVER MY OWN PAPERWORK BECAUSE NOTHING WAS EXPLAINED! MULTIPLE PHONE CALLS & VISITS TO WOODFOREST WITH MANAGERS TELLING ME ONE THING, OTHER EMPLOYEES TELLING ME SOMETHING DIFFERENT AND NOBODY'S INFO MATCHED, APOLOGIZING FOR THE QUOTE ON QUOTE " MISUNDERSTANDING", LYING, SENDING ME BACK & FORTH TO THE BANK WHEN I HAD TO PAY PEOPLE TO GET A RIDE, NO ACCOUNTABILITY, NO CUSTOMER SERVICE SKILLS, LACK OF TRAINING...JUST NOTHING!! NO PROFESSIONALISM AT ALL! THEY HAD ME LOOKING IN WALMART/WOODFOREST AFTER I WAS TOLD TO GO BACK THERE AGAIN BY WOODFOREST MANAGER! I ASKED ************** different lady from another location) IF I WOULD HAVE ANY OTHER PROBLEMS WHEN I WENT UP THERE? SHE CLEARLY SAID "NO IT SHOULDN'T BE ANY PROBLEMS, SHE ALREADY CALLED THEM AND THEY KNEW THAT I WAS COMING! THAT WAS A BOLDFACE LIE! IT WAS NOTHING BUT PROBLEMS!! WHEN I CALLED HE BACK...CONVENIENTLY SHE WAS UNABLE TO BE REACHED!! THIS IS BY FAR THE WORST BANK I EVER STEPPED FOOT IN & EVERBODY THAT *** COME IN CONTACT WITH NEEDS TO BE FIRED! I KNEW SOMETHING WAS WRONG WHEN I WALKED BY AND THE GUY THAT WORKS THERE WAS OUTSIDE THE STORE TRYING TO DRUM UP CUSTOMERS AT RANDOM! AND I HAD THE AUDACITY TO REFER THIS C*** TO MY ***************** NOT ONLY WAS THAT A JOKE BUT A BIG MISTAKE ON MY PART! NEVER AGAIN!!!
Business Response
Date: 10/25/2024
Good afternoon,
Our response to the consumer's complaint is attached. Please let us know if you need additional information,
Thank you,
Woodforest National Bank
Initial Complaint
Date:10/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In early May 2024, I received calls from individuals claiming to represent a ****************** Fraud Investigation. They asserted that foreign entities were attempting to breach my bank account and offered to assist in securing it. Following their instructions, I transferred my funds to another account they assured me would safeguard my assets while they secured my original account. Unfortunately, it later became clear that this was a sophisticated scam operation.
Business Response
Date: 10/30/2024
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National Bank

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This business has 1 alert

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Woodforest National Bank is NOT a BBB Accredited Business.