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Business Profile

Burglar Alarm Systems

AMP Security, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Important information

  • Customer Complaint:
    If you have a complaint with the company or would like to have a technician sent out to your home, please contact AMP by phone at 800-817-3918 or by email at [email protected] prior to filing a BBB complaint.
    This company has a pattern of complaints alleging misrepresentation during initial contact with the sales representative. Complainants allege that they are told the representative is with their current provider to perform an "upgrade", were promised features that were not included and told they could cancel at any time.

    While the business has responded to the BBB's concerns and stated their policy when this type of action occurs, they have not provided a plan of action or how they plan to eliminate this from happening in the future.
  • Customer Complaint:
    If you have a complaint with the company or would like to have a technician sent out to your home, please contact AMP by phone at 800-817-3918 or by email at [email protected] prior to filing a BBB complaint.
    This company has a pattern of complaints alleging misrepresentation during initial contact with the sales representative. Complainants allege that they are told the representative is with their current provider to perform an "upgrade", were promised features that were not included and told they could cancel at any time.

    While the business has responded to the BBB's concerns and stated their policy when this type of action occurs, they have not provided a plan of action or how they plan to eliminate this from happening in the future.

Complaints

This profile includes complaints for AMP Security, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AMP Security, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 277 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has been charging me for over 5 years. They refuse to cancel my contract. I have sent letters, emails, phone calls. They argue on the phone and the say they won’t speak with you.

    • Initial Complaint

      Date:06/04/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company purposefully keep people locked into renewal of contracts. I began my contract cancelation process 2 months before my expiration date to ensure I had time for everything to process. I spoke with 4 people, sent and email, and sent USPS letter to the address they provided. They claimed they didn't get my cancelation latter in time and automatically renewed another contract. They also didn't have my equipment set up for 3 months after my contract began 5 years ago. Therefore, I was paying for 3 months of home security service with no service at all. They offered nothing for this lack of service. I've tried settling this many times. They are now screening my phone calls and sending me to voicemail everytime I call. I have had to contact my bank to stop payment from this company because what they are doing is fraudulent. I have checked reviews and others seem to be having the same encounters as myself. I would like help getting this contract renewal (starting June 4, 2025- June 4 2026) canceled. I did not approve of this contract and I have voiced that many times. I have paid the last 5 years of a contract I have hated. I have gone through all the process of canceling my contract and there is no reason for them to renew a contract in my name. Please help keep this company from continuing to trick people into contracts. Also, thr address they have listed is NOT the same address I was asked to send the cancelation letter. They said they moved offices. The address I was given was **** ****** ****** ********** ** *****

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive 12 free months of service as a bundle when I purchased my solar panels. Equipment was installed on August 2024, but they started charging my card on May 2025. Called several times and was told to send an E-Mail to their customer service dept. I called the next day to verify my E-Mail was received. Was told then that customer service provider was not working at all, that I need to send a written letter to the cancellation dept. I asked why they gave me the E-mail address when they have no provider? Of course they do not know why. So I sent a written letter requesting cancellation of service. I still haven’t heard from them. So I called card company and stop any payments to them. They have a 800 number but it’s only for information only. I asked for telephone number of customer service, billing department and cancellation department. I was told that they do not received calls, just send a letter “they will get back to me” How can you be a “security system” company but customers are unable to get hold of customer service and other departments.

    • Initial Complaint

      Date:06/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am moving from my current residence soon. I need AMP SMART to cancel my home security service in a timely manner, and provide my contract ending payoff amount final bill in a timely manner. This should be a simple process handled quickly over the phone. Instead, I've had to e-mail them my cancellation request. Weeks later, when I followed-up on that with a phone call, they said I needed to mail them a physical letter via USPS requesting cancellation of service. Weeks later, when I followed-up on that with a phone call, they said "their manager has to generate an e-mail for me with a payoff amount final bill". I asked to speak to a manager and they said no managers were there today to take my call or to help me with my concerns. They is a large company, and to drag out a simple service cancellation process for weeks and months is unacceptable. It's also unacceptable to not have a manager on duty to take customer phone call concerns about this process. If you go on-line and read their Google reviews, there are many examples of other customers experiencing the very same issue as me, and they are calling it a scam.

