Business Profile

Investment Security

Charles Schwab Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Security.

Complaints

This profile includes complaints for Charles Schwab Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

590 total complaints in the last 3 years.
187 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/23/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
04/21/2022. I opened an ******* at ********************************************* and made a mobile check deposit and linked my ***** ******** Within an hour of linking my ***** ******* my ********************************************* ******* was suspended with out any notice email or call. My ***** ******* was suspended due to suspected fraud activity involving Charles Schwab. But yet have not been able to use either of them since opened. I deposited $9000 from the sale of my vehicle and it was the only money I currently have and Charles Schwab refuses to give any info except some one should contact me within a few days. As of now I would just like to have my money transferred to another bank and the ******* with ********************************************* closed.
Business Response
Date: 04/24/2025
Please see attached for resolution. Thank you.
Customer Answer
Date: 04/28/2025
I am rejecting this response because: even tho access to the online account was fixed. I still have not been able to withdraw or transfer any funds from the account.
Business Response
Date: 04/29/2025
Please see attached for resolution. Thank you.
Customer Answer
Date: 05/02/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has been locked with zero explanation for 5 days. Due to volatile market conditions, I must be able to view and access my portfolio. I have been a Schwab customer for years, if anything is needed from my end to resolve this issue, please let me know.**** ********* ************ ***********************
Business Response
Date: 04/23/2025
See attached for resolution.
Initial Complaint
Date:04/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account Details:Account Holder: ******** ******* Hajahmadi Account Number: ************ Branch Location Visited: ****************************************************************************************************** Issue Overview:After my previous complaint regarding an $8,000 check deposit was resolved and my account access was restored, I am now experiencing new issues with my Charles Schwab checking account:On April 12, 2025, I attempted to make a Zelle transfer of $750 to my father.Without prior notification, Charles Schwab placed another hold on my account on April 14, 2025, just two days after the transfer attempt.I immediately contacted customer service for an explanation but received no satisfactory assistance or resolution.This is particularly concerning as it follows directly after the resolution of a previous account hold that was placed without adequate explanation.Previous Issue Background:On March 27, 2025, I deposited an $8,000 check which resulted in:An extended hold until April 7, 2025, without written explanation Complete account suspension on April 1, 2025 Refusal to provide fraud team contact information While that issue was resolved, this new hold represents a continuing pattern of account restrictions without proper communication.
Business Response
Date: 04/23/2025
Please see attachment for an update
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Retirement check issued to Schwab 3/7/25 for *** investment accounts created 11/24. Schwab returned the check to retirement benefits (RB) 3/18/25. I notified Schwab 3/18/25 in the message center (still pending). They responded with a reference number and an excuse about delays due to tax time. On 3/20/25 a three-way conference call was established with RB, myself, *** ******** of Schwab to verify address, zip codes, all mailing information was correct. It was agreed at that time that the check would be re-mailed. The check was re-mailed on 3/25/25, and not returned to RB. On 4/8/25, I telephonically contacted Schwab to inquire about the credit to my **** On 4/8/25 I notified via email ****** Suletsky, my consultant. On 4/9/25 I notified again via online message center. All contacts with Schwab have been nonchalant and futile. At this point I would like it made known these facts: 1) I am almost 70 years old 2) I have worked all my life 3) this is what I have to live on for the rest of my natural life 4) if I dont survive the traumatic turmoil of this horrific incident, I would like it publically known how and Why I keeled over 5) Schwab needs to hold themselves accountable for these travesties 6) Schwab also needs to be held accountable under senior citizens / elder abuse laws. I dont why I didnt preview these complaints and reviews prior to doing business with Schwab. I interviewed with three THREE investment/ retirement firms, and I Actually trusted Schwab. But it makes no sense that All these complaints show corruption, illegal gains activity, felony theft with no repercussions. And All these complaints are complaining same horror.
Business Response
Date: 04/17/2025
Client concern has been addressed directly with the client
Customer Answer
Date: 04/17/2025
I am rejecting this response because: I spoke with Mr. ******** from Schwab complaint resolution department. We went over the details of why Schwab keeps sending a $118,000 check Back to the sender, which is my retirement funds. According to the documents attached, this is subterfuge because these are the same documents that should be used to deposit the check they keep sending back. Schwab sent those documents without explanation referencing my complaint. This deception acknowledges legitimacy of my retirement funds being repeatedly sent across the country. It proves Schwab has All of my accounts along with my personal information. Since I filed this complaint, Schwab has Now returned the same check back three times.
Customer Answer
Date: 04/17/2025
I just realized the documents attached are what I downloaded. I finally found Mr. ********* response, and it is Exactly one sentence stating the issue is resolved. When we spoke earlier, Mr. ******** presumably made it clear to me that he was going to look into the situation and he would call me back. He never called me back. And the issue is Not Resolved but compounded.
Business Response
Date: 04/23/2025
The issue has now been resolved
Customer Answer
Date: 04/23/2025
I have reviewed the business response and accept this resolution.
Customer Answer
Date: 04/23/2025
Thank you
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account online with ********************************************* and downloaded the app. Once I downloaded the app and deposited money (on 4/8/25) into my account, my account was frozen within 12 hours. I called the hotline (on 4/9/2025) and spoke with ****** ********* and was told that he will not escalate me to his manager, he has no idea why my account was frozen and all he could do was send an email to the team that would investigate and let me know what they say. ****** called me again the next day (4/10/2025) to let me know he still has no answers for me and that my account will remain frozen until he can figure it out. He informed me that he has no knowledge of when he will have answers or how long it will take. I would like to know why my account was frozen and why a company is seemingly stealing my money and refusing to give me answers.
Business Response
Date: 04/24/2025
Please see the attached response to this complaint.
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was restricted on 02/28 and the fraud investigation team has been "looking into it" since. I've reached out to customer service plenty of times, but the investigation team is nonresponvive to their own customer support and me.This shouldn't be taking so long. I need the money in my account, and no contact concerning a resolution or solution is ridiculous.
Business Response
Date: 04/18/2025
Please see attached letter for response. Thank you.
Customer Answer
Date: 04/18/2025
I am rejecting this response because: This response is absolutely false, and I have not been contacted by the investigative team that restricted my account.
Every service representative I've been in contact with has no power to access my account.
My money has been kept away from me since Feb. 28, and the investigative team is completely ignoring both me and Schwab's own customer service efforts to communicate.
They do not care that I could possibly be evicted or lose my car because they have kept my money from me for 49 days now.
Business Response
Date: 04/23/2025
Please see attached letter for response.
Initial Complaint
Date:04/09/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have recently started using my checking account at ********************************************* Bank. Each week I attempt to pay a bill with a company located in ************, its called ****** *. Each week this transaction is more or less the same amount give or take a few dollars for conversation or currency. Each week the charge is declined, each week I call, and they push it through. Last week they recommended using another account, this is the only account I have for this transaction. And the money for this transaction is in this account. They point the finger at ***** and **** said its up to the bank to allow or decline transactions. They have nothing to do with that. The confusion comes from ** having an internal **** team. This team spend accept calls, nor do they offer any information as to why the decline occurs, due to and I quote proprietary software and policies. Regardless of such policies, this is my checking account. This is my debit card. I have confirmed it not the be fraudulent through weekly phone calls as well as confirmation via the text notifications, and yet this week is still not allowing my transactions.I know they are hiding against the formality of protecting me, their client, but I have already confirmed the validity of this transaction every week. Because I make the same one, every week. I use this account as it offers a no fees for foreign transactions.
Business Response
Date: 04/16/2025
April 16, 2025

Dear Better Business Bureau,

Re:Case ID [********]

I am writing in response to the April 09, 2025 correspondence to Charles Schwab & ********* regarding the above-referenced matter.

Charles Schwab thoroughly researched the concern and responded directly to the person initiating the inquiry you forwarded in accordance with required regulatory guidelines.

Thank you for the opportunity to be of service in this matter.

Sincerely,

****** *****
Resolution Manager
Client Advocacy Team

************ / Fax **************
Charles Schwab & *********
***********
Mail Stop: PHXPEAK
***********************

(1123-31MY)

Investment and Insurance Products: Not a Deposit Not FDIC Insured
Not Insured By Any ************************* ******* Guarantee
May Lose Value
Customer Answer
Date: 04/16/2025
I am rejecting this response because:
they never truly answered my concern. Hid behind red tape. And so I closed my account.
Initial Complaint
Date:04/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened my account on February 25, 2025. They said my account has been successfully created. Charles Schwab asked for more documents and information after my account application has already been approved, such as proof of residence, which I submitted. After I submitted the documents, the requested even more documents. I submitted the additional documents they requested. After this, they requested even MORE documents. While I was working to collect these documents, they closed my account on March 25, 2025 without notice.
Business Response
Date: 04/10/2025
Please reference the attached for resolution.
Initial Complaint
Date:04/03/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Urgent Complaint Blocked Account and Withheld Funds Dear Better Business Bureau Representative,I am writing to formally file a complaint regarding the handling of my account by ********************** Bank. Approximately two weeks ago, my account was suddenly blocked without any explanation, and it currently holds around $1,000. Despite multiple attempts to contact Charles Bank via phone and email, I have not received any clear information or a specific timeframe for resolving this issue.I am deeply concerned that my funds are being withheld without justification. The bank has repeatedly assured me that they would provide an update, but no such communication has been received. I respectfully request that the Better Business Bureau investigate this matter and assist in ensuring that my account is unblocked immediately or that my funds are returned promptly.For your reference, please find the details of my account and previous communications with Charles Bank below:Account Holder: Souraneel Sengupta Account Number: ********Date of Account Block: 03/24/2025 Amount Held: Approximately $****I trust that your office will treat this complaint with the urgency it deserves. Thank you for your prompt attention to this matter. I look forward to your response regarding the next steps.Sincerely,Souraneel Sengupta
Business Response
Date: 04/08/2025
Please see attachment for details
Customer Answer
Date: 04/11/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello this is regarding Robinhood account @*************** connected to my ******************************** email address. Also connected to my charles schwab account connected to my ******************************** On 03/28/25 I initiated a transfer of my assets from Charles Schwab to Robinhood. I opted to transfer all my assets. For whatever reason, the transfer did not go through completely. My 20k in cash were not transferred, making me miss out on the 2% bonus offer and the chance to win some gold bars. As this is not something that I could control in any way, I expect you to complete the transfer and credit $800 to my account ($400 for the lost bonus and $400) for the lost opportunity to win the gold bars. Over time, Schwab's management of my account has been disastrous from both a performance and management point of view. Please do know that if you do not solve this issue I will not hesitate to escalate the problem to the ***.
Business Response
Date: 04/08/2025
Please see attached for an update.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Charles Schwab Corporation is NOT a BBB Accredited Business.