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Complaints
This profile includes complaints for Atlas Credit Co. Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 56 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally dispute the account referenced under account number ********* that appears on my ********************** report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with ATLAS CREDIT COMPANY I.Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.
Business Response
Date: 03/20/2025
This has been received and submitted on our Atlas Credit Return Form as of 03/20/2025.Business Response
Date: 03/20/2025
This has been received and submitted on our Atlas Credit Return Form as of 03/20/2025.Business Response
Date: 03/20/2025
We have verified this account with our office at ************************************************** if customer would like to come to an agreement she may contact the local office at ************.Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Atlas credit has been harassing me and my family for months. They been sitting in front of my house and more. ***** is rude and sits outside smoking cigarettes all morning. She hung up on my face while I was talking, very poor customer service. The whole office needs to go! No matter how many times I tell them what is going on, they keep trying to make me pay money I dont have to give. Im tired of the harassment l!Business Response
Date: 01/10/2025
Complaint has been sent to supervisor.Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I HAD A LOAN WITH COMPANY FOR OVER A YEARS THING IN MY LIFE CHANGED JUST RECENTLY I LOST MY JOB AND MY DAUGHTER ALSO MOST PASTED AWAY AND MY GRANDSON DID PAST AWAY AND I WAS TOLD I WILL BE HARASSED UNTIL DEBT IS PAID AND NOT CONCERN ABOUT SITUATION . NO CARE IN THE ***** AND THATS SAD AND MY MENTAL HEALTH HAS BEEN AFFECTED.Business Response
Date: 10/22/2024
Complaint has been sent over to supervisor for revision and resolution.Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted on the morning of 8/7/24. Someone from Atlas left me a message stating that I could refinance my loan and get 55 dollars back. I called back around 1 pm and spoke to ****. She told me I could refinance my loan but would have to pay 45 dollars. In the few years I've been with Atlas I've never had to pay to refinance. **** states the person that left me a message that morning is new. It's uncalled for to lie to one of your customers. They have also harassed the people that I put down as references by calling them constantly. They are not the one with the loan and they need to stop with the harassment.Business Response
Date: 08/09/2024
We continue to train new hires to properly read and understand the customer's account so that mistakes like this do not happen.Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** has been calling me and family membera every single day and has came by home 3 times! I have explained to her several times that I cannot pay right now because I have lost my car and home! She does not seem to care! She is more worried about herself getting in trouble then understanding a customers hardships!Business Response
Date: 08/06/2024
This account will be marked as cease and desist going forward.Initial Complaint
Date:07/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company keeps showing up to my locationBusiness Response
Date: 07/03/2024
This account will be marked to no longer field work per. VPBusiness Response
Date: 07/09/2024
This account will be marked to no longer field work per. VPInitial Complaint
Date:06/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Atlas credit is reporting an incorrect balance on all of my credit bureaus. I have disputed the amount twice but they keep saying balance is correct. I have called and left voicemail at corporate headquarters but no one ever calls me back. I have verified my balance with the local Atlas Credit office in ******************* where I opened the loan several times and this is NOT THEbalance corporate headquarters is reporting. Also they are NOT reporting my balance every month.Business Response
Date: 06/26/2024
Customer may provide a copy of her report to her local office to see what she sees and any further corrections can be made.Initial Complaint
Date:06/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***************************, Manager of Atlas Credit **********,** is continuously harassing me. I have asked multiple times to not be approached at my home but Atlas Credit keeps coming to my home and calling my elementary school where I teach at which is highly inappropriate to do so. I even had to call the san ****** police department to express my concerns of safety and boundariesBusiness Response
Date: 06/18/2024
San ************* came again when she returned to the Atlas Credit office a second time and *************************** was issued a NO-TRESSPASSING Citation. Should *************************** ever come back, we are to call Police and she will be arrested.
WE (ATLAS CREDIT ) called the cops on her and had her "No Trespassed".
Atlas Credit will discontinue going to her home or calling her job.Customer Answer
Date: 06/18/2024
I am rejecting this response because: Atlas credit approached me first on my own property and has continued to trespass and harass even with notification from myself multiple times not to do so.
The following personnel has been notified of Atlas Credit despicable actions and behavior including their own corporate where I filed a formal complaint.
City of ********** *********************************** including city manager, city prosecutor, the district attorney, **************** and the San ************************ where two reports have been filed by myself against Atlas credit for harassing myself and child endangerment of my children.
I have also notified the *********************** ISD ******************************** that if Atlas credit personnel come to my place of employment which is an elementary school, they will be citated for trespassing and additional child endangerment charges will be persued- one count per child enrolled at the school which is ~600+ counts of child endangerment in all.
Atlas credit shall no longer pursue me in any which way. They have gone beyond inappropriate with their behavior and approach with my account. I want nothing to do with them anymore.
Business Response
Date: 06/21/2024
San ************* came again when she returned to the Atlas Credit office a second time and *************************** was issued a NO-TRESSPASSING Citation. Should *************************** ever come back, we are to call Police and she will be arrested.
WE (ATLAS CREDIT ) called the cops on her and had her "No Trespassed".
Atlas Credit will discontinue going to her home or calling her job.Initial Complaint
Date:05/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good morning,I have been a customer with ********************** for over 12 years. I have absolutely ALWAYS had great experiences with all the reps until today. I received a telephone call from ******* with Atlas Credit, who stated she is the managers boss and she is helping out.******* stated she was calling about my payment. I explained to *******, I called to speak with a manager several days prior and was informed a manager would contact me but that never happened.As I explained to *******, I called to make my payment but was informed by a representative she was unable to accept my payment w/o charging a late fee.During the conversation as I further attempted to explain the $56 I owe and not $66, ******* yelled at me stating maam..After, I informed ******* when I would pay the $56, she hung up the phone in my ear.******* is by far the rudest person I have ever encountered. To be called a manager or someones superior is sad.I enjoy doing business with Atlas Credit but I absolutely REFUSE to speak with ******* ever again.May I please have a telephone number for Atlas Credit customer complaint department? I would also like to speak with ******** supervisor.Thank youBusiness Response
Date: 05/13/2024
Hello our corporate telephone is ************ you may call that phone number and submit a complaint with our department.Initial Complaint
Date:03/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As of 03/21/2024, I have made consistent partial payments to this creditor, after being a customer for years. In addition, my ********************** report has been reported as a charge-off, even though this account is open and active, and has been for a long time, now. I have been repeatedly harassed by telephone and in person at my residence, and I will not stand for or tolerate this. I am about to retain legal counsel for these matters.Business Response
Date: 03/22/2024
Office will review customers account and verify if is reporting actively.
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