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There charging me for there services and they will not answer there phone my equipment does not work and I canceled this service when my term expired and I’m still getting charged and do not use it

    • Initial Complaint

      Date:05/29/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired AMP for home security services (also known as Safe Home Security) in 2015. Without our knowledge, permission , signature, agreement, our contract was extended 5 YEARS. Service has been poor, ineffective or downright broken, and we have NEVER been able to get ahold of anyone about this. There is no email or other way to contact them aside phone, which you’re held in “the order in which they received your call,” only for the call to be dropped multiple times. Voicemails unreturned. Finally spent HOURS phoning this company and reached someone - She advised our contract was set to expire August 2025, and we realized this within the window to cancel service. Ah, but you can’t just cancel. You have to mail a letter, as stated in our contract that we have zero access to. Once received, they mail back a letter confirming. Okay. So I sent the letter certified, stating we’re canceling, done, and under no circumstances are to be renewed, etc. The letter was received. Did we receive ours? No. Weeks later a rep **** calls to ask the problem, says a new company is taking over, etc. We tell her thanks but no thanks, and she confirms our termination of services effective August 2025. Yesterday we get a call badgering us about why we’re cancelling, etc. We’re not interested and we’re done in August. Yet the rep says nope, you’re through August 2028. Got ahold of another person today whom told us our letter was “scanned in,” but we were renewed. She can’t do anything about it and someone will call us in 24hrs. Read any reviews about this company - illegal, fraudulent and predatory! My next concern is how to stop payments, and get their crappy equipment back to them (which is another thing we’ve called about) before more predatory practices take place. Please help!

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of AMP Security for years. I recently moved and want to cancel the security monitoring service from them. My house sold on May 15, 2025. I called them on May 16, 2025 to cancel. I was told I needed to talk to the cancellation department and that they would call me. They did not call me back. I have called everyday since then because alarms are going off in the home on a regular basis and I am always told the cancellation department has to call me. I was also told once the cancellation department calls me, it takes 30 days to cancel and I will have to pay for another month of service. I do not have a contract with them. I had a contract for the first 5 years but I have been with them more than 10 years. I just want to cancel my service.

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One year ago, I had solar panels installed on my home. At the time of installation, I was told that the security system was a part of the installation of the solar panels. I informed the sales rep. and the installer that the security system was not something I wanted or needed. They proceeded to change my thermostat, and my doorbell and put the sensors on the windows and doors I was told by the sales rep. "no worries, this is a part of your installation package. It was never said that I would need to start paying a few for the service at some point. As of May 23rd, 2025, Amp Smart has charged me twice in one month. One charge was for $116.58, and the second charge on the same day was for $58.29. When I called to cancel the service, Amp Smart refused to cancel or give me a refund without a certified letter. However, they did explain repeatedly that the $116.58 was because they didn't receive a payment in March and April. I was not aware that they were due payment. Also, I don't have a contract with AMP Smart for this service, unless it was hidden in the agreement with Titanium and Goodleap. Either way, it was not explained that this was a system that I had to have. I also was not allowed to cancel or continue the service before being charged. There is only one phone number provided *************. This number is to make a payment over the phone or get a quote. There is no email contact information.

    • Initial Complaint

      Date:05/23/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer with them for over 4 years. A few months ago they double charged me for service. When I called to resolve the issue they said there was nothing they could do because I was being charged for service. I asked how to cancel my ser ice and sent them a certified letter that had to be signed for. They received it on 4/22. I called today to find out why my service wasn't canceled after receiving the letter a month ago and they said it could take up to 60 days but I would still have to finish paying on my contract even though I canceled it. I just want my contract canceled. The agent that sold me never disclosed that I would be locked in to a 5 year contract. I would never had to agreed to it if I had known that.

    • Initial Complaint

      Date:05/20/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company will not allow you to cancel your account regardless of whether or not you’re trying to buy out your contract or your contract has been fulfilled. It doesn’t matter how much you try to do the right thing, they screen calls and refuse to help customers who wish to cancel actually cancel. You can call and email a million times and nobody ever gets back to you or actually helps you. Yet they continue to remove money from your account monthly which is theft.

    AMP Security, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